Maruti Suzuki India Complaints & Reviews

I mr. Prashant kadam living in thane (Mumbai), maharashtra from have purchased maruti celerio vxi mh 04 gz 8192 on my name from spectra motors ltd, thane on 01 st dec, 2015.
Recently in the month of 20th march, 2016 my car damaged in an accident. On same day i bought my car to spectra showroom with help of towing service and handover it to them.
I provide every detail of how accident took place and document to them for claim process. My car was covered under zero dep policy of icici lombard gen insu co. Policy no 3001/m[protected]/00/000.
As per the telephonic conversation spectra motors told me that my claim was registerd on dt.28.03.2016 but still no process has been completed with regard to claim settlment process. Dealer inform me that survey has been took place by surveyer at workshop and even investigation process was completed on 23.04.2016 at my home as the personnel came from icici insu co. He took every detail of incident how accident took place. Showroom inform me that they are also following to my case and done necessary mail to icici with regard to claim process
But still my case was not resolved, i personally doing follow up since date of accident took place through telephonic conversation with spectra motors and icic insu co. But still didnt get satisfactory answered and positive reply from them.
I dont know whts the exact problem, hope u will go through my case and see into it and resolve my problem as soon as possible.

Sir maine maruti suzuki ki swift dezire [ZDI] model car LKO me Dt[protected] ko kharida...dusre din se hi gaadi ki battrey 24 ghant me down ho jaati hai...gaadi start nhi hoti...service center walo ne chek karke battry down btate huye battry k show room jaane ko btaya...maine battrey shop pr sampark kiya lekin wo koi responce nhi de rhe...bole ki aap ne jha paise diye ho wha sampark kijiye...hm jimmedaar nhi hai, hm maruti ke gulaam nhi hai...mai nai car khareed kr k bhi musibat utha rha hu...plz help me for battry replacement...maine phle bhi aap ko cimplent kiya hai...lekin abhi tk kuchh nhi huwa...Car ka ragistration no UP32. GU 4748. mera Mo NO [protected] hai...Mahesh Yadav, Lucknow

I(Suresh) have booked maruti vitara brezza zdi+ dual(Red&black) on 14.03.1016 at varun motors in vijayawada and my booking number is sob15002853 with an execitive name tarun kumar and has given a waiting period of 8-10 weeks but till now no body has no idea when they are going to deliver my vehicle and no update at all about vehicle allotment. So, kindly help me regarding this issue with quick update.

Dear sir/ma'am,
I would like to bring your kind notice towards summary of incidence as follows-
-booked maruti swift dezire lxi on 9th feb 2016 at marketing times, gk, new delhi.
-on 22nd, have made part payments of rs1, 55, 000.
-vehicle was suppose to deliver by 26 or27 march 2016.
-loan disbursement of rs 3, 98, 000 happened on 31st march from icici bank
- first emi was debited by icici bank on 15th april
-i am still fighting for the delivery but number of excuses were made by them for failure to delivery.
- have written e mail to maruti suzuki @ [protected]@maruti.Co.In, as well as to markeing times @[protected]@gmail.com
- now on 27th april, they confirmed that vehicle will be delivered on 30th april but due to authority document, they advised to take it on today, i.E. 1st may 2016.
- we made whole the payment today and vehicle was ready for delivery.
- but when we look at the condition of the car, it was having number of dents on both the bumper, fender is badly damaged, dent on fuel tank
- carpet inside the car is badly filthy/muddy
- we have been conformed that the damaged part will be replaced but when we visited their workshop, they immediately started repairing of the damaged parts.
- during throughout process, we observed like dealing with a govt office even worse than that.

We now request for your intervention on the matter and for fare resolution of the above.

I have sent my Maruti eeco DL1LP 9552 to the service center at maruti sales and service C-119 naraina industrial area, phase-I, New Delhi for 6 times for the same problem of the vehicle being faulty that it itself shift from cng to petrol and vice versa.
the vehicle has been to the service centre minimum of 2 days each in the following dates with supervisor's name who serviced the vehicle:-

03/april/2016 Mr Dharmedra Kumar,
10/april/2016 Mr Parmeet Kumar Bill amount Rs 1089/-
15/april/2016 Mr Parmeet kumar Bill amount Rs 6113/-
25/april/2016 Mr Gagandeep Singh Bill amount Rs 6937/-
29/april/2016 Mr Gagandeep Singh Bill amount Rs 4223/-

again today they are asking on 01/may/2016 Mr Gagandeep Singh Bill amount Rs 6000/-

still the maruti service centre is not taking responsibility the vehicle will not face the same fault.

every time the same fault appears in next 2 or 3 days of vehicle on road.

the maruti service centre is cheating and changing different spare parts every time and not rectifying the main fault and no one is taking the responsibility of it.

Maruti service is very poor no one is response to any complaints.
Now days so many peoples advice don't buy maruti cars company should abt it
Maruti using so poor quality horn system
So many people having same problem but company didn't thinks abt that and company not solving problems. I buy maruti's dezire tour in which get horn problem during first service i complaint to local service manager and adviser 3 times but not geting any response from service support.
I recommend many people don't buy maruti its worst in service

Maruti service is very poor no one is response to any complaints in cumin next day India's wristest company now days...
Now days so many peoples advice don't buy maruti cars company should abt it
Maruti using so poor quality gears boxes
So many people having same problem but company didn't thinks abt that and company not solving problems maruti give me foulty ertiga they not interested yo resolves the problems
I recommend many people don't buy maruti its worst in service

Dear sir...
I booked my car vitara brezza zdi plus in pagariya auto aurangabad date iz..28_03_2016 when i m booked brezza the sales manager says waiting periods is 5 weeks... And now says 2 mnths...
Please clear this issu.. Now this sales manager are says car is not availabale in zdi plus... Available only vdi models...
Nashik depo are not send the cars in aurangabad the topend model zdi plus... What is this...???...
Please give me immediate feed back...

Call me on..

[protected]

Two days back I purchased s cross from raj sneh automobiles Meerut. It was a total fraud dealing. The moment they received the payment from my end they started blackmailing in form of extra charges under various heads like insurance, Rto, etc. like for insurance they gave us a receipt of 27700 and charges 28500. They charged 2500 extra for Rto above their ex showroom list. Mr Abhishek, Mr. Vinay Solanki and GM of Nexa showroom, Meerut are involved in this. When I asked for this over priced charges and give me in written they started abusing so on the whole it was a horrible experience where as one expects to have a memorable dealing while purchasing a new vehicle. I will never purchase or recommend Maruti vehicle ever because of dealers like Raj Sneh.

I have book new maruti vitara breeza vdi on[protected] delear say to me deliverd a car in 4-6 weeks but my time period is over and delear will not say any thing about a car to delivery car on which day. I ask to company why my car will not deliver to me
Delear make me deal to pay 30000 extra rupye for accessories and take a car on a day
I need a car argent please make some action on my complaint. Aditya garg
Booking date[protected] and delear name my car indore

Self dhirendra kumar sharma ex itc manager has ordered a swift desire on 20th april. I was assured a delivery after a week. Now week is over and i am getting no satisfactory reply from booking showroom ktl agra as when this vehicle is going to deliver. I am a loyal customer of maruti held zen for good 14 years. The quality of product entails me to be associated with maruti again & again. This time my confidence is shaken as i am unable to findout a person to resolve my problem . Have tried a number[protected] atleast 5-6 times forwarded a massage also but this box is always full. Its a number of your rso agra.
Being a loyal indian i do not want my hard earned money should go to foreign frenchise company. It should help my country's economy and support "make in india". Campaign. My family is holding a little chunk of your company's share, this way we are a close associate and hope to be taken good care o[censored]s.
Self would appreciate a solution to the problem and would suggest a process to arrest the inconvenience at the grass root level.
Best regards

Dhirendra kumar sharma

On 27th apr 2016, i was travelling with 02 ladies & a new born baby from haldwani to bareilly for an emergency treattment of the baby. Unfortunaltely my car stopped due to fuel pump failure with in 5 km area of maruti authirised service centre named nainital motors pvt ltd. Haldwani. I approached mr sanjay pandey, gm, nainital motors haldwani for repair of the vehicle and briefed the situation. Mr sanjay pandey didn't respond well to me. I went to nearby honda showroom and ask the manager for immediate mechanic and briefed the situation. The honda manager sent a chap with me for inspection of the vehicle. After inspection, the mechanic found irregularity in fuel supply and told that it will only be repaired by the authorised service centre. Then i again approached to mr sanjay pandey requesting immediate help and alternate vehicle as i was going for treatment of the baby. Mr sanjay pandey misbehaved with me and advised to hire a taxi. Ultimately i felt insulted before my relatives and family members. The assurance and services provided by nainital motors pvt ltd and mr sanjay pandey within a area of 5 km are unsatisfactory... And the way they talk to customers are really unavoidable... Please look into the matter and keep me informed... My e- mail id is [protected]@gmail.com and contact number is [protected]

Dear Sir /Madam,
I self Dr.Amit kumar Jaiswal resident at kankarbagh, Patna, Bihar. I was purchased new maruti suzuki swift zxi car(BR01CK7461)karlo automobile, boring road, patna on 13.06.2015. After 3 months(12.09.2015) my car is break down on highway during running condition. Company (service center ) tochan my car and demand me Rs.70, 000 for repair. I told him vehicle is under warranty so plz. Repair under warranty scheme. I Was complained at company toll free but No one listen me. Now till date my car is on karlo automobile maruti service center. Now they are demanding me Rs. 300/= per day parking charge.
So, i requested to you please help me what should I do.
Thanks.

My camplaint is for sx4 side fanders super turbo ddis engine label (hologram) it was stolen but Showroom is not able for my help showroom cannot have any discription of this part or product in catalog of sx4 provide this product i was finding this product from many days please provide this product and satsfide your castomer is dispointing by maruti suzuki

I am regular maruthi suzuki fsn; as I am good follower I booked baleno at rajuhmundry Nexa showroom, they told me to wait for 3 months, I waited and asked them for delivery, they refused and telling that vehicle y doesn't contain any baleno and they postponing day by day as u waited for 4 months, I am planning to go for hundai I 20. This too worst than I expected, hope this will give you an idea about your customer service. Whether production not there tell us directly certain time, don't waste my time and your time by giving wrong commitments

Rakesh dave
April 27, 2016
To manager
Raviratne motors pvt ltd.
Bharuch.

Sub: - accident with my car gj 18 aa 4978.
Ref: - letter april 3, 2016 & april 23, 2016
Dear sir
I have requested you to get my car fully repaired. Through above mention letters i have requested. I that reference i am gating phone call from your executive, mentioning that as soon as we received material we will repair.
In this summer, i am unable to open both find door power window. Air-condition did not support in noon. It is unbearable to drive during day time.
Pl. Take matter seriously .

Regards
Rakesh dave
[protected]
Cc. Customer care maruti udyog

It is 17 days since I gave complaint to Maruti But no resolution till now . Many mails has exchanged but no [censored]ion . Maruti seems to copvering up there Dealers .

Below it the detail of my complaint -
1. I gave my car for repair on 07/11/2015 for front side noise .
2. Rana motor's technicians took the test drive for 15 mins in rough roads and Advised me that "Jumping Rod and some bush need to be replaced and after that the Noise problem will be resolved as this is the only reason for Noise problem .
3. I got agreed and gave my car for repair . Rana motors returned the car after repair .
4. Technician advised me additionally that I should replace the Shockers in future for better performance of the car as Shockers are bit weak, However it has nothing to do with this Noise . (pay your attention on this line). Shocker has nothing to do with Noise problem .
5. After few days (Approx. 2-3 days) Again Noise started in the car and I gave complaint to Rana motors Customer care and they sent A Technician to My Office to check the Problem .
6. Technician took the Test Drive and Confirmed that Noise is still there in the car .
7. Next day Rana Motors sent another Person to Pick my Car for repair . (2nd time for same Problem).
8. In the Evening Mr. Saini (One of the adviser) told me that some screws were left loose of Jumping Rod hence problem was there now we have repaired it and no problem exists . as per Mr. Saini now problem is resolved .
9. I asked for Feed back form also so that I can mention my Concern, but It was not provided to me . (This time also on 8th April feed back form was not provided.
10. Again Next day Noise problem was there in the car and I immediately called Rana Motors and they Again sent a Technician to check the problem (3rd time for same Problem) and he confirmed that problem is still there .
11. After this Mr. Sainin denied to pick my car and said this may be some other problem .
12. I contacted Rana Motor's Customer care and explained the issue but I did not get any response .
13. Then I got call from Rana Motors Customer care for asking regarding Repair quality and I explained them also about the incident but i did not get any reply .
14. I called couple of more times to Rana Motor's Customer care till Jan end but i did not get any response .
15. And till now Noise was still there .
16. After that I was out of town due to death of MY Mother so I could not contact further to Rana Motors. But still the Noise was continuing .
17. I continue to drive my car with noise during this period as I can not move without my car . Hope you understand this .
18. But Same Noise continued which was there on first day .
19. When I came to Rana motors for Service again on 8th April-2016 I again explained the same matter to Customer care and to the Technicians but they refused to repair the problem and asked to Get Some other parts changed .

20 so Now Rana motors asking to replace some other parts .
then why previous parts were replaced while it did not resolved my problem?
It means Rana motors keep changing the New parts without identifying the actual problem?
Why I should pay for Unnecessary parts every time?
It means Rana Motors is unable to identify the actual problem and Just DO Hit and Try on my Vehicle and I am wasting my money .

21. So either Rana motors return the money of my previous repair and change the New parts . Or repair my car Now without any cost As I can not suffer Due to Rana Mootor's Poor Services .

Hi,
I m himanshu tyagi customer of maruti suzuki baleno delta petrol granite grey. I booked maruti suzuki baleno on 04 jan 2016 from vipul motors sector 63, noida u.P. I booked car by rs11000/-(Eleven thousand only) cash with mr. Ravi kumar. He promised me to deliver me the car upto 20th feb 2016. This car was to be gifted to my brother in law on his sagai function on 27 feb 2016. I had explained this to mr. Ravi kumar at the time of booking. With reference to the receipt of order no.Sob15001307 dated 04jan 2016 of vipul motors, maruti suzuki baleno delta petrol granite grey was to be delevered by 20 feb 2016. When we contacted him for the delievery of the same around 19 feb they told there are some issues from the maruti plant as they are not getting cars from plant, so they are unable to deliver car on 20 feb 2016 and they would try their best to deliver the car to me before march end. In march when i contacted them they told that the delievery date is shifted to april but car have not delivered till today. And now in april they are telling that the deivery date is n may and dt too not confirmed. The issue confirmed from mr. Ravi kumar is that maruti increased exporting outside india thatsy its delaying. But its a matter of prestige for my family and myelf
I am unaware of hidden happenings and the right stock of car dispatch from maruti plant and car availability at maruti or nexa. Please tell me the reason why there is delay in delivering the car since jan 2016. Please make my deliver of car to me before april end. The way the company dealing with their customers is worst and its a mental harrasment for their customers
I am attaching car booking slip herewith.

Thanking you
Himanshu tyagi
Ph .No.-[protected]

Popular kanhangad sales outlet cheated my cousin after collecting the full payment of 9lac and didn't deliver vehicle within the committed date. We were planned to buy honda jazz initially, but, popular sales manager committed that, he can provide the vehicle within a week and forced us to make the full payment then and there itself. We double checked with the manager before making the full payment. He had given 100 percentage assurance and forced us to make the full payment stating that they have excess vehicle in their last allotment, which will be ready for delivery with in a week from the day of booking. We contacted their customer care head mr sujith. He not even bothered to provide the vehicle or refund the money. We are planning to seek a legal recourse for this case now.

Team leader, mr. Ranjit kalita, from pallavi motors, guwahati, assam, had misbehaved us and dealt with us in a very rude manner and they kept our car's rc and insurance. While discussing about the finance related issues like the loan amount which we decided for exchanging our wagonr lxi with a new wagonr vxi top model. Somehow due to not availability of loan we decided to came back. But mr. Kalita, the sales team leader was rude that he began shouting and refused to give our keys and the documents. But finally some personal came and managed to give the key but they kept oir car's rc and insurance.

Please do take right action so that no one can do such harassment to the custome.. This thing happened from around 8.45pm to 9.20pm.
Thank you