Maruti Suzuki India Complaints & Reviews

Maruti promoted S CROSS as permium vehicle and assured a premium experience through NEXA show rooms. To our disappointment S CROSS was highly priced and the price was reduced more than Rs. Three Lakhs on bill value since the car is launched. The top model has a very lousy pick up it only picks up after 1500 RPM. The back seating in this model gives back pain in the long travel. The experience of servicing and customer support is same. i feel I am cheated by their marketing gimmick.

I made a complaint on 27mar2016 under complaint no[protected] .it was
a shock for me when i recived from maruti that your complaint has
been resloved as per your satisfaction.i fail to understand how they
have closed my complaint as i didnt went there yet
i request yourgood self kindly intervin in this matter
regards
tasif mumtaz
[protected]

Nexa — Baleno car not delivered

I have booked Baleno diesel ZETA on 14th Febrauary, but till date I have not got any information on when I will get the car. I had done pre-launch book so that I could get it early, but if it takes the same time as after launch booking, what is the purpose of doing a pre-launch booking. I did booking in Khivraj Nexa showroom Chennai Ambattur.

HariSubramani.V
[protected]

Last year during 2015 may 8th, we bought a car ..a swift ...from Adoor Indus motors ...
Its been 1 year
We bought a taxi
We have received a subsidy check...but the check had been lost and we have resubmitted the application for subsidy along with the affidevict of noterry public through the Indus motors Adoor...but we have not yet received the said subsidy check and we are now to transfer this vehicle from taxi to owners
So kindly issue a no objectiin certificate regarding the non receipt from Indus motors Adoor

Vehicle number: kl 4 ah 296
Chassis number : MA3EHKD1S00865886
ENGINE NUMBER : K12MN1566377

Hoping that there would be an immediate action
Faithfully from Navas h(owner)

I sent my vechile up32ch7760 for servicing and for rectification of radiator prblm, to maruti authorised service centre. They charged 20, 000 for servicing and 9000 for some damege rectification work(after claiming insurance) which is too much.

Dear sir
I am r.N.Peri from raipur chattisgarh. I own an alto car bearing registration number cg04h1798. My car was given to sparsh automobiles pandri, raipur for replacement of door and some repair of bonnet on 26/03 and delivery taken on 28/04 after repair but found a severe problem in steering and the same was brought to the notice of the agency and found that the bolts of the steering assembly were left loose. This type of serious carelessness was not expected from maruti suzuki. Of course the problem was rectified by sparsh automobiles, but still request your highness to investigate into the matter.
Regards
R.N.Peri

I have booked Maruti Baleno Petrol Top end model on 31st Oct 2015 with Bimal Nexa, Bangalore. Initially, they were told that I would get delivery in 2 months. after completion of 2 months, I started calling them to ask the status. they said your file was missing. they asked me to provide booking payment receipt, credit card statement in jan 16. they asked me to pay down payment of Rs.2.78 lacs in cash & balance I am going for bank loan in feb 16. bank loan also got approved. but, I have not received any information/confirmation about my vehicle allotment. I have been waiting for almost 5 months & paid around Rs.3 lacs . they promised me many times delivery of my vehicle. but nothing happened.

I had booked baleno cvt on 7 dec 2015 from navnit nexa Andheri. At the time of booking i was told that delivery will be given by februaray. we are using maruti suzuki cars since two decades. I am not at all happy with the way NEXA has turn out. They behave as if they are having monopoly. on 14 march senior person from navnit told that car will be delivered by april 8. on mar 14 he told that my waiting number has come down to 2. its 28 march now and there has been no reply from them regarding the status of delivery. i hope my problem will be solved within two days or else i will go for honda jazz

hiren dodhia
[protected]

We had booked a Baleno Zeta 1.2 petrol variant of Ray Blue Color on[protected] from SK Wheels Nexa Showroom Navi Mumbai. We had been promised delivery in 4 months.
Everytime we call up the showroom no one is able to tell the status of the delivery and by when it would be available.
Also, 2-3 times whenever we had gone to the showroom, there was no car available for test drive.
Every month the price of the car increases by 10K and that is painful too.
I request you to convey them to respond us with proper timeline and not keep us in dark.
We liked this car and hence do not want to cancel the booking and buy another one. Kindly do the needful.

Dear sir,

Sir i booked a car swift dzire vxi (O) on 13.03.16 from sumitra d.S. Motors, lakhimpur kheri utter pardesh, name - vipin kumar, booking amount given 5000 rupee.I told him taht if agency able to deliver the car before holi then i will book other wise i will not book the car, they comitted to deliver car before holi (24.03.16), but they failed to deliver again they comitted to deliver car on 28.03.16, but today i called agency, agency told me that, can not deĺiver car today, and it will take 10 more days.Its a second time agency made false comittment to me and lied to me. Now i dont know what shoul i do.
Pls look i to the matter & do the needful

After booking i got msg ( congratulations on dzire [protected]@sumitra ds.You are eligible for a customer docket with written commitments.Team maruti.Tollfree no.[protected]

Pls find attached attached herebooking recipt, cotasion & promise paper

I have bought a dzire car on June 2015, Till then it was fine but yesterday when I open the garage I saw one "L" type straight line crack is found on the front glass then I go to my Bhandari automobile workshop at serampore, hooghly and they told it's a air crack and they asked 4700. Now my question is what is the meaning of warranty. One parts of Your car has been broken automatically then why should I pay for this. Please resolve

Dear assistant
I Altaf Mirza having an demate account at unicon investment solutions Srinagar Jammu and Kashmir India from last 6 years .but I am not able to contact with any company official .
Now I request you one thing that please help me out as I am receiving dividends as well. I will enclose the DD OF dividends cheque.
As my contact details are as under
Cell [protected]
I'd is mirzaaltaf.[protected]@gmail.com

My name is Naresh Kumar i have booked maruti baleno delta diesel variant white color with Stan autos ludhiana on 31st december 2015 with a commitment of delivey by 5th February 2016 by their sales man Pankaj verma but its already 26th march 2016 he is not even picking my phone and also not giving any date when i will receive my car instead he ask me to take blue or silver color car.I am really harassed with this person dealing.My booking receipt no is REC15001597

Dear Suzuki team,

I am writing this complain with utmost frustration caused to me and my family due to purchase of Suzuki vehicle access 125.

Let me tell you incidents.

1: I purchased Suzuki access 125 in february 2015 from Shiv Auto Riders Pvt Ltd, Kalewadi Pune.

2: After 10-15 days only of purchase, vehicle started giving problem. Its engine started getting stopped while vehicle is running. Firstly I thought it could be due to low speed but same thing started repeating again.

3: So I did show vehicle immediately to dealer Shiv Auto Riders. I got reply from them that this will be solved during first servicing. After this I handed over vehicle to service centre for first servicing. After doing servicing, service centre people said that they have fixed problem and it will not happen again.

4: I drove vehicle for few days and same problem happened. Again service centre people took it for some hours and said they have fixed problem and won’t be happening again. But it again happened after few days.

5: Likewise this I almost completed 4-5 servicing at Shiv Auto Riders kalewadi with same problem mentioned at job card every time. Till time this was clear to all that this vehicle has manufacture fault.

6: As problem occurred again, I asked Shiv Auto Riders’ people to arrange my meeting with some senior authorities of Suzuki who can solve problem permanently. So they advised me to show vehicle at their head branch at Shiv Auto Riders Chinchwad.

7: I met Mr. Mehmood (mob: [protected]) at head branch. He assured me to solve issue and asked me to drop vehicle for servicing. This was my first paid servicing. Mr. Mehmood billed me 1000+ rs and said he has cleaned petrol tank and checked engine to solve problem. And assured me that vehicle won’t stop again while running.

8: Unfortunately problem occurred again. This time I forcibly asked to meet some senior authority. So Shiv Auto Riders chinchwad met me to Mr Jeetendra Sharma(mob: [protected]). Mr. Sharma listened my problem and said he will ask senior engineer Mr Sandeep Rajpali(mob: [protected]) to check this vehicle.

9: On same day in front of Mr. Sharma, in front of Shiv Auto Riders chinchwad only, my vehicle which my wife was driving stopped suddenly in front of running truck. Truck also applied break suddenly which saved me and my wife from accident fortunately.
Similar accident happened few days ago when my wife was driving vehicle alone, vehicle access stopped suddenly on signal and due to such stop car almost hit access from behind.

10: After that also problem is not solved. Recently I took vehicle at Shiv Auto Riders kalewadi in March 2016, mechanic at which did same thing as they did when I show vehicle in February 2015. He prepared job card, noted my problem about stopping of vehicle. Solved it and handed bike to me, with assurance that t problem won’t occur again. But again same thing is happening; vehicle is still getting stopped while running.

Now, I am mailing this story because I want to know answers for below points from Suzuki management.

1: Who will be responsible for me or my family’s life if suzuki’s faulty engine vehicle again stopped while running and accident occurs? I want Suzuki to take responsibility as they had not solved problem since last 1 year and me and my family are suffering for this.

2: Who is responsible for mental harassment to me and my wife caused due to this vehicle?

3: Who is responsible for time that I wasted in visiting and explaining same issue of newly made vehicle to service centre people?

4: Shall I go for consumer case?

5: I want replacement of complete vehicle as it is manufacture fault. Please let me know how you are proceeding for it?

Thanks
Sarang Amrutkar
Mob: [protected]
Pune

I have received pathetic service from Spectra Motors -

1. Delay in delivery of the vehicle- despite giving mail confirmation

2. Wrong confirmation of chasis no and Engine no - I had taken Insurance policy on wrong chasis and Engine no.

3. No ethics and Morality from Dealer - I wasnt informed that they have given vehicle of different chasis no. Now the Insurance is on different vehicle. I cannot drive the vehicle without the Insurance policy

4. No technical info shared by Dealer

5. Vehicle had no petrol at the time of delivery - Even dealer's engineer couldn't drive the vehicle

6 Dealer's sales manager doesnt respond timely

7. They havent provided any email address of Maruti Suzuki - Despite asking them for 3 times
8. Dealer's executives are very rude and impolite.

Pathetic service from my car indore
We got very bad experience to buy a car (wagonr vxi) from my car indore.
They are not solving my problems and every time when rush to thier office, they give me new surprises like two days before I called them for the status of car RTO REGISTRATION. One of the company's customer service person told me that your RTO PROCESS did not complete because of you did not paid interest/penalty rs. 1500 by the way of late payment fees. What is late payment fess you are charging from me?
Your DSE (MR. HARSHIT CHOUBEY) IS NOT answerig my call and provide all details so, from where I will get proper information? He is very irresponsible person of your company.
I have some following issues:-
1. If the full amount not paid by us, so why have you handed over the car to us. After delivery of car you did not done RTO Registration Process and said my full amount is unpaid.
2. As per the policy of RTO authority every car should be completed RTO registration within a week So why did you not filled RTO FORMALITY. .it has completed more than 2 months. I had told you that I will get registered the car for RTO by myself only but you told that sorry madam your registration process and insurance are almost done. I said ok NO problem. After I would GET to know, you did not filled RTO process. You have taken all money for registration but you did not complete it till now.
3 . When we were interested to buy a car you have called me so many times but a after purchasing car your DSE (mr. Harshit choubey) is not attending my calls. And if I call to your office, your manager (mr. Sumeet rathore) tells me to call only DSE, the DSE will answer your all queries. tell who is responsible person in your office?
4. For just only rs.1500, you are not filling RTO registration, this is my major concern, I told them I will pay all interest/penalty but you have to provide me a written letter in which it is mentioned that you charging 1500 rs. By the way of interest/late payment fees.
First time I purchased a car with very bad experience. solve all issues and RTO process. Otherwise I will complaint to RTO authority for not completing RTO registration of car on time in spite of this we made all payment to you. I will also complaint to consumer court for your unethical acts. You have taken responsibility for completing all legal formalities of the car so why are not performing your job?

I purchased a new Alto K10 car from maruthi (KA-51-MH-2542) on 23-Oct-2015 but due to poor build quality steering controls are broken under normal usage. raised a complaint in maruthi website also no response from them. i fedup with both maruthi and dealer kalyani motors mysore road branch bangalore. they are not ready to replace broken item under warranty.

Poor customer care and poor product.

Third service of my car(mp09 cr0895)
held at patel motor vijay nagar indore.In that service they changed the engine oil and in my deisal car they put petrol car engine oil I.e (MGO-5W30)-IOCL.I already put telephonic complaint but didn't get any satisfactory feedback.in future if car met with any kind of technical error only u will be the responsible .kindly take that issue seriously and get back me revert other I will take serious action against that

Dear sir

My name is rajkumar i bought suziki acess before 3 year and now my suzuki acess not working i given my vehcle for repairing in company service station team say that engeen not working and costing charges say 9000 Rs i am not aware about charges address is
Sivalik suzuki isanpur ahmedabad opposite isanpur brts bus stop ahmedabad gujarat

I have purchased a new Alto car having Reg.no.WB30U0494 from Bhandari Automobile, Haldia on 29.02.16 and delivery on 17.03.16.Why during delivery of new car the original proforma Invoice not providing to me and the excuse shown that ledger not made ready.Is the way of business. I am unable to know about the money I already paid as the credit -debit statement not given.It is supposed to be ready and handover to customer during delivery of car.Request to Maruthi to take action and tell their dealer to follow the rule of giving bill to customer.