Maruti Suzuki India Complaints & Reviews

Hi I am Mahesh Bhosale.

We had booked Maruti Suzuki Baleno Silver Alpha Peetrol-Metalic 1.2 Petrol variant on 3rd week of Nov 2015 at Sai Service, Ssakal Nagar, Baner Road, Pune and paid an advance of Rs. 11000.00. Car was booked on my wife's name - Sanchita Jadhav. Relationship manager name is Shubham Mehrotra. They gave me a booking requisition form duly filled and invoice for loan purpose. They assured me to deliver the car within 45 days. And after a month they said they cannot deliver it until next 3 months. We had already passed the loan and waiting for delivery of the vehicle. I immediately applied for the cancellation. Along with cancellation form I submitted all the documents like booking form etc.

I had seen the well dressed people talking in English with sophisticated customer.
But all this is fake & illusion. I advise customers of Baleno to think twice before you approach any Baleno showroom. Car may sound good to you but the kind of service you will get is so pathetic. You can not get the reimbursement of your own money in case of cancellation. This is an open cheating of the customer. Baleno must be ashamed of having such a mindset. Now I feel I will go to consumer forum to teach these guys a lesson.

I booked a swift dezire car with fair deal dilshad garden Delhi on 31st Jan 2016. Booking time informed that it will take 4-6 weeks but i[censored] installed accessories rs 30000 then will arrange in 7 days. I agreed for accessories also due to compromise myself. Whenever I called exctv told wait I am arranging. Till date I didn't get proper reply. Is it the policy of company for purchase accessories, insurance etc with new car.
Waiting for reply.

My ertiga 2013 model now located in Hercules Marathi service kallambalam, trivandrum I aproche them the vehicle 1and2 gear not working properly they check the vehicle and they saying too much problems engine oil is not pumping properly that's why turbocharger got some problem etc the vehicle only runs 38000 only now the vehicle is not start still dead .in a small km vehicle got too much problems.we doing the periodical service properly the same service center. they saying to solve this problem need Around 65000 if i solve this problem how I can believe this problem Wil not come again who will take response how I can suggest my friends take this vehicle never. I am expecting company response immediately thank u

Vehicle was given to maruthi mandovi, jp nagar, sarakki, bangalore for vehicle not getting started - 3 times given for same reason in a single week between 18th jan 16 to 25th jan 16.

complaint made to customer care, ho. despite this, no proper service - not even 15 days are over today again same problem. This shows how customer service are being given

very very hopeless service.

if complaints are not resolved just inform us so that we can go for a vehicle who will give very gud after sales service


pramod
[protected]

I purchased maruti wagonR VXI car on 30 december 2013.
details of the vehicle - customer name - WO Pradeep Kumar
customer add - 10/6 sector 13 gandhinagar
chassis no - MA3EWDE1S00666949
engine no - K10BN4616578
invoice date - 30/12/13
invoice No - VSL13001344

extra charges by company
handling charges - Rs.6400
registeratin charges - Rs.3870 (company charged Rs.25956 whereas due amount was supposed to be Rs.22085)

i have submitted a written complaint to the officials of the company Ms.Bhoomi who forwarded the complaint to Mr.Jignesh joshi in the month of december 2015. i have made numerous visits to the agency as well as telephonic communications with Mr.Joshi and Ms.Bhoomi but to no avail. i feel cheated on my decision to purchase a maruti vehicle. i am thoroughly disappointed by this behaviour of the officials.

i hereby request refund of Rs.10270 by the company
Thank you,

Pradeep Kumar
10/6 sector 13 gandhinagar, gujrat
382016
[protected]@gmail.com

Is that your company policy to do your works twice, & pay twice for that.
I'm a huresh Coustomer of kirtikunj auto mobile Jaunpur. They never told once to any maintenance.

In Babu, purchaised a zift desire (kl 32 H 7124) from kochi branch on july 2015.One week before when I drived around 60 km it was break down without any reason and I informed to Indus mechanical shop for repairment, who behave very badly towards me
After two days they returned back my dezire.Afterwards middle of my long journey (around 160 KM) with my customers same thing happend again and I suffered a lot to arrange another facility for my passengers.Now I can not use my dezire because today[protected] I faced the same problem and need an ultimate solution to solve my issue.I confront so many difficulties recently

Dear  Sir,

    I am Anjinyulu i book  vehicle  from  your  show  room  from Suzuki  apple  auto btm layout  Bangalore GS150R  i  am  really sad  about the  service  that you  have providing  for  customer i  am  really  disappointed  of the worst service  what do you people  think  that  i am  fool  to  aspect  to use used  vehicle i have  booked for  new  vehicle paid 91000 rs about  they  have  provided  me  used  vehicle i have bill  for  it  . i have  already  given complaint  to  police station  i wont  leave you  i ill go to  consumer  court  and the  sells  officer  are list  bothered  about  it.i have visited  show room  thrice no one  are ready  to  solve the  issues they  dont know  how to handle  the customer. request  you to  take this  mater seriously and  take  action in one week contact  no:[protected]

I book alto k10 amt in varun motors they failed to deliver it on time saying that it would take atlest a month to deliver so out of no choice we booked vxi maual and the delivery date was conformed and to our suprise they couldnt deliver the vechile on time and we had to postpone the booking worst dealer i have ever encountered even the discount amount was reduced at the tme of delivery

I have booked Celerio ZXi AMT (O) Silky Silver on 19-Dec-2015 from Bimal motors Mahadevapura. They have verbally comited delivery of vehicle with in one month. Based on that I have submitted all by loan documents. So far they are unable to deliver vehicle. 15-Feb-2016 is my second EMI date. I have registered a complaint with Maruti ( # [protected]). Not seeing any progress on this issue. Please let me know the status.

Regards,
Manoj M

I booked a Maruti Alto 800 Lxi in december2016 and paid as advance of an amount of Rs3, 22000 to the maruti dealer in kolkata named AutoHitech[located in Sarat Bose Road].The sales person who was in contact with me was Mr.Abdul Gaffar.However I had to cancel the booking on 22/01/2016 by submitting the cancellation form.I was told that the refund of money will be done quickly within a week.However its 3 weeks almost, but I am yet to get the refund.Whenever I contact the dealer, the front office lady asks me to contact Abdul Gaffar.When I contact him, he says its yet not ready on various excuses.I urge to refund my money soon, otherwise I shall be compelled to approach Consumer Redreshal Forum and demand interest on my money.So kindly make sure that Auto Hitech refunds me the money within next 7 days.Otherwise I shall have no option than to move to court of law.Thanks

I has purchased a wagonr vxi in 201. Stereo system fitted in the car, given with the usb selection option but port is available in the system. Then for what purpose the selection switch is given when there is no use of this one or to make public fool that you have been given with fully equipped stereo system.

I given my scooter on 1st feb. some oil leak found on the teliscopic suspention,
engine oil changing & sevicing now they telling about shortage of gasket...any way they did not contacting me ...l contact last friday...because of no response ...

Subject - Complaint regarding tyre bubbling & non co-operation of
executives after my reminders.


Hi, my self sanjeev Sharma from Ludhiana . I bought a car of model
no.PB10EU1273 in 2014 april.after sometime I suffered a problem regarding
tyre bubbling/Side crack, but my car had only done 13335 kilometres only
I contact your BRIDGESTONE executive officer .But they no pay any attention
regarding my problem. Your executive officer told me that tyres has no
problem .But in actual they bubbled and side crack .
Your executive handle my problem in easily way and no pay any attention
regarding my serious problem also not suggested in right way. He said to
me tyres are changed on their actual position . I mean to say that I
shuffled my bubbled tyres with other two tyres. In this situation My
question to maruti is that tyre quality should not checked while sale of
a new car. I am also a mechanical engineer so I know very well for
material testing, elongation testing and life test..your executive don't
suggested to me testing of tyres in proper sense .They waste my time from
last some days .let me tell that maruti does not ensure the material
testing and quality of all parts while sold any car .In my busy schedule
I have no much time for going to testing for my tyres again and again at
your service place .If any mishappening occurred with me and my family
whenever I used my car then I blamed only to maruti .so give me best
solution of my problem as soon as possible .i humbly believed that my
tyre changed as soon as possible, and see the attachment

I Humble request to you pl resolved solution as soon as possible


Sanjeev Sharma.
[protected]

Sir,
I got your brand ritz lDI ( KL29-F- 1625) at 2012 dec. afer a 3 months back the problem develop. Only run 20000km still. We meet our deilar Herkulize kayamkulam. they come and collect from on NH47 HARIPAD inbetween by journey due to this complaint then they put more than one week in their work shop without repair. after a few days they return . thye says ok problem solved it's never come again. But after a two monhs back the same faluire coming . I can't trave

Ihave booked Wagon-r VXi in Varun motors, , Telangana on 16.12.15(Receipt No:VJA/KTGM7141).Sofar car not delivered.2days back sales manager contacted me &demanding 4% Exess amount on Ex-onroad price.But i denied that proposal.In this connection kindly do needful.Orelse this may affect your reputation.Why can'not i approach consumer form.

We have purchased vehicle no, hr26ch 2290 swift dezire in july 2014.
we have got it servised at prem motors gurgaon service no.95129501.
we still facing battery problem as vehicle is not started thrice in last one week.
pls see,
old no was hr99tbt9617,
thanx
khan

I had purchased zeta 1.6 s cross from sai service, mumbai just 20 days back. To my utter shock i suddenly observed that the bonnet & top both were already been repainted. Then just to ensure my observation i took technical advice from some senior vehicle valuators & even they confirmed the same. I definitely have not paid money for all this. I want the dealership should recall the default car & hand over a perfect condition new car. I had got it checked with the dealers sales team & technical team as well. They had confirmed the same & had assured me detailed investigations 8 days back, but they havent even reverted as off yet. Buying Maruti's most expensive & premium car was a nightmare after the unexpected findings. I herebuy request the concerned authorities to step in & take appropriate & promt action as i belive in Maruti they are a beliver of quality & customer satisfaction.

I bought maruti dzire LDI 2 years back, and from starting their is problem of battery in it. battery automatically discharged after 1-2 months. and service center always charge the battery and give it back to me till the battery in warranty period.
Now when warranty expired they are saying battery needs to be replaced with your own money.

They are not telling the problem in my car due to which battery gets discharged automatically. and not giving any reason that why they didn't notified me when battery was in warranty .

To,
General Manager,
Maruti Suzuki India Limited,
1, Nelson Mandela Road,
Vasant Kunj,
New Delhi – 110070


Dear Sir,
I have full faith in Maruti as a brand and with very high expectations, I purchased Wagon R VXi BS4 on 1.11.2015 from Fort point Automotive (cars) Pvt Ltd, Thane M S.
The chassis no is MA3EWDE1S00966298
Engine no. is K10BN4766373
RTO Reg. No. MH04/GZ/6502
On delivery day itself the dealer was informed that Electronic Power Steering was not working as expected. There was a typical noise coming from the vehicle which was also reported. I took the vehicle to service station on 06/11/2015. Air pressure of tires was checked and I was told that such noise is normal for new version of Wagon R. It was also told that the steering will be free after some running. I was not convinced and then I was requested to wait for a week or so, as it was Diwali period.
I kept on following up with dealer/SERVICE stn., keeping my other engagements on hold. I used vehicle sparingly causing lot of inconvenience to me and my family during the festive season.
After Diwali, on 18/11/2015 I took the vehicle to Service Station however my complaint was not heeded.
The first service had fallen due on 30/11/2015 and again my vehicle was sent for servicing with specific mention about pending issues. Routine servicing was done without any efforts to resolve the issues. On subsequent follow up as under, I was told that steering wheel of this new model is like that only. My complaints were not taken up seriously.
INVOICE No. DATE
BC15026241 09/12/2015

BC15026221 09/12/2015

I kept on pursuing. Finally, my complaint was regarded as genuine on 12/12/2015 [INVOICE No.: BC15026478] and the power steering was opened and it was found that Steering Rack had a fault and some steps were taken to rectify the same. Slight improvement was found as the steering was little smooth though not up to desired level.
There was no solution to the noise issue. I kept on following up.
Sir you will appreciate my agony.
My continuous follow up yielded some fruits. On 22/12/2015, I was told that there is problem with tyres and all 4 tyres will have to be replaced. I was asked to approach the Authorized Apollo Tyres Dealer.
I went to M/s Satyam Tyres Thane, the authorized Apollo Tyres Dealer on 23/12/2015 and got replaced all the four tyres.

Still the noise issue persisted. Now it appears that the rims/wheel bearing are defective.
As regards the power steering, the noise was there while turning the steering wheel either in stationery mode or in motion. I was told that the assembly of the steering needs to be replaced and the same will have to be ordered and replaced soon.
On 01/02/2016 [INVOICE No.: BC15031610], I again took the vehicle to service station and got the Collapsible Steering Column Assembly replaced.
The movement of steering has remarkably improved however humming sound
Still continues.
Sir, I really do not have words to describe my displeasure. I retired on 31.10.2015. Till then I was using company vehicle. I wanted to have small car and so I opted for the best - Maruti Wagon R – Vxi. However I repent for this.
A brand new vehicle has been taken to service station for more than 10 times in less than 60 days.

Sr. No. DATE INVOICE No./Remarks

1 06/11/2015 No Invoice Generated
2 18/11/2015 No Invoice Generated
3 30/11/2015 1st Free Serv.
4 09/12/2015 BC15026221
5 09/12/2015 BC15026241
6 12/12/2015 BC15026478
7 22/12/2015 Tyre Inspection Done NO Invoice Generated
8 23/12/2015 Replacement Of Tyres
9 26/12/2015 Gen. Check Up, to resolve the noise issue.
BC15027947
10 12/01/1016 BC15029567
11 01/02/2016 BC15031610

The tyres have been replaced, power steering assembly is replaced, rims/bearings are defective. I feel that used car also may not have these many problems.
Being a senior citizen, I had lots of plans for outings after retirement. All have gone haywire. Never had I had a pleasure of driving a new car.
With heavy heart I must say, that I sincerely feel being cheated as the vehicle delivered to me has some inherent manufacturing defects. I say that the vehicle delivered to me was defective.
I request you to please thoroughly probe into this and replace my car, compensate me for the mental agony, physical stress and monetary loss I have suffered in last 3 months.
I reserve my right to go to the appropriate forum to redress my grievance and seek appropriate action against all concerned as may be advised by my Lawyers.

Girish Shintre