Maruti Suzuki India Complaints & Reviews

Dear Sir,

I am Anjinyulu i book vehicle from your show room from Suzuki apple auto btm layout Bangalore GS150R i am really sad about the service that you have providing for customer i am really disappointed of the worst service what do you people think that i am fool to aspect to use used vehicle i have booked for new vehicle paid 91000 rs about they have provided me used vehicle i have bill for it . i have already given complaint to police station i wont leave you i ill go to consumer court and the sells officer are list bothered about it.i have visited show room thrice no one are ready to solve the issues they dont know how to handle the customer. request you to take this mater seriously and take action in one week contact no:[protected]

I book alto k10 amt in varun motors they failed to deliver it on time saying that it would take atlest a month to deliver so out of no choice we booked vxi maual and the delivery date was conformed and to our suprise they couldnt deliver the vechile on time and we had to postpone the booking worst dealer i have ever encountered even the discount amount was reduced at the tme of delivery

I have booked Celerio ZXi AMT (O) Silky Silver on 19-Dec-2015 from Bimal motors Mahadevapura. They have verbally comited delivery of vehicle with in one month. Based on that I have submitted all by loan documents. So far they are unable to deliver vehicle. 15-Feb-2016 is my second EMI date. I have registered a complaint with Maruti ( # [protected]). Not seeing any progress on this issue. Please let me know the status.

Regards,
Manoj M

I booked a Maruti Alto 800 Lxi in december2016 and paid as advance of an amount of Rs3, 22000 to the maruti dealer in kolkata named AutoHitech[located in Sarat Bose Road].The sales person who was in contact with me was Mr.Abdul Gaffar.However I had to cancel the booking on 22/01/2016 by submitting the cancellation form.I was told that the refund of money will be done quickly within a week.However its 3 weeks almost, but I am yet to get the refund.Whenever I contact the dealer, the front office lady asks me to contact Abdul Gaffar.When I contact him, he says its yet not ready on various excuses.I urge to refund my money soon, otherwise I shall be compelled to approach Consumer Redreshal Forum and demand interest on my money.So kindly make sure that Auto Hitech refunds me the money within next 7 days.Otherwise I shall have no option than to move to court of law.Thanks

I has purchased a wagonr vxi in 201. Stereo system fitted in the car, given with the usb selection option but port is available in the system. Then for what purpose the selection switch is given when there is no use of this one or to make public fool that you have been given with fully equipped stereo system.

I given my scooter on 1st feb. some oil leak found on the teliscopic suspention,
engine oil changing & sevicing now they telling about shortage of gasket...any way they did not contacting me ...l contact last friday...because of no response ...

Subject - Complaint regarding tyre bubbling & non co-operation of
executives after my reminders.


Hi, my self sanjeev Sharma from Ludhiana . I bought a car of model
no.PB10EU1273 in 2014 april.after sometime I suffered a problem regarding
tyre bubbling/Side crack, but my car had only done 13335 kilometres only
I contact your BRIDGESTONE executive officer .But they no pay any attention
regarding my problem. Your executive officer told me that tyres has no
problem .But in actual they bubbled and side crack .
Your executive handle my problem in easily way and no pay any attention
regarding my serious problem also not suggested in right way. He said to
me tyres are changed on their actual position . I mean to say that I
shuffled my bubbled tyres with other two tyres. In this situation My
question to maruti is that tyre quality should not checked while sale of
a new car. I am also a mechanical engineer so I know very well for
material testing, elongation testing and life test..your executive don't
suggested to me testing of tyres in proper sense .They waste my time from
last some days .let me tell that maruti does not ensure the material
testing and quality of all parts while sold any car .In my busy schedule
I have no much time for going to testing for my tyres again and again at
your service place .If any mishappening occurred with me and my family
whenever I used my car then I blamed only to maruti .so give me best
solution of my problem as soon as possible .i humbly believed that my
tyre changed as soon as possible, and see the attachment

I Humble request to you pl resolved solution as soon as possible


Sanjeev Sharma.
[protected]

Sir,
I got your brand ritz lDI ( KL29-F- 1625) at 2012 dec. afer a 3 months back the problem develop. Only run 20000km still. We meet our deilar Herkulize kayamkulam. they come and collect from on NH47 HARIPAD inbetween by journey due to this complaint then they put more than one week in their work shop without repair. after a few days they return . thye says ok problem solved it's never come again. But after a two monhs back the same faluire coming . I can't trave

Ihave booked Wagon-r VXi in Varun motors, , Telangana on 16.12.15(Receipt No:VJA/KTGM7141).Sofar car not delivered.2days back sales manager contacted me &demanding 4% Exess amount on Ex-onroad price.But i denied that proposal.In this connection kindly do needful.Orelse this may affect your reputation.Why can'not i approach consumer form.

We have purchased vehicle no, hr26ch 2290 swift dezire in july 2014.
we have got it servised at prem motors gurgaon service no.95129501.
we still facing battery problem as vehicle is not started thrice in last one week.
pls see,
old no was hr99tbt9617,
thanx
khan

I had purchased zeta 1.6 s cross from sai service, mumbai just 20 days back. To my utter shock i suddenly observed that the bonnet & top both were already been repainted. Then just to ensure my observation i took technical advice from some senior vehicle valuators & even they confirmed the same. I definitely have not paid money for all this. I want the dealership should recall the default car & hand over a perfect condition new car. I had got it checked with the dealers sales team & technical team as well. They had confirmed the same & had assured me detailed investigations 8 days back, but they havent even reverted as off yet. Buying Maruti's most expensive & premium car was a nightmare after the unexpected findings. I herebuy request the concerned authorities to step in & take appropriate & promt action as i belive in Maruti they are a beliver of quality & customer satisfaction.

I bought maruti dzire LDI 2 years back, and from starting their is problem of battery in it. battery automatically discharged after 1-2 months. and service center always charge the battery and give it back to me till the battery in warranty period.
Now when warranty expired they are saying battery needs to be replaced with your own money.

They are not telling the problem in my car due to which battery gets discharged automatically. and not giving any reason that why they didn't notified me when battery was in warranty .

To,
General Manager,
Maruti Suzuki India Limited,
1, Nelson Mandela Road,
Vasant Kunj,
New Delhi – 110070


Dear Sir,
I have full faith in Maruti as a brand and with very high expectations, I purchased Wagon R VXi BS4 on 1.11.2015 from Fort point Automotive (cars) Pvt Ltd, Thane M S.
The chassis no is MA3EWDE1S00966298
Engine no. is K10BN4766373
RTO Reg. No. MH04/GZ/6502
On delivery day itself the dealer was informed that Electronic Power Steering was not working as expected. There was a typical noise coming from the vehicle which was also reported. I took the vehicle to service station on 06/11/2015. Air pressure of tires was checked and I was told that such noise is normal for new version of Wagon R. It was also told that the steering will be free after some running. I was not convinced and then I was requested to wait for a week or so, as it was Diwali period.
I kept on following up with dealer/SERVICE stn., keeping my other engagements on hold. I used vehicle sparingly causing lot of inconvenience to me and my family during the festive season.
After Diwali, on 18/11/2015 I took the vehicle to Service Station however my complaint was not heeded.
The first service had fallen due on 30/11/2015 and again my vehicle was sent for servicing with specific mention about pending issues. Routine servicing was done without any efforts to resolve the issues. On subsequent follow up as under, I was told that steering wheel of this new model is like that only. My complaints were not taken up seriously.
INVOICE No. DATE
BC15026241 09/12/2015

BC15026221 09/12/2015

I kept on pursuing. Finally, my complaint was regarded as genuine on 12/12/2015 [INVOICE No.: BC15026478] and the power steering was opened and it was found that Steering Rack had a fault and some steps were taken to rectify the same. Slight improvement was found as the steering was little smooth though not up to desired level.
There was no solution to the noise issue. I kept on following up.
Sir you will appreciate my agony.
My continuous follow up yielded some fruits. On 22/12/2015, I was told that there is problem with tyres and all 4 tyres will have to be replaced. I was asked to approach the Authorized Apollo Tyres Dealer.
I went to M/s Satyam Tyres Thane, the authorized Apollo Tyres Dealer on 23/12/2015 and got replaced all the four tyres.

Still the noise issue persisted. Now it appears that the rims/wheel bearing are defective.
As regards the power steering, the noise was there while turning the steering wheel either in stationery mode or in motion. I was told that the assembly of the steering needs to be replaced and the same will have to be ordered and replaced soon.
On 01/02/2016 [INVOICE No.: BC15031610], I again took the vehicle to service station and got the Collapsible Steering Column Assembly replaced.
The movement of steering has remarkably improved however humming sound
Still continues.
Sir, I really do not have words to describe my displeasure. I retired on 31.10.2015. Till then I was using company vehicle. I wanted to have small car and so I opted for the best - Maruti Wagon R – Vxi. However I repent for this.
A brand new vehicle has been taken to service station for more than 10 times in less than 60 days.

Sr. No. DATE INVOICE No./Remarks

1 06/11/2015 No Invoice Generated
2 18/11/2015 No Invoice Generated
3 30/11/2015 1st Free Serv.
4 09/12/2015 BC15026221
5 09/12/2015 BC15026241
6 12/12/2015 BC15026478
7 22/12/2015 Tyre Inspection Done NO Invoice Generated
8 23/12/2015 Replacement Of Tyres
9 26/12/2015 Gen. Check Up, to resolve the noise issue.
BC15027947
10 12/01/1016 BC15029567
11 01/02/2016 BC15031610

The tyres have been replaced, power steering assembly is replaced, rims/bearings are defective. I feel that used car also may not have these many problems.
Being a senior citizen, I had lots of plans for outings after retirement. All have gone haywire. Never had I had a pleasure of driving a new car.
With heavy heart I must say, that I sincerely feel being cheated as the vehicle delivered to me has some inherent manufacturing defects. I say that the vehicle delivered to me was defective.
I request you to please thoroughly probe into this and replace my car, compensate me for the mental agony, physical stress and monetary loss I have suffered in last 3 months.
I reserve my right to go to the appropriate forum to redress my grievance and seek appropriate action against all concerned as may be advised by my Lawyers.

Girish Shintre

I have purchased wagon R from kataria automobiles ltd, makarpura, vadodara.Gujrat
Allotment number:2204BRD13932
Chasis number:993632
Engine number:4776974
Purchased on 1st feb 2016
I have paid with my international credit card Rupees 508000 including insurance and R.T.O registration.
Now after delivering company refuses to do registration and wants me to spend my own money to registration because they want me to pay for credit card processing fees of Rs.22000
approx
I want to cancel the sale and refund my same money back to my card and buy with cash but Company wants me to deposit another Rs.508000 to do this cacellation of deal.
I will not be responsible for any penalties for delayed registrations
My email id : [protected]@yahoo.com

HI All,

I am Ashiq- [protected].
I bought an access on 4th Feb-2106 and I am facing too many issues with it.
Meter gauge was disconnected which i realized after riding almost 2 Kms (meter did not work).
Bike gave uneven jerk in 20 -30 speed it self with some wiered notice & i complained to the CCI on the same.
Now I get to know that there is issue with the clutch.
I reported all the above issue to the Show room Executive Mr. Suresh who assured that the bike is new & he will get the issues fixed.
I don't understand why should the Meter Gauge be disconnected & if it as used as a test ride bike previously ???? Why would I want to service my bike which is just 2 days old now.
I am now asked to visit the Show room to fix the issue reported.
I would not want my new bike to done with with any mechanical service.
I need replacement/Refund.
I am extremely unahppy with the bike!!!

I AM CHEATED AND MISLED BY NEXA..
I bought SCROSS from Varun Nexa 4 months back.
I was very happy that finally I bought Suzuki brand as I was never interested before however due to Nexa promise and commitment I took this decision.

It didn't take me long to realize what grave mistake I did by going with Nexa. I have been facing problems with clutch and braking system after first service of the car and since then I have complained 3 times and sent my car for repair however nothing happened.

After the second service my car started treating me with shocks whenever I am touching and literally sparks are flashing wherever anybody touches it and couple of times it burnt my fingers too.

The worst part is VARUN NEXA team..though I have called the concerned person dozens of times and left him messages he never responds back to anything and simply says that he cannot do anything as He is helpless. At the time of sale VARUN NEXA committed that I will have a dedicated manager to take care of all my needs and they are trained to do so.

I now believe completely that I am royally cheated by NEXA group. They have also reduced the price meaning which its a failure model and are unable to support post sales. The best part is I have written mail to NEXA care directly 2 weeks back expecting some response however they have generated ticket number and kept numb. What a great way to treat customer !!!

I have no guarantee or faith on this car any more as it may get burnt anytime and anywhere and NEXA will be solely liable for that. I am planning to take legal action against NEXA and lodge cheating case now. Never trust NEXA anymore.‪#‎cheating‬#misled#NEXA#cars#spreadtheword#

Reduced s cross price by 2 lakhs. I bought 1.6 alpha a month before, what about us? Do u think customer who buys earlier are fools? Looking for compensation.

Delayed Delivery by 4 months
I have booked a Maruti Ertiga AT on 18th Nov 2015 from Spectra Motors Goregaon. I was provided a tentative date of 24th Dec 2015 for delivery.
On repeatedly contacting the dealer I have been told that the plant of Maruti was closed and the car would be alloted by the month end. I was called by the dealer somewhere around 24th Jan asking me to change the colour from serene blue to perl blue for quicker delivery for which out of no options I agreed. Even after this till date 4th feb 2015 I still have no sign of allotment of a vehicle.

I request you to look into the matter at the earliest.I did expect Maruti service and delivery to be better and such delay is unacceptable. If such is the condition before buying a vehicle what should I expect after delivery? I am not sure If I have made the right decision buying a Maruti.

My complain no is [protected]
You can contact me on
[protected]

Im an existing Honda customer. N was planning to buy a new vehicle.
I 1st went in mahindra for kuv100 and then went to nexa showrrom at mumbai agra highhway, Nasik.

The guy named deepak bhramhane attended me. There was no one in the showroom. He was least interested. I asked for test ride and he asked for my license. So i asked him for what ? R u a RTO inspector ? By LAW only traffice inspectors have right to demand the license .And anybody has to show it when demanded. So i asked him to show any written draft from Nexa or maruti. Then he got more arrogant. He said i cannot give u test ride and thank u. Then i walked out and asked him his visiting card he said i will not give. Is this the premium service which mariti wants to give ?
Also, maruti should show a valid reason to ask for customers licence. Im not buying maruti product ever. Honda is far premium in its service.
Dr v k waghchoure, nasik

Dear sir,

It has been disheartening to see such kind of service from the auto mobile giant of the country.

I had booked the Maruti suzuki Celerio zxi AMT from kataria show room, Palanpur canal road surat on 18 01 2016.

Till date I have been able to get the date for the delivery even though it was committed verbally that after payments are settled the car will be delivered in a week .

My humble request is to all potential buyers is to reconsider their decision of buying a maruti car given the fact that they are not truthful to their words.