Maruti Suzuki India Complaints & Reviews

I purchased Ertiga in the month of April-2016 ..Im getting low average since a day i purchased the vehicle..I have completed my two servicing they said its new vehicle that is reason you are getting low average but now its almost five months and 5000 km completed still same the same problems is there...Iam getting average of 7 and hardly its works in 200 to 250 km and again i have to fill the full tank..Kindly gives us right solutions or replace the car ..its a big very problem for me to spend double the money on fuel..somewhere some problem is there which your service centre not able to solve...I need the solutions on immediate basis...

Immediate action on above request is highly appreciated.

C. S. MAURYA
32/636, Suyog, Samata Nagar, Kandivali (East), Mumbai. 400 101
E-Mail: c.[protected]@ymail.com, Mob: +91 [protected],

Re: -Spectra Motors Ltd, Borivali (East), Mumabi 400066:- Overcharging for Registration & issuing Account Statement instead of proper receipts

Sir,

My son Sagar Maurya has purchased two Maruti Cars on the name of S.M. Tours & Travels on 25th July 2015 and 24th September 2015 with Registration Nos. MH 47 C 7552 Maruti Wagon R & MH 47 C 8038 Maruti SWIFT Dzire, the Registration Amount taken from him was Rs.24500 for Wagon R and Rs.26000 for Dzire and the actual RTO receipts were issued only for Rs.9850+ Rs.9850. Thus he was over charged by Rs.[protected]+[protected]+9850). On enquiry I was told it is charged to all & approved by Maruti. Recently it has come to my notice when the papers were given to Chartered Accountant for accounting and IT Return purpose.

The payment to Spectra Motors Borviali East by him and the bank was Rs.497072 for Wagon R & Rs.698077 for SWIFT Dzire but instead of Proper Receipts Account statement was given stating Registration amount Rs.24500 & Rs.26000 for Wagon R & SIWFT Dzire respectively. Last month I paid RTO Tax for one car at Borivali TRO without any extra charges.

According to one latest Quotation the same overcharging is still going on by Spectra Motors. When the Govt. is promoting self employment to Educated Youths under various schemes in this case it is MSME, then such overcharging by Spectra Motors on the name of RTO Registration Charges highly deplorable and illegal.

Dear Sir,
I Milind Durve bought Maruti Alto 800 from your dealer Wonders Car from Pune. On 13 th Sept gave to Wonder Car service for 1 st free servicing. I had observed a diff vibration type sound when starting the vehicle and also some time till it is in 1 st gear. The vehicle is still at work shop. I am told by this service center that they have tried changing some parts and today they showed the vehicle to Mr. Nikhil of Maruti H.O. in Pune. Now also they are trying to change some parts ( Not known to me the list) and trying to reduce or control the sound .

Here I would like to also inform you that service which Wonder cars service is very good as of now. No issue. They have given a service vehicle to me so no problem.

This is my 5 th Maruti vehicle. But the experience on the quality is totally different than the earlier one.

May I request to please give guide line to remove this problem.

Please also note I will accept back the vehicle based on the parts changed history.

I have purchased my car DL1RT A 4007 from Magic auto, sector-13, dwarka in month of feb. At the time of delivery of vehicle, They promised to hand over my GPS certificate at my place. Since then I have visited their showroom multiple times and wasted my time as they told me they are finding same in their files . After more than 7 months, I still not get my certificate and now their executive "SAMEER" have also stopped responding .Also attached screenshot of conversation with him.

I mr.Rajesh manilal chheda booked new ertiga smart hybrid zdi+.Order no:[protected] on 23rd june.Your dealer promised us to deliver new car in 8 to 10 weeks.Dealers detail-spectra motors limited ghatkopar west 400086.But now its beyond 12 weeks and even we complained twice they promised us to deliver in 1st week of september.We are going through many problems and we have paid 51000 at the time of booking and even we surrendered our old maruti waganor car before time.We are really disappointed with you service.We are part of maruti suzuki and we didn't expected this from you.Hope so you read my mail and give respons as soon as possible.Please reply and i think i didn't need to complain again.
Rajesh.M.Chheda
[protected]

I went for service at Hira auto mobiles Rajpura .I got the service done and got service invoice as Eng. has advised to change front glass wipers it was charged in the invoice but later I found it was my old wipers these were not replaced but charged in invoice this is shear Cheating how can I believe other valuable parts which they claim that they have replaced is not a cheating with me. No yard stick can measure the parts as told and charged in the invoice is actually replaced or not . They charged more than 11000 from me.

I, Tanoy Sarkar purchased Indica Vista TDI 2010 model (WB 24K 6685 of Barrackpore-W.B. registration) from true value outlet located at Krishnanagar, Nadia, W.B. - 741101 (Branch of Bhandari Auto mobiles pvt ltd.) on 12 Dec 2015 and i was feeling proud that i got my car from true value.

When i bought the car its tax was failed for about 6 months, bt after my purchase I renewed the same from the same True Value outlet in the name of previous owner. Then on Feb 2016 from the same outlet I applied for transferring the RC book from previous owner to me... Bt till date its about 7 months passed away...still no response...
I enquired a lot with the same True Value representative bt they use to bring useless excuses...sometimes problems regarding RTO, sometimes anything else...
I am facing a lot of trouble in roads while moving without RC...
Please look after the matter...

The agent of the dealer diwars garrage mr. Tapas pal (Mobile - [protected]) has given me the pricequote of rs - 4, 17, 440/-, mentioned with accesaries, in the letter head of dewars garrage for wagon r avance limited edition, 2015 model, with his sign and stamp, however at the time of delivery dated 09.09.2016, he charged me rs - 11200/- more for accessory, not paying of which he declined the delivery, i have paid rs 5000/- more then, and they delivered the vehicle, now he is asking me to pay the rest amount that is rs 6200/- not paying of which they are not giving me the hsrp number fixing slip, it was first of all a false commitment and the complete activity of fraud. Please help me in this regards asap.
Regards,
Suman bose - mobile - [protected]

Car pick up from 1 st service not geetingSecond service i told the guy that pick up on geeting engine off The guy said tuuning ho jyegi no issue filter chnge 3 rd service again same issueThe guy told me that clucth need to chnge in new car car runs on ly 5664 km and i told the new car he told me that tunning kr deta hoon koi dikkat nhi hogi Now still same issue no pickup in car and still engine off And i also take extra warranty package with the car please help me in this other wise i take strongly action against the company i am already a lawyer

Chandan [protected]

I have purchased above vehicle from M/s Platinum Motocorp LLP, Manesar, Gurgaon, Hry. against Invoice no.VSL16000155 dt.29.07.2016 & found some defects in the vehicle as per details below:-
1-Bluetooth connectivity problem
2-Driver side seat head rest problem
3-Head lamps viabrating
4-Glove box cover not working
5-Right side rear door handle broken from inside ( as informed me by work shop)
6-Noise in gear at the time of shifting of gear in slow speed
Visited in showroom of PLATINUM MOTOCORP Pvt Ltd, on 12.9.16 to resolve above complaints but when I received my vehicle after two days NO WORK has completed even I received in very bad & savy condition. To much dust & piece of papers inside the vehicle. The name of dealing persons is. Mr Hemant, Mr Sudhir, Mr Amit and I was told by all of them that they have completed all the works as per my requirement. Please take suitable action & resolve my above problem immediately at my doorstep because it is not possible for me to visit 80-90 km again & again. Also, I have purchased 4no. Alloy wheels for Rs.25, 160/- but they have given me receipt of Rs.24, 360/- and also not received my (RC) till date.
Thanking you & hoping for an immediate action.
Vinod Verma
[protected]

I am Maruti user since long(Wagon-R &Zen Estillo).I recently got a Celerio VXI ; Beekay Siliguri 31st March.Since 1&half month having series of problems.Though based in Siliguri I need to drive in Darjeeling hills, but car has difficulty pulling up gradients even in1st gear.Motion is very jerky esp gear change. From 2nd Sept auto-emission light begins to blink when going uphill & goes off when car is stopped for sometime.Fuel refill does not register till after 1&half Km.Have taken for check but no definite diagnosis is given even using computer.I was told another Celerio having same problem& they have requisitioned a part.When inquired they are not able to tell me what part or fault with car& have only noted my complaint. It is hardly 5 months.Am called for 2nd free service 24th Sept .Is there no competent person to address the complaint with seriousness?I am very disappointed by the company response.Other Celerio also have complaint. Request redress.

I went Alankar service center, boring road, patna with the complain that in my car we feel always smell of petrol and for window glass. service center advised to get car A.C.serviced and i followed on 29-6-16 (job card no JC[protected] but we get no relief .Again on complain he changed another part (JCN JC[protected] and window problem remained as such.

To,
The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head,
Maruti Suzuki India Limited

Date[protected]

Sir/Madam,

Sub- Complaint against Maruti SUZUKI and Dealer (Complaint Ref. No.- [protected])

Hello Sir,

I had booked a Maruti Suzuki Ciaz from Spectra Motor Showroom in Borivali by paying a booking amount of Rs 50000.I was promised that the car will be delivered to us within one week of making the balance payment. The balance payment was done on 1st August 2016 and upon constant reminders and follow up the car was scheduled for pick up ie 26th August 2016 almost a month late after the payment. Upon taking the car from the showroom with the Maruti Suzuki driver, the car started producing problem in the left front tyre the minute it was out of showroom. Immediately a technician was called by the Maruti Suzuki driver and upon checking it was confirmed that the car was not in workable and deliverable situation.

The car was taken back to the workshop. The Branch manager of Borivali branch showroom Mr Shakil Ahmed asssured us that the car will be repaired and given to us. After repairs and compliances, the car was delivered to us on 2nd September 2016. Not even a week into it, the car produced the same noise as it did on the first day. The technician named Mr.Haji Khan was called again from the Maruti Suzuki Showroom and he took the car back, accepting the defect on 7th September 2016. The car was attended to and returned back to our door step on 8th September 2016 by the same technician Mr. Haji khan who accepted that many Ciaz models were facing the same problem regarding the "bush". Assurance was given that the car was now completely ok and there won’t be any complaints for the same noise issue.

Today again, on 13th September the issue does not seem to be resolved and the car continues to produce irregular noise. Its quite sad and appalling that the car is not checked thoroughly and delivered to us with utmost confidence and assurance.

Being a customer to such a reputed company like Maruti, we do not expect this sort of customer service wherein the customer is running behind and following up with you on a continuous basis.

After giving enough chance and waiting for proper solution, there seems to be no ear. This is really unacceptable and shocking. We buy a vehicle for convenience and certainly not to follow up for the defects on a constant basis. Excused once, but certainly not this time. We need an exchange for the vehicle, as no proper solution is attended too. Also, when a customer pays for a new car, we definitely deserve a car with our any defect and not a three time repaired car.

I do hope that I have made myself clear about the seriousness of the situation and understand the gravity of my concern. I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved by this month, I will consider taking further action to resolve the complaint through the courts.

Details:
Showroom : spectra Motors Ltd ( Borivali)
Dealer name : Mohit Hande
Car : Maruti Suzuki Ciaz ZXi plus ( Manual )
Chassis no : MA3EXMG1S00 227682
Car no : MH 47 K 9024
Engine no : K14BN7133646

Unsatisfied customer,
Sajjan Bajoria
[protected]
[protected]@gmail.com

We have purchased swift desire registration no. Mh04gd5089 last year. And in a year facing many times starting issues. Back glass door water leckage, breaking issue. Trice a time car taken in garage paramount authorised dealer at mira road thane 401107. But issue not yet resolved. Two times my deasel got removed from garage. And taken 20-25 days kept in garage for repair. But still problem not yet reolved. And difficult to manage this. I am disapponted after taken this car.
Request you pls look on this issue. And resolved my case permanently.
Regards
Anjay r gupta
Mob.[protected]

I have booked a Ciaz Automaitc Dignity brown from maruti on 10/Aug/2016 and I was told that you will get the car in a month, and after a month of booking and pass the delivery date they are telling me that maruti is not producing Dignity brown colour in Ciaz Zxi automatic and upon asking when it will be produced and delivered they don't have any timeline.

Also logged a complaint on [protected]@maruti.co.in but there is no response on the email too.

Dear sir,

I have given my car to servicing at GEM Motors on 10th july 2016.
While giving the car for servicing I raised complains such as
1) Brake failure
2) Steering shaking
3) Front wheel alignment.
After the servicing was done its delivered car with test drive but noticed by me none of the above compliments are fixed. After couple of days I noticed above compliments are not rectified given for car services again for same issues finally they delivered car with same problems that causes today on 11 Sep 2016 I met with a major accident due to above complaints which were failed to identified root issues to fix of above issues during irresponsibility / ignores of car services, hence requesting you kindly attached all necessary pics in this complaint as attachments.

Hence kindly do needful to me and please replace or rectify the car in good condition if not will proceed legally against to the company .

Regards,
Lakshmi.

Excise amount is not received by you

This is to infrom you that when I recived the smart card I was fulfil your prosuger and sumit all docents with your form with singnature and handover in ocl maruti showroom in baguati in front of bigbazar kolkata. In this matter please asked me why you are not refunf my eccise amount and wherr is. My defult
I was purchased maruti desire vdi from you only to good faith if this excise amount is not send by you tyou are not justified
You are requested to send my excise amount because I was already many problems face and I wait excise. Amount but today when I called in showroom then they asked to complain in customer care. My cab no is wb07j2384 .you are again request to send my excise amount as early as possible.or inform me. I am waiting to excise amount please send because when I recived smartcard I am given and fulfills so where is my default

I bought the brand new Maruti Suzuki Ciaz Vdi+ Variant from M/s Modern Automobiles, Sector 8, Panchkula on 07.09.2016 with VIN MA3FXEB1S00233781 Engine- Chasis no.[protected], 2016 Model.

But the vehicle delivered to me is defective.

As It has many problems with awful smells and fumes coming up (detected on 07.09.16 and confirmed on 07.09.16 and verified on 09.09.2016), noise coming from dual belt systems (09.09.2016), imperfection in the Suspension work some rods and bushes issues (09.09.2016), noise like that of air leakage coming from diesel tank detected as a fault in fuel pump (detected on 07.09.16 and confirmed and verified on 09.09.2016), AC stopped working twice in two days (09.09.16) and few noises from the engine/rims/bearing as well as. Reported all these issues to the service startion and they have asked me to bring the car to the service station to 10.09.2016 at 09:00 am that they will check the car and scan for defects in details. but my point of writing this mail is just to bring in your notice if I had purchased a new car then why these several issues are coming up as told to me that the car delivered to me has rolled out directly from the Traillor and delivered to me. But after encountering all these issues as mentioned above I am in a dilemma that if some another issue arises in further span of time than who will be responsible for the same as well as for the harassment I am suffering with.

For the Issues of awful smells and fumes & of the noise of like that of some air leakage, I have reported to the company just after 25 minutes of delivery of the car and I was in panic and calmed with a assurance that its the smell coming from tyres & noise of like that of some air leakage is a genuine noise and will be as it is but when i checked in one of my frien's car there wasn''t any such noise in his vehicle.

I would be looking forward for an immediate revert to my complaint as I am being harassed. I had paid full amount for a new vehicle but not for a repaired vehicle. So please replace the vehicle with a new one.

I've booked Baleno about 5 months back. At the time of booking NEXA guys told us that you will get a car within 1 or 2 months max.

After booking its been more than 5 months now not even a single update i got for NEXA which is not acceptable. Every time when i call them or visit they used to lie and start giving excuses. This is the worst customer service

MARUTI IS LOSING THE REPO JUST BECAUSE OF NEXA.

I NEED MY CAR BEFORE 15.

Hi,

This is to bring into your notice that my experience with Maruti is as bad as anything, something which is difficult to explain as you don't expect such a behavior and service from a reputed company like Maruti.

I bought a new Maruti Swift Dzire few months back and i was promised that you will convert my vehicle into a commercial number and i did all the required formalities from my end but nothing was done from your end and eventually you informed that the process can't be completed due to some reasons.

I still remained polite and said that i am happy with my car you now just convert it into a private number to this an executive replied that i need to pay RS 15000 more for the cancellation of my commercial vehicle request. Sorry but this is not done, I have already paid you the amount initially. Please throw some light on this issue as your customer care number is useless and the people working there doesn't want to solve any queries but harass people.

Please resolve this issue in 24 hours else i will have to use social networking sites as a medium to tell the world how you guys are working

Awaiting for a reply.

Regards,

Vaseel Ahmed
Contact- +91 [protected]