Maruti Suzuki India Complaints & Reviews

Dear sir

This is my above mentioned complain which still remains unresolved.

I have booked a maruti ertiga zdi plus grey with fort point automotive cars pvt ltd, thane in the month of november 2015 stating that i want a 2016 mfgd vehicle.i was promised the delivery by janaury 2016 ending or maximum by feb 16 mid.but the car is till date not delivered to me.

finally i lodged a complain with yourself(mul) on 22/02/2016.i was promised a quick solution by your attendant.i recieved a call and an email from anuja madam (crm fort point thane) assuring me that my vehicle will be delivered in next 3 to 4 weeks that is a maximum upto 23rd march 2016.

on 8th of march when i called up the showroom regarding the vehicle status anuja madam and mr sudhir patra straight away said that the vehicle has not been allocated/dispatched from maruti plant .the production of this particular model is slow and we are not sure that we will be able to deliver ur vehicle on the given time.

as mentioned in my earlier communication i have informed you that there is my sons wedding in our house on 24th march 2016 and this car booked to be gifted to him as a gift for which i anyhow need the vehicle latest by 23rd march 2016.

after that when the showroom did not respond, i called maruti head office on[protected] on 9th march i.e yesterday and was attended by pooja madam crm dept.she assured me that the matter will be conveyed to the concerned manager/team on priority basis and i will get a call back shortly.but after calling her up 2 to 3 times i got no response.now when i call up for pooja madam, she avoides my call.somebody else picks up the call and says shes not on the seat and will give message to call you back.

im realy shocked to see this kind of treatment maruti gives to the customers.

pl note il be very straight in my communication . . . .i want the vehicle delivered anyhow by 23rd march 2016.i will not compromise on colour or model.its been more than 3 months im suffering bcoz of this delay.i have even handed over my old car to fortpoint true value dept long back.

request you to pl look into this matter as very very urgent or i will have no option but to go to the media, consumer forum and legal authorities for help against this kind of fraud maruti is doing to me.

expect your prompt reply and quick action on my query

thanking you

ramjeet yadav
ph: [protected]

Maruti suzuki dealer namely pagariya auto take maruti van no mh20 dj 2651as on 26/12/15 duo to accident still not giving return.Complain on customer care as on 3-3-16 but no devlopment.Today visit at show room said you have rise complain take delevary from company i am not elbe to repair-pl take nessesary action

I am adil parry from Jammu and Kashmir, distt kulgam. I bought Suzuki swish scooty dealer said it will give u mileage 50-55 km p/l . Company saying 60 km, but in practical it gives only 33 . The company has cheated with customers. I Made many complaints against company but it's not responding. Has I to apply court now??? It's shocking that they are advertising this product which is fraud and false. Dealers name is baba motors kulgam.

I am a technical consultant for tooling
I bought Maruti Wagon R from Cars India chennai (valasaravakkam branch)
I took delivery on 13th January 2016 and first service was due on 13th Feb.
When contacting the sales executive (Mr.Vignesawaran) he gave mobile No. of their service person who in turn asked to contact anther no. When contacted I was told that they will arrange the first service on 8th March.
On 8th March he car was taken for service by their representative and I was told that the car can be delivered on 10th by 04.00 PM
!. when Maruti instructed first service in a month why the service personal does not adhere to the condition.
2. I am not provided by duplicate keys as promised and the reason given that there is delay from Maruti
3. I have planned a long distance trip on 10th morning and the delay putss me to lot of inconvenience
4. There is no co ordination between sales and service and I am getting different commitment from each telling that what they are telling is correct.
5. The sales person starts blaming me for not informing him about the service though ihad phoned him and informed him and he is the one who gave me differrent mobile nos. to contact
6. They have customer like me for granted and they take no care about our situation
7. This is my fourth car from Maruti and 8th in our family.
8. I had similar problem with previous car during first service with cars India and I switched over MSM guindy for further service requirements.

I request to please do needful so that we customers are not put in to troubles
Regards
R. Manivannan
ID: [protected]@yahoo.co.in

The red arrows point the 'nut joints' and 'place' where the manifold cover is supposed to be.This is causing direct emission of heat from Head to Compressor of A.C.
HOW this sort of mistake is done at manufacturing level by Maruti Suzuki????
Mind you earlier this feature was available in all SWIFT Cars!!!

I contacted my dealer "Rana Motors, Tis Hazari, Delhi" but they also denied to help.
Regards
Dr. Harsh Kumar

Vehicle : wagon r vxi
date of purchase : 21 dec 2015
place : abt limited gunidy chennai india
i purchased wagon r from abt limited guindy chennai on 21 dec 2016 and drove the car to tirunelveli on 22 dec 2016 2nd day of vehicle purchase which is

about 650 kms while driving we found the head light becomes dull and back to normal light brightness even interior light near driver head side also

going dull and then restoring the light back to normal brightness
on 3 rd day of the morning we were able to replicate the light becoming dull issue when the vehicle is idle at engine started with the help of pressing

power window button so we found issue at whole electrical or bulb assembly has electrical related issue on goggling we were able to understand it

might be due to battery or alternator or ground not fixed properly
we have reported the issue during 1st service on 30 dec 3016 9th day of car purchase at aadhi cars pvt ltd dealer code a3031 after collecting the vehicle

after 1st service while driving at 7pm we saw the issue has not been addressed during the end of first service where we found that same issue persist and not

yet resolved then again when we checked with the supervisor mr subramanian in person along with vehicle for 2nd time at service centre he told to bring

the vehicle another day and didnt checked the issue at all
so herewith i am having conclusion that i am very much disappointed on having a issue of electrical fault on the 2nd day of vehicle purchase

expecting resolution
esakki selvam

Naresh kumar agrawal
B/o- ramesh agrawal
Gupta dresses
At/po- attabira,
Dist- bargarh
Odisha. (India) 768027
Phone- +[protected], [protected]@rediffmail.com


Dtd. 06th-march 2016
To,
All responsible management people
Maruti suzuki and group

Company:- maruti suzuki india ltd.
Make/model:- ertiga zdi with alloy wheel (2014)
Vehicle no. Od17e 3333
Maintenance/ condition:- fully maintained and all serviced at maruti suzuki authorised service station at proper time

Sub:- question mark on quality of esteemed quality conscious japanese car maker maruti suzuki india ltd ????

Dear sir/ madam,

1. During 2014, we bought a ertiga zdi top model car with alloy wheels of esteemed maruti suzuki. The car was supposed to be fitted with all safety features including two numbers of front air bags, for which we were charged an extra premium amount in the name of safety.
2. We, along with our family members are die hard fans of maruti suzuki brand having 03 more cars and interestingly all of maruti suzuki cars.
3. Till date, we had a strong feeling that the japanese companies never compromise on quality part and provide the best of technology into their products, even better than the germans or american.
4. But now, we really feel ashamed of our decision to stick to maruti suzuki cars, that too on quality parameters.
5. On[protected], we had an accident (Reasonably major type, reasonably because i am still alive to write such letter) and the front side is completely smashed.
6. But surprisingly, the balloon at driver side didn’t blow up even after i was tied with the seat belts. And the pavilion side balloon came out just as a piece of cloth with no air. I hope this cannot be called as –
“the high technology quality conscious japanese technoloty of highest standard”
7. We have sent the vehicle to the local authorised service station (Odyssy motors, at sambalpur, odisha).
8. While assessing damage, they say that the vehicle requires major repairs which will take 03 to 04 months time (Mentioned in attached report) accepting that the accident is of severe type. But when asked about the non-opening of balloon on driver side, they say that the sensors on right side requires even more impact to blow up( guess until the driver dies)
Now it is my humble request (Being a perennial customer of maruti suzuki and alive still) to make a detailed impartial enquiry into the matter and if the company feels to still care its customers, do convey the details of finding of non-conformation of quality specifications.

“hope the japanese companies still prioritise and believe in quality of highest standard and never compromise on that”.

With regards.

Yours truly,


(Naresh kumar agrawal)


Encl:-
1. Photographs of the vehicle
2. Copy of local service station report

I bought Ertiga (hybrid) on[protected] from CM Auto Chandigarh and also gave my old Indica car in exchange of Rs. 47, 000/-. I have submitted my RC of newly bought Ertiga Car within one month. Despite many reminder to CM Auto I have been transferred subsidy even after more than 3-months nor I have been given exchange money of my old car. I need my payment with interest for delayed period.

I am [removed] and a proudfull owner of maruti dezire car bearing registration no. DL 1 CN 6821 in my mother'S [removed] name. In the month of feburuary my above said car was sent to AKANSHA AUTOMOBILES PVT LTD MORADABAD, UTTAR PRADESH for repair under the insurance claim as it was met with an accident . The service advisor Mr. pankaj singh look after it and created the job sheet no. JC[protected] on 18.02.2016 at 9;30am. my concerned is that the excess amount has been charged by changing unnecessary parts those are claimed to be changed by company but i doubt whether all parts had been repaired/changed or not as accident was not a major one, and by including various things like ORGANIC PERFUME-LEMON etc those are not there in car at the time of delivery of it and further these steps has nothing to do with work shop work. so all these amounts is a cheat on me Further i want to mention that my car has not been properly repaired as central locking system is not working properly and the steering is moving very hard and it feels as if i am driving a truck instead of a car.I am hugely disappointed with work profile and attitude . Its a totally wastage of my hard earn money. I want the work to be properly done as soon as possible and unnecessary extra amount that has been charged be refunded at earliest.I may also be provided the full detail of parts replace along with their depreciated amount that i expect to paid under normal car insurance clam...MOBILE NO. [removed] ..ITS MY MOBILE NO.

Booking done on 20.02.2016 at Tanya Automobiles Baghpat Road, Meerut by paying Rs. 5000/- as booking amount. Thereafter, Loan processing start, and loan get released and amount transfer to dealer's Bank Account through RTGS on 05.03.2016. On 07.03.2016, got a call in Morning from Dealer to enquirer about when the delivery is being taken. Thereafter when we confirmed that we are coming today itself to take delivery. They started telling that delivery can not be given as there is no car at the showroom and no further expected date of delivery as cars are not coming from company.

I’m manoj kumar my alto 800 accident on 10 Dec 2016 and I’m accident claim Bagga link dealer patparganj
Advisor note my all Claim parts note and claim approved
My car ready on 10 Jan but car deliver on 29 Jan car delay deo pendency
But my car not repaired with all work my car given some extra sound front wheel
I’m already complaint surveyor and maruti bagga link and iffco insurance
But all department ignore my problem
Vehicle no DL14CB0250

I have give my car to service centre at 1/3/16 at Deep moters Azamgarh. At delivery time on 6/3/16 at found that my car petrol level is less and so maney derty music CD in my car. My car numbers is UP-72 AF 8808 and my mob no is [protected].

Dear sir
My wagon R car (reg no KL01 BT 2257) is admitted your service center at Nilamel, Kerala on 5/1/2015. Unfortunately till the date the said vehicle is not repaired. Many times i inquired this matter to the concerned service center. They replied that Maruti is not delivered the parts required. Please take necessary steps to speedy delivery of my vehicle.
Pramod k v
[protected]

There is rat smell coming from my car. On day maruti suzuki jamkash vehicleades rs pura staff removed one rat. But the smell continued to be there. On 2nd day one DGM Mr Sharma at rspura branch not only misbehaved but also threatened me. Even my vehicle was not repaired. I contacted GM Jammu but even he couldn't help me. Instead he asked me to come to jammu as the DGM at rspura was stubbornly not correcting my vehicle. Im mentally harassed. And if the matter is not sorted out i will approach the consumer court.

Dear Maruti,

I would like to bring to your notice that there is some issue with my Car Gear System which is not being able to be resolved.

When I bough the Car, the gear was working fine. But within 1 month, i.e. before first service the gear shifting from 2nd to 1st started creating issue. It was not like shifting to other gears. I reported it in the first service but they said it is like this only and there is no such issue. I insisted twice but since the problem was not so big, I came back.

But now the gear problem is increasing, 2nd to first is considerable now and sometimes gets stuck. Apart from this 3rd to 2nd has started to show the same issue. So, I raised complaint and visited the service center in wazirabad, gurgaon again. This time the issue was presented to the AGM there, Mr. Mukherjee. I admitted that the issue is there and instructed the senior engineer to get it resolved.

The issue was reduced by the service but never vanished. So, I came back with the issue to the AGM after 2 days. They this time showed me some new cars which had more or less the same issue. I was astonished to see this.

This means all Celerio Cars are having the gear shift issue which increases day by day like mine. This is serious concern and needs to be addressed by maruti immediately before something goes wrong with the gear box.

Hoping to see a response soon from you.

Thanks,
Harshit ([protected])

I purchased a wagon R in Dec.2015. I am regular customer of M/S LMJ motors Jodhpur, Rajasthan.I got my vehicle checked up at the above dealer where I was told for replacement of BOX ASSEMBLY, STEERING GEAR. I was also told that this part is out of stock & will take about a week's time.

I want to ask that will your organisation will be in the position to supply the referred part with in such time. I also want to know that if this supply is delayed, then it will enhance any more damages/ losse to my car.

If you are going to purchase a Car, don't think about Indus Motors. Worst service i ever experienced in my life.

Stay away from Indus motors.

On 08.02.16, I approached Indus motors service Muvattupuzha for minor painting work and re fixing rear bumper of my Swift ZXi with registration number KL-17-M-xxxx. Painting work was on front and rear bumper. All locks of bumper was intact and no damages. The vehicle was received by a service advisor named Shameer. He promised delivery on next day evening ie on 09.02.16. But he failed to deliver it. Next day I was in a hurry and collected the vehicle around 11:00 Hr. Since I had an engagement, I didn't get enough time for a thorough check at service center. They charged me Rs 3350 for a minor painting work. Service advisor who delivered the vehicle was so irresponsible and arrogant.

Later I found painting work was so pathetic. Even my 5 year old kid could have done better than Indus expert painter. Even putty is not covered properly, black color of putty is visible. Painted surface has an irregular shape as it looks like applied with bare hands. Large paint bubbles or droplets are present at the location. Under body and silencer tip is covered with white paint.
Rear bumper is not re fixed or locked properly. After two days bumber's locks given up & corners are bulged out.

Worst part is whole car body is covered with remains of fine particles of white paint (looks like remains of spray paint), especially on windshield. I am not able to operate windshield wiper due scratching sound. Even after several car washes still paint remains are there. Thanks for giving me a Matt finish free of cost.

Under body coating is another trap. Indus will not top up or re coat it.

All together I approached Indus motors Muvattupuzha 5 times for service out of 5, 3 times I received pathetic service. Rest two times one was 1st free service and other was a minor repair. Every time Indus customer service representatives frequently calls and distutrbed me until I given a neutral feedback. I think this is not a fair practice. They don't care about your valuable time & money.

@ Maruti authorities. If you people are going to continue business with Indus, definitely you are going to loose customers.

Thanks for giving such a wonderful experience.

Dear Sir,

My Sister has booked Maruti suzuki SWIFT VDI model on 19 Jan.2016 from Akola Maruti Suzuki Dealers and paid entire amount on 28 jan.2016 basis the confirmation received from your(Akola Maruti Suzuki Dealers) executive that he will get the vehicle with in 8 days from date of full payment received. Now is almost 45 days and still u guys are not giving the confirmation on vehicle delivery. Every time I(Trupti's Brother) called your executive he just says that vehicle will be delivered to us within 7 days.

I have taken the loan from HDFC Bank basis the confirmation received from your executive. Now my EMI have started but still vehicle is not delivered .So why should I pay thE 1st EMI as I have not yet received my car ?

Do let me know the when the same will be delivered. If at all we don't get the same with in this 2 to 3 working days you will be forcing me to escalate the matter.

Also pls note that by any means if the cost of vehicle raises we will not pay a single rupee, then u on ur end sort out the issue.

And a firm request manager sir(Akola Maruti Suzuki Dealers) of Akola told me on 29th of feb that he ll call me on 2nd march regarding my car's delivery status and yet i have not received any call from him... that means even u r not having any responsibility towards ur customer . so plzzz sort out the matter nd deliver us our car

thanks and regards
Tushar Wankhade

Dear Sir,

My Sister has booked Maruti VDI on 19 Jan.2016 from Akola Maruti Suzuki Dealers and paid entire amount on 28 jan.2016 basis the confirmation received from your(Akola Maruti Suzuki Dealers) executive that he will get the vehicle with in 8 days from date of full payment received. Now is almost 45 days and still u guys are not giving the confirmation on vehicle delivery. Every time I(Trupti's Brother) called your executive he just says that vehicle will be delivered to us within 7 days.

I have taken the loan from HDFC Bank basis the confirmation received from your executive. Now my EMI have started but still vehicle is not delivered .So why should I pay thE 1st EMI as I have not yet received my car ?

Do let me know the when the same will be delivered. If at all we don't get the same with in this 2 to 3 working days you will be forcing me to escalate the matter.

Also pls note that by any means if the cost of vehicle raises we will not pay a single rupee, then u on ur end sort out the issue.

And a firm request manager sir(Akola Maruti Suzuki Dealers) of Akola told me on 29th of feb that he ll call me on 2nd march regarding my car's delivery status and yet i have not received any call from him... that means even u r not having any responsibility towards ur customer . so plzzz sort out the matter nd deliver us our car

thanks and regards
Tushar Wankhade

Myself LAXMI NARAYAN and car number DL6CP5850 (swift dzire) sep 2015,
from past couple of days my wheels are making noise, even after so many allignment and other options my car wheels are making a strange noise, so please try to fix this problem as soon as possible. i have already driven my car 10180 km. i am looking forward a positive reply from your side.