Maruti Suzuki India Complaints & Reviews

We have booked our car - baleno ray blue 1.2 alpha on feb 8th 2016 and got intimation for allotment of the car on 20th of may 2016

- its been explained to us that car will be coming from factory and it will take 1 week time.
- on 21st when we went for paying the downpayment, we saw the same version car at the showroom for display and everybody who walks in to showroom, checks the vehicle and manhandles it which is obvious. Out of curiosity, i took the picture of the engine and battery

- on 30th of may 2016, our delivery was scheduled. And when i matched the picture, it came out to be the same one which was on display for more than a week at least.

- after that the relationship manager, including the other showroom people accepted that the vehicle was not from the stock yard. And it was on display.

- we had a meeting with gm of the showroom, and i showed him the picture that i had taken a week back, he agreed the same as well and he offered us 3m coating for free.

Apology wont give a brand new untouched car. Below points i need to get it sort it out with a proper solution

1) why the relationship manager did not inform me that i will be getting the display car that is in showroom? I have done the booking on feb 8th 2016. And even after the allotment of the car, why this information was not given to me? I would have cancelled the booking then itself

2) if i would have not taken the picture of the display car, then i would have never knew that i am getting the same car which is manhandled by all the people who comes to the showroom. We have no idea people having skin diseases would have touched the seat and it might come to us as well.

3) we took the delivery because the registration was already done, and could not be cancelled as described by mr anil

4) in your tag line you say "nexa experience". Do you think customer is buying a auto rickshaw paying 9 lakhs bugs?

5) my wife was crying while taking the delivery. Do you think we are very much happy with it?

6) giving a 3m coat wont satisfy us what we were expecting from nexa for a brand new car


Below is the apology letter from bimal nexa. And the complain id that i have raised by calling nexa customer care : nx[protected]
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From: tdm nexa
Date: tue, may 31, 2016 at 6:52 pm
Subject: apology
To: [protected]@gmail.com


Dear mr. Ambarish,

This is with reference to your feedback to maruti on the purchase experience, we have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you to make our best attempt in regaining your confidence in our company.In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for the inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thanks & regards
Sunitha

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Please give us a proper resolution apart from apology emails. We did not pay almost 9lakhs for these apology emails.

My contact details are below :

Manaswini / ambarish
Ph : [protected] / [protected]

My maruthi suzuki dezire done 16800 km only has faulty breaking system. The break does not work properly at some times, especially while driving in heavy traffic where frequent breaking is required. I went to the authorised service centre twice but they could not correct the problem. They says it is a manufacturing defect. I contacted their toll free number and complaint lodged with the customer care portal but no response received.

Tp damodaran
1-y, hudco place
New delhi-49

I have booked my car on 16 march 2016.. I have also given 21000 token amount at the same time... It was promised to me that the delivery should be given within 10-12 weeks... On 21 may there was call to me by company (RB cars)...that ur car is ready... u can deposit ur rest amount and can take the delivery in 2 days.. I have deposited Rs 8, 92, 824 by account payee cheque... which was clear on 24 may..after 4 days when i have gone to take delivery of my car... that time RB cars owner Mr. Ramesh bhagwan patel refused me to give delivery and said may be after 15 or 20 days u can take ur car... and today I came to know by some other employee of company that by taking 50, 000 extra amount it is delivered to some other person... and when i have gone in the company he argued with me, and said to me that car will not be given... thats why i have given this article in daily news paper...

Hello,

I bought maruti suzuki celerio zxi on 20th may.
The quality of the car is very bad. It has only good look. But the interior quality is very poor. The seat is of very poor quality. When fitting seat cover, found that the base of seat cover is made of thermacol and it broke. Also we are unable to pull up the seat belt of back seats due to thermacol after fitting the seat cover. The side board from inside is very thin and poor quality. Please look into this asap.

Complaint against amar car on baroda.
I have booked maruti baleno zeta on 8 march 2016. On 23 may 2016 amar car has issued a quotation for rs. 731578/- this includes insurance rs 22177.00 & dealer is insisting insurance compulsory where as we want to do insurance from uiico. For rs 13500/-. Dealer told that insurance has to be done through dealer only without which they will not deliver the car.
Amar car dealer code 2203
Baroda
From
Hitesh thantharate
Mob [protected]

Leakage inside car from front dash board not rectified since 2014.The car was given to Automotive manufacturers pvt ltd. for leakage rectification but when it rained in 2015 again same leakage was observed and again car was given to same service centre for leakage rectification but still leakage is observed when it rained in 2016. They are unable to rectify my leakage.

I have booked a swift vxi (O) on 12th may, the showroom executive promise to give a car on 27th may, i ask on 26th may, he told the car not reached sir, you wait again 15 days.
Before he told 'swift optional on the way to show room it will be reach 25th may. You surly take 27th. But all my happiness gone.
Mean while after my booking date same model two cars they delivered.

Now i buy another compant car against maruthi.

Worst service, worst dealers!!

My vehicle model 2014 sep wagan R vdi A/C is not working since purchase I have send the vehicle for repair many times but A/C is not working properly so please do the favour this is my 4th vehicle of maruthi . I am not satisfield with your service I have send vehicle 5 times to your ccompany coimbatore branch but no proper service. What shall I do My vehicle no is TN43 F 0388 Please do favour

Sir,
I Ashok Kumar (maruti customer) am owner of a Wagon R car No. RJ-18-CB-4006.
Meeting after an unfortunate accident I am asked to pay a sum of Rs.10774 against my zero depreciation insurance police claim by Prem Morors VKI Jaipur .
Will you please help me to resolve the problem before i take any legal action.

Yours faithfully
Sub Inspector Ashok Kumar
Police Station Sindhi Camp
Jaipur.
Cont. [protected]

Dear sir.
Past month befor on date.18/1/16 i bought a car from ur company, maruti ciaz zdi... From ur branch (Relible industries, deoghar (Jh.) 814112.
Aftr tooking my car at home, many time i asked from beanch agent manager. Mr. Anil panday godda. (Jh.) about body coloured and and dull wind shield about defect.
They always moving with lie.. That its not possable all things snd coloured was orignal. But when i asked from custmer care.. They told me that befor supplying me car.. It got an mini accident.. Therefor they recoled the body and reinstall the new windshild.
There is many problem in my car.. Milage problem also happaning much.
Now sir.. I paid the amount for new and well condition car.. But company gave me an accidental car.
Dear sir.. I heartly requesting u to ples solve my problem. Becose the aftr complaning company took my car to there branch and they are repainting again again the car.
Sir.. I paid the full amount for new car.. Therefor i need a new car.
I requesting you tohelp me to dolve my problrm.
My car no is - jh15 m 3936

Dear Sir,

It seems so that maruti is cordoning their dealer, even though your email the said dealer so far not
bothered to reply and compensate the agony i have gone through must be acknowledged properly and not
they have done so far.

The car performance is also below the standard as it is being announced 18 average in city on 20 at
highway . But it also pains to note that average is just 10 average in city on highway at 12. We have
ply km so far 3000 kms to the different places. Why so much vast difference of average and do we have
being cheated for the same also . It is like that fuel is costing day by day increasing and this to
maintained with so poor average is also not expected as wrong choice of car has being selected.

Kindly look in to the matter as still my complaint stands not resolved.

Hope to hear from u soon.

Thanks and Regards,

P.G.BHATT
[protected]


On Tue, 24 May 2016 13:05:14 +0530 wrote



Dear Sir,

At the outset, we thank you for giving us an opportunity to serve you.

We have received your feedback regarding your purchase experience at our dealership and deeply regret
the inconveniences caused to you.

We went through details of your complaint raised regarding faulty gear cable by Popular Wheelers,
Ashram Road. We had also advised our dealership Sales Manager, Mr. Saurabh Purohit & our Customer Care
Manager Ms.
Hetal Dixit, to get in touch with you and resolve your pending issues. The technical problem had been
sorted out by our Service team & the said vehicle is okay as per our records. Hope you are satisfied
with the measures taken by our dealership team.

We understand your concerns & are aware that you have requested to replace the vehicle. But as per MSIL
policy, we cannot replace the car. However, should you have any further queries or issues, please feel
free
to get in touch with us. Our team would be happy to help you in that regard.

Your feedback will go a long way in helping us improve our processes and we express our sincere
gratitude to you for sharing the same.

We once again regret the inconvenience caused to you and thank you for choosing Maruti Suzuki.

--
Regards,
Somyakanta Nanda
Territory Sales Manager,
Maruti Suzuki India Ltd.,

I booked Baleno on 7th of January 2016 from Nexa central Guwahati (poddar) with MSPIN..493039. But i have nt got the car yet. People who booked after me were delivered their cars.But i'ven't got mine yet.so what is happening.why it is taking so long a time. Why the dealerbunable to give me a proper date of delivery? Please enquire the dealer and take necesary action so that i can get my car soon.

Given my new swift vxi car bearing reg no tn 68-p9450 for just water wash in pillai and sons who is the maruti suzuki dealer at kumbakonam on 26 th may 2016. Due to negligence water logged into pistons and valves of the engine during water wash and engine was started and they drove my vehicle for few meters. After that engine was totally collapsed and they dismantled the engine without intimation to me.In job card it was clearly mentioned that i gave it only for water wash and suspension check. Even after two days no response from either maruti customer care or from dealer. I was tortured mentally and made my entire family very panic and depressive. My no [protected].

Complain against RKS Saboo Maruthi servicing Center at IDA Ramanthapur workshop My vehicle number is TS 08 EB 1945 Maruti Swift Diz. I had given my car to above work shop for general servicing and also Air bag light warning indication and also low mailage But vehicle is handed over to me with out done any work and collected labour as well as so called oil and other charges next day I had intimated/complained the same as per their promises again left my car in servicing Center for above complaints. After intimation I took my car from serving Center but they did not done any thing So I therefore request ur self pls visit above servicing Center and check and verify the trained workers are working in their servicing Center They are cheated the public. So I kindly request u to do enuiry the same. Mohan Chalicheemala

I have booked vitara breeza ldi (Premium silver) on the very first day of booking i. E. 9th march'2016 at kataria automobiles, vapi. My allotment no. Is 0104vap10739. My booking serial number at the dealer was 17 only. We have been committed the delivery by 6 to 8 weeks (I. E. Latest by 3rd may'2016)


Upon repeated enquiry, neither the dealer nor the area/regional sales office, nor the toll free customer service representatives are giving any reason or delivery plan and giving only one reason that “company may not be manufacturing ldi model now. They are producing only premium models now. We do not have any idea of delivery time". They have not even organized test drive even after several enquiries.


My complaint number at maruti suzuki is [protected] dtd. 3rd may'2016 but till date the complaint is unsolved!!


On 16th may'16, after a lot many follow ups in customer care, area office & dealer, regarding delivery date, mail was received asking for support & co-operation mentioning feedback has been taken up with the concerned dealer for immediate action. Also, through a copy of communication, they advised their sales manager at regional office in ahmedabad (Phone:[protected]/[protected] to look into the matter and extend necessary assistance at the earliest. (1st phone no. Un-operational & 2nd one not being lifted!!)


Till date there is no feedback for the above mail neither from maruti nor the regional office/dealer.


As per my recent in-depth discussion with the dealer and sales area officer, they finally confessed that due to some system error, my booking of 9th march'16 was cancelled and was rebooked on 12th april'16 without any information to me.

New delivery period would be applicable and the same would be june'16 end (Verbally confirmed). Upon my repeated request also, dealer is not confirming me the same in writing about the delivery date nor he is providing the receipt which mentions exact new delivery period.

Due to their system error why should the customer suffer.


Upon telling the dealer that i may cancel my order and buy some another due to urgent need in case of further delay, the dealer immediately & eagerly asked"when shall i come to cancel the order?"!!


This is really ridiculus and injustifying that though i had booked on the very first day having max. 8 weeks waiting period, neither delivery happened till date (Even after 12 weeks) nor there is written confirmation from anyone from maruti.


Contact of persons involved & communication email ids:

Mr. Niren mistry (Sales officer, kataria, vapi) - +91 [protected]

Mr. Jignesh (Sales manager, kataria, vapi) - +91 [protected]

Mr. Pralhad (Dealership head, kataria, vapi)

Mr. Dhaval (Area sales officer, surat, gujarat) - +91 [protected]

[protected]@maruti.Co.In

[protected]@maruti.Co.In


Need justice.

Hello sir

My self dr rakesh i hav swift car rj 07/cb5015which was given to pratap service centre varanasi up for servicing and painting on 27/4/16. And they asked me, u can get back ur car with in 10 day. I was agree but they people still did not repair even after 1 month has been passed. I m highly frustrated now by giving that such type of servicing by your side and i hav decided that next tim i will never buy a car of maruti suzuki but now i would like to request u to that plz don't giv the licence to that such type of service centre they highly irresponsible do somthing.

Thanku sir

Hp06b4747 ciaz zdi+ shvs purchased from goyal motors shimla on[protected]. Got serviced @ stan autos chandigarh on[protected] after a run of 5000 kms and was felt with an unusual sound from left front wheel since then.
Then the vehicle was taken to stan autos ludhiana hambra road workshop for diagnosis of the problem and they checked and replaced the left side front bearing with new one under warranty.
But my question and insecurity is that why this problem arrived in the new car so early?
Where should i feel secure after purchasing the new car that to be top model from the company?
What if this type of problem arrives again the what should i do?
Whom should i blame?

This is to bring in your kind notice that i aasim ali s/o firasat ali booked a maruti suzuki dezire lxi model in white colour with dd motor's situated at d-194, okhla industrial area, phase -1, new delhi on 13/03/2016.
My allotment no is 3902152. Tentative waiting period was mentioned 6-8 weeks at the time of booking.
Further would like to add in the same that till date i haven't got the delivery of my vehicle resulting in rs 1000 per day loss to me.
I would like to understand that if a dealer is running short of supply of vehicle and is not capable of giving delivery then why that particular dealer do the booking at that time.
Now today dealer is saying that it will take another 2-3 weeks in delivery.
I would like to add in this that despite monetary loss of per day iam also mentally harassed due to this wrong commitments made by the dealer.
Would like to request you to look into this matter seriously.

I have made a booking in mid jan and was told the vehicle will be dispatched by end of the april month and mid may i will get delivery.

But the dealer (Popular cars, chennai) is keep postponing the dates and the vehicle is still not delivered. There is no proper response from the dealer and i know a person who booked after me and his vehicle is delivered.

There is so kind of mishap going around the priortizing of delivery. I request some intervene in this in order avoid any wrong doings. Please respond asap

My car maruti swift vdi met with an accident on 26 april. On 27 april car inspected and received by kuldeep motors pvt ltd, kanpur road, etawah - 206001, pakka bagh.
Email: [protected]@gmail.com
Contact no: + (91)-[protected], [protected], [protected]

on 1 may i visited as survey inspection scheduled, after inspection they told me that it will take 2 months to get your car repaired means max by 30 jun 2016 we can deliver.

just would like to raise a question on maruti service, is this the slandered of your service - 2 months for repair and car which accidented only front side..

as per estimate some of the major item to be changed/repaired.

1. Frunt bumper change 2. Bonut and bonut latch change 3. Head light change 4. Rediator change 5. Condenser change 6. Fog lamp change