Maruti Suzuki India Complaints & Reviews

Sir,
I have Purchased top Variant of Wagon-R VXi, bearing Regn No. DL4C AV 8792, the Stereo attached started malfunctioning from the first day of the purchase as :

1. Its function button of the system pops out when we are driving the car,
2. The FM Frequency also do not turn up every time
3. It does not respond to the PEN DRIVE every time


It was reported immediately, but was answered that it will be rectified at my residence only but nobody turned up. On every service the same was reported but nothing fell on the deaf ears. Now 1 Year have passed, on my threat that I will move to consumer court, Mr. Sandeep Service Adviser Mobile No. [protected] from DD Motors. took my vehicle and returned back after few hours reporting that the button is broken and needs replacement costing around 4000 on my pocket with no fault of mine. Please look into matter and do the needful


Chandra Shekhar Sahoo
TP-113, Pitam Pura,
Delhi-34
Mobile No. [protected]

This is outrageous. I have been following up with your team personally on the coupons which were promised to be delivered to me within 3 to 4 days from when the policy was dispatched. Its been more than 15 days and there is no follow up from your team. I keep calling and your executive aarti soni just gives false assurance and standard script that the coupons are yet to be signed by the manager.

Oh come on, where in the world is your manager sitting who is unable to sign these documents. I want to know the exact day by when the coupons will be delivered to me.

I don't mind taking this to the next level if my complaint is left unattended by your department.

My booking sob16000261. Breeza vdi (0). A/white. Farhana ziyath dt.16.05.2016. My dealer m/s sri vastha nagercoil tamilnadu says my no is in first seniority. It is booked for giving my daughter marriage gift. Marriage over two months back but till date we not received the booked car. So kindly inform me the position and take steps to delivery the car earlier

Sir i booked ertiga zdi silver in the month of july 2016 at adarsha automotives pvt ltd warangal, telangana state but still now they said that, they don't know how much time to take new car delivery to me. Simply they said it's not our hands. I booked that car to gift for my son's birthday but birthday also completed. The status of the car is still pending. My entire family also disappointed on that issue. Its not good for u r great company. Commitment is good for u r company. Pls help me how can i solve my problem i don't understand otherwise i change my opinion to purachase another brand. I love maruthi but waiting is disappointed me.🙏

Dear sir,
Wish to inform you that, i mat an accident on dated: 28/6/2016, and the very next day ie. on 29/6/16, handed over to your dealer m/s. my car vidisha for their further necessary action towards submission of budgetary quotation for claiming against my car.

Now, with surprise, i found my car got fired /burned at your dealership place; also the dealer is not ready to explain the reason of the same. and my car stands in campus for rainwater and steep & rusted in my car.

Finally, after 28 days the dealer has given me budgetary quotation for claiming an insurance, which is now not acceptable for the insurance company due to delay in submission of my quotation.

I really got fed up in this kind of casual approach of your dealer. i request you to intervene in this case to short out the issue, else i do not have any other option then of fir for crime or knocking the door of consumer court. and i am really mentally disturbed therefore i don’t know what i can do.

Kindly inform you i am also authorised delar in escorts agry machenery (tractor) in m/s malwa escorts link road sironj dist - vidisha (m. p.) 464228

Your early action in this regard shall be highly appreciated.

Dear Sir/ Madam,

Me Akash N working in Syndicate Bank had booked a CIAZ vehicle in your KALYANI Motors showroom in Bangalore.Without receiving the documents and even without my consent the loan was released and your people dint even know that the loan was released.Later after I did cancellation the loan was not cancelled and for that I had to serve 16830/-RS as charges for no payment of loan in SBI banagirinagar branch. Worst customer service this is..25 times I have visited the Showroom but nothing has happened. Ur so called CGM(Shetty) doesn't even know what is the issue and says he can't do anything.While we were spking he just got up and walked. Ur Finance manager (Cahrles) speaks at his high voice as though he is doing some favour.The problem with ur team which had taken this up and made me pay charges. I want atleast you to take a call on this or else we will start a campaign against your kalyani motors across bangalore.I want this issue to be resolved immediately.First go through the problem and then see what is my mistake in that.Being an Indian brand this was not expected of you.I mean this and I want the resolution immediately.Ur CGM no : [protected]

Thanks
Akash
[protected]
[protected]@gmail.com

Dear Sir,

Your authorised dealer M/S Motor Magic Auto Zone situated at 4/29A site 4, Sahibabad Industrial Area, (Near pacific mall) Sahibabad, U.P. are selling a discount coupon card @ 1000/- each. In this card the card dealer is providing some coupons just as free service, free AC checkup etc etc. I purchased 2 cards for my two swift VDI cars for Rs 1000/- each. Now when I went to the workshop to avail discount coupons and asked them for rough estimate, they added the price of ‘synthetic engine oil’ instead of ‘normal engine oil’, which is already[protected] costly in comparison to ‘normal engine oil’. I request them to use ‘normal engine oil’, but they said that ‘normal engine oil’ is not permitted by Maruti Suzuki as of now, and we only use ‘synthetic engine oils’. I said that recently my car was serviced at another authorised Maruti service centre, and they use 'normal engine oil'. But they refused to use 'normal engine oil'. I asked them that what is the use of this discount card if you are already charging[protected] Rs extra in the name of synthetic oil, only just to make fool of the customers ?

I don’t expect such fraud practices from the dealers of Maruti Suzuki and urge Maruti Suzuki to stop its dealers from doing such malpractices which are against the ethics of fair business. I also request Maruti Suzuki to instruct the dealer to refund the amount of Rs 2000/-, which I paid against two cards.

My booking number is 6207/sob no. 1600062. I booked a Vitae brezza Ldi on 2 may 2016 and I received a letter from dealer ( Libra AutoCAD company limited) on 9 August 2016. Now I am visiting agency daily but they are not delivering me the car. I am very greased so please take genuine step....

The seva automotive private limited, nagpur delivered me a alto 800 car with its initial odometer reading noticed been 266 kms. It's a second hand/used car delivered to me, against the price paid for the new brand car, demanded/requested. The dealer promised me, to pay the compensation towards but hasn't fulfilled the same, despite a year period is been passed, by now. Maruti suzuki india is requested herewith to please take serious note of it and intervene into the matter, in order, the due justice gets delivered to me, against the injustice/harassment/humiliation being posed by the dealer, till date. Most prompt action from your side, is highly solicited.

I have made a booking for maruti vitara brezza ldi (O) on the 26/04/2016 from sidhi vinayak vehicles pvt ltd, bahadurgarh, haryana.

I was promised by the dealer that i will get the car within 2 months and i had made a booking amount of 21000 rs.

This is so frustrating that even after my constant follow up i am not getting any proper response as in when will i receive my car.

I have been getting offers from the competition like hyundai creta and i am forced to make up my mind now and move to the competition.

This is really very disappointing from a brand such as maruti suzuki although i have been using maruti car myself for the last 5 years.

Warm regards,
Kajal chuttani

I purchased wagon r vide invoice no. Vsl16000840 from mandovi motors basaveswaranagar in this month. Karnataka govt is charging life time road tax @14.43% of amount shown in invoice. At the time of regn at rto, dealer declared ex show room price ie rs 499449 where as amount in invoice is rs 467949 (After company discount of rs 30000& corporate discount of rs 1500). Invoice is not generated at the time of registration in rto. I noticed that all maruti dealers are doing this mistake. Because of this, i paid rs 4547 extra as road tax.
Can you instruct all your dealers to generate invoice while going for registration at rto & declare the same for calculation of road tax. Now a days, registration is done online in some rtos.in such case, invoice amount to be mentioned in the online entries (Not ex show room price)
M. Sivaramaiah
Mob. [protected]
[protected]@yahoo.com

Dear sir/madam
I dr gaurav sirohi have a swift dezire model in the name of my father shri jaipal singh with regestration no-up21bd7548. I always use to service my car on time at m/s akanksha automobiles gajraula u. P. Before six month i had make a complaint about my car there were some problem in my car regarding wobbling in the speed between 25 kmps to 40 kmps. Firstly service center staff denied about the problem. They said there is no such type of problem in your car. But when i regularly face same problem then they said there may be some problem in your car's axel. I said please change it. They changed my left side front axel. But problem were same. When i make complained again they change right side axel of my car. But problem were same. Then there were some technical team came to check my car from maruti suzuki company. They also said this problem will be definitely in the diesel version. But when i said there are three more same cars in my family there is no such type problem in these cars. Then they said ok we will workout on this problem. Please give us time for one month. But there is no response from maruti suzuki. Then i called tsm. They called me for checkup my car. There were a mechanic in akanksha automobile with the name of jahangeer. When he take test drive of my car then he find out there is some problem in tyres. When he checked tyres physically. All four tyres were damaged. After listen this me were totally disappointed with the service of akanksha automobile as well as maruti suzuki's services. Because there is no proper diagnosis criteria to check the vehicle. Because the take 5-6 moths to diagnose the problem.
Now i totally disappointed after listen this. After they made a latter for tyre (Mrf) company. Firstly tyre vendor denied to change the tyre. But when i make request then they said ok you should go to the head office of mrf. I knw now you will say this is not our responsibility. You should go to the related vendor. But i am very disappointed after this. Now i am thinking to sale out my car or go to the court.
One more thing when i discus with tsm to short out my car's problem he said its your problem you should go to the vendor. I said sir - can i make a mail to the company it may be helpful to resolve my problem. Then he said mail come to me and nobody can help you, i am the only person who can help you. If you will make a mail to the maruti it will come to me only. What is this???
Can any responsible person from whole company take responsibility to shortout my problem.
After it i will never go for any complained/service to the authorized service center. I will use local mechanic otherwise you should change my all four tyres. Because this is the manufacturing defect. And i have to use 8-10 time to go to the service center for only single same problem.
What about my important time which i waste for a single problem.
What about my mental harassment.
Maruti gives me defected car.
I don't want to spent a single rupee for the same.

The service that was given to me on the pretext of free servicing was not at all satisfactory. The bill that was handed over amounted to rs 5710/- (On 23/07/2016). At the time of the delivery, it was found that the inside of the car was not cleaned. Only when i brought this to their notice, they told me that the vacuum cleaner was not working for which they were unable to clean the inside of the car. Upon this they issued me a note that i can bring my car for a free service on my next visit. When i enquired about the free service, they declined my request and has been dodging since then.

Hi,

I happen to purchase new vehicle ertiga zdi plus shvs from kalayani motors, banargatta, bangalore a week back, to my surprise, the vehicle start making noise after 300km like old van and also when speed exceeds between 60-80 kms. The same noise, can be felt within inside too, its very annoying and disappointed and felt shocking to learn that, how can a new vehicle, mal function within a week. I wanted to escalate this, please do help me in this regard

Already sent mail but no response from Maruti, regarding clutch from day one I'm facing problem but every time your person do clutch setting but problem not resolved now I send for same to Harekrishna they are charging me for same, if I facing problem from day one then why should I pay for it it is manufacturing defect .

I don't have any option now I have to pay charges for same if you will reambars same it will helpful for me .

I purchase maruti suzuki wagonr in the year april, 2014 from amar car vadodara. Since then regularly given for service and every time lodge complaint for poor performance of air condition system. Every time filter were replaced but not able to resolve the rout cause. Presently car is given for service and for air condition problem. Now they suggest to fill up refrigerant with chargeable. This indicates that till date they were avoiding the issue and kill time so that warranty period is expired. This is not healthy customer service offered by maruti. It may please be noted that this is my third maruti car. Peoples are purchasing maruti considering good performance and trouble free car.

Introduction:

Name : george antony

Address: kuppiyil edakkala house, kizhakkambalam p. O, ernakulam dist, kerala, pin 683562., cell no. [protected]

I purchased a maruti wagon r, from maruti dealer m/s indus motors from kalamassery on 04.07.2016., with chasis no. Ma3ewdeis00a73618 and engine no. 4828691.

The issue: the dealer is not willing to give proper invoice matching with the quotation.

I need the invoice which shows the ex showroom price as rs 455345/-, without showing discount to settle my loan amount from my financer. As per the quotation given to me and further submitted to my finance department for vehicle loan, the dealer has not shown any discount in show room price, but shown discount of rs 15000/- after adding insurance fee and registration charges. So i applied for vehicle loan for the showroom price. The financer will not give discount amount, insurance fee and registration charges. As there was no discount shown in show room price, loan for rs 455345/- has been sanctioned. But for making the loan settlement the financer is refusing to accept the invoice, in which a discount of rs 27510/- has been shown from the ex show room price.

Hence i requested the dealer m/s indus motors at kalamassery to issue an invoice matching with the quotation. But the dealer is not responding in a favourable manner.
Futher, the dealer has given me two types of invoices with different amounts, one for submitting to the rto and the other to keep with the customer.

I am sending the quotation and copy of the two invoices with different amount for the same vehicle.

I wonder how a registered maruti dealer can generate two invoices of different amount for the same vehicle., but denying to issue an invoice matching with the quotation.

Hence i request to issue me an ivoice matching with the quotation issued to me.

Please consider to issue the invoice showing ex show room price as rs. 455345/- with proper break up but without showing discount.

We have purchase the maruti suzuki celerio amt zxi opt bearing registration number mh01ch2845 delivered to us on 17th aug 2016 as against committed delivery date of 5th july 2016 from spectra motors mumbai goregoan. While delivery we have observe paint peel off on bonnet and inform to sudesh and deepak of spectra motors mumbai but till today they have not shown any courtesy to call back for correction. I am trying to reach sudesh since last two days on phone but not responding the phone calls.

We are being cheated by spectra motor/maruti by giving false information while purchase of vehicle on features and conveniently deleted four features from zxi amt option like fog lamp, alloy wheel, seat height adj and security. These features were clearly briefed to us and then demonstrated on zxi demo car while purchase and also shared with product leaflet. After 20 days they come up with new product leaflet by deleting above features. The sales team were promising to cover loss and delivered the vehicle with color peel off. It seems maruti and spectra motor are making fake commitments to customer to make sale numbers and cheating customer.

I am loyal customer of maruti vehicles and already purchase models 800, waganr, sx4 and ertiga in last 15 years most of the time from vittese and issue found. I am extremely dissatisfied with spectra motors during this sale.

Respected sir

This is my complain no [protected]
When i call to starline general manger mr. Dilp he say do what you wont no one can do any thing


And when i call to regional office even they receive my call
And when i call to sales executive of starline mr sunil kashti they always try t make another thing to conveys which is not possible

I am attach some files
In that rto tax actual receipt is 25447 and company get 32132
In that amc tax actual receipt is 2041 and company get 2433
In that ex showroom pries receipt is 261882 and company get 276882

I wish to purchase a swift LXI (Optional) - Patrol variant Car immediately. However from the website I find that the company offers general discount of Rs.20, 000/- on such model/variant. In market at Jaipur all the three authorized dealers viz. Vipul Motors, K P Automotives and Prem motors offering a general discount of Rs.10, 000/-, thus keeping 10, 000/- as extra profit in their pocket. Please therefore clarify the position the exact amount of general discount offered by the company on above varient. Also please let me know corporate discount allowed by the company.

I am writing regularly since last about 10 days, but not getting proper reply from the company. In case the company is not interested in sell of the cars, I will shift to other products viz. Hyndai, Honda or else.

R C Garg