Maruti Suzuki India Complaints & Reviews

Complaint against amar car on baroda.
I have booked maruti baleno zeta on 8 march 2016. On 23 may 2016 amar car has issued a quotation for rs. 731578/- this includes insurance rs 22177.00 & dealer is insisting insurance compulsory where as we want to do insurance from uiico. For rs 13500/-. Dealer told that insurance has to be done through dealer only without which they will not deliver the car.
Amar car dealer code 2203
Baroda
From
Hitesh thantharate
Mob [protected]

Leakage inside car from front dash board not rectified since 2014.The car was given to Automotive manufacturers pvt ltd. for leakage rectification but when it rained in 2015 again same leakage was observed and again car was given to same service centre for leakage rectification but still leakage is observed when it rained in 2016. They are unable to rectify my leakage.

I have booked a swift vxi (O) on 12th may, the showroom executive promise to give a car on 27th may, i ask on 26th may, he told the car not reached sir, you wait again 15 days.
Before he told 'swift optional on the way to show room it will be reach 25th may. You surly take 27th. But all my happiness gone.
Mean while after my booking date same model two cars they delivered.

Now i buy another compant car against maruthi.

Worst service, worst dealers!!

My vehicle model 2014 sep wagan R vdi A/C is not working since purchase I have send the vehicle for repair many times but A/C is not working properly so please do the favour this is my 4th vehicle of maruthi . I am not satisfield with your service I have send vehicle 5 times to your ccompany coimbatore branch but no proper service. What shall I do My vehicle no is TN43 F 0388 Please do favour

Sir,
I Ashok Kumar (maruti customer) am owner of a Wagon R car No. RJ-18-CB-4006.
Meeting after an unfortunate accident I am asked to pay a sum of Rs.10774 against my zero depreciation insurance police claim by Prem Morors VKI Jaipur .
Will you please help me to resolve the problem before i take any legal action.

Yours faithfully
Sub Inspector Ashok Kumar
Police Station Sindhi Camp
Jaipur.
Cont. [protected]

Dear sir.
Past month befor on date.18/1/16 i bought a car from ur company, maruti ciaz zdi... From ur branch (Relible industries, deoghar (Jh.) 814112.
Aftr tooking my car at home, many time i asked from beanch agent manager. Mr. Anil panday godda. (Jh.) about body coloured and and dull wind shield about defect.
They always moving with lie.. That its not possable all things snd coloured was orignal. But when i asked from custmer care.. They told me that befor supplying me car.. It got an mini accident.. Therefor they recoled the body and reinstall the new windshild.
There is many problem in my car.. Milage problem also happaning much.
Now sir.. I paid the amount for new and well condition car.. But company gave me an accidental car.
Dear sir.. I heartly requesting u to ples solve my problem. Becose the aftr complaning company took my car to there branch and they are repainting again again the car.
Sir.. I paid the full amount for new car.. Therefor i need a new car.
I requesting you tohelp me to dolve my problrm.
My car no is - jh15 m 3936

Dear Sir,

It seems so that maruti is cordoning their dealer, even though your email the said dealer so far not
bothered to reply and compensate the agony i have gone through must be acknowledged properly and not
they have done so far.

The car performance is also below the standard as it is being announced 18 average in city on 20 at
highway . But it also pains to note that average is just 10 average in city on highway at 12. We have
ply km so far 3000 kms to the different places. Why so much vast difference of average and do we have
being cheated for the same also . It is like that fuel is costing day by day increasing and this to
maintained with so poor average is also not expected as wrong choice of car has being selected.

Kindly look in to the matter as still my complaint stands not resolved.

Hope to hear from u soon.

Thanks and Regards,

P.G.BHATT
[protected]


On Tue, 24 May 2016 13:05:14 +0530 wrote



Dear Sir,

At the outset, we thank you for giving us an opportunity to serve you.

We have received your feedback regarding your purchase experience at our dealership and deeply regret
the inconveniences caused to you.

We went through details of your complaint raised regarding faulty gear cable by Popular Wheelers,
Ashram Road. We had also advised our dealership Sales Manager, Mr. Saurabh Purohit & our Customer Care
Manager Ms.
Hetal Dixit, to get in touch with you and resolve your pending issues. The technical problem had been
sorted out by our Service team & the said vehicle is okay as per our records. Hope you are satisfied
with the measures taken by our dealership team.

We understand your concerns & are aware that you have requested to replace the vehicle. But as per MSIL
policy, we cannot replace the car. However, should you have any further queries or issues, please feel
free
to get in touch with us. Our team would be happy to help you in that regard.

Your feedback will go a long way in helping us improve our processes and we express our sincere
gratitude to you for sharing the same.

We once again regret the inconvenience caused to you and thank you for choosing Maruti Suzuki.

--
Regards,
Somyakanta Nanda
Territory Sales Manager,
Maruti Suzuki India Ltd.,

I booked Baleno on 7th of January 2016 from Nexa central Guwahati (poddar) with MSPIN..493039. But i have nt got the car yet. People who booked after me were delivered their cars.But i'ven't got mine yet.so what is happening.why it is taking so long a time. Why the dealerbunable to give me a proper date of delivery? Please enquire the dealer and take necesary action so that i can get my car soon.

Given my new swift vxi car bearing reg no tn 68-p9450 for just water wash in pillai and sons who is the maruti suzuki dealer at kumbakonam on 26 th may 2016. Due to negligence water logged into pistons and valves of the engine during water wash and engine was started and they drove my vehicle for few meters. After that engine was totally collapsed and they dismantled the engine without intimation to me.In job card it was clearly mentioned that i gave it only for water wash and suspension check. Even after two days no response from either maruti customer care or from dealer. I was tortured mentally and made my entire family very panic and depressive. My no [protected].

Complain against RKS Saboo Maruthi servicing Center at IDA Ramanthapur workshop My vehicle number is TS 08 EB 1945 Maruti Swift Diz. I had given my car to above work shop for general servicing and also Air bag light warning indication and also low mailage But vehicle is handed over to me with out done any work and collected labour as well as so called oil and other charges next day I had intimated/complained the same as per their promises again left my car in servicing Center for above complaints. After intimation I took my car from serving Center but they did not done any thing So I therefore request ur self pls visit above servicing Center and check and verify the trained workers are working in their servicing Center They are cheated the public. So I kindly request u to do enuiry the same. Mohan Chalicheemala

I have booked vitara breeza ldi (Premium silver) on the very first day of booking i. E. 9th march'2016 at kataria automobiles, vapi. My allotment no. Is 0104vap10739. My booking serial number at the dealer was 17 only. We have been committed the delivery by 6 to 8 weeks (I. E. Latest by 3rd may'2016)


Upon repeated enquiry, neither the dealer nor the area/regional sales office, nor the toll free customer service representatives are giving any reason or delivery plan and giving only one reason that “company may not be manufacturing ldi model now. They are producing only premium models now. We do not have any idea of delivery time". They have not even organized test drive even after several enquiries.


My complaint number at maruti suzuki is [protected] dtd. 3rd may'2016 but till date the complaint is unsolved!!


On 16th may'16, after a lot many follow ups in customer care, area office & dealer, regarding delivery date, mail was received asking for support & co-operation mentioning feedback has been taken up with the concerned dealer for immediate action. Also, through a copy of communication, they advised their sales manager at regional office in ahmedabad (Phone:[protected]/[protected] to look into the matter and extend necessary assistance at the earliest. (1st phone no. Un-operational & 2nd one not being lifted!!)


Till date there is no feedback for the above mail neither from maruti nor the regional office/dealer.


As per my recent in-depth discussion with the dealer and sales area officer, they finally confessed that due to some system error, my booking of 9th march'16 was cancelled and was rebooked on 12th april'16 without any information to me.

New delivery period would be applicable and the same would be june'16 end (Verbally confirmed). Upon my repeated request also, dealer is not confirming me the same in writing about the delivery date nor he is providing the receipt which mentions exact new delivery period.

Due to their system error why should the customer suffer.


Upon telling the dealer that i may cancel my order and buy some another due to urgent need in case of further delay, the dealer immediately & eagerly asked"when shall i come to cancel the order?"!!


This is really ridiculus and injustifying that though i had booked on the very first day having max. 8 weeks waiting period, neither delivery happened till date (Even after 12 weeks) nor there is written confirmation from anyone from maruti.


Contact of persons involved & communication email ids:

Mr. Niren mistry (Sales officer, kataria, vapi) - +91 [protected]

Mr. Jignesh (Sales manager, kataria, vapi) - +91 [protected]

Mr. Pralhad (Dealership head, kataria, vapi)

Mr. Dhaval (Area sales officer, surat, gujarat) - +91 [protected]

[protected]@maruti.Co.In

[protected]@maruti.Co.In


Need justice.

Hello sir

My self dr rakesh i hav swift car rj 07/cb5015which was given to pratap service centre varanasi up for servicing and painting on 27/4/16. And they asked me, u can get back ur car with in 10 day. I was agree but they people still did not repair even after 1 month has been passed. I m highly frustrated now by giving that such type of servicing by your side and i hav decided that next tim i will never buy a car of maruti suzuki but now i would like to request u to that plz don't giv the licence to that such type of service centre they highly irresponsible do somthing.

Thanku sir

Hp06b4747 ciaz zdi+ shvs purchased from goyal motors shimla on[protected]. Got serviced @ stan autos chandigarh on[protected] after a run of 5000 kms and was felt with an unusual sound from left front wheel since then.
Then the vehicle was taken to stan autos ludhiana hambra road workshop for diagnosis of the problem and they checked and replaced the left side front bearing with new one under warranty.
But my question and insecurity is that why this problem arrived in the new car so early?
Where should i feel secure after purchasing the new car that to be top model from the company?
What if this type of problem arrives again the what should i do?
Whom should i blame?

This is to bring in your kind notice that i aasim ali s/o firasat ali booked a maruti suzuki dezire lxi model in white colour with dd motor's situated at d-194, okhla industrial area, phase -1, new delhi on 13/03/2016.
My allotment no is 3902152. Tentative waiting period was mentioned 6-8 weeks at the time of booking.
Further would like to add in the same that till date i haven't got the delivery of my vehicle resulting in rs 1000 per day loss to me.
I would like to understand that if a dealer is running short of supply of vehicle and is not capable of giving delivery then why that particular dealer do the booking at that time.
Now today dealer is saying that it will take another 2-3 weeks in delivery.
I would like to add in this that despite monetary loss of per day iam also mentally harassed due to this wrong commitments made by the dealer.
Would like to request you to look into this matter seriously.

I have made a booking in mid jan and was told the vehicle will be dispatched by end of the april month and mid may i will get delivery.

But the dealer (Popular cars, chennai) is keep postponing the dates and the vehicle is still not delivered. There is no proper response from the dealer and i know a person who booked after me and his vehicle is delivered.

There is so kind of mishap going around the priortizing of delivery. I request some intervene in this in order avoid any wrong doings. Please respond asap

My car maruti swift vdi met with an accident on 26 april. On 27 april car inspected and received by kuldeep motors pvt ltd, kanpur road, etawah - 206001, pakka bagh.
Email: [protected]@gmail.com
Contact no: + (91)-[protected], [protected], [protected]

on 1 may i visited as survey inspection scheduled, after inspection they told me that it will take 2 months to get your car repaired means max by 30 jun 2016 we can deliver.

just would like to raise a question on maruti service, is this the slandered of your service - 2 months for repair and car which accidented only front side..

as per estimate some of the major item to be changed/repaired.

1. Frunt bumper change 2. Bonut and bonut latch change 3. Head light change 4. Rediator change 5. Condenser change 6. Fog lamp change

I have alto 800 2014 model . DL3CCF0991. When I turn on my car AC the breaks get hardens . one day I was about t hit the car because of break failure. The horn and the headlights of the car lowres down. When ac is turnes on the at idle position or in traffic the car vibrates and switches off.I had my car to maruti authorized service centre naraina. They inspected the breaks told me that break were alright.They tuned the engine . But the problem still exists . The problem started at 10, 000 km on odo and today It is 30, 000km.
CHAITANYA SINGHAL
[protected]

I gave my car sx4 for oil service about 10 days ago in pl. A motors, tiruchirapalli.
Very first day of my drive after servicing, a sensor light in the rpm meter was continuously "on" position. Later it was found oxygen sensor was not functioning. On my return journey, i heard huge gringing noise from engine section. After two days of inspection, it was told noise is either from a/c compressor or exhaust system. Finally it was found to be a bearing noise and said a/c compressor has to bereplaced alongwith condenser etc. So they changed everything and my billing was rs 30000 for a/c compressor alone. Immediately on my second journey, a/c didnot function after 15 minutes of drive. The temp guage was above 50% mark and i was asked to check coolant oil. There was no coolant oil (Remember it was serviced only 10 days ago)
And there was a splash of coolant oil on engine parts. I poured some water in radiator and coolant tank on their advice and was asked to drive home slowly at 60km speed. May be i would have driven about 20 kms beyond which i found something hard. So i stopped vehicle and called for towing. Now they say radiator has to be replaced and if the heating still continues, only the engine head has to be changed. Look i am driving the car for the last 8 years and all these problems started only after this oil service which could either be a bad service or purposefully done.

Dear Sir/Madam,
I am purchase one maruti alto 800 vxi car no WB04G7421 for commercial purpose suddenly yesterday facing one problem car not running properly then i contact to maruti authorized service center now received one from service station they are suggest me that car have some problem and they will delivered the same with in 2 days but my question is that i m run this car with uber and this month uber give me some offer if your service station will take 3 days for solving the problem then who bear my loss ??? can i go to the consumer forum for the same ? please suggest i m loss around Rs. 20.000 ????

My car zen estilo bearing registration number tn 09 ay 5663 is being maintained only by maruthi service masters ever since its purchase either through the free services or through amcs which may please be verified by you from the records. I am having amcs continuously with you so as to have the car in mint condition always. There had been no problem in servicing except from november 2016.

Particularly after the flood, your service department is continuously refusing to take the above car for regular servicing citing that there is a heavy load on them with the flood affected cars and even if they take it there would be an inordinate delay in delivery. While, i appreciate msm 's commitment in attending the flood affected vehicles and the load pressure of your service department, but, please note that the same is to be carried out after equipping adequately to meet the additional load in parellel, since the contract is already in force with amc's, as otherwise, the performance of the contact would be in question and it is also against the ethical business practices adopted by a reputed company like msm.

Now, please inform how would you compensate the amc for this lapsed 5 months period (November 2015 to march 2016) that you refused to service due to your other new commitments.

I thought of bringing this to your knowledge before exploring the other avenues for remedy.

Awaiting your rejoinder.

I did not get a satisfactory reply..
And i replied as under:
Do you mean that you would wash my car twice in next 25 days? What is the significance on your claim that the extended amc ‎for 2 months? Had you told that it may not be possible for the extension while renewing the amc, i would not have renewed it and such an awkward situation could have been averted. Now, please note that your customers are the beggars and would demand their right with the law of this soil.
Thanks
Rs narayanaan.
I want to take it to your md and chairman and as well mul