Maruti Suzuki India Complaints & Reviews

Dear sir
I am nilavva s baligar my vehical no ka49 m2427 on this vehical spend lots of money in this july 2016 month i am not satisfied your service and i am compaliant against bad service and taking lots of amount without take care of our vehical. Before the service my car was in good condiation and when we let for servicing the problem was again arrising as same before
1) this month we paid more than 1, 20, 000 thousand
Ur company is most reputed so by having faith on you we let our car for servicing this is the condiaon of your gokak maruti suzaki service center and gokak service center consentrating only selling new cars.. Care less of old coustemer and old car. Please cheque my car bill deatils at your account department.

So please send understand the custemor situvation and slove my problems as possible other wise i will complaint against local police station and i will send notice gokak baranch maruti suzaki show room

Thank you
Contact no [protected]

My new celerio car is giving an accelerating problem which can't be rectified by the dealers and they have told me that only after engineers from the company comes they will call me for solution.
But I am facing extreme hardship while driving as time to time it stops and accelerate more than I press accelerator.
So I am writing this complain letter for early solution.
Thanking you

Mr rc bhargava/ceo and mds of maruti udyog limited,
I had purchased maruti ceelrio only because i was handicapped from my left leg and wanted to buy a at car; but just see how maruti cheat a handicapped person (Read my review below);
Years after years, maruti is piling up profits; but do you want to pile up profit on hard earned money of a handicapped and so many innocent people of india so that he si left nothing to spend on his health and maintainenec as a bad decision to buy a maruti car makes him suffer…

I purchased my new maruti celerio vxi from competent automobiles; islampur at gurgaon on 5th may 2016;
I was told that celerio gives running average of 20 plus in city though maruti claims this above 23.5 kms/per litre of petrol;
But i am shocked that in 31 liters of petrol which i have filled in my celerio it has been able to run less than 290 kms, which gives average of around 8-9 kms per liter.
The maruti meters are also wrong as they show it as 11 plus which is completely wrong.
So i am not happy and will not recommend maruti celerio to anyone.
5 negatives of celerio
- poor quality and defective electronic meters in celerio
- poor average of the car (To no one in our forum does this gives average of above 12) and for me it gives average of 8 kms per litre
- in ethical approach by maruti to sell cars and giving wrong promises to customers;
- poor interiors and fragile body fo celerio
- poor pick up
I was called by maruti to get my vehicle checked in heat of may where i was asked to stand and wait outside workshop where maruti tested the celerio; the maruti checked my engine and told me all is ok; but meanwhile i got chance to connect with other customers who told me that even their celerio is giving fuel average of below 10, a (Some even said 7 kms/per litre);
Since i am maruti user for last 9 years …i found this difficult to believe that maruti suzuki can manufacture such useless vehicles and fought a lot and approached senior managers in maruti including rishabh kakkar; and other senior managers of maruti udyog limited… and made it a resolution to publish my story as blog and review on various national websites;

I heard this poor junk of celerio is also sold internationally and maruti suzuki continue to fool people.

So we as a forum o[censored]sers have insured to mention on various websites;
Maruti has recently degraded its quality and celerio is a total junk;
To validate my blog, you can email me at [protected]@gmail.com

And my celerio registration no is hr26cw 2804

When i wrote this blog on internet, i was approached by below friends who confirmed that even theit average is pathetic and they are also facing same issues from maruti..

We all with same concerns have decided that since maruti has cheated us;
To all o[censored]s maruti called us individually and wasted out fuel and time and harassed us and till date did not resolved our problem as for all fo us it is giving an extremely poor average and very poor performace and multiple sisues..

Which also proved maruti suzuki is highly inethical and cheat organisation in free india..
We had grouped together to write blogs in southasian and europena markets to tell truth about poor performance fo amruti celerio and suzuki car…and so that no one else suffers like we did..
Testimonial s given by below candidates
Amit khurana registration no is hr26cw 2804 [protected]@gmail.com
Shiv kohli registration no is hr29 al 8475 [protected]@gmail.com
Manoj ahuja registration no is hr26bn 1535 [protected]@gmail.com
Manish mehta registration no is mh01bu3859 [protected]@rediffmail.com

You can contact on email to any of the buyers as above to confirm the genuinity of the custeomr suffering at hands of maruti suzuki india…which is breaking my trust and i will neevr ever opt to buy an indian manufactured car ever in future,..

This is not a one off incident but we know that maruti celerio is bad and maruti suzuki is making blunders in testing and quality of its manufacturing..
I appeal to reader that like us please make resolution of not buyimng maruti cars and get cheated at hands of amruti suzuki…
And if you have already made this mistake…please write to me with your grievance and registration no at [protected]@gmail.com and i will add your to our group.

Amit khurana
[protected]

This car perchage sep 2012 model throw rohan motor bulandshar, this car coler change intrear side on outer six month i am cantnu campland in this car maruti daler not yet, replie no responce my campland plz chack the mail replie and solution this compland

We have booked two maruti wagonr from "paramount wheels pvt. ltd.in mira road."in the name of"vivek tours and travels"&"prathamesh tours and travels" through a sub dealer. we got proforma invoice in the name of paramount wheels pvt ltd. by the sub dealer which whicrs.548093. we made the payment of rs 520093/_ in the name of the dealer_ and balance through cash of rs. 34000/- to the sub dealer. we are allowed the vehicles after full payment been made by us but the dealer. and now dealer is not in a mood of passing on the company discount to us and asking us to talk to the sub dealer which says that once the booking is done, you are not eligible for any discount from the company. so, please do the needful and help the customer been cheated by those authorized dealer in the name of some agents (sub dealer)

Sir, my family had a long cherished dream of owning a suv car & in auto expo 2016 our dreamed of owning suv seemed to be true when maruti launched ….. Vitara breeza. We were so fascinated & over thrilled, that we started enquiring about this car from authorized dealers & kept an eye on its launch date.

As my parents grew very old & finds it difficult to sit in car having a low ground clearance & my family decided to give our parents, “a big surprise” by gifting them vitara breeza on their golden marriage anniversary which was coming in april 29 2016 rather than spending the money on partying.

This was the most important & auspicious day in our lives.

Finally, we were able to book this car after a long wait on 07.03.2016 through m/s magic auto pvt ltd. Karol bagh delhi seemed to be a big dealer of maruti with a good sales network all over delhi & gave rs 11000/ cheque no.184366 dtd 07.03.2016 as booking amount as demanded by their sales executive mr vinay, vide receipt no. B 02584 dtd 08.03.2016. On the assurance of delivering this car in coming three to four weeks.
When i requested regarding delivery date in writing, mr vinay refused & told that he cannot give in writing but gave a verbal commitment on behalf of his co. M/s magic auto, of delivering vitaara breeza by end of march 2016 or maximum by first week of april 2016. So we trusted him as he committed on behalf of m/s magic auto pvt ltd.
As we had sufficient time approx. 7 weeks in hand for our anniversary auspicious day so we opined to get this car by mid of april 2016. Before booking i enquired about changing the name of car owner at the time of registration, i was assured by mr vinay from magic auto that the booking name could be changed & transferred at the time of registration of car in blood relation or company, so i booked vitaara breeza in name of my wife mrs manisha goel.

On next day ie. March 08 2016 vitara breeza was launched & i got a call from mr vinay from m/s magic auto pvt ltd. That the booking amount has been increased to rs 21000/ & without a second thought, i immediately send the balance 10000/ cheque to magic auto to reconfirm our booking of vitara breeza (Ldi optional) model. Before booking i enquired about changing the name of car owner at the time of registration, i was assured by mr vinay from magic auto that the booking name could be changed & transferred at the time of registration of car in blood relation or company.

. My family started dreaming of joy & happiness which my dad would get on a long drive with mom in his new suv vitara breeaza on their 50th golden anniversary.

After almost two weeks of booking when i did not received any the booking no. & delivery schedule, i reminded m/s magic auto by mails, over phone & then personally visited at their karol bagh delhi showroom met the team leader mr ramesh & gm mr gagan many times …. But no one gave a satisfactorily reply. Only false comforts. Then i approached your customer care & vasant kunj office & sent mails many times but again found helpless as nobody reverted even after running from pillar to post. Finally the most important & auspicious day of our lives came & we all broke down as our long awaited dream of seeing my dad driving his new suv with mom on his golden anniversary shattered & we could not celebrate their golden anniversary.

The charm of buying vitara breeza faded & we stopped enquiring the delivery date of same.In july i got a call from magic auto that our vehicle is ready for delivery. We once again got excited & thought of gifting this car to my son on his 18th birthday which comes in july itself. We requested magic auto to register the car in my father in law name but they refused & delayed this matter.

We hurriedly thought to take car in (Originally booked) my wife name mrs manisha as my son was going out of delhi for four years for pursuing his btech course & we approached punjab & sind bank kirti nagar & got the full amount payment bankers cheque as per quotation given by magic auto in my wife’s name on 12 july & handed over to mr vinay from magic auto with a commitment same day of delivery of vehicle by late evening.
We came to know the same day that our next door neighbours (Business) are very close relatives of one of the of magic auto owners.
On 12th magic auto failed to deliver car in evening as some formalities were not completed & we were promised the delivery for next day july 13th by 11.00am at their karol baugh showroom.
I along with my wife & kids reached their showroom by 11.15 am with once again full of joy & excitement & in high spirits, as finally we could gift my son his 18th birthday gift & share a drive with him as he was going for further studies, the very next day ie july14 2016.

We waited anxiously at their showroom in spite of their air-conditioning system was not working & there was lot of suffocation. My wife suffered from acute bronchitis because of traffic congestion & air-pollution from our gurgaon residence to their karol baugh showroom. After about one hour of waiting we were told by mrs pooja, probably customer care manager of magic auto that they cannot give the delivery of breeza today. We were all shocked & traumatized when they mentioned that if we want to take delivery of vehicle then we have to arrange a phone call from their close relative who is our business neighbour to their directors & only after his consent they can handover the vehicle to us. I asked for their directors no. But they refused. I never wanted to take obligation of anyone though we had good relations with our neighbours. I found it very strange & i enquired if relative is above law. We asked the reason for not giving the vehicle; we were told that the high security number plate is not ready.
I along with my family including my wife & kids were insulted & harassed in front of their whole staff.
We all broke down & in the fit of anger i wrote for cancellation & came back once again dishearten full of tears in eyes of my family with shattered dreams as we were repeatedly traumatized & deeply hurt so many times by magic auto.

I booked maruti vitara brezza zdi plus red & black on 17 march 2016. I booked car in the name of rajneesh p agarwal from s. K wheels bhiwandi dist. Thane. My order no. Jx[protected]. 884 17/03/2016.
According to company car deliver within 45-60 days. But still my car not delivered.
Ir an take action on behalf my request. I hope you will delivered my car.

Hi myself harish kumar. Im from chennai, tamilnadu. I'm a maruti swift user since 2011. I exchanged my old swift and bought new maruti swift 2 months ago. I'm currently facing a really bad experience with my new car. The mileage of my new swift is very poor. I'm getting 12.5 kmpl in city and 13.5kmpl in highway. Which is equal to my xuv500. The main purpose that i bought swift is for mileage only. But i'm very much disappointed. I complained about this issue in my first service. But no action took place. My old swift gave me very good mileage of 18.5kmpl in city and 21 average in highway. I need maruti to take action on my case. I need this to be fixed or i need the replacement. My mobile no is [protected]. My vehicle reg no is tn04ar2863

Hi i had booked the vehicle at borivali sai service commitment was 3months. Now 3 months have passed there is no proper response no time given by when it will be delivered. I was on with 3monthsas wanted on my daughter birthday. I have been calling them time n again just keep getting information that maruti is not providing us with the vehicle so we cannot supply. When u book a car u book post looking at various things. Really unhappy the way the whole thing had been handled. I have kept calling them again and again but really unhappy with the whole process.. Looks like dealers and maruti is not interested as they think there is no player as big as them.

I had booked a vehicle -Brezza on 4th April'16 and due to delay in delivery i had to cancel the booking on 6th June'16. The cancellation information was given at least one month before the written information. But the refund of amount was not done till date. Whenever contacted they were telling the reason that the director is not available in India to sign the cheque. Mr Tapas Kumar Sahu (dealer in Jyote M.No. [protected]) and Ms. Sarmishta Patnaik, Customer care Manager (M.No.[protected]) are always making some excuses and not telling when the amount will be refunded. We do not expect such kind of attitude and negligence from big brand like Maruti. Therefor, You are requested to look into the matter and do the immediate steps to refund the amount at the earliest.

Dear msil,

I have purchased my vdi plus ciaz on 7th july and it has bonnet problem, i have all proofs to prove it as a manufacturing defect.

And lots of noise under car from the frist day, the show room people response is good this is out of their hands, so i want my car to replaced immediately.

Please take action as soon as possible.

Regards,
Shiva p
[protected]

My car is maruti eeco 5 str serviced on 22/06/2016 at your service center subh motors jabalpur mp vide job card no jc16003883 customer id [protected] and bill rs 9381/- paid by me. The service engineer name is mr vishnukant shukla. My car reg no is mp 04 cl 3050. It included the service of ac of the car. But after 15 days car ac is not working properly. I again went to your service center and contact mr irshad, he take 2 hours and not done any work and after talking to him by phone he told ac will replaced by new and it will charge 17 to 18 thousand. And if we not satisfied can complain to higher authority.
So please take my matter and repair my car ac as early as possible
Thanks
Anand singh mob [protected]

Date : 21st july 2016

Dear sir,

I had booked a ciaz zxi+at on 14thmay 2016 with krishna motors in mulund (West), and was told that delivery will be within forty five days. I was also asked to pay half the value of the vehicle over and above the booking amount so that booking is confirmed and the car can be obtained earlier. I paid the booking amount of rs. 21, 000/- and later gave a cheque of rs. 7.50 lacs. Now after paying more than half the value of the car and it has passed two months but still no sign of the car. We are the one’s regularly calling the dealer krishna motors in mulund west to find out and everytime we call there is a new reason/excuse given for delay in delivery.
We had asked for accessories like skirting and spoiler for which i was quoted rs. 22, 000/- and the price was agreed now they say for skirting it is rs. 22, 000/- and spoiler there will be a additional cost. Is it not blatant cheating by the dealer towards customers and that too for a high end variant after discussing and finalizing the price for accessories now they are saying i have to pay more.
I called the dealer on 11/07/2016 and was told that the car will be leaving the factory and will reach the dealers in three to four days and should keep the balance payment ready. I again called on 19/07/16 since there was no call from the dealer to check if the car had arrived but now they are saying that they expect the car to leave the factory on 15/08/16. Is this the way maruti a reputable name in the automobile sector deal with customers or is it such dealers who maruti have appointed that are spoiling the name and brand value of a reputed organization like maruti.

After all these incidences i am forced to cancel my order because i am wary of what the dealer will provide me with and i do not want to be chasing such people. I kindly request that maruti advice the dealer to refund all the advance money that was paid towards purchase of the car.
I will never recommend maruti vehicles to any of my friends & relative nor vouch for their service and delivery.
This dealer is nothing but a cheat and fraudster. Why is maruti not taking any action against such dealers when there have been so many numerous complaints.

Elvira godwin
[protected]

This is to inform you that my zen estillo mh06an4112 was given for servicing on 6th july evening and got back the next day in the condition as per photo annexed. I think no servicing or washing was done.

Also while booking the service request i was given appointment time as 4 pm; on reaching s k wheel, turbhe, i was told that they are busy – lot of delivery, servicing q ¾ cars - and it will take minimum one hour. This happened in previous year as well.

I am working with icici bank and am entitled for a corporate car, the car is to be registered in name of company ie icici bank. On 13th may i paid 11000/- as advance towards booking of baleno zeta model at nexa stan auto pvt ltd ludhiana dealer. After a wait of almost 2 months i received a call from sales manager at nexa - stan autos mr sidharth puri on july 08, 2016 that the vehicle is available and ready for delivery. On 13th july i further paid a sum of rs 150, 000/- by debit to my account through clearing and the rest money was to be paid by my company. Hence i called for the money 5.4 lacs) from my corporate office for further payment. But to my utter surprise and disappointment the dealer informs me that the vehicle is not available yet. I have proof of fresh invoice been sent to me on july 08 along with pictures of vehicle on whatsapp. Though we ordered for grey colour but we were told that silver colour was available, which we were ok with and photos were sent to me to have a look at on whatsapp. Mr rajesh their finance head also confirmed vehicle availability to me.

I have already received approval and amount from my head office in favour of dealer in form of dd since 15 july and am required to furnish final sales invoice and rc within 15 days.

We were promised once again that vehicle will be released after saturday (July 16) but till date there is no response from the dealer.

This leaves with no option but to complain to higher officials as i am being questioned and asked for rc by my office and i cannot hold the dd.

Please look into the matter urgently and help me get delivery before my deadline.

I bought a New Maruti K 10 in April 2015.
The inside door handles are made from inferior material. They are breaking and there are no spares available. It is now 15 days since my complaint. Nothing seems to be happening. I have talked to my Service center "Popular Motors" Arunachalam Road, Saligramam, Chennai several times. Kindly take action by providing good handles and changing my present inside door handles...

I purchased maruti suzuki swift vxi on june 2015, my car hit by chennai flood on dec 1st 2015. The maruti suzuki authorize car dealer had taken repair activities for over two months, finally i got vehicle on feb 2016 with many scratches and dents in the body, though i receive the car happily, iam getting multiple problems like two time break down issue/while breaking it still getting friction sound/interior sterio has cracks, while i have follow up with these issues neither maruti nor dealer reacts in these issues, dealer is just convincing that it comes its normal! But maruti and dealer got paid with 2.4 lakhs and provided me the list that they had replaced such things in my car, then why these problem are still at my car and what is the permanent solution for these issues. I want these below to be resolved
1) scratches and dents to resolved
2) breaking system to checked (It is about the safety of the passengers) the company will be the solemnly responsible if anything went wrong to our life. [protected]

I have booked vetera brezza zdi+ from your murudeshwara dealership by paying 21000. Now i cancelled that booking because of waiting period. After one month i recieved a cheque for rs. 18000 only. I enquired about that. They say that 3000 is cancellation charges. I never heard before about this from the sales person when i booked.

Kindly reimburse my rest of the booking amount immediately.
Thank you

I don't realize how maruti is still keeping such dealers and spoiling the reputation of the company. I had booked a ciaz and was told that delivery will be within 45 days. More than half the value of the car was paid advance has the sales person said that we have to pay half the price in advance.

Now it is 60 days and neither do any person from the dealers contact us or give any information about our booking. We are the one's who have to chase them. When they were contacted on 11/7/16 the guy said that the vehicle is leaving the company plant in delhi and it should reach krishna motors in 3-4 days. Today 19/7/16 on calling them to check if the vehicle has arrived, i was told that it will in august and we should expect deliver by 15th august. I was also quoted extra for accessories but now they say i will not get all the accessories requested for the price and should pay more.

This dealer is nothing but a cheat and fraudster. Why is maruti not taking any action against such dealers when there have been so many numerous complaints.

Type of irregularity in system delay in delivery of brezza, harnessing me, if my car not delivered i will be forced to file a case in consumer court.
I had booked a - vitara brezza (Dual tone yellow white zdi) from kankariya automobiles ahmednagar, maharashtra. On[protected]Receipt no.[protected]@ rs21000/-) dealer promised to give brezza on 2/7/16. The loan of rs 8.85 lakhs was sanctioned by the saraswat bank on 04 jul, 2016 we were promised to get the delivery on 05 july2016.

I visited the showroom for delivery of car and the dealer forced to purchase accessories and extended warranty worth rs-44500/- at the time of delivery. I rejected to take accessories and warranty. The dealer cancelled to deliver brezza to me and alloted same car to other customer.
Please look into in this matter seriously and reply me on my [protected]@gmail.com