Maruti Suzuki India Complaints & Reviews

Hello sir,
i am kamlesh bisani and i have booked ertiga on 18th feb from kapico chennai and their order no SOB15002811 dated 19.2.2016 in that they have mentioned tentative delivery 20.3.2016 to 25.3.2016 but their sales executive mr bala committed me 20 to 25 days from date of booking so we booked vehicle accordingly and as per executive commitment days are getting over by ( 11.3.2016 to 17.3.2016 ) but still they are asking another 20 days

thanking you
kamlesh bisani behalf of nikhil bisani. LOAN HAS BEEN FULLY CREDITED ON 4th OF MARCH TO KAPICO CHENNAI BUT STILL ASKING ANOTHER 20 DAYS.

Wheel caps fitted to my Celerio car fall off posing serious risk to other road users.Maruti's authorized service station says this is due to manufacturing/design fault and they have secured all 4 wheel caps by plastic cords which has become an eyesore.My email to their [protected]@maruti.co.in has not evoked even an acknowledment

I have been experiencing utter carelessness and irresponsible attitude from the vendor. I delivered my car on 7th March post an accident and I was told that they will be able to deliver it by 14th March and reason of taking 7 days to repair was due to the insurance formalities. The insurance formalities were over next day itself. However, I have still (16th March) not received my car. When I called up on 14th March I was told a new delivery date of 16th March, again when I called up today morning they have given me a tentative delivery date of 18th March and citing non-availability of required parts. I am not sure when I would actually get my car. I am surprised how come they give one date after another and consistently miss that. Full address of the workshop is: -
Zenith Auto
Bhola Nath Sarani, Chinar Park, Kolkata - 700 157
Ph:[protected]
[protected]
Mass Code 5529

I purchased one scooter suzuki acces 125 with a high expectations.now the head light of my scooter is not working and brought the scooter to my nearest dealer M/Ss Signature Motores today at arround 11 30 hrs.After my enquiry at 1500 Hrs i have been told that thr fault finding is going on.at 1700 hrs I have been told the coil may be defected and thaey have to strip the engine .i wonder the head light coil is placed under the beneathe of the engine.Any un technichal person will laughed on that.After that i have been told that the coil is not availiable in the nearby service centres only available with the sevice centre in Malapuram whichis located 200 km from our lacation and obuisly will get after two working days. you immagine it is the factor of a simple head lihgt is not working .for that we have to put our vehocle for two days .It is very much unfortunate to say this is your after sale serviceyou render.it is a mater of shame for your company

Height of insincerity and disgussion
i have booked S cross 1.3 zeta model in 18th feb 2016, they told me that they delivered it in 20 days but after waiting one month did not get any response from KIRAN NEXA SURAT, the sales person Ms neelam rajput do not give any commitments about car delivery and forced me to buy higher model or cancle the current model bookings even they charging for cancellations which is unacceptable.worst and disgusting management ever.Maruti said NEXA is premium segments but i think it's worse segment and they should definitely learn meaning of commitments specially sales person of KIRAN NEXA SURAT and GM (brijesh singh ) of nexa surat too.

I had purchaased Swift Lxi (RJ-14-CZ-7557) car from Vipul Motors, Jaipur.
I had paid for AUTOCARD at the time of purchase and they had said that u will recieve it in 10-20 days but i have not recieved it yet.
And when I complained about it at the showroom, they said me that we have given it to u.
I am very dissappointed after hearing this silly excuse.
I had told Mr. Sagar (My Sales executive) many times that please give me the autocard but they are not listening to me.
PLEASE TAKE ACTION REGARDING THIS ISSUE & HELP ME TO RESOLVE THIS PROBLEM.

I had bought a new swift car ( vdi ). with in the second service the engine oil get leaked by drop by drops..
the complaint was not yet cleared in the second service, so we returned the vehicle to POPULAR pachakkal kozhikode. ph.[protected], email : [protected]@popularv.com

Dear Sir,
I complaited manytimes about my problems related gear hard in my suzuki new vehicles but still this issues not solved in my service station aathi cars, Tirunelveli, Tamilnadu.Kindly clear my problem immediately.

I, vinod gambhir bought a alto800 vxi (Dl4cas2422) on 20 march 2013 from d.D.Motors, peeragarhi, new delhi-110087. My car is driven 8200 km only till now. I have also paid for the extended warranty which was till 19 march 2016. I have recently gave my car for service on 12 march 2016 in d.D.Motors, peeragarhi and in that service i was informed that one part of air flow selector is broken form inside and as it comes under the extended warranty it should be replaced but it is not replaced. They are telling me that i have tempered the knob and because of that internal part is broken but the knob is working alright. And it is not possible to break the internal part from outside. This means i havent got the benefit of extended warranty. Now you only tell me how can i broke the internal part ?????
It is my right to get the air flow selector replaced or repaired free of cost at the earliest .

Dear Friends- I booked my baleno this Year in Jan and my car Baleno Alpha (Ray Blue) was delivered to me on 7th Feb-2016. On day 2 evening I noticed the headlight beam were shaking on smallest potholes at the speed below 60kmphs, I though of taking it to the workshop and show them. But in the mean while informed Bagga link, Kolta, new Delhi from where was handover/delivered to me. I put a complaint with Nexa Toll free number on 1-March-2016 and though they might help me get to the root cause as the showroom guys were not very concerned after they received their money and the agent got his sales commission o[censored]p selling me complete accessory package, tefelon and anti-rust coating .

However the mail was sent to GM baggalink workshop and Territory service manager (MSIL) and I was the one to contact him next day in his mobile which was shared by CC, rather than they contacting me (Premium nexa experience)
When contacted, they fixed a appointment for my visit on 6th March evening and said that, they would arrange another baleno and check wheather the shaking liight was in my car or other baleno as well. I called the workshop 6th morning and told them that I would come between 5-6pm and they acknowledged.

The best part of customer dedication is yet to be shared.

I reached 5:30pm and they said that they were unsuccessful to arrange for alpha baleno which is equipped with a projector headlight and keeping my calm, I requested them to please ask your guys to take my car for a spin and see if the lights were really shaking while driving or not.

2 advisors from the workshop took my car for a spin in Bawa poultry compound, vasant Kunj and agreed that the lights were really shaking like there was something was loose inside the projector. In my earlier visit they said that the shutter inside the eprojecto, which does the hi/low beam is loose and it is standard in all the cars (can you believe that !!!) And there is no solution to it.

I later made a video in their workshop and sent it out to all the people in baggalink, nexa experience team, maruti mailing list and no one ; not a single person has replied or acknowledged saying that they will get back after the finsings. Today again I called (9-march-2016) the nexa CC Tollfree and again he has sent a reminder to the people who are supposed to look into this experience.

This is a FYI to all my friend here who have booked alpha, it's the most irritating part of driving at night and the concentration that of the driver will be always on the light beam rather than on road. The light shaking is too much and these guys at suzuki dont even notice the faulty headlights manufactured by Indo Japan limited

I am sharing the video link, this test was performed with handbrakes applied and the technician is giving acceleration. Please see the booth when it's zoomed.

https://goo.gl/photos/8ozX8fK78NwgKEQa6

Sir,
I am the owner of Maruti car from June 2011. I am working in Reserve Bank Note Mudran Press in salboni, Distt. West Midnapur, West Bengal and brought Maruti Alto Lxi from Bhandary Auto mobiles at Kharagpur and very recently I intended to exchange my Alto Lxi with Maruti 800 Lxi, and in connection of that one sales Manger of Mrs. Bhandari Automobiles, Mr. Dhananjoy met me and agreed to take over my old Alto Lxi by paying Rs.1, 80, 000.00 and adjusted with New Maruti800 Lxi on 31st. January 2016 and taken away my old Alto Lxi car with Pre-Paid SBI chaque of Rs. 2, 80, 000.00 and never turned up after several requests. With him one more sales manager Mr. Biswanath also came and with Mr. Biswanath and other personnel of the showroom I completed the deal on 05th. March 2016 with a lot of harassment, financial loss and mental agony. Which detoriates my health in following way:
1. While taking my old Alto Lxi car, I asked to hand over my extra fitting of accessories costing Rs. 30, 000.00 (approx) such as Music System, Seat cover, 20 ltrs of Petrol etc. but Mr. Dhananjoy told and assured me that due to shortage of time he cannot dismantle the accessories now but next day at showroom he will hand over all the extra accessories without fail but after continuous request on telephone and physically present at Mrs. Bhandary Automiles showroom at Chandrakona Road where I received by their security staff ( Mr. Dhananjoy was not present) only Music system, that is fully damaged and unserviceable and 03 pieces out of 06 pieces of seat cover, it is also torn and useless. When asked Mr. Dhananjoy, he misbehaved and told me why crying, I will pay you money for the items from my pockets.
2. Next, I request Mr. Dhananjoy to complete the deal before 20th. Feb 2016 as my daughter’s 10 class CBSE Final examination were there at Midnapur, some 25 kilometer away from our RBI Township, but surprise to see that never come to me and a lot of difficulties and other helpful staff of showroom I could complete the jobs of RTO. I have haired a car for my Daughter’ Examination for Rs. 5000/- for 6 days.
3. I am High pressure patients and due to that tension I became Heart ailment and last 10 days I am under treatment of specialist and as his advice I have ECG, 2D Echo-Cardiograph etc with financial cost Rs. 7000/- and a lot of tension.
4. Sir, I was deep faith on Maruti company and for gladness and enjoyment I was decided to exchange my car but due to Mr. Dhananjoy, Sale Manager’s negligence, careless and rude non-co operative attitude I incur a loss of near about Rs.40.000/- with mental agony and health problem
5. Hence, I request you, not to allow Mr. Dhananjoy to deal with probable customer, He is lair, careless and basically wicked person, and I also request to compensate my loss of Rs. 40, 000/- so I can reaffirm my faith on Maruti Automobiles as well Mrs. Bhandary Automobiles.
6. If my legitimate graviencesses is not meet then I will forced to approach higher legal forum for redressal of my graviencesses

Thanking you,
Dipak Chakravarty, RBI, Salboni

My new swift dzire zdi automatic is dilivery 12/03/2016 11:00 am on 3:00 pm i am checking revers car but car no waking in revers
I am contact maruti kiran motor 5:00 pm on work shop but not ripening my car
Today not ripening my car and not receive my phone on himanshu raval
No response
My brand new car is two day stay in your work shop

Dear sir/madam,

I bought my new ertiga in January 2016. It got a small accident from left side of front. I gave it for service to raj sneh service center at baraut, distt. Baghpat, uttar predesh. They told me it would take 15 days in repairing my car. After 15 days i saw my car has got a lot of scratches marks on right side of window. I complained for it to maruti suzuki customer care with all details on 5 march 2016. Till then i enquire about the status of my complaint.. they repeatedly reply me that your complain is under process. No action has been taken so far after 7 days. On 11 i received my car after service. I am completely dissatisfied with the service provider workshop. Hope you will take the matter seriously. My complain no. is [protected].
With regards. ...

We have booked celerio zxi, AMT Grey color on 5th Mar 2016 at Gems Motors, Hyder nagar, kukatpally, Hyderabad.

Dealer promised to deliver the car on 12th Mar 2016.
Loan processing was done on 8th Mar 2016

On 11th Mar 2016 at 20:00pm, sales excutive has informed about stock unavailability.

I bought a 2016 swift dezire vdi which was delivered on mid of feb. from the first drive itself i noticed the steering wheel was so rough and hard to handle which makes the driver hand too tired plus its not safe to drive the car, and i waited for first service for a improvement but even after 1600 km the steering is still hard and rough to handle.when i complaint to service centre they told they cant do anything because the new design especially 2016 models comes with this faulty steering. i am very disappointed and dont know what to do plus now i am facing an new problem with the car ie its difficult to move the gear most of the times its too rough which is an another reason for me not to drive the car. can u please either repair and make it fit too drive or else take the car back and give my money back and i wonder how maruthi suzuki guys can be so irresponsible

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Wednesday
Shamine, me 3
Thank You for choosing Maruti Car at KAPICO
dear shamine, i am kamlesh bisani and i have booked ertiga on 18th feb and your order no SOB15002811
[protected]@gmail.com
Thank You for choosing Maruti Car at KAPICO
Inbox
S
Shamine
Dear MR., NIKHIL BISANI Hearty Greetings from KAPICO Motors India Pvt. Ltd. At the outset, we would like to extend our profound gratitude for the booking you have made with us. It is our esteemed privilege to have you as part o...


kamlesh bisani
to Shamine
Feb 20Details
Received mail...
Thank you
Henceforth kindly mail all subjects in the name of KAMLESH BISANI.[protected] or [protected]

kamlesh bisani
to Shamine
3 days agoDetails
dear shamine,
i am kamlesh bisani and i have booked ertiga on 18th feb and your order no SOB15002811 dated 19.2.2016 in that you have mentioned tentative delivery 25.3.2016 but your sales executive mr bala committed me 20 to 25 days from date of booking so we booked vehicle accordingly and
now we required vehicle ASAP and as per executive commitment days are getting over by ( 11.3.2016 to 17.3.2016 ) so i am requesting you to give delivery as per committed.
in case of fail to give delivery as per dates kindly refund our advance payments.
thanking you
kamlesh bisani behalf of nikhil bisani. LOAN HAS BEEN FULLY CREDITED ON 4th OF MARCH TO KAPICO CHENNAI BUT STILL ASKING ANOTHER 20 DAYS.

HThis is bring in to your knowledge that I am regular customer of Maruti and using product from long time .
I have purchased Swift dezire in 2012 from Karnal and I was satisfy with the services also but last few days I am facing problems in services which is giving your dealers ...

this is complaint regarding front two lights as its seems totally dull and not cleared . plastics of the lights is so dull that's why I am facing problem while driving as lights gonna be so dim.
i have visited today modern motors and asked to change these lights as i have taken extendable warranty when I have purchase this vehicle . I have paid extra amount for the same also ..
i am Also planing to buy another Maruti product Baleno but if i faced such type of problems then I will change my view ..

I request you to please asked your dealer to change lights of my car Hr05AH0778 ...
car is under warranty please do the needful and reply also ..
details of the vechile is - Owner Suresh Kumar
Mobile number - [protected] vishal
[protected]
email id - [protected]@gmail.com

i she'll be very thankful if you will help us..

Regards

I bought new alto 800 lxi date 25/3/2015...meri car k 1year bhi pura nhi hua hai or engine parts me jang lag gya hai...me consumer court me fariyad krne vala hu...

‎Dear sir/ mam,
‎ I had given my maruthi swift vehicle no:tn14b3026.for service in khiviraj motors perungudi omr( chennai)on dec18/2015 when given for service.service center executive told that it will take 1month to complete the service then I told it's ok no issue thank u. After one month I visited the service center they told we didn't get spare parts pls wait for one week after that still I visited service center again and again they're telling spare parts not came pls wait for two or three days. Ididnt get proper response yet. I hope you take immediate action and solve my issues and deliver my vehicle as soon as possible .
thank you! Regards . V.manjula
[protected]

Dear sir
sagar munot from ahmednagar . taken ciaz zdi on 27 dec 2015
sir when i took car
1the sun protector on the back mirror knob was broken
2the foot matress of cream colour totally was black
3 all the bolts of the seat were all loose
4the front portion of the car from driver side just above the wheel is bent
5inside the dash board on the kinner side the noise comes when driver on rough road
6scatches on the dash board above the sterring and and on the door were power windo button and on the googles case in celing
7broken driver seat adjuster
8the raer ac gets automaticallu off and sometimes doesnt operate
9the silver pipe bent inside the bonnet
10the car of old stock aceepted by one of the employee
if these stype of fraud done with me tell me sir why i should not do a case against kankariya showroom not give in a paper against the dealer and maruti. the same problem many people are facing. as i have messaged every time to satyan kankariya about this. plz give us the new car as you taken all the money from us.and i need car production date . if i m not supported i will have the help of mahiti aadhikar.