Maruti Suzuki India Complaints & Reviews

I have purchased my car(Maruti Swift VDI) on 5th Feb I was told that car is of 750000 and I will be getting 10000 as discount thus I was supposed to pay 740000 for this I have paid 10000 as the advance on 5th Feb.
I have paid 400000 as draft and 330000 in cash total 730000 and 10000 as advance making it full payment of 740000 but i haven't received my car papers till date.
I have been pursuing them since then and it's now more than 2 months in addition to it they have also asked for my old vehicle papers that was of ALTO for which they said i will be getting 25000 as RC Discount needless to say they have not given me any such discount my bank is continuously asking for papers and I am helpless as they are now stating that there is some 5000 pending amount because of which they are not releasing my papers I pursued them for 2 days I confronted them by asking that how you have released car if any amount was pending secondly they have made 2 SEVICES also and then they said your amount is adjusted and then keep ranting over that your paper will be given in a day or two another setback for me is that because of all such mess and fraudulent behaviour of employees My vehicle no that i have purchased online at my own cost got invalid
PLEASE LOOK INTO THE MATTER ASAP SO THAT SUCH FRAUD CAN BE CHECKED ON TIME.
These are the people with whom I have dealt with Saurabh Sinha and Sandeep Sales Head and Komal Varishta

I sent a mail to office but no response so. i go through the same words .

Respected Sir / Madam

The sun of 13th may is nearly to set, day is over. but i didn't get any kind of support or response from india's biggest automobile company about my complaint. So once again i will try to express my words with mail that is available on site.


Maruti Suzuki is a best and trustworthy brand in Indian Market. Its reputation is so good that no one can speak against the word ‘Maruti’. In the first month of April our Family decided to buy a new car. My Husband likes to go with Hyundai i10. But me and my daughter go with the barnd maruti and our choice goes to the Celario. We visited your official websites, read every aspects of Celario. Its impressive. Further we decided to go with Celario with color silky silver. On the day of 8th April we visited the Atul Motors pvt. Ltd. At Jamnagar on the road of Jamnagar – Rajkot Highway. They suggested that we have to give some kind of amount to booked. And we give them Rs. 5000 in the condition of that they gave us a delivery on the day of 2nd May. 2nd May is my daughters birthday. On the day of 31st May we call them and reminded they said we will try. So my little cutie is so much exited. But all are in vain. They and your biggest brand fail to give a service in time. We continuously take follow up. Just before 2 days they said me that madam you will defiantly getting your car Celario just in 2 days from my show room its on the way. And today they said pls madam you have to wait next 15 days. What a nonsense I can’t understand the scenario of your market policy. Sir my husband has a govt. service but our family has a business, so we very well know that what a business policy and which kind of service required in todays market. Todays market is NXG market. All are quick and ready to give service to the customer. In my case your company is totally fail to give service.. ohh sorry sir totally fail to give delivery. No one can expect this type of service . My daughter is totally disappointed and said to her papa pls papa we go with i10. All your most prestigious awards you won in 2015 (mention in official website) are vain due to your bad service. sorry but I have to say that someone told me that don’t go with maruti if want to buy it from Jamnagar.

In last till this second I have trust that you will firmly take some decision in favour of your customer.

Eagerly waiting for your answer.

Hope that your company will not fail to give proper answer and decision via this electronic media.

Waiting …. Waiting … waiting.. how much……

my contact NO.is [protected]: jamnagar gujarat




thanks

My name is Mayuresh and I'm from Jammu. I booked Baleno from Nexa jammu in January month and they asked for delivery in April month. Now full April month is gone and also half May month is also completed. And now they are ignoring me and never pick my call. I'm totally disappointed with NEXA service and will never recommend anyone for Nexa. Even I have paid 200000 in advance.

Car was given to service (along with body shop work - insurance claim request) on 30th April. Cars India (Adayar, Chennai) requested for copy of the old insurance and the soft copy was mailed to them (bodyshop.[protected]@carsindia.in) on same day (30th April) at around 7 PM.

On 8th May (after 8 days since I gave the car for service) I had called to request the time of delivery. I received a shocking response stating that the insurance copy was not received to their email. They have not started with the service because of this - lame excuse given by the company. There was no correspondence received from the service personnel for more than 8 days. They tell me that they had called my mobile on Friday (6th May) but I was not available because of my roaming in Delhi.

Then again they asked me to send the soft copy of old and new (renewed) insurance and i did the same. Then after 2 days, they sent the car to my address with incomplete body work and there were no itemized receipts handed over to me. And the bill was 18, 000 INR (not sure if this is inclusive or exclusive of the insurance amount).

2 days after the delivery of vehicle, the car stopped in the middle of the road due to battery failure. Then again the on-road assistance replaced the battery after charging 4500 INR.

So altogether we have paid close to 22500 INR for this incomplete and unprofessional work carried out by Cars India Service Professional. This is a highly condemnable atrocity that was done to me.

I called up the service professional, and the attitude in responding to my queries was really very bad. I called up the Maruti Regional Office, Chennai[protected] but no one responded to my call. Also, I tried calling the Maruti Head Office at Delhi[protected] and this was also not responded.

I need justice for all the atrocities that were made to me by unfair means and unprofessional fraudulent actions. Thanks!

Please have the below details for your reference

Service Personnel Name - Janarthanan
Service Personnel Contact Number - +91 [protected]
Customer - Raj Prabhu
Customer Contact Number - +91 [protected]

I went to rohan motor for my 2nd free service because it was 6th month of my car. My car covered only around 3500 km and everything was working fine. But after service at rohan motor workshop, left window mirror started making noise so i put my car back to service centre after 3 days they gave me back without even looking into the matter and told me that they have sold the problem i asked what problem then no one could reply the problem was as it is i complaint to maruti abt this so i got a call from a senior guy from rohan service centre and he asked me to re submit i did the same now my car is making more new annoying sounds now car staring making sound left mirror making additional irritating sound car body is cracked below back left side light i am very much frustrated from maruti service that i have received.

Maruthi suzuki — delay in delivering the vehicle vitara brezza

Dear sir,
I have booked vitara breeza zdi+ (White) on 28.03.2016 in pagariya auto aurangabad (Aurangabad mh branch) and the waiting time was 5 to 6 weeks says at this booking time and in that time the dse are not mention the date on this bookind order form when is delivered... My waiting time is over and now says 6 months are waiting for this car : (The dealer is juzt dragging, not giving any proper response. Since three weeks i'm enquiring, they are jzt postponing. I'm fed up of listening to the stories of dealer. I kindly request the higher authority to solve the issue and deliver the car quickly...
Please call me immediate with immediate respond...[protected]

Complaint about car service at kalyani motors nayandahalli branch.. Respected sir/madam. Here ravikumar sb, owner of swift dezire car, car no: ka-02 mj-5254, on wednesday we dropped our swift dezire car to service in kalyani motors in nayandahalli branch, yesterday we got a cal from kalyani motors and they said your car is ready come and collect, we had been there and collected car and we saw front two tire of car has damaged and we ask the kalyani motors the car tire has damaged please ready that and give, for that they said we won't then we said then keep our car yourself for that they said okay we will... This is the kalyani motors response to us... We are complaining about kalyani motors in nayandahalli please be consider and take action and help us sir/madam... Thanking you...
Ravikumar sb

Dear sir,
I have booked vitara breeza vdi (White) on 24.03.2016 in rns motors (Gorguntepalya branch) and the waiting time was 4 to 6 weeks. Booking no: sob15005479. My waiting time is over and the dealer is juzt dragging, not giving any proper response. Since three weeks i'm enquiring, they are jzt postponing. I'm fed up of listening to the stories of dealer. The dealer is asking for extra amount to deliver the car. I kindly request the higher authority to solve the issue and deliver the car quickly.

I gave my swift zdi 2014 bearing no. Ts13eb9270 for paint job to gem motors near konda pur when the paint job was done i went to pick my car after seeing my car i cant believe that such a worst paint job can be done at showroom after seeing that complaint to gm of gem motors gm said he will tc of that and i went back and again i came back after 2 days same complaint it was nt rectified we can se paint droplets falling frm the paint after again i told to gm work ia nt done properly she called the painter and painter was yelling at us and service advisor was yelling tooo they dnt any respect how to treat customers.please note down my complaint and take necessary action against them

Audio deck is maruti is really bad... I am facing issue wherein some times the buttons do not work or there is late response... I am a loyal customer but having bought my third vehicle from maruti now i am regretting the quality... I bought my third vehicle which is ertiga lxi... Pls help as this is not right as a good organisation... Sad....

This is to bring to your notice that I’m very dissatisfied with the poor service received while I was stranded in Madhya Pradesh on 25th April’2016 along with my family.

First of all, I didn’t receive Road Side Assistance from your service provider – AXA Assistance. Fortunately I received help from my company’s vendor for towing the vehicle.

Then on 26th your service dealer – Citi Cars in Rewa didn’t have Thermostat part for diagnosis purpose. On 27th April, somehow they arranged for the part & found that head gasket may have gone.

The vehicle is still in Citi Cars workshop for repairs under standard warranty as vehicle has not even completed one year. As per dealer, it would take 12 to 15 days which is not acceptable to me.

Please note that I’m not at all satisfied by your overall service & parts availability in Madhya Pradesh region.

I want the following to be done at the earliest:

1) Vehicle to be repaired completely on Free of Cost basis as its still under warranty period
2) Hotel expenses of Rs.3000/- for 3 days from 25th to 28th April
3) Car towing charges Rs.3000/-

I want your intervention to expedite the repairs & contact me as soon as the vehicle is ready.

If I do not hear from 2 working days, I’ll be forced to further escalate this.

Anticipating an early & positive response at the earliest.

I had submitted my car on service centre for damage repair on 29th April 2016.. But after calling on 11th May 2016 service centre can't able do gave me satisfied answer abut completed my car... How much time they will take into repairing they don't know & told about shortage of part... Please help me to come out from this emotional blackmailing... Please please please...

Sir i have maruti swift zdi rj 22 ca 4851 and given accidental car for repair on 22.02.2016 and delivered me on 06.05.2016. First of all i gave a cheque of bill but it has been told that without cleared delivery is not possible. However i neft on same day and took delivery. I am regularly using maruti brand since 8-10 years. After taking delivery i shocked that work is very poor and not to the grade of maruti. I again send car to the show room and not found satisfactory results. Please check.

Dear sir

We make one booking under our firm name : m/s narula tools international on 18.03.2016 of zdi plus, on 17.03 me & my father finally booked the car & confirms (Satpal singh) to take the booking amount tommorrow

At the time of signing documents & collection of cheque, my father was available & your executive (Mr ashish) did the misspelling & get signed the documents of zdi


After awaiting of 2 months now they are using rough language & blaming us wrong

You are requested to provide us the zdi plus immediately otherwise we will move to consumer court for justice


Hope you will help us

Regards

Booked a wagonr in atilier saharanpur up.
Mr. Subodh rawat as a branch manager is forcing my brother mr ashish nanda to purchase insurance, to get the registration done by his person and forcing to purchase mga, although all the money including margin money and registration money is deposited in the agency.

Sent the pics of the receipt and tax invoice respectively.
Please look into this matter and mark this man who is manipulating and disturbing the good image of maruti suzuki.
Regards

We have given our car in bhiwadi for repair under insurance for replacment of front mirror and diggi but their behaviour was so rude so we took it back and given to vipul motors faridabad they taken the car and told us that they will repair it but on same day they said they have checked with insurance compant and they are saying that it repaired earlier so we cant repair it but the truth is it was never repaired.

Please help as we have paid 25000/- hard earned money for the insurance and not getting any support.

Maruti is sitting silent.


Regards
Deepika

Car was bought three days back from pasco automobiles, golf course extension, gurgaon. The reverse gear gets stuck every now and then. I have showed the car to their engeener a few times. First they said i didn't know the technique to put my car in the reverse gear, when i threatened that i would complaint then they sent their engeener and even he said that if it gets stuck then it's not a big issue as all the cars are like this. I was taken aback when i heard this statement.

It's just been two days since i purchased this car. They say they will get this rectified but i don't want to keep a new defective car which has been repaired. I would like it to be replaced as i have driven it for less than 100 km.

Is it possible to get any help on this matter?

Hi,

I booked the car suzuki baleno in january end and they promised me to delivered in april, but still they are not delivering and just saying some bull reasons as they are delaying for delivery.

I called and tried many times to get delivery but they are saying like, due to some reasons its not postponed. Am still waiting for their calls even do follow up, they said, same no in waiting list, which was there at the time of booking.

I want to check there bookings and deliveries, how come my no.In waiting list is still on same level.
It is false promise they are doing to customers.

I have purchased swift Dzire from AutoPace Chandigarh on[protected]
Today i found one wheel cover of back side wheel missing.This is due to poor workmanship.I contacted auto pace they demanding Rs 490.00 for replacement.If it is fixed properly how it can detached.pl arrange to provide it as it is missing during normal operation of vehicular.
Thanks regards
Balbir Chand

Sir, reminder to my previous complaint with regard to faulty gear with my above new vehicle from the date of purchase, in spite of my repeated request and efforts your service center, they had not solved/replaced the faulted gear system. Model code. Avb, chase no. 114621, engine no. 7054095. My vehicle reg. No. Mh 48 s 9453, service deler v901. I hope you will look into it and get back to me immediately to solve the problem by replacing the entire gear box other wise the problem will prevail and it will be casing great loss and damage or lose of life who will use the vehicle. Your afore said servicing center has not rectified the above problem promptly/permanently. The said vehicle's reverse and fifth gear is not functional. There for you have to look in to the my genuine problem with immediate effect. I hope you will do the needful as requested here in above.
Thanking you
C. K. Thomas, vasai (W) my mob. No. [protected].