Maruti Suzuki India Complaints & Reviews

This complaint is against a service engineer who treated me very badly while visiting the suzuki access showroom in Trichy.
The person in the concerned place was very rude to me and was very arrogant in his behaviour.
Kindly take necessary action for redressal of my complaint against this service engineer.

Address: RRB Motors,
Suzuki Showroom,
Contonment,
Near Jenny Plaza,
Trichy - 620001.

Hello sir,
I, suraj ghosh, bought Suzuki gixxer sf(white), from agarpara branch, kolkata.bike reg no. WB26AQ5111.ENG=BGA1234918.CHASIS NO.MB8NG4BBMF8137012., . After ridind it around 1300kms my bike started giving hiccups. Without delay I went to the dealer and told him about it. The mechanic of the showroom said counting that your cylinder piston, valves etc etc needs to get changed. I was astonished that how come a brand new bike needs to change it's engine that too after 1000kms, I enquired and anther mechanic clearly mentioned, "it's a manufacturing fault and we can't help you about it "..Later the senior manager called me up and asked about the incident occurred. I told him everything and asked him for a replacement for the bike as it is actually a manufacturing fault and I'm not going to bear it, .he then took some time called me up and said he'll give a replacement for this bike to me for the same white gixxer sf and I'll get it within 12-15 days.then suddenly the very next day he called me up and said he won't be able to provide me a new one and he can only repair and install new parts, I told him to send me an official mail mentioning whatever he said on call, now instead of sending me the above said mail he sent me another mail mentioning, ' your bike is tested and repaired and ready for delivery ', even after addressing them not to repair.. Everyday I'm being misleaded and misguided.I had to travel 80kms up and down to this showroom but they aren't taking any action and continously saying we cannot help you, we can only provide you with the repairment. For this my work is hampered in a daily basis and I'm being mentally harassed. They are not able to do Anything about it.I've spent more than 1lakh not to change my engine at 1300kms just for manufacturing fault.. Below is the email address of the senior manager who is misguiding me continuously :

debnath.[protected]@suzukimotorcycle.in

it's been a long time, I hereby request you to please take some necessary steps and please look into it asap.
Thanking you,
Sincerely,
Suraj ghosh

#this was the mail sent to the Suzuki on which their reply was as follows...
#mail sent from the senior manager as follows..

Dear Sir,

I am in receipt of your email dated 7thApr 2016, we regret for the inconvenience caused to you, However please note that replacement was not possible as your vehicle was in repairable condition under manufacturing Warranty (Oil Seal failure) & Please also note that the replacement was asked by you and I told you clearly that –“After vehicle Registration, it’s not possible to replace by any manufacturer” .

so I regret that- if you felt misled by me, but I never said to that replacement will be given by me or by our dealer since its legally not possible.

As per my previous mail communication to you, I have informed you that “Your Vehicle is Perfectly ready & check by myself” & further to give you confidence on SUZUKI products & Quality, we have extended your Vehicle warranty to 5 years from the standard 2 year Warranty.

Please feel free to contact me in case you come across any technical difficulties any further.


Regards

Sudip Debnath
Asst. Manager Service (East)
Mob: [protected]
Suzuki Motorcycles India Pvt. Ltd.


NOW SIR I'M STILL FACING PROBLEMS IN MY BIKE EVEN AFTER NOTIFYING THEM 4-5 TIMES, MY ENGINE IS NOT AS BEFORE, MY ALIGNMENT IS VERY UNSTABLE. I'M FEELING HARASSED AND I'M NOT ABLE TO WORK PROPERLY.

Plzz help me out.. Please take some immediate action..

Hello sir,

I have booked Maruti Suzuki Baleno granite Grey color on 22nd Jan, 2016 in Kataria Showroom Surat, Gujarat.
I got the receipt and it shows delivery time is of 12 to 15 week, now after 13 weeks I got new letter showing that delivery time would be more 12 weeks. They have extended from 12 weeks to 25 weeks. This is ridiculous, after waiting for 12 weeks I am getting reply that I need to wait more for 13 weeks.
So what's the exactly hidden pictures of Baleno. I haven't seen such long waiting period for any cars in any company. Thus is almost half year.
I wanted to take delivery on my dad birthday which is falling in last week of this month.
Now I am planning to cancel the booking and will go with other company.

Hi,

I had booked a baleno car from shivam autozone india pvt ltd, andheri east, mumbai on 21st feb 2016 and the waiting period was told to be 3 months at the time of booking. Now when i have checked with them if i will be able to get my car delivered in may since the 3 months waiting period will be over, i am being told that the delivery is not confirmed and they cant tell when the delivery can be done exactly. This is ridiculous, are the companies just taking initial booking amount to earn interest on it or is it that they are trying to upsell/cross sell their higher priced models, as s-cross is available at next week delivery. The manufacturer is saying that they have started exporting and thus its not available for indian customers, then why launch a car in india if they cant deliver it. I am not looking at a refund, i demand a faster delivery of the car or let the manufacturer pull the model from indian market. This is complete mental harassment as i had been waiting all this while for the car to be delivered and now even if i decide to buy some other manufacturer car i will have to wait for a certain waiting period again.

I demand faster delivery of the car or else maruti should pull out baleno from india.

Thanks and regards,
Apurv
[protected]

We booked Maruti celerio zxi amt model on last 8/4 through Sai services deccan, Pune, Maharashtra. He committed to deliver before 27/4 now they said that they people not able to deliver in this month due to plant shift to Gujrat what about commitment? What about our wastage of fifteen days? Vaishali madam is sales manager we are not happy with this type of Maruti service station we want now answer for the same

I purchased Alto 800 Lxi on 05/09/2015 at varun motors, hydernagar, hyderabad. IN month of december, 2015 i.e., after to months of purchasing car due to manfacturing defect the petrol pump had stopped working. I Called maruthi road side service people and they came and confirmed this and then i asked road side assitance customer care people what to do. they asked me to tow the vehicle to nearest service center with my money, after that they will replace at free of cost as it is in warranty. at that point i spent money (towing Rs.1100/-+ cab charges in ola 2200/-=Rs.3200/-).

Now Again on[protected], same problem, petrol pump is not working. i called a road side assistance people (Ref No:978159). again they said they will replace freely as in warranty but i need to take my car thru towing. I said as this is manufacturer defect i am not ready to bear towing charges.

I informed same to them, but they simple saying maruti road side service dont have own towing service and only gives third party service they cant offer freely.But i clearly said its not my issue whether it is maruti own service or third party service i am not bother about it, as it is manufacturer defect.

Later they said you didn't buy your car directly from maruti, you please go and contact varun motors(dealer). I am shocked with this answer.

I never believe this local partners, i seen maruti name and purchased the car, when i said the same thing, they said you first pay the towing charges initially, later we will adjust the same charges at delivery time. I didn't understand how can they adjust if my car is in warranty and they do at free of cost.


This complaint i am lodging not to expect any response from maruti, just to spread the worst behavior of maruti suzuki company how they deal with their customers and who's vehicle is under warranty.


Final words: Dont go with any of maruti suzuki brand, they name for service is not their right now.


Regards
Deepak
[protected]

This is to inform you that mr.Narasimha venkatramana hegde had purchase maruti celerio bearing reg.No.Ka-31 m 8836 through sirsi (North kanara) maruti dealer r n s motors dated[protected] & the same was fainanced by kanara district co.Op.Bank, hulekal br.As a practice the dealer was supposed to handover the duplicate key of the vehicle to k.D.C.C. Bank, hulekal br.& the same was not been done till date. Now since the customer has cleared the loan he is demanding for the duplicate key which is not in our possession as stated above.Meantime the bank officials are in continues communication with the dealer but without getting a satisfactory reply.
Hence we request you to look in to the matter at the earliest at & resolve the customer grievance.
Thanking you.
Regards,
Bhagyalaxmi c.Hegde,
Br.Manager, k.D.C.C.Bank ltd., hulekal br.Hulekal. [protected]

Hi

I have booked swift zxi on dated 7th march 2016 in ace kudale car pvt ltd. During booking they said it will deliver before 31st march 2016. Then again said it will deliver before 8th april 2016, then again said 15th april, then again 25th april. Now saying it will deliver 11th may 2016.

I dont know why they are giving such false commitment. Now i am not interested for maruti vehicle, i will cancel and go for some other brand.

Hi I have a breeza on 2 March 16 at vitesse pvt they have told will booking that will get the car first week of April but the not provide any information till now that when I will get the car every time they ar telling we can't say that when will get the car I have already pay all the payment to them how they ar doing with their costume I call to yu regional office 17April they told our member will call yu now one have call I have visit to yu Mumbai off 20 April they told we ar not having any staff to talk with yu pls help me how to be live on this company if yu company have a time just look what should yu can do to how should I contact

Dinesh singh
[protected]
Customer id- [protected]

Dear Sir/Madam.

I had booked a Swift Desire Vxi on 6th March 2016 at DD Motors – Mayapuri Delhi.vide booking no-2405045 dated 06.03.16
I had received a mail on 27th March stating that the car is ready for delivery & you can cancel if need be within 5days. Since I was out of station, I went to DD Motors on 31st where they told me that they had given the car to second in line.

Then they confirmed that they will hand over me the car on 9th-10th April 2016. On 11th I again called up DD Motors(Mr. Mudit) enquiring about the delivery which was supposed to happen few days ago. At that time they said you take white desire instead of booked silver, which I refused too.
I then had a word with the sales manager & he said he will confirm the delivery by 15th April 2016. But to this date there is no confirmation from Maruti.

Kindly confirm a firm date when will I get my car or else return my money so that I can look elsewhere. As we cannot followup more. please confirm the desired action taken to resolve the issue else i will look for other option(consumer form).
We are disappointed to state the Iwas satisfied customer of this outlet(DD motors Mayapuri) as I have purchased two cars previously. but never face such harassment

Thanks and regards
LN Nautiyal
MOB:[protected]

I have booked maruti vitara brezza zdi+ before launch date ie; on 17.03.1016 at sai service station hyderabad and my booking number is sob15002620 customer id as[protected] with an execitive name hari babu he has given me the waiting period of 4 weeks but till now no body has an idea when they r going to deliver my vehicle and no update at all so kindly help me regarding this issue with quick update they r telling allotments only by maruti company .

Dear sir,
is this very ridiculous service of maruti me and my friends bought 10 swift desire in jan. fab. 2016 and these all cars have problems i am contacting local service center of maruti (prem motors, mr. prakash kumawat and mr. pratik) many times even i don't knew how much time i am vesting at there.and there is still same problem i am facing till date and still you people just making foolish to me.is this final time i want to requesting to you please solve the problem immediately o[censored]s otherwise we don't have any solution except consumer court.
i want to mention that your service engineers doing many test of these cars every day and every time they told to us is this company process of checking problems..you people vesting our precious time and money.which is i want back.

here i mention the details of cars which we facing problem:-

RJ 14 TD 3513
RJ 14 TD 3764
RJ 14 TD 3531
RJ 26 TA 1225
RJ 14 TD 3431

these all have problem we are complaining thru e-mail and telephonic but after vesting lots of time still you people not taking seriously.
so finally is this my final complaint to you sir take action immediately otherwise we are going to media and consumer court we don't need any "ashwasan" from you.because you people giving "ashwasan" to us from last 3 months.
thanks
hardayal choudhary
jeetram choudhary
sukhlal choudhary
[protected]
[protected]
[protected]

Booked nexa-baleno on 10th feb 2016 at "kataria automobiles pvt ltd." ahmadabad branch. I have paid 11000/- rs at the time of booking.

At the time of booking they gave delivery period of 2 months. I called after 2 and half month for inquiry, they replied like delivery will take another 2 months.
So i spoke to them to deliver it with in time, otherwise i would like to go for hyundai i20, and those people replied me that what ever you will do, we will not deliver with in given time period.

I am feeling like i am cheated by kataria automobiles.

Those people are not even want to listen customer requirement even if costumer will decide go for maruti suzuki's competitor.

Maruti suzuki should have to give a look toward such dealer, otherwise apart from customer's unsatisfactory service it will impact on their business.

Pravinbhai dangashiay
[protected]

Sir,
I am baying a Maruthi Suzuki Alto 800 VXI on Jun/12/2015, my problem is car horn is not working properly. I am this problem reported to nearest service center two-three times, they are not responding. one time horn is tuned and fixed but problem is repeated.
sir please solve this problem

I am Sangita borah From Sonitour Assam .I have booked one white baleno sigma on dec 23 rd in 2015 (in my brothers name Mr.Utpal Borah ) from Poddar Guwahati (Gorchuk ).In spite of my repeated request they have not given my vehicle .All the time they are forcing me to take other color.which i really don't want .They are also saying that manufacturing is slow that is why its difficult for delivery of my vehicle baleno sigma (white)Petrol. but my question is that if there is something like that why they have assured me that i will get my vehicle in Feb .and when is gone .they said i will get it by March and now its April. .I am waiting for such a long time .Now i am loosing faith in Maruti Suzuki .The dealer in which i have booked is a well known and old dealer of, Maruti Suzuki but i am really very shocked to know about its services to the customers like me.Because after making my file on November 11 (When I first booked my vehicle ) when i called to one of a employee he said he don't know about my file .after that in spite of my repeated phone calls he made my file again which was really shocking ...i have already taken the loan from the bank but for these delay i have to apply it again .I am facing lots of problems ..i want a solution immediately .i shall remain always thankful for this.Thank you..

I, binesh mn, want to bring your attention to a major complaint or a default of your maruti parts on 01feb 2016. I had purchased one maruti swift vxi .One day it's petrol was leaking when i tried to start. I informed the service center, sai service pvt ltd, kochi, kerala, 682040. The irresponsible team without a preparation to take the car to service center even after i clearly explained the fault through phone.Then after i was informed the complaint was with main fuel tank pipe which had a minute hole. It was not expected from a company like maruti using these type of standard less product. It caused lot of problem personally to me.And after their service, my vehicle is not giving the previous smoothness . Here i am attaching all the documents such as bills, photos of the damaged parts. I request for a refund and more good repair of my car as it is not now in a smooth condition.
My email id; [protected]@gamil.com

I purchased ertiga zxi+ from bagga motors, patparganj, delhi on january 30, 2016. While delivering the vehicle, no one at the dealership explained even a single feature of the car except how to connect the phone to the car's infotainment system. There are lots of features of the car but the maruti manual is so complicated that one cannot use it practically. Also, my car has a push button start system and doesn't start in one go but after several attempts. I called maruti toll free number several times and each time they give the number of bagga motors. When i contact bagga motors, they transfer the call to technical department which never picks up the phone. I am repenting buying a maruti car when i had so many choices. I just bought the car thinking that maruti has excellent service back up but that is not true. Their executives taking calls on toll free number are not customer-friendly at all.

Dear sir,

I have booked Baleno Alpha petrol on 4rth of January 2016 and I was given delivery date of 4rth April which is system generated wait period. This is corporate deal as well. My company has tie up as well with Maruti. Whenever I reached out to Nexa, the made stories that we are not getting car to deliver. Now they are saying that they will possibly deliver in the month of May after 15th. Now, they also tell me that you can buy S_Cross and they promise to give this car in just 10 days. If Maruti is not able to deliver the car after promising, then they should not be selling lies to their customer that they will deliver the car on this day and this time.
I just wonder, how Maruti is going to sell this car in over 100 countries if they can not keep the supply chain demand in their own country. I suspect malpractice in delivering the car as it has huge demand. I may consider filing petition against company.

Wake up Maruti.

I have waited more time that you asked for. Can you at least delivery now?

Nexa show room - Nexa Kalyani motors, JP nagar Bangalore

Regards,
Wakil

Dear concern,

This is manish suriya from bhopal. I have booked the baleno zeta model on 8th feb'16 from nexa office located at my wheels pvt ltd. Plot no 6, malviya nagar, bhopal. They have charged the booking amount of 11, 000 and promised me to deliver the car within 1.5 months. Now its about-to 3 months and when ever i call nexa relationship manager mr. Girish shukla (Mob [protected]), he says some story and again give me new dates. Its been happened many times and they are not firm on what they says.

This is really frustrating and i am loosing trust on maruti suzuki and nexa for the pathetic customer service they are providing,

Request you to please register the complaint and take some necessary action.

Regards
Manish
[protected]

Sir.i brought a maruti swift dezire car from kd motors bhuj on 31 mar 2016..car fitted with four MRF alloy wheeles...but the spare wheele is not same company.its a jk company tyre..& 1 inch less size...
Sir .i expected that the spare also should be MRF...but deler say that your car spare wheele is coming from the maruti company..
I think that the spare wheele changed during pdi..at showroom.
My contact no..[protected]