Maruti Suzuki India Complaints & Reviews

I Philip John purchased Cilerio Auto Car from RNS motors bangalore. Every day I use car for 60 km. Till recently I was getting an average mileage of 16.8km/ltr. against 23.1 as per company advertisement. I requested RNS motors service center to check the car for low mileage. After there check they informed the mileage is correct and gave me a report also. But after their check the average mileage came down to 13.8 km/ltr.
Request to do the needful.
Vehicle details
No. KA 04 MN 9885
E-Mail id [protected]@yahoo.co.in

Recently i have made my car No AP 09 YVA 3617 Mfg 2013 got Paid service for AC car in month of Feb for Repair work.I have three Major Complain for my repair at Varun Work Shop, Begumpet.
1. My car operate under Taxi Service and perfome 115000 Km, Have second time problem for Siclize Bearing for which i have change my cluch plate and presure plate as per your service adviser which cost me First time At 50000 KM for 14000 and now again at 115000 km for 10800.which is a technically a problem for original design of gear shifting system, chargen me at Varun for Labour 2800 in acutal job for4-5 hrs, my ask is for refund of 10800 second bill charge for same repitaed problem for siclize bearing for gear sifting of Ertiga Vehicles in origin.
2.i have paid for paid services charge for paid service, were replaced A C filter was not giving good cooling have call me back for servicing AC Motor Coil and charge me for Repair of 3 Actual Working Hrs for 2000 and gas charges 900 for total 2900 which i object ac i have paid service charges for paid service for AC vehicles and cleaning AC coil is a part of service for workshop which should not charge again sepratlly.

Delay in delivery of baleno car after committing for 10-12 weeks.
I booked baleno sigma in december on 31.12.2015 (Which makes it 3 month 7 days today). Till date i haven't got any updates about my booking status from nexa.
However, i observed that it's client duty to check the status and ask the dealer about the delivery status of the booked vehicle. Though they are very polite and saying “sir, please share you’re booking details and will get back to you in few minutes. After that you should wait at least one or two days to get the status.
After no response i discuss with the branch sales head. He told me that nexa company is not providing them the vehicle as per their booking. The dealer committed me that he will share my vehicle delivery status on 4th april and will allocate some sales representative to discuss about this but unfortunately one call arrive from branch sales head’s phone but my bad luck he was talking to somebody else and wasn’t aware about this . After that i tried to reach them and number was busy or no response. They always say will tell you shortly but never call back.
Today, luckily branch sales head picked up my call but again it was my bad luck that i called up @ 6:55 pm when they were leaving for the day. In spite of saying no to me he was talking to me very casually when i shared my booking details and reminded him that you had committed call back on 4th april to share the status then he shared that he was on training and forgot his deliverables. I requested him can i come right now to discuss about this than answer was sorry we are close for today .
After this, luckily i got one call @ 7:20 pm where someone from sales team requesting about my booking and apologizing on sales head behalf. I requested them to talk about this tomorrow because you are already close for the day.
I observed they are lacking in client communication and client dealing. It’s very worst practice by the nexa where the dealer is taking the booking and nexa group doesn’t have any visibility that who & when booked the vehicle and when the vehicle delivered to the client. I called up the nexa customer care they told me that they can’t see my booking details.
There are really better options in market, people will be forced to drift and opt for them if not delivered soon.

My above car has an inherent problem that the brake becomes hard at low speeds of 10 to 15 km/ hr, suddenly, at traffic hold ups. I have reported this to the Maruti Suzuki authorized service center, M/S Kalyani Motors Pvt. Ltd, Mysore road. They have investigated and replaced the brake master. But the problem remains. I feel very concerned and worried when driving at slow speeds. Mariti Suzuki southern regional customer care office in Bangalore, ph[protected] and[protected] are not responding though I lodged my complaint on 30-3-16 and tried reminding them today also.

Dear Sir,

Myself purchase Maruti Alto K10 and scratch coupon No.2143 and win washing machine on November 2015 at the time of Dewali but till now i not get it the same from your dealer.
I am continuously touch over phone and 2 time visited also with your dealer office but always his representative replying verbally, i mailed our Head Office


Manoj Kumar

Bought a Maruti K10. While Purchasing they said if the car is covered under warranty period any problem with engine they will replace it, on believing it gone for extend warranty period also.

Yesterday gone for a service thry charged me 11 k for full service. they intimated that the clutch is weak we need to replace it .Enquired whether i can be covered under warranty period but poor response written mail to contact @ maruti.co.in.

Totally annoyed trusting Maruti we pay for all but nothing they cover.

Clutch replacement is covered during warranty period ?????????????????????????????????????????????

Rajan Contact details : [protected]

I have handover my maruti wgonr mp09ce1099 to mr lakhan mobile no[protected] at patel motors indore & evning 5.30 pm on same day 05/04/2016
I paid rs.7600/that time i notice that work was not done as per my reqirment.
Remote of central lock was not changed
Mud flap was not changed
Told that i purchase from outside.
I have taken the service always from company showroom not from outside but this time i disappoint service rendered by workshop
I will never move to maruti
Bahadur singh rana
[protected]
Mp09ce1099

Details of my cars are as follows.
Owner's name: Mr. Nitin H. Bharaskar,
[protected]@gmail.com
[protected], [protected]
Car no: MH05 CA 3295
Category: Swift Dezire (Diesel)
Purchasing Date: 22ed May 2014
Respected sir/Madam,
by profession i am a Professor at Hinduja College of Commerce, New Charni Road, Mumbai. I have purchased the said car to facilitate my family and service. The car is also being used by my elder brother for his profession as an advocate.
That on 17th Oct.2015 at 2:30 AM (mid night) the car met with an accident( lower part of the car was hit due to the road side stone)
That as the same day i.e 17/10/2015 the car was taken to S.K. Wheels, Turbhe, Navi Mumbai at your authorized service center (photos are attached herewith)
Mr. Rajesh, an attendant in the authorized service center very casually checked the car at the parking place of service center and issued an estimate the copy attached herewith.
Mr.Rajesh, instead of admitting the car very casually and without thorough examination of it advised the driver to take back the car as it is not insured with the Maruti Company.
So the car was taken back and it was being driven smoothly and without indication of any damage in engine.
since the car was running smoothly driver drove it for 150km. (while coming back to Bhiwandi to Wada, the car all of sudden stopped on road itself, dated 21 Oct 2015.)
That on 21 Oct 2015, the car was with the help of towing van again shifted to S.K. Wheels, Turbhe, Navi Mumbai.
That on 21 Oct 2015 the surveyor visited the workshop and assessed the car and estimate issued by S.K. Wheels dated 17 Oct 2015 and also re-examined the car.
That after dismentaling the engine your dealer issued second estimate. The copy is attached.
After inspection of the engine by surveyor, he found that the engine is damaged as the car was driven even after the accident. And as such the damage is of consequential nature, insurance company is not liable. and as such the said amount is to be paid by me.
In fact it was the duty of your dealer to inspect the car and get admitted on the same day but he rejected to admit the car only because the car was not insured with Maruti Company insurance policy as it was previously insured.
It is fault of your dealer, who asked to take back the car without inspection.
that when I personally visited the workshop (s.k.wheels)
the dealer issued me third estimate the copy is attached herewith.
That again the dealer has issued the fourth estimate the copy is attached herewith.
That on 22 Feb 2016 a letter from dealer (s.k. Wheels) received
the letter was for the advance payment of Rs. 50000 to 55000 along with Rs. 250 per day as parking charges from the day of admitting the car, thus the amount is around Rs(37500) the copy of letter is attached herewith.
the dealer continuously demanding the said charges which was out of my reach so out of continuous harassment and frustration I decided to get back the car and repair with local garage.
In our local garage at Bhiwandi again the same surveyor visited and inspected the car and found that the fender part of the car was replaced with the other car (photos are attached herewith) As well as the Turbo Charger is also damaged. Your dealer has replaced the fender part and might have damaged the Turbo Charger, as it was nowhere mentioned in any of the previous estimations issued by the s.k. wheels.
Hence it is prayed that the entire car be repaired at the cost of mental harassment and extreme inconvenience of the owner till then a substitute car may be provided as early as possible otherwise i will take necessary legal steps for compensation.
Thanking your,
Yours sincerely.

Sir/Madam, I submitted original bill issued by CSD Hissar for celerio zxi(O), at Jagmohan motors Rohtak on 26Mar, 2016, after a delay of 13 days today I received a SMS from MSILDL regarding my booking of celerio today on 7th april 2016. Why this much lapse of 13 days after depositing original bill from CSD hissar, . Is this the negligence from M/S Jagmohan Dealer at Rohtak or from maruti suzuki ltd. still I haven't got any confirm information from dealer at rohtak, when I will get my vehicle.

Hi my name is Mr.Devendra, from Sringeri, i have booked the Baleno car in December 2015 and they told us that the waiting period is 2 months, later when we enquired they asked us to pay Rs.11, 000/- cash which we have given, then in February they asked to give the complete amount DD, which we have done but our car was booked on March 9th till then it was not at all booked, finally they told us that they would give the car on 7th April at 4 PM, and send us the mail also, but now Mr.Vinod who is handling our booking is saying he cant give for various reasons.

We will take this to consumer court as we have paid the cash, DD waited for 4 months and still we are waiting and we dont know that we will get our car or not.

I Purchased new Baleno (Zeta 1.3) in the month of Feb-16 from Museum Road, Nexa show room at Bangalore (Pratham Motors). But I was getting one vissile sound when I dot accelerate. I checked with Pratham Motor about this, they identified that Turbo charger has a defect. They replaced the same on 6th Apr-2016.

But I wanted to know why Maruthi has assembled Baleno with defected parts? Let us know what kind quality system you have. Your system has not identified the defected parts.

I understand from this defect that engine life will be reduced as it got more load when Turbo Charger was not working.

I want Maruthi Should take complete responsibility in future if anything happened to engine.

I have booked a Baleno Alpha 1.2 Model dated on 8/9th December, Still now i didn't received the car . The waiting period was 2 months, every time dealer Rohan Motor Nexus is giving assurance that you will get the car within 10 days . According to them my name is in the top list of the booking queue since month of February 2016 but it is due to colour of the car what i have choice i am not getting the car. I want to check it's validity . My booking no is SOB15000958.

I had recently purchased one maruti celerio zxi auto gear shift and today i had send my vehicle for first service to dealer vipul motors old faridabad. At that time i had received a call from service executive from vipul motors saying that we had to put air conditioner filter in your vehicle.But i said that it is merely 350 kms run so it does'nt need to be changed but he replied that from maruti end air conditioner filter is not provided in the vehicle.After listening his words i was very astonished that how is it possible that company is providing ac but not its filter.I had said that guy that i will complain related to the same and then he replied go ahead and do as your wish. I felt very bad on this part and i need clarification related to this cause whether maruti don't provide this filter or at dealer end these type of cheating are performed.

I had written the following query to corp.[protected]@maruti.Co.In and [protected]@maruti.Co.In but received no response even after 2 weeks.

I had purchased my scorss 1.3 zeta on 9th oct 2015 from sai service, edappally (Kl 07 ce 5524)

I came to know from team bhp site that users are provided cash back o[censored]pto rs.90000 for 1.6 versions and maintenance package of 20000km/ 2 years for 1.3 versions due to the recent price cut on various models
I checked with my advisor in nexa-sai service, edappally but he is completely unaware of this.

Hi,

Today i got my Maruti swift serviced at Nanda Motors, Address: Block B, Phase 2, Noida, Uttar Pradesh 201305 . I am totally dissatisfied by their service.
They told service amount will be around 7, 000 but at end of the day they gave bill of 12, 000 and when i said that i am not satisfied they said that they will take my car and not return.

Service is not at all proper and amount which they have charged is not correct and I cannot do anything because i want to keep my car with me.. Please help

I name is amanpreet singh. I have purchased swift dezire vdi on 2nd april 16 from stan auto mohali. Sales team and dealer higher management is so poor that we have asked to come to showroom for delivery and there when we reached the showroom there was no staff except one sales guy and on sales manager. Then we have been told that your cheque is still not credited in our account so we cannot deliver the car and your loan is also under process. That moment was so insulting form that we have decided not buy the car. Then sales manager told us that its our mistake that we came for delivery and said let me talk to our head form some resolution. Then he again came and said me to for a mini statement of my account showing the sufficient balance in account (I felt like that i am beggar and i have to justify my credibility in front of maruti). Ok i arranged the mini statement for that guy then again he came and asked me to write a self declaration mentioning that i have responsible for any payment and bla bla. Ok i have written that letter and gave it to that guy. I and my family was insulted so much that i cannot write. The reason behind is only the communication gap by your sales team. Still no one from stan auto has provided me the service book, information related to service. They have charged the cost accessories but still i have not got the accessories. Still your sales and finance team is not able to finalize the loan and loan formalities and lot more.

Respected sir!
This is to bring to your notice that i have booked the maruti vitara brezza and i have booked it on 1st number and despite of it ur dealer m/s deep motors has not been able to deliver my car and the booking model of the car is zdi+ and your dealer is saying that when the car will be dispatched at my agency then i will deliver you and they are your maruti company is dispatching all other models to the agency except my 1st booked car and they are telling to me that you have to wait for it and so sir please tell me how much i shall wait now and i am the very old customer of the maruti of deep motors, azamgarh and my contact no.[protected] is already registered there since i have purchased the very first car from the deep motors
Please investigate into the matter as soon as possible
I shall be highly obliged to you for this act of kindness

Thanking you
Yours faithfully
Pradeep singh

I have purchased a car in 2015 is having automatic accelerator(Engin rmp veration )problem from the time of purchase of my alto 800 vxi, vehicle no ga 08 m 2637 wide engine no 5370715, chassis no. 586357(Purchased dt: 16/03/2015).Before this i had complained so many times, but sai service & maruti suzuki didnt take it seriously. I didnt get the proper feedback from sai service and maruti suzuki .I have already complained with (National consumer helpline complain. Reference no-671681date 29. 03. 2016).But i didn't gate any reply till date. They are not taking it seriously. Also have sent the final reminder letter to sai service and maruti suzuki through post on 29th of march 2016 but still i didn't get any reply or call from them

Dear sir/madam,

I am a (Proud ?)owner of maruti suzuki s cross 1.3 zeta, this car i had booked even before the company had declared the price i.E. On 5th august 2015,
Booking no.: [protected] & the delivery was taken on 6th september.
Having an understanding that the car would be reasonably priced, where i was disappointed, inspite i preferred to buy the s cross. The sole reason was that, i am a loyal customer of maruti suzuki, i had an omni & later swift dzire.
Now after 7 months i am feeling more offended when i see that the price of the car instead of increasing it has been reduced. Anyone (Friends) who see my car say, the car is good but you have paid more, just because you are an early bird buyer, this hurts.
One more complaint, when we had gone to book the car, my daughter was very much impressed with the touch screen infotainment system. But in this there is a feature of smartphone linking, where it was informed that the smartphone linking has not been started but will be functional shortly. My daughter who had fell for this feature is now pestering me to make it functional. I checked with the dealer but he mentioned that only particular smartphone gets linked with it, to buy this again i have to purchase that particular phone and shell out money.
Request to look into both these issues and help me in becoming a delighted customer.

Thanks & regards,

Sanjay katti

Dear sir;
its my 5 comlaints and i did not get satisfactory reply from your side. ime and my friend purchase 5 maruti swift desire in january 2016 and all these have a same kind of problem after driving 60km per hour all these unbalencing and your engineers also checked it 4/5 time but they did not found the solution till date. it is very frustating and rediclous. please provide the right solution ltherwise i want my money back.. any how..