Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam,
I am purchase one maruti alto 800 vxi car no WB04G7421 for commercial purpose suddenly yesterday facing one problem car not running properly then i contact to maruti authorized service center now received one from service station they are suggest me that car have some problem and they will delivered the same with in 2 days but my question is that i m run this car with uber and this month uber give me some offer if your service station will take 3 days for solving the problem then who bear my loss ??? can i go to the consumer forum for the same ? please suggest i m loss around Rs. 20.000 ????

My car zen estilo bearing registration number tn 09 ay 5663 is being maintained only by maruthi service masters ever since its purchase either through the free services or through amcs which may please be verified by you from the records. I am having amcs continuously with you so as to have the car in mint condition always. There had been no problem in servicing except from november 2016.

Particularly after the flood, your service department is continuously refusing to take the above car for regular servicing citing that there is a heavy load on them with the flood affected cars and even if they take it there would be an inordinate delay in delivery. While, i appreciate msm 's commitment in attending the flood affected vehicles and the load pressure of your service department, but, please note that the same is to be carried out after equipping adequately to meet the additional load in parellel, since the contract is already in force with amc's, as otherwise, the performance of the contact would be in question and it is also against the ethical business practices adopted by a reputed company like msm.

Now, please inform how would you compensate the amc for this lapsed 5 months period (November 2015 to march 2016) that you refused to service due to your other new commitments.

I thought of bringing this to your knowledge before exploring the other avenues for remedy.

Awaiting your rejoinder.

I did not get a satisfactory reply..
And i replied as under:
Do you mean that you would wash my car twice in next 25 days? What is the significance on your claim that the extended amc ‎for 2 months? Had you told that it may not be possible for the extension while renewing the amc, i would not have renewed it and such an awkward situation could have been averted. Now, please note that your customers are the beggars and would demand their right with the law of this soil.
Thanks
Rs narayanaan.
I want to take it to your md and chairman and as well mul

The worst service received from SKY Automobiles, Cuttack.
I have exchanged my old maruti car and against which i have shown interest for new car with 40% of car finance. The dealer has kept my old car value for more than 1 year and the ownership has not been transferred as on date.

when I enquired for new car and seek assitance on loan part they have suggest for HDFC bank loan for meeting the criteria of loan sanction. They have provided contact no. on their own without asking my suitable no. for communication. Bank personnel asked for details local reference check against which i have provided my father's no. and the home address. Now my father is receiving loan related messsages from bank instead of me. The bank official enquired at my home address sucessfully. Post the verification my father who is at a age of 80 is receiving calls and messages from the bank on enquiring some or the other information by giving more than 10 calls per day. Is it a mercy on customer for assigning loan. SKY automobiles official are also least bother about the issue. They said this enquiry will be there from bank. If it is there then why not on my number coz you have updated wrong no. my father will suffer. I am urging to cancel all dealing with HDFC bank and return my true value amount so that i can able to purchase my vehicle from other company rather from maruti.

Dear sir/madam greetings! I had given my swift dezire zxi ka-03 mw 6623 for 3rd servicing at pratham motors at anekal, bangalore showroom on 11 may 2016. Alongwith routine servicing some problem of whipper not working properly was informed and also the front bumper change, bonnet repainting and rear bumper touch up. The agency promised me to hand over the car on 14 may 2016 as they have to send the vehicle to city branch.

I got a call from the city branch stating about the jobs that had been approved by the insurance company on 12 may 2016 to which i agreed. From 12 may 2016 till 17 may 2016 i did not receive any updates from both the dealers.

On 17 may 2016 morning when i called the agency they gave a number of city branch and asked me to call them for updates. I called up city branch and one mr kumar told me the car is ready but he does not have driver and he again told me to contact the local dealer and ask them to send the driver. The local dealer was again contacted by me he also named mr kumar said he will come back to me. After few mts mr kumar of local dealer took mr kumar of the city dealer and me on a conference call and they were arguing as to who will provide the driver and ultimately i did not get the car on 17 may 2016.

On 18 may 2016 again no updates from both the dealers upto 11 am. I had to personally go to the local dealer and inquired about my car. Then he gives a call to the city dealer and made me wait upto 1:30 pm to get my car.

On receiving the car to my surprise the job was incomplete and they had not worked on the rear bumper of the car and local dealer tells me that it the job of city dealer and its not our mistake and we are responsible for only servicing.

When i took the car and the same day it was raining and when i put the whipper on to my sorrow they had not worked on the whipper also. So again i had call them on 19 may 2016 for the repairing the whipper.

Alongwith the insurance they had charged me rs. 1741/- stating that some polishing was done which is not understood as it was hand written on the insurance claim. Also i did not see any visible polishing being made.

I have been having maruti cars from 1996 various models at various places through out india as i was a defence officer. This is the first experience and very sad / bad experience and humiliation for me to keep running behind the dealers wasting my valuable time and had to use cabs for 8 days spending my money. And at the end of the day the job was incomplete even though the car was with them for 8 days for such minor repairs.

Regards,

Raja

Sir,
Most respectfully, i would like to inform you that i have a maruti suziki swift dzire vdi model car. But unfortunately my vehicle was accident on[protected]. Top, diver site body, three door, front & back glass, bonnet and front bumper was damage in the accident. After one day of accident i handover the car to “grendland maruti works” maruti authorised service station at north lakhimpur, assam – 787001 for repairing and they give me assurance to repairing my vehicle within 2-3 months. To speed up my car repairing process service station want advance and i give 35000.00 rupees on 23/01/2016 (Received no. 643).
But sir i am very sorry to inform you that till date my vehicle is not delivered to me. Only minimum works like door, side body are repairing (Only 25% repairing done). But service station delivers other major accident vehicle which are given lately then me.
So, sir i request you to take necessary action against the service station to repairing my vehicle as soon as possible.

With regards
Hemanta bhuyan
Son of – mrs. Bina tamuli
Vill - chinatolia, dist - lakhimpur, assam - 787001
Email - [protected]@yahoo.Co.In
Mobile no. - [protected]

Vehicle details
Company name: maruti suziki
Vehicle name & model : swift dzire, vdi
Registration no- as07f – 0042
Owner name – mrs. Bina tamuli
Purchase dealer name & location - poddar car world, gorchuk, guwahati, assam.
Year of mfg- 09/2012
Date of purchase- 04/10/2012
Chassis no. – ma3fjeb1s00208808
Engine no.- d13a19599517
Service station name and address
Name - grendland maruti works (Maruti authorised service station)
Address- nh. 52, town bantow, p. O - khelmati, dist - lakhimpur, state - assam, pin - 787001

I own a new maruti swift dzire car purchased from bimal auto whitefield in the month of feb-2013.

Please note that clutch plates were change for 12, 500 km. On 19-may-2016 when we were going to ooty in the ghat section suddenly the car stopped and the gear was not working. With difficulty we hired a private recovery van for which i had to pay rs. 3, 500.00 since there was no network in that area to contact maruti customer care for help and took the vehicle for maruti service station in ooty. There the mechanic informed that the clutch plates are gone and same was replaced by paying rs. 7000.00.

Total distance used is 18000 km. I don't no how come the clutch plates gone so soon (5000 km). I think the product was defective. I use my vehicle only on week ends. I travel long distance very rarely.

I had lot of faith in maruti suzuki. But after this incident i am really
Confused about your products.

I request you to refund the amount.

I purchased a new wagon r cng model car from m/s t. R. Sawhney motors pvt ltd, saraswati vihar, pitampura, delhi on 19.03.2016. On the same day when we took the delivery of the car, we told the sales person and others that the car is not functioning well. The sales person and technician of the company assured us that "abhi gadi nai nai hai. Do din chala kar dekho. Bilkul theek ho jaye gee. Koi dikat aye to batana". But there was no improvement in the problem. On contracting again the dealer advised us to go to service centre of t. R. Sawhney motors pvt ltd situated at badli, delhi. The service centre repaired the car and gave us the assurance that they have resolved the problem. But there was no change. Again we contracted the dealer and asked to replace the car with new one. But this time v. P of the company/service centre mr. Verma and works manager mr. Anil dagar
Requested us not to lodge the complaint and insisted upon to visit the service centre again. We again left the car in the service centre for 2 days.
This time also problem could not be resolved and the technical/manufacturing defect in gear box, clutch system, conductor side window glass remained as it was with low millage i. E 10 km per kg of cng (Approx).
In above case you can conclude well that the defected car was delivered to us. Sir, we are the permanent premium customer of your company for last 30 years. At this stage we are shocked with this deal.
Kindly replace my car immediately otherwise i have to take the shelter of legal, social, administrative and public support to safeguard my interest.
With the hope of the justice,


Yours sincerely,
Vikas jain
[protected]

I booked a wagonr vxi booking no: sob16002208 on 14/05/2016 from dewars garage topsia. We were told that a less than 1 month old car is available for delivery in 7 days and we readily paid 95% of the amount (4.7 lac). Since then we have been requesting the dealer for vin but they are unable to provide on the context that maruti is delaying a discount approval of rs 5, 000. We have emailed to maruti customer support and smsed the kolkata crm contact but seems maruti is not listening to us.

Sir, my name sanoj gopi, i booked breezavdi (O) model at popular maruthi ernakulam on aparil 1st 2016. They informd me that the waiting period will be 4-6 weeks. So i planned everything for may last week. And at that time dealer told me that mine was the second booking of breeza. But when i called them last day, they repalied me that it will take more than 10 weeks. The one who booked same as me with another agent already issued their vechile. I choosed maruthi because of your good dealings, service and as a trusted brand. I am still expecting such a trusted service from maruthi. Thank you.

Dear sir
It is to be inform you that i have purchased new maruti dzire car model 2011 on dater 30.12.2015. Sir regretfully it is to inform you that from few day of purchasing of car we observed some abnormality in car like dicky cover colour is change and back side bumfer (Guard) is damaged and its seems to be repainted and car key damaged. I have complained several time to customer care manager mr sharma my car pvt ltd indore but always he refused and he told me before purchasing it is your duty to see all aspect of car, sir being a customer i have requested the same matter to my car pvt ltd indore other officials but no one has understand my problem.

Lastly i am writing the complain to maruti customer care please understand my problem and resolve it because maruti is company that take care of every complain of customer.

I hope your promote action and cooperation please.

Details of car
Maruti dizer
Chassis no - 427774
Engine no - 7023122
Key no - 5875
Date of delivery[protected]

My address -
Shambhunath prasad yadav
B-289 silicon city, rau, indore
Contact no - [protected]

I did the servicing of the swift desire vxi mh42 k 5067, chassis no 432946 at simran motors at new panvel (New mumbai) on 03/05/16, (Paid service group ii). Job card no :jc16074563.
Servicing of the care is totally unsatisfied car was delivered to me without washing - just cleaned by the clothe, no greasing was applied to the hinges, no vacuum cleaning is done inside of the car.
This is the prime facia that i was observed i doubt what really the other services did by this centre.
This is the cheating in the service and with the customer.

Need to look in to the matter to avoid the cheating.
Thanking you
Anil jagtap

My car engine was fail at 21009 km at fatepur. At 12th may i was given at ktl service station still no response from them after ten days.
We need new engine with guarantee from that days.
Why we will take defective engine.
We need as soon as possible else we will go to consumer court.
Every day i am expending more than two thousand for my traveling in mumbai because of that. Who will pay this amount.
Please look positively and maintain brand image.
Regards
Niraj singh
Mh05ch 129

In my swift dzire vdi car reverse gear not working properly. I bought this car April 2014 from kota Maruti show room. After two month of car purchase this problem occurred and I complaint many times and they repair many times but problem is till present.due to this problem my father is not driving a car because many times they face problems in traffic.sir please consider my problem and for arrange to meet out this problem. My car no is RJ 20.CD.0988.purchase by Bhatia cars kota.

This is to inform you that in each and every showroom when we go for booking of maruti baleno, they told us the availability of the car will be in approximately 6 months. As well as fro the review of buyers on their site we can see that there is no certainty of this time too.
Its okay if the 6 month is fixed, but where would the customer be able to track the availability of this car. Atleast the company should give a no. Of the car to buyer so that he would be able to track the status of the car he or she have booked and relieved. But now nobody knows that whether the given time frame to wait is actual or there is some bribing going on. There is no transparecy in the delivery of cars, as some people got their car earlier and some are waiting wor uncertain period of time.
Please do something that a customer can get actual idea that when he will be able to get his car key in his hands as there are many arrangements to be made prior.

Am send my car for 3rd service on 4th may 2016 at swani motor workshop there employee call me to change some parts of car after service they send back my car after next day am check my car from outside they said my cars parts is older not new the swani motor workshop cant change my car parts but send mr rs 2450 bill i pay them they cheat me if i dont get proper justification for this i will escalate to higher levels

Sir,

I have swift vdi car bearing no: gj 1 kq 1874 in ahmedabad. And in september 2015 we put our car in katariya automobile workshop of dariyapur branch in ahmedabad for front mirror (Wind shield) replacement. They did the work and deliver our car but we are not sattisfied with the quality of glass they have given to us, because in the night reflection of light of other vehicle is spreading in full glass, and it very difficult to take decision that which vehicle is coming in our side. We complaint so many time in body work shop for the lower quality of glass they has given to us but we have not received proper answer and satisfaction.

I have sent email to your dealer T R Sahni pvt. Ltd. which is reproduce below. No reply to this email as been received so far. I am advised that delivery of car has been delayed due to failure of maruti to issue form no.22.
Please inquire into the matter and advised who is responsible for suffering and harassment met with me. Such type of harassment is a serious violations of consumer protection act under which maruti as well as its dealer for compensation of suffering.

(Dear sir references invited to my email dated 18.05.16 reply to which is still awaited. I can not understand as to how customer are dealt with by your company.
Please note that due to your failure to deliver a car with all formalities as per law is putting me to heavy losses. Financial transactions can not be dealt with So carelessly. If no reply is received by 4pm today I will go for dharna in maruti office and my father will go for dharna in front of your office with intimation to police on friday 4pm, dated 20.05.16. My father is 86 years old and if anything happened to him, then your company will be responsible.)

Thanking you,
Kulvinder Singh
[protected]

My car swift dezre vdi hr-01-ag-1000 was met with an accident on 01.02.2016 and was handed over to modern automobiles, ambala city on next day, but they started harassing me during the first day, they started the repairing after one and half month, and take more than three months after that to repair, in the meantime i visit the agency more than 29 times but their work is not satisfactory, i requested them everytime to complete their work and handed over the car to me as soon as possible, on april 2016 they promised me to handover my car in 10 days, after 10 days they requested to extend the time for 5 days, after 5 days they requested again for 5 to 7 days as they said their is problem in injuctors as when they tried road test the car got missing and told me to pay for that parts, i refused to pay as i got bumper to bumper insurance from agency, after one week they got ready to repair them and after repairing the same after 3 days they their is some sound from engine and they have to check it and for that they said if their is problem in engine them i should pay for that, after 5 days when i call the agency they said the engine got seized, and they couldn't repair that without the consent of insurance company now they got approval from insurance company after 15 days.., so kindly take strict action against them. And kindly told them to deliver my car as soon as possible with full and final condition.

Sir,

My car was sent for 2nd free servicing to borivali east service center on 09.03.2016 and there was some damage repairing to be done (Under insurance). The work was completed on 24.03.2016 and i have picked up my car on 25.03.2016. At that time we have noticed one wheel cap was missing, on inquiry the person handing over the car promised to deliver the cap within two days at my residence. I have called several times to inquire and mr nayan had quoted me various reasons and every time promised me to deliver it within two days.

Till today i have not received it.

Secondly, i have paid total rs.5727/- (Scan copy enclosed)

I have been given two invoices one for rs.727/- as service charges and the other one for repairing for rs.19949.82 (Insurance claim was submitted), against these invoices i have paid rs.5727/-. (Scan copies of both invoices enclosed)
It seems i have been charged 5000/- towards repairing (25% of the invoice), but i have not received the copy of insurance settlement. If the insurance is not settled for 100%, reasons for that are unknown. The customer care executive for insurance claims had quoted for the amount to be paid by me for repairing, reasons known to him.
As you can see it has b almost two months since the service,
I have called several times and sent several emails to inquire about the issue but i have not received any reply.
Please look into to the matter as soon as possible or i will have to take further action

Dear sir i am lakshmi wife of mr gopala krishna we booked dzire at sangria red car on january 2016 your dealer jayabheri automotives pvt ltd sales team promised me to give delivery on 14th february 2016 my sales coordinator miss moulika they are not delivered that day after huge follow up they simply said maruthi stopped to manufacture the dzire cars and they are concentrate on other new vehicles i spoke to mr rohan maruthi south sales manager also regarding the delay of the delivery of my vehicle after many many calls and huge followup at last in april 2016 mr rohan is requested me to compromise the color to magma grey and to commit the delivery in the may 2016 i was paid full payment yesterday it seif today 11 30am auspicious time i request to give delivery sentimentally and i went to showroom with my full family members with my elder inlaws they are neglected my sentiment and not delivered me in time and they are left my car in heavy rain in front of the showroom this is my second complaint against my delivery of my car