Maruti Suzuki India Complaints & Reviews

Dear concern,

This is manish suriya from bhopal. I have booked the baleno zeta model on 8th feb'16 from nexa office located at my wheels pvt ltd. Plot no 6, malviya nagar, bhopal. They have charged the booking amount of 11, 000 and promised me to deliver the car within 1.5 months. Now its about-to 3 months and when ever i call nexa relationship manager mr. Girish shukla (Mob [protected]), he says some story and again give me new dates. Its been happened many times and they are not firm on what they says.

This is really frustrating and i am loosing trust on maruti suzuki and nexa for the pathetic customer service they are providing,

Request you to please register the complaint and take some necessary action.

Regards
Manish
[protected]

Sir.i brought a maruti swift dezire car from kd motors bhuj on 31 mar 2016..car fitted with four MRF alloy wheeles...but the spare wheele is not same company.its a jk company tyre..& 1 inch less size...
Sir .i expected that the spare also should be MRF...but deler say that your car spare wheele is coming from the maruti company..
I think that the spare wheele changed during pdi..at showroom.
My contact no..[protected]

Sir/mam, i really wonder that i am getting very poor services from audi motors.as i have swift dezire vdi RJ13 cc 2111 and i met with an accident and back bonut n bumper got damage.i took claim n give it to audi service center that was not done in proper manner and whole left in back bonut and temp.make shift arrangement was done instead of doing proper repairing.
when rain came water went inside the car.i told lots of time to service center but they have done nothing for me.
they only said we will cal u we have heavy rush or we will take your car from home.but its been 15 months and i m getting suffered...there r lots of options in market n i hope u can understand what am i saying...if my problem doesnt resolve i will soo ur company...it will not effect me but atleast i can spoil your ganganagr market...resolve my issue asap else i will take an step
deepak bansal
s/o sh ratan lal
9 choti dhan mandi
sri ganganagar
[protected]
[protected]
[protected]

I offered for book of car under booking order no-sob15002132 on 12th march 2016 on modern automobiles hissar haryana, the said order was placed in the name of applicant devender sangwan now i have decided to gift a car to my wife name sudesh, the said order may kindly be treated as to have been made by my wife sudesh, the delivery of car offered to me may kindly be delivered to the name of my wife sudesh, the car is ready for delivery,

This is my humble request please

Regards
Devender sangwan

Contact no-[protected]
Hissar(Haryana)125001

Hi,
This is rounak from Bhopal.
i had purchased Swift VXI from My car on[protected] and i have given full payment of Rs6.31 lakh in that amount Extended warranty of Rs7800/- also included.
but Today on[protected] i went to near by maruti Suzuki Service station for Free service and checked that Dealer has not punched EW in the system and they had taken charge of EW.

Plz look in to my concern.

i had attached Dealer DMS Screen shot for your reference.

I bought a new maruti suzuki ciaz zxi+ from the dealer of b.M autolink, pragpar road, mundra, district-kutch, gujarat, . Pin code 370435.While purchasing the car they gave me a quotation of rs 10.83 lakhs on 15.03.2016 and i booked on same day, but car not delivered in march 2016 and delivered in the 14 th april 2016, they are demanding rs 55000/- extra by saying that the price has increased.So in order to register the vehicle i need to pay...

Hi dear sir

I am complete 8/04/2016
No replayed on my this complete
Very bad experiences for service
Thife worker worked in service station
Bad tritment given to the customer
My s-cross 1.3 zeta
Pune Kothari wheel Pune solapur road Fatima nager hadapser Pune Maharashtra India
First servicing
They call me and said that your car is ready you can bring it back
I went there and saw my car was not ready I was waiting there for
2 hrs, and after I checked my car she was not clean inside den I showed them the dirtyness n I wtried to convey them to do your work properly but I was already got late for my next work I took the car as it is n came back to home


Next time a big tree fall down on my car I called them n said about the accident they gave an insurance agents number I call that person he told me to send methe images of the car and bring your car to the showroom
I done all as he said n bring the I car to the showroom
They checked my car and note down all the dameges and told me that u'll get it car in 15 days
But I don't got it 15 days
But when they call me to take my car again they told me that it car is ready again after checking my car the back door of left side WS damaged n it WS totally fine when I left my car for the reparing I even they had noted down that there WS no damage on left door
I showed him and ask about the damage they accepted there mistake
And they said it WS worker mistake they are poor they are not able to refund for there mistake then they suggest me to go for another inssurence it ll b just of 1200 RS
And the repairing cost for current damage WS 2500 RS
Just for it they make me fooland waste d my one claim
Again they wasted my 15 days to handover my car to me
Again I went to the showroom as they called me again car WS nt clean and window glass WS as it is HW they Were before
I went there in the morning and I got my car in the evening
Again they wasted my whole day
While moving from there I checked my cars navigation was not working
Then I told them that it is not working
They said let us check they just done little times pass here and there
And told me we will check a CCTV footage and let you know
Then they told me
You can go we will report you on call
But don't call me
And even inside mirror WS changed and it was reflecting the flashes on drivers eyes
I call them but don't got satisfied reply
Ans later they started ignoring my calls
3rd time
In parking some hit my car from backside
And der was a damage
And as 10000 km was completed o there was servicing time for a car
I went there with my car
I showed them a damage
They said it is not happened in single accident we can't claim you for all cost you have to pay for door damage
As I Hd got a bad experience from them before
I trried to convence them but they WS not ready to listen me
Them I think n told them to go for the repairing they again told me to comeafter 5 days
Again I went to take my car
Reverse buzzer WS not working
I told them about it
Again they told me to wait and they wasted my 3 hrs and later told me to come after two days
They call me after 3 days
And said sensor is not working and we had changed it and you have to pay 1000 RS for it
I told dem that you had done the damage in a claim they why you I should pay for it
Then they said you have to pay that amount
Then I checked my car again car WS nt clean and there was a scrach on a right side of a car
They just checked it by hand
The scrach WS decreasing then they call rubbing system and they clean that scrach
And again there WS a damage on a bonut
I showed them it
Then they said it WS done from your side n they blame me for it
Then I call a Maruti Suzuki customer care
Ramkumar received my call I told him a whole problem
They told me to talk with manager
And i[censored] dint got satisfied from the service you can call me back
I talk with manager(Nitin Khanna)
He told me to pay the bill now I ll investigate your case and I ll give you the proper output

But I dint got his call so I called after 8 days
He received my call and said give me 10 min I ll call you back
But again he dint call me
Again I call him after 2 hrs
He dint receive my call
Next day again I called him
Again he ask me for 10 mins
But he dint call me
Again I called him after 1 hr bu he dint receive my call
Same procedure happened for 3 days
Thats why I posting my complaint here that I am not satisfied from there service
Today's condition of my car
If I off my car autolock stops working
Reverse and 2nd gair gets stuck in middle
At night time light focus in not sufficient
And I checked the oil I am feeling k it's not change by the showroom
And still navigation is not working as they told me that that will repair it
Even they told me that they will update car tape BT it's not done yet
Wheel alignment is satisfiable
Please let me know the other service station that is near to me and cooperative to the customer
I suggest my three frnds for this car BT they are facing the same problem from the service station
I am confused about that k should I again go for the Maruti Suzuki next time
Please take this for. grant I am regular user of Maruti Suzuki

Sir

I bought a CIAZ vxi+ from magic auto Karol bagh. Despite several requests, I have not been given demonstration till date. Can Maruti CO. arrange the demonstration about the functions of the car systems.
Still I don't know about system and function of the music system of car.
Kindly arrange the demo of car I bought.

Thanking you

P K GUPTA
M.NO.[protected]

Dear sirs,
Myself dr. Pranay kulkarni resident of jath dist sangli maharashtra booked vitara breeza on 12march 16 at chowgule ind. Sangli booking ref. No . Sob15000932
It had been told me on 25 march that your car (Red black dual colour zdi+ ) was dispatched & you will get car by 8th april 16
So i deposited another ₹ 192000/- on their account. Meanwhile hdfc has sanctioned my loan of ₹ 700000/-
But due to bank holidays on 31& 1 they informed me that the loan amount will transferred on 2 april
On 3 april they (Showroom persons) told me that it's not possible for them to give my car before 15 april as i doesn't deposited whole amount before 31st march
Before that no one has told me about the condition of maruti industry that we have to submit whole amount before 31 march
Today the person from chowgule ind. Handed over me cheque of ₹192000/- except my booking amount, saying that it's not possible for them to give me a car
Its merely a insult as i think
Now i am seriously thinking to approach consumer court
And also i got information that the car which had arrived in my name was given to some other person by taking some on amount from him.
Can anyone seriously look after in this matter
Regards
Thanking you

Sent from my iphone

Dear Sir,

Today, I visited the service centre of maruti Suzuki at Chougule industries Pvt Ltd., Satara, Maharashtra.

The environment was very poor as the air condition was working inside the office.

Moreover, it was also not working in customer lounge.

Secondly, I came from Bijapur district to Satara after travelling 200 km approx. but the service centre people gave the poor and nonsense response. As I am not satisfied, just because of our response, I am going to approach consumer forum for justice

Sir mera naam mahesh yadav r/o lucknow hai...Maine 19 december 2016 ko 1 car lucknow me mauti suzuki k dealer se kharidi hai uski battry thik se kaam nhi krti. 12 ghante me hi down/start nhi krti. Show room/service center wale battri k shop bhejte hai aur battri shop wale maruti k show room. Plz help me...Gaadi ka ragistration no up32 gu4748 hai mera mo no [protected] hai

I had bought swift desire vdi four month back sky automobile, maharaja cinema hall complex, a/7 - bhoi nagar, bhubaneshwar then given for servicing and insurance claim at the same place. I got my vehicle got after three days then i went to cuttack and while coming back from cuttack my car got stopped in between and its was giving starting problem. I was really got annoyed because after several crank it was not starting up but after some time, it start and somehow i had managed to reach bhubaneswar. Again next day my car got stopped in the middle of a night and there was no garage nearby place.So i pushed my car to a footpath and parked overnight at there and next day morning i called up to sky automobile then they took my car.Now they have mentioned that in most of the maruti diesel car high-pressure pump coming as a defective part.

As a very important part in the car how maruti suzuki india limited has designed the car recklessly.

Now i want maruti suzuki india limited to take necessary action to change my car high-pressure pump immediately and ensure it will not fail in future.I want root cause report why it has happened in my car and why high-pressure pump frequent failing in the maruti diesel car ?

If maruti will not take a necessary step the i will go for a legal notice and complain a consumer court notice to the company.

High-pressure pump part no:

Vehicle no: od02ab0004
Engine no: d13a 2695914
Chassis no: ma3f jeb1s00839634

Contact details:

Abhilash mohanty
+91-[protected]
Email: mohanty.[protected]@gmail.com

I have done servicing of my car Alto MH24C5423 on 04/04/2016 from ambegoan branch of Chougule Maruti Servicing center
After servicing I have told that gasket of engine head is changed. But now there is oil leakage from that area. And after servicing water stopped coming from wipers which was working properly before servicing.
So please kindly register my complent and kindly do the needful
DR. Tilkari MAHESH.
Phone :-[protected]
Car no:-MH24C5423

I booked an alto k10 in kapico motors- maruthi showroom in kilpauk chennai on march month, and dealer urged me to pay full amount by march end. Have paid full amount (489407 lakh)through bank loan on 31st march'16, with lot of efforts after pursuing bank manager. But i got a confirmation from kapico motors stating 1lakh credited against my booking id. I called immediately to the sales person but no good response, and no proper response for next 3 days, saying bank closure etc. After 3 days with bank managers help we enquired about confirmation on recieving full amount, after long coordination, he called and stated that there is some issue with their system and amount has been credited but other problem is there, that is they ordered blue car instead of tango orange and hence it will take time. ( even a school children would say some better excuse) so i losed hope with them due to continuous followups and stress given by them and asked for refund immediately. For that i dint receive any call from them till next day evening. So i went to showroom with order cancellation letter and to refund total amount. They accepted that on 5th apr'16 and not refunding same and making me to follow up for my money and no proper reply from their end.

My self pravin palve prop of comfort tours n travels cidco n3 aurangabad maharashtra i brought swift desire tour vehicle no is mh 20 df 0052 in july 2014 currently my vehicle km is 65000 and my car 2 nd gear was completely not working i was met to mr prakash jadhav service manager pagariya auto and i explain to my vehicle 2 nd gear issue but they told me i was helpless i will suggest you only u can contact to my pagariya auto customer care manager mr prakash his mobile nois [protected] finally i was contact mr prakash customer care manager he had write down to my vehicle issue and let you know next day but no phone call or any message from mr prakash ccm i am again visiting to pagariya auto but mr prakash was outstation then i called to mr prakash ccm and asking about my compliance status they given me horrible answer they told me my company ceo mr bhat and service manager told me you dont taking tension you can do your work then he told me you can meet to my ceo mr bhat i was helpless then last 2 week i was trying to visiting to mr bhat ceo of pagariya auto but they told to reception staff i was busy continuously finaly today met to mr bhat ceo of pagariya auto they also given me same answer i am helplees my problem is


My self pravin palve prop of comfort tours n travels cidco n3 aurangabad maharashtra i brought swift desire tour vehicle no is mh 20 df 0052 in july 2014 currently my vehicle km is 65000 and my car 2 nd gear was completely not working i was met to mr prakash jadhav service manager pagariya auto and i explain to my vehicle 2 nd gear issue but they told me i was helpless i will suggest you only u can contact to my pagariya auto customer care manager mr prakash his mobile nois [protected] finally i was contact mr prakash customer care manager he had write down to my vehicle issue and let you know next day but no phone call or any message from mr prakash ccm i am again visiting to pagariya auto but mr prakash was outstation then i called to mr prakash ccm and asking about my compliance status they given me horrible answer they told me my company ceo mr bhat and service manager told me you dont taking tension you can do your work then he told me you can meet to my ceo mr bhat i was helpless then last 2 week i was trying to visiting to mr bhat ceo of pagariya auto but they told to reception staff i was busy continuously finaly today met to mr bhat ceo of pagariya auto they also given me same answer i am helplees my problem is my swift desire car 2 nd gear was not working and i have near 10 vehicles are same issue in swift desire car so i am request to you please repair my car from company end and taking action to irresponsible manager of pagariya auto because they are not helping to customer regards pravin palve [protected]

I have booked ciaz zxi+ at B.M Auto link Mundra on 15.03.2015 and price around RS 10.83 lakhs on road as per quotation and also decided to car delivery end of the march 2016, but they couldn't delivery the car in the month of march due to non availability of stock .And called on 11.04.16 to delivery of car .My concern is car value is increased around Rs 30, 000 in the month of April 16 without any intimation from B.M.Autolink.they are saying to pay Rs 11.13 lakhs instead of 10.83 lakhs. Please look into the matter at the earliest and reply me.

I have purchase a new omni car yesterday i.E. On 11.04.2016, which is missing and have manufacturing fault in its injector.
When i made complaint about the same to mr. Vicky rohit lal, sales head of anand motors, chinhat, lucknow, he got annoyed and misbehaved badly.
I am shocked that how a leading car company send a defected car for sale and how such a person appointed in a maruti showroom.
Mr. Lal said to return my money, but who will pay the cost of file charges beared by me in process of getting a loan from kotak mahindra bank, who will pay the interest of these days, who will pay the cost of my insult done by your sales head mr. Lal, before my relatives and family members.
Now your quick response and action required in this matter otherwise i would be compelled to go to the hon'ble court.
Manoj kushwaha
29, amrai gaon, lucknow

Reference 1.

2. My letter dated 21/03/2016 (Sent through speed post)
Dear sir,
I wanted to purchase a used car bearing registration no mp09 ca 4788 – from your my car showroom at bhavarkus, indore. After getting initial information, i wished to by the car subject approval of my mechanic on next day, and deposited rs. Five thousand as advance.

On further search, i found that the information provided by the sales executive were not correct as to previous ownership of a judge (Nyayadish) and no. Of pre-owners. Besides, the condition of the engine as-well-as was very poor as reported by my mechanic.

Due to the above, i did not purchased the car and submitted the above referred request dated 21/3/16 for refund of the deposit amount of rs 5000/-.

I am very much disappointed for my request has not been heard till date. While contacting the showroom, i have been pressed to purchase any car from the showroom showing inability to refund my deposit amount. All this shows unpleasant and unhealthy business practice, not suitable for a company of repute like you. This is against the law as well.

I finally request you to please refund my deposit amount within a period of 10 day, for which will be obliged.


Thanking you.

Omprakash kasediya

F-49/ii, lovkush awas vihar,

Sukhalia, indore.

[protected]
[protected]

Hello.. i am booking a baleno zeta 1.3 car on 1.1.2016 from kp automotive jaipur. and they committed in written they should be deliver car in 4 to 6 weeks. But till now do not deliver car.. and not responding to me and avoiding me. they promised me to they shall deliver upto end of march but they not deliver.. i am rising a complain against the dealer in maruti complain department on 11 feb. but they also not reponding regarding this and...

We have purchased the wagonr lxi car from krish automobiles, pitampura delhi on 29.08.2014. Till that date, we have not received the rc from the company. In the last week of sep 2015 after 14 months, we had recieved but its contents are incorrect so we immediately submitted to mr amandeep singh [protected] on oct 10, 2015. Then after 2 months, he give me the no of puneet sharma[protected]. Now in the month of mar 2016, he give me the no of mr ravinder kalra [protected]. We constanlty asking for rc but they are just making fool o[censored]s. The rc of our car is with them from the beginning. Kindly look into the matter and do the needful.