Maruti Suzuki India Complaints & Reviews

Just bought a new new baleno automatic from krish automobiles delhi

Sad to say quite disappointed with it for the following reasons

1. The car is well loaded but am surprised that it does not have a basic accessory like a fog lamp

2. Suspension is quite bad

3 music system included is atrocious with speakers vibrating on high notes

4. Usb port given does not play music. Have to connect to aux

5 difficult to connect phone thru blue tooth.

6. Boot lid difficult to operate. Have to get off to open it for people who dont know how to open it as in places where they want you to open the boot to check. Very poor plan of not giving a latch inside to open the boot.

Hi,

I am Amit Sharma. I have Nexa baleno bocked since 20-nov-2015 and as of today they are not sure about the delivery. I am very much uspet with all this and was thinking to raise this complaint to consumer firm as its not only car delivery but also playing with the feeling of the one who is eagerly waiting for the car. I got wrong info which caused me with less accessories and now that accessories can not be added as well. Now as per your policy I have to pay the increased amount due to your inconvenience. Please have someone to work on this because I need helping hand to resolve this.

Regads,
Amit Sharma

I have purchased maruti celerio in month of jan 2016
During its first service i have been charged towards introducing the ac cabin filter.
I was not convince about the scheme " how ac cabin comes under standard accessories - opt to have?" it must be a integral spare part supplied along with new vehicle.
Not sure about whether maruti is not providing or dealer (Auto motive) removing it for his own interest?

Asked concern to revert with simple statement
" yes, maruti sell the celerio model with out ac cabin filter"
Its about 2.5 month to receive any reply

Not aware to whom to address this issue and get satisfying answer on all above

To,
Branch manager

Sir i have booked baleno car in the end of december2015. At the time of booking manager of kataria told me that you will get your car within 15 weeks.
Now april started, after taking booking amount we are not getting any response for waiting numbers and how long we need to wait . They even don't sense to inform customer to update about status. I would suggest that they need to get more train how to retain customer.
As a customer we expect that they should inform once in month but all in vain.
This things expected to resolve asap.

Regards,
Hardik parekh

Sir,
I'm JABBAR . I'm a new customer of your new ciaz car.yesterday (1&4-2016) I'm delivered the car from am motors Malapuram (branch:Mannarkkad).I have a problem of your car about aligh wheel and tire.before this buying I'm buyed some cars (eg: cheverlet, tata).all cars get five align wheel include step in tire) but your car I'm get only 4 aligh week, one is only ordinary wheel .not only this problem but also 4 tire size is 16 one is 15 and tire diskbis ordinary .your sales man from Mannarkkad branch are told : " all cars of maruthi the 4 tire is 16 and one is 15". What nonsence are this doing ?

Before this buying in the quotation of Honda city they are told 5:alighwheel ..but I will canceled becoz your your faith..but now I'm is shamed of you..

So immediately I hv get the solution and suddenly resolve this problem.if not I'm avoid the car

Yours faith fully.
Jabbar p
Pulikkadan house
Karimpuzha post
Ottappalam
Palakkad district
Kerala
PH: [protected]
mail :[protected]@gmail.com

24/03/2016 car submitted to sk wheels .
Mr harish was the service advisor of my car (Grand vitara xl7)
(Vehical number mh03ab0009)
Car was given there for general basic service and had some horse pipe problem (That was according to sk wheels). While delivering my car at sk wheels mr.Harish had taken a trial drive where car had no problem.
Its today 12 days still my car work is not done where by i get a call from mr.Harish stating my car has some piston problem. Again as i said car was in perfect condition except the horse pipe thing which they had to replace. They are saying the head opeaning and refitting charges would be 15000rs. The pistons were in perfect conditions all was working fine by suddenly it stopped working according to sk wheels. This is perthatic, totally fine condition car had piston problem after servicing this is totally cheating thing with us. On telephone mr.Harish agree's on thing that car was perfect when was bought to them just the horse pipe thing needed to replace then suddenly my poston's stopped working and had to work on it this is ridiculious sk wheels is just cheating on us.

I, Kameshwar Singh, have purchased swift dezire vdi model in november 2015 and at that time corporate discount was offered to me on submission of the required papers.But after submission of papers I was not given that money from the dealer.they told me that falsely many times that money is transferred to my account.till now they haven't transferred it. Sr. Sales executive Hemant Kumar Singh was the sales executive dealing with me. He was very manipulative with his words.

Dealers - Sudha motors piska more ranchi

My email address is [protected]@gmail.com

Please take strict action for resolving my problem as soon as possible.

Celerio
Registration no: wb24y3828
Chassis no: ma3etde1s00114183
Invoice date: 15.03.2014
Delivery date: 31.03.2014 hours.
Dealer: premier car world

Battery of my car was not functioning. I went to sanei motors pvt. Ltd. On 29.03.16. They confirmed that the battery needs to be replaced, but refused to do this citing that the warranty has been expired according to the invoice date.
I have gone to your site and there it has been clearly mentioned that the warranty starts from the date of handover to the first owner.
I repeatedly requested, but they refused to do it harassing me for 7 hours.
If you need, i can provide the written statement of sanei motors.

On the next day, i went to premier car world, and they replaced the battery on 31.03.2016.
I, therefore, request you to take immediate and stern action against sanei motors.
Prof.(Dr.) sandip pal
Professor in neurology
Medical college kolkata
[protected]@gmail.com

Dear sir !
Regarding cheating & froud case .
Already I was complaint given against this dealer to customer care of Maruti Suzuki, but they don't replied me . see below what I have written dirwctl to the GM .
the voice complaint given on 16.03.16
the written ". " on 18.03.16
again i went this dealers showrooms "ceo " mr abishek to meet personally to con vice on dt 22.3.16 & he said, sure i replace your car but give me 2-3 days after that i call you & settle the matter as possible . so after 4 day later i went their on 28 th 03.16, totally he denying to do positive & he blamed me that i have damaged the car & claming towardas with them, tottaly they were insulted me .not only that they have done another fraud things is they have written some wron receipts above my signature whih i given feedback chart . their i have seen written car was running good no problem everthing is ok ! while i was suffering from 23.02.16 buying thebrand new car .

so pls i need help

the general manager, a
maruti suzuk
case cheating & froud
respected sir !
i mr n.navin kumar, add: 9 a mehar ali road, beniapukur, kolkata – 700017 .
and i am working for one of the iternational company “ conceria tirrena spa italy ” as a inspector .
i had purchased one brand new car maruti ertiga vxi bsiv –r3r4cd5 from,
“ premier car world pvt.ltd ”
92f b .t road (beside agarpara jute mill) kolkata -700058 .
invoice date : 08/02/2016 order date : 24/12/2015 order no : sob15003345
customer id : [protected] sales executive : soumendu mallick vehicle id : ma3elmg1s00367203
invoice no : vsl15002257 booking dealer : 0611 delivery dealer : 0611 .
my complient no : [protected]. (17.03.2016)
since 2006 i had purchased car only at maruti suzuki .from “mohan motors “ .
but in year 2014 dec one of my friend suggested to purchase from premier car world so i exchanged my old car swift & purchased alto 800 … some of my family problem to travell in small car, & i decided to purchase big vehicle so i went same showroom & changed my alto800 & purchased ertiga new .
i booked dec 2015 in same shoroom ( premier car world ) … the sale executive mr soumendu mallick told me that at moment car is not in the stock, so you have to wait for atleast 20days .. so i agreed & paid advance for booking rs 10000/-,
20days pasted, i had phoned to sales executive for my car to delivery on jan 22nd 2016 … he told that still car was not at stock its coming from delhi …. any how month was pasted …….
forcely again i phoned in feb 2nd 2016 & i told him “ i want car as soon as possible ” so sales executive told me car was in my showroom after week i will delivery it by all completeing documents & regiestration . as per rules when car was in their showroom they have show me the car before registration, that i can see it . but they dint do & they send it to registration ….. anyhow theu delivered the car on 23rd feb .
but they have done billing on dated 08/02/2016 … i don’t know why they delevered my car on 23rd feb 2016 .
i inform you the main & important case of this letter :
while iam taking delivery on 23rd feb 2016 …. i found re-painted on the brand new car from back to right side bumper to rear door & some dust of paint in windom glasses … & i informed the sales executeve & customer care manager … they are not ready to hear anything & just they saying everythings is ok ! after arguing about 3hrs they finally agreed with me & replaced only the back side new bumper … & i taken delivery on that day but after 2 week i took my car to one accessory shop to fit a seat covers carrier & bumper gaurds …. while iam fitting seat covers i had seen, same side from back bumper to rear door their was huge roughness & re-painted that side i found that some things may be held that’s, accidentel or damaged . bcoz totally that side no desings like another side it was was totally top to bottom its founded plain .
next day i took my car to the showroom & informed & shown to sales manager, sales executive & customer care manager too, again same as they are arguing, after 3… 4hrs they finally agreed with me and they said ….
“ what you want”
simply i said i have given price for the new car & not for the accidented car, i want brand new car . but said we are not able to give you new car but we will make this car same as a brand new & taken 3 days to rectification . no
now the question raised that why should i take accidentel car while i given for brand new …??? & why should i compromise??? with them what was my fault ???
why they have cheated me ???
pls verify or ask your person what means pdi ???
bcoz statement given by sales executive mr somendu mallick, he said that …
while the car who bought us from duck area to our showroom ..may be he had accidented on the way. so our driver had done some repaired & re-painted works on the car, but he dint informed us …… & our pdi people also careless to do their job just they had send it our showroom without any checking the car, which seems damage .

problems in my car is from back bumper to rear door total area damaged & re-painted.
1. roughness 2. repainted 3.no desings compare to left side .
so my request is .
1.replace my car or
2. refund my car price with out fitting charges, which i done in my car for rs 32000/- ….so sir ! pls go forward seriously in my case & do postivily which is good .
thanking you !
best regards / n. navin kumar.

I am maruthi suzuki customer since 6 years.
I used swift ldi of 2010 with registered no. Ap 21 af 131.
I go for regular services at authorised msa work shop in kurnool.
I had ac problem in my car and gave for repairing in msa maruthi in kurnool and they put the car in their workshop for almost a week in obeservation.
But the same ac problem recurred within a week.
I am seeking fast and better action from ur side

Worst pre sales services.By dealer harekrishna motors - mulund mumbai
..No one came for test drive, valuation despite time taken ..Still on insistence of my neighbor booked wagnor amt with them and sales person promised to pick balance payment cheque and documents...Even after five days followup nobody came and asking me to come to thier showroom for balance payment..

I like to cancel my booking

Maruti promoted S CROSS as permium vehicle and assured a premium experience through NEXA show rooms. To our disappointment S CROSS was highly priced and the price was reduced more than Rs. Three Lakhs on bill value since the car is launched. The top model has a very lousy pick up it only picks up after 1500 RPM. The back seating in this model gives back pain in the long travel. The experience of servicing and customer support is same. i feel I am cheated by their marketing gimmick.

I made a complaint on 27mar2016 under complaint no[protected] .it was
a shock for me when i recived from maruti that your complaint has
been resloved as per your satisfaction.i fail to understand how they
have closed my complaint as i didnt went there yet
i request yourgood self kindly intervin in this matter
regards
tasif mumtaz
[protected]

Nexa — Baleno car not delivered

I have booked Baleno diesel ZETA on 14th Febrauary, but till date I have not got any information on when I will get the car. I had done pre-launch book so that I could get it early, but if it takes the same time as after launch booking, what is the purpose of doing a pre-launch booking. I did booking in Khivraj Nexa showroom Chennai Ambattur.

HariSubramani.V
[protected]

Last year during 2015 may 8th, we bought a car ..a swift ...from Adoor Indus motors ...
Its been 1 year
We bought a taxi
We have received a subsidy check...but the check had been lost and we have resubmitted the application for subsidy along with the affidevict of noterry public through the Indus motors Adoor...but we have not yet received the said subsidy check and we are now to transfer this vehicle from taxi to owners
So kindly issue a no objectiin certificate regarding the non receipt from Indus motors Adoor

Vehicle number: kl 4 ah 296
Chassis number : MA3EHKD1S00865886
ENGINE NUMBER : K12MN1566377

Hoping that there would be an immediate action
Faithfully from Navas h(owner)

I sent my vechile up32ch7760 for servicing and for rectification of radiator prblm, to maruti authorised service centre. They charged 20, 000 for servicing and 9000 for some damege rectification work(after claiming insurance) which is too much.

Dear sir
I am r.N.Peri from raipur chattisgarh. I own an alto car bearing registration number cg04h1798. My car was given to sparsh automobiles pandri, raipur for replacement of door and some repair of bonnet on 26/03 and delivery taken on 28/04 after repair but found a severe problem in steering and the same was brought to the notice of the agency and found that the bolts of the steering assembly were left loose. This type of serious carelessness was not expected from maruti suzuki. Of course the problem was rectified by sparsh automobiles, but still request your highness to investigate into the matter.
Regards
R.N.Peri

I have booked Maruti Baleno Petrol Top end model on 31st Oct 2015 with Bimal Nexa, Bangalore. Initially, they were told that I would get delivery in 2 months. after completion of 2 months, I started calling them to ask the status. they said your file was missing. they asked me to provide booking payment receipt, credit card statement in jan 16. they asked me to pay down payment of Rs.2.78 lacs in cash & balance I am going for bank loan in feb 16. bank loan also got approved. but, I have not received any information/confirmation about my vehicle allotment. I have been waiting for almost 5 months & paid around Rs.3 lacs . they promised me many times delivery of my vehicle. but nothing happened.

I had booked baleno cvt on 7 dec 2015 from navnit nexa Andheri. At the time of booking i was told that delivery will be given by februaray. we are using maruti suzuki cars since two decades. I am not at all happy with the way NEXA has turn out. They behave as if they are having monopoly. on 14 march senior person from navnit told that car will be delivered by april 8. on mar 14 he told that my waiting number has come down to 2. its 28 march now and there has been no reply from them regarding the status of delivery. i hope my problem will be solved within two days or else i will go for honda jazz

hiren dodhia
[protected]

We had booked a Baleno Zeta 1.2 petrol variant of Ray Blue Color on[protected] from SK Wheels Nexa Showroom Navi Mumbai. We had been promised delivery in 4 months.
Everytime we call up the showroom no one is able to tell the status of the delivery and by when it would be available.
Also, 2-3 times whenever we had gone to the showroom, there was no car available for test drive.
Every month the price of the car increases by 10K and that is painful too.
I request you to convey them to respond us with proper timeline and not keep us in dark.
We liked this car and hence do not want to cancel the booking and buy another one. Kindly do the needful.