Maruti Suzuki India Complaints & Reviews

I had sent my car for second free service by using pick and drop facility. When I got the car back I was told to get alignment and wheel balancing When I went to get the alignment and balancing I found that front alloy tyre was broken from inside. There has been no impact on the car No impact on tyre and alloy was broken. When I reported this to the service center they said it is breakage and not cover under warranty In no way there was any impact as there is not even a single impact anywhere on the tyre or on the car How can alloy break without any impact. Either my car was mishandled when taken for service or it is a manufacturing defect.

I have booked Nexa Baleno at Pasco Nexa, Gurgaon on 07/02/2016, at the time of booking I already informed RM that vehicle registration will be in U.P on my sister's name, on that RM confirmed me that it's not a problem at all, I can book the vehicle on my name for now and at the time of billing and registration, the name can be changed and also promised that I will get the vehicle delivered in 2-3 months, I booked the vehicle and after 3 months I asked for the status and Agency people told that I need to wait for more time, After so many request and complaints, after 5 months they informed me that I can get the vehicle and need to deposit the entire amount in 2 days, else the vehicle will be re-allocated to someone else, anyhow we arranged the money and deposited the entire amount in their account(Also my RM has been transferred to any other branch and a new RM has been assigned to me).I have deposited the entire amount and now they are telling me that the billing and registration name can't be changed as I have booked the vehicle on my name and billing will be on the same name, I told them that I was promised from their RM at the time of booking that the name will be changed at the time of billing as the vehicle is for my sister and will be on her name only but now they are saying that at the time of booking it was possible but now the policies have been changed and name can't be changed, I requested a lot, also complainted on Nexaexperience and they are just saying that we are working on it and be patience while it's been more that a week I have deposited the whole amount and still haven't got the vehicle or any justified answer, I humbly request you to look into the concern and help me in that.

Booked vetarebrezza vdio optional mithraagencies hyderabad by paying 21thousandrupees on 20/06/2016 given receipt of payment 21000 with customer id[protected] but idint get any sob number to my mobile number upto now booked with the name gadalehariprsad dob 17/03/1977 reapetedly asked dealer but dealer saying customerid is only the number wich maruti company will give but lot people got sob number

Sir/madam,

This is to inform you and bring in your notice that i chanderkant arora bought a new ciaz zdi car from dealer at najafgarh road namely (competent) to which i would like to inform you that of every maruti ciaz that the company has retailed out and also the same car my friends and family have, out of all the cars, my car is the only car which doesn't have the red blinking light (security system) supposedely that keeps on blinking even after the car is switched off, it is actually not present in my car. what i am shocked on to is that, is maruti suzuki so careless and people at the plant are so irresponsible that they even can forget that what all needs to be installed in the car. this is so not acceptable, at a point i may think that i did not notice this when the delivery of the vehicle was being done but am i also responsible to check out all the things then what is the team at showroom is responsible for?
I just want to know...
I escalated this matter to the showroom also but they are telling me that we will put a partin there and agree upon there fault but why would i allow any repairment or any kind of modification to a new car,
What supposingly if you buy a new phone and you get it without a vibrator will you get the phone replaced or will you get it repaired on the first month itself even after you paid the whole amount and it is actually company's fault?
Dear concerned i may like to inform you that i request you genuinly to replace my car with registration number dl 2c aq 7678 and i will not allow any modification in my new car.
For further clarifications please contact me on [protected]

I apply clutch and put the lever to first gear, the car dosent move when clutch is released. I cant even pull back the gear lever to neutral (Gear gets stuck) until the engine turns off. I have the videos of this problem recorded.

The car make is swift vdi- 2 months old, 1950 Kms driven.
On an average I have faced this problem about 50 times.

Have complained in mandovi motors, Bangalore twice, the issue is not yet resolved. Sending the vehicle to service station today.

What action do you all want me to take.

Please imagine you are in a hill station and the gear gets stuck??????

Sir,
I bought Maruti WagonR VXI Model from Competent Motors, Connaught Place branch on 01 February 2012 with details as follows -
Car No. DL 2CAN 9832
Chassis No. 380345

It has been only 4 years and the car has been giving major problems.

The last service was done on 15th January 2016 where mileage reading was 27950 KM. As of today, 03 July 2016 the reading is 1865 KM.

Also, while taking right turn Axil sound is there.

Even I have faced other smaller problems off and on.

Keeping in mind that I am the only person driving this car, I believe I have been duped by Competent Motors and given old car.

I have been dedicated Maruti User and have Swift Desire also. My earlier Maruti 800 car, I used for 13 years which never gave any trouble.

In the past also I thought of lodging complaint against Competent Motors but was reluctant due to the time lapsed since purchasing this car.

Request you to look into this and take necessary action.

Best Regards
Seema Dutta
Tata Consultancy Services
Cell:- [protected]
Mailto: seema.[protected]@tcs.com

Purchased Vitara Brezza Zdi+ 12 days back. Was forced to buy kit as well. Last week discovered water leakage in vehicle. Carpet became soggy. Visited service centre. Was advised to go to body shop. Next day I went to another service centre. They tested with water jets from outside and said no leakage. They said door would have remained open, dried carpet. Couple of days later water logged in again. Service centre said water was in floor mat. Removed the floor mat. Today water was found in car again. Finally convinced that there is a problem. Suggested to leave vehicle for 2 days, to remove dashboard and check. I took car to another service station. Had to wait for more than 2 hours for them to start investigating. They finally located the problem to a floor plug missing in front of the car. Fitted the plug however carpets are not replaced. Least Maruti could have done to compensate for all the trouble had to go through due to the fault in not putting the plug and not checking the leakage.

Date of Service[protected]
Date of my recent approach[protected]
1 Most of men in workshop are unskilled
2 They change parts of my vehicle just like they want and charge us higher
3 Even when only 2 Rubber split, they changed all 4, charged me.
4 Though I got a new handle bar placed in last service, now they say I need to change it when I complained about straightness.
5 They never did service my exact issue I mention while giving it for servicing. I had to get those things done again, in the end.
6 Managers do not respect their customer at all. I faced this issue today - 01/07/2016 with their LBNagar Branch Workshop Manager
7 They charge higher for every small work they do, apart from the cost of the spare parts.
8 Their response to customers is always hurting and their charge to service will be bankrupting an average customer.
9 Even when we reach them with complaints, they ask us to come in evening, then tomorrow, then evening... They ll simply test our patience and in the we end with frustration
10. They won't allow us to write anything in feedback page after getting any issue resolved. I am not sure what they write afterwards, but they simply take our signature.

Vide worksheet dated 10.5.2016, we, the amrut distilleries pvt ltd., located at pampampallam, palakkad, kerala, placed order with m/s indus motors, kootupatha post, palakkad. we paid rs.10, 000/- as advance as well as produced photo copy of the full payment cheque in favour of m/s indus motors. while placing order, we were told that the vehicle would be delivered within 15 days.in spite of our repeated reminders, vehicle is not delivered. our company is highly interested in maruti products and we are purchasing mainly maruti vehciles at palakkad/bengaluru/belgaum units.

The reason cited by the officials of m/s indus motors is that the ac plant is gutted fire and production of eeco cars stopped.

Sir, since our requirement is very urgent, we request your personal intervention in the matter and supply us our ordered vehicle at the earliest. it may be noted that the validity of our full payment cheque drawn in favour of m/s indust motors, palakkad is getting expired shortly. please help us.

Warm regards, ambili ambat, general manager (p&a), m/s amrut distilleries pvt., ltd., palakkad, kerala (mob: [protected])

आनंद मोटर्स barlington चौराहा लखनऊ में मैंने श्रीमती बीना अधिकारी सेल्स एक्सेक्यूटिव्व के माध्यम से मारुती ब्रीजा दिनाक 01 अप्रैल 2016 को 21000 रुपए देकर बुक करायी थी और आस्वासन दिया गया कि एक माह में आपको गाड़ी मिल जायेगी लेकिन मेरी बुकिंग के आज पूरे चार महीने हो गये न तो आनंद मोटर्स द्वारा मुझे प्राथमिकता दी गयी न तो फ़ोन किया गया और न तो गाड़ी दी गयी । अगर इस तरह के कर्मचारी आनंद मोटर्स में रहे गे तो मुझे नहीं लगता कि आनंद मोटर्स एक अच्छी एजेंसी साबित होंगी और मेरे द्वारा अपने दोस्तों और पडोसी को और सभी को यही बताया जायेगा की कोई भी मारुती की गाडी आनंद मोटर्स न तो बुक कराये और न तो खरीदे क्योंकि आनन्द मोटर्स की सर्विस बेहद घटिया स्तर की है।

I purchased my car on 25 july 2015 and after 2 months of purchase i unfortunately undergone a tragedic thing that while i was n my way driving steering wheel got suddenly stuck nd ws hard to move because of that i met with a major accident
aftr this my car ws been towed yo workshop in ludhiana where my car ws nt even touched aftr completion of inquiry of insurance comp nd they took around 3 mnths to get my car ready again . And aftr when they hand over me my car i have visit around 4 to 5 times again to workshop as sometimes sensors are nt working, airbag sensor is nt geting off .means car ws not satisfactory at all And now few days back again when car ws been on road brake pedal stop working it ws totally stuckk car is been send again to workshop they tested it nd said "srry sir brakes parts problem is there we orderd new brakes and we will replace all o[censored]r brakes as it is in warranty" it ws the second time when i was to face an another accident
Now whom is responsible for this all

I have booked vitara brezza, zdi+, red and black colour model through vipul motors tonk road Jaipur On 27th march 2016, with booking id –SOB15003109, i did the booking with initial amount Rs 21000/- On that day i was told that the number of booking was around 15th in red and black dual tone ZDI+ variant. After a week i inquired, they promised to deliver the vehicle within 12-13 weeks. Now around 15 weeks completed, till date i didn't get any update from vipul motors. When i inquired, they told only 13 vehicles delivered to them till date. They expect next delivery from you by end of july 2016, in that also they don't know whether my vehicle will be addressed or not.

In the news there were around 8350 vehicles produced and delivered by MSIL. Vipul Motors might have delivered atleast 40 brezza vehicles for the last 100 days. In this case i should have received my brezza vehicle.

I strongly believe that either some customer priority changes might happened, or maruti suzuki india limited is delaying the delivery to vipul motors.
Can you please investigate and let me know how many brezza vehicles you had been delivered to Vipul Motors.

When my booking of brezza zdi+ red and black colour will be delivered

Thanks,


Goutam kumar
[protected]

On 18.04.2016 I have paid an amount of Rs.21000/- towards advance booking of VITARA BREEZA VDI vide rt.No.93 at Mithra Auto Agencies Pvt. Ltd., Khammam(Main Dealer: Mithra Auto Agencies Pvt. Ltd., Vijayawada). I have submitted written request to change the model to ZDI PLUS DUAL TONE on 18.05.2016. When recently I visited Vijayawada I understand from them that they have not received such request. Please look into the matter.

My name is A.Manmadha Rao and my mail is " madhu.[protected]@gmail.com"

I have booked a swift dzire on apr 23rd 2016 and till date (30th jun 2016) i didn't get any updates regarding the car or allocation. The service person promised me that car will be delivered in 30-45 days. But its been more than 2 whole months and didn't get even a single call from him. Each time i call him up to get any updates, he is either on leave or had gone for some training.

Please don't buy car from vishnu maruti suzuki showroom chennai. The people over there will call only before u pay the booking fee. Once that is done, then u will be total clueless of how is happening to your booking

Worst service ever! This is their behavior even before getting the car in hand. Imagine the way they would answer if i give for service in future.

Dear Sir,
This is to Bring to your notice that i had Purchased a Maruti Swift From Bhandari Automobile Kolkata From Ballygunge in the year 2 January 2013.But till date i have not received my Tax Papers and Blue Book.

I had made calls in the showroom but i have not received any help from there side.

Please look into the matter on an urgent basis.

Regards
Sudeep Ghosh
Mob:[protected]

Dear Sir,

I had purchased new car with registration number mentioned in the subject and to be very honest I am very much disappointed. The reasons being as follows

1. The car does not have a pickup as all the new cars have. I had complained about it in my first servicing and they said that your car needs tuning which they probably did but still the problem remains


2. On what basis you have announced that it will give an average of 21 km per litre. It is not giving more then 11 kms. per litre.

3. The air conditioner is not working properly as after 30-45 minutes AC on it at times start emitting hot air and after some time it starts giving cool air.

4. The car I purchased ON 11TH MARCH 2016 and in your scheme of scratch a card I won vaccum cleaner and car sterio and I was beed told that the same will be delivered in a months time but almost 4 months have passed by and I have neither received the items nor any intimation from your office.
You being such a big company I did not expect such a negligence on your part.

5. At the time of purchase of car I was been told that as soon as the RC is received we will intimate you but I was not informed and after almost one and a half month I visited the showroom to collect the same.

These are very small things to win customers confidence in case you agree with me.

I would like you to reply to me at the earliest possible.

  
Anil Kumar
Indian Handicrafts
Partner

52-C, Pocket-3,
Mayur Vihar Phase-1,
Delhi-110091
India
mobile : [protected]/[protected]

I have booked baleno delta petrol with shivam automobiles - santacruz - mumbai.
Their order no is so 13693 and sob 16000005.

At the time of booking i was informed there were just 5 bookings of the color in delta model - after the form was received on[protected] i was informed by wait list was 22. Last week i was informed by wait list is 20.

You mean maruti has just delivered just 2 cars to shivam auto in delta petrol ray blue from april to june? I am being informed that i will be delivered a car by august : you mean between july and august you will deliver 20 delta ray blue cars?

I have sent this query to maruti and nexa but they are silent on this.
Do you want to go the ambassador and premiere way? Where dealers were the front? Because of which fiat is today in a difficult situation to enter the market.
I want a reply from maruti - nexa and not from dealer who can be playing hanky panky with deliveries.

Hamir merchant
[protected]

I have booked ciaz diesel zdi model glistening grey) on 27th may 2016 with pla motors tiruchirapalli, tamilnadu
My booing id is :sob16000326.

The above booking was made on exchange of my old vehicle with assurance from the dealer that vehicle will be handed over in 3 weeks time.
But now one month has gone, neither the dealer nor chennai regional office could able to tell the status of my booking.

Today i understood from maruti customer care that there are enough stocks for the above model which is contradicting dealer's reply, and they fail to understand the reason behind this delay.
Both customer care and maruti corporate office have requested me to raise complaint for immediate attention on this matter.

I have raised complaint but no response from maruti.

I am literally harrassed with this delay in delivery of my vehicle.

Dear sir,

I am a owner of maruti suzuki baleno car wb24ae2884 that was booked at nexa park street showroom of premier car world pvt. Ltd. And am using it for about 6 months. Today i need to change one of my tyre as it was damaged and after some preliminary enquiry i found out that the stepney tyre which was provided with the car is of different size than those 4 tyres which were fitted with the car, not only this but the stepney...

Hello,
This is Prasad T my vechicle number is KA 03 HL 6659 which was serviced on June 25th at Avanish Motor Services Vijyanagar Banglore. After service i am getting many problems like Smoke is coming out near silencer, Vechicle is not moving even when full accelarator is applied.

During service they charged about 2800.00 and replaced many parts even after that i am finding so many issues.
This is second time i am getting this issue.
Please rectify the issue immedietly and take appropriate action.


Thanks,
Prasad T