Maruti Suzuki India Complaints & Reviews

On 22 Nov 2015 my car No RJ 14 CU-9316 registered with my name Vijay Singh was accident near Chirawa, Distt- Jhunjhunu. Vehicle repaired by nearest maruti workshop, Chirawa after 15 -16 days. The agency not given me any bill for the repair of my vehicle and a sum of Rs. 14100/- taken from me and only a cash receipt given to me. I approached to Chirawa workshop and Jhunjhunu workshop (main workshop) regarding this matter but no one give me the details of my vehicle demade and its correct expence. A bill of Rs. 3000/- for towing charges also submitted along with my bank account but the amount has not still received to my account.

I have booked Baleno ( Delta- Automatic) from the Nexa outlet at Shivajinagar, Pune, Maharashtra on 08/11/2016- the custemer ID is [protected]. At the time of booking the delivery was promised by 15/12/2016. After few weeks the delivery date was changed to 31/01/16 without any valid explanation. If the bookings are more then they should affect the new customers after our booking and not us. At the Nexa outlet no proper date of delivery / no proper explanation is given instead warning about the price hike by the company ! If there is unlimited waiting for this car (as being a Doctor - a vehicle is a necessary for us) - would it be wise to cancel this booking and plan for other car which will be delivered early and before the price hike?????? Kindly explain!

I have purchased Swift VDI HR 26 CF3118 in 2014. From the very beginning I am facing the problem in Gear Box. While driving the shifting of gear is not functioning properly and stuck the from lower to higher. I have complained in my first service which was done in 25.4.2014 but the problem is remained same. Now the 2nd service (July 14) and 3rd service (November 2014) have also done but I am facing the same till now. This problem may cause an accident with me while driving. I have also complained on telephone vide complaint No.[protected]. You are requested to kindly look into the matter and resolve the same

सर मेरी अल्टो कार जोधपुर के कृष्णा ऑटो सेल्स मोटर को 3 महीने पहले ठीक कराने दी थी आज तक ठीक नहीं हुई वर्कशॉप के चक्कर लगाते परेशान हो होगये ऑनलाइन कंप्लेंट भी की तो आपके डीलर नाराज़ हो गए वर्कशॉप इंचार्ज श्रवन कहते हें अब तो कार ऑनलाइन ही ठीक कराओ क्या ऑनलाइन कंप्लेंट करना गलत हे तो कंपनी ऑनलाइन कंप्लेंट लेती ही क्यों हे तीन महीने से कार वर्कशॉप में पड़ी हे पार्ट नहीं होने के बहाने बना रहे हे तीन महीने से फाइनेंस की किश्त यू ही भरनी पड़ रही हे कृष्णा मोटर में बात करो तो लड़ने लगते हे जैसे मारुति कार ले कर अपराध कर दिया अगर कंपनी इस बात को समझे तो सिस्टम ठीक करे, मेरी कार कब मिलेगी???? धन्यवाद car- alto 800 RJ19CF1875 [protected]

Dear Sir, I have a complaint regarding Stan Body Shop Phase 6 Mohali, at first they commited to deliver the car on 7 jan2016. then said they will deliver on next day & finally they promised of 11-01-16. On 12-01-16, I asked to deliver the car at my office they said ok...It will be done at 2pm but It's not so.Again he said that till 4:30pm they deliver again they failed to do so.then I went to body shop at 5:45am & asked to hand - over the car by giving the chq. But the body shop manager refused to accept chq mode payment & said that maruti work shop accept cash payment only & refused to hand - over the car also. I am very much harassed by the total episode. Now I asked the maruti which kind of services we can expect from you. Is maruti work shop accept only cash mode payment. ?? Kindly revert me otherwise I will never go for maruti car & I also assure that all my friends, relatives etc should never face such kind of harassment. Rituraj Mishra,

My name is Kumaresu, Mobile No. 0 [protected], I am located at TamilNadu, Coimbatore. I using Wagon R Duo, TN38AP9846 vehicle for he past 8 years and i am giving service to Authorized service centre ABT Maruti- Puliakulam branch only. 22nd December i received call from ABT Maruti-puliakulam branch said there was an offer Rs.999/- and some kind of service included this offer, and asked me to utilise this. I also told ok, but i am having engine off issue while going with gas and same to be corrected. The issue was, Engine will go off while using gas at high speed to low speed, that is if remove the leg from accelerator, the engine will shut off and it will not start immediately even gas or petrol. it will take time to restart. They said this issue is due to the Gas kit block, once the kit cleaned it will be solved. After this i send a vehicle and they return back on 24.12.2015 only pipe line cleaning and they charged Rs.1250/- They told the Diaphragm not available and it will be received one or two days and we will informing you once received the part. After two days they informed me that the parts were received (on 4th January 2016)and send a vehicle for kit cleaning. I sent and they were cleaned and changed all necessary parts and technician Mr. Shanmugam informed me that the vehicle serviced and took long trial and now there is no issue, vehicle was perfect. For this they were charged Rs. 3000 for spare parts and Rs. 3217 for service charges on 6th January 2016. Totally i paid Rs. 6217/-. After received the vehicle, i filled the Gas on 10th January 2016 (Bunk Gas only i am using) changed from Petrol to Gas, after 1 Km, again same problem engine off issue and one more complaint added that Bomb blasting sound from engine area. I understand that this sound is because of water entry inside the spark plug after water wash. Because i had same experience before 2 times in the same branch after serviced the vehicle and they cleaned the plug and corrected. I reported this and they asked me again to come to office for checkup. After one hour they came and told that the Ignition coil got weak and same to be changed. I was shocked, because i given a vehicle for kit cleaning not Ignition problem. I explained my past 10days history and they told ok, pl. leave the vehicle for one more day for full checkup. I also given a vehicle and next day again same dialogue, the ignition coil to be changed. I asked to get a letter from Maruti saying that this coil was the problem and same to be replaced. Then technician told i will ask work manager to talk to you. Manager (mobile No. [protected]) called me and after very long discussion same dialogue from the manager. i explained from the starting to end and Manager asked to to give some time to full analysis. After analysis again he told me to change the Ignition coil. I fed up with ABT Maruti service and asked to return my vehicle without changing the Ignition coil. My worry is they would have told earlier before cleaning the kit or before doing the kit cleaning they took trial and they were not identified any issue. After cleaning this only this problem started. I don, t know how to resolve this. I requested MARUTI UDYOG discuss with ABT Maruti and resolve this issue.

My Car Maruti Estilo Zen (New) Regd No. TN 30 AE 8325 was given for servicing at M/s Vishu Cars Pvt limited on 30 Nov 2015 and they delivered the car on 11 Dec 2015. It was shocking to find that the radiator is leaking, AC not working and heavy engine noise. The same was reported to the in charge Mr. Dinesh and he was unable to help as he was not available and another tech attended and only the coolant leak was temporarily arrested by applying sealant (which is not the way Maruti does) and said for other complaints not possible to attend as they are busy and told to contact the customer care. Spoke to customer care manager Suresh and reported the issues he said car cannot be picked up as the drivers are not available and to call after two days, again after repeated approach then car was taken on 04 Jan 2016 and given back 08 Jan 2016. When I received the car it was in such a condition that “when you bring the car out from a junk yard and fully filled with dust-exterior/interior and the complaints remained the same without any rectification. I was told by Mr Suresh that the battery was charged some wiring to one of the cylinder was not connected which gave the engine noise, was rectified. But nothing happened when I open the Bonnet the battery leads was full of corrosion salt, and the entire parts were accumulated with heavy dust. There was no sign of any rectification carried out. The car was kept in the yard for all these days and returned to me. I took the car to the agency again on 08 Jan 2016 evening and Mr Suresh attended me and shown the car and asked “this is the way you do service to your customers” he could not give any answer. He took a test drive along with me and observed the same problems and to told me he will take the vehicle on 11 Jan 2016 morning, but nothing happened and when asked he is out of station. Kindly look into my complaints and take stern action against the agency and also the faults to be rectified immediately. I have paid a total amount of Rs. 35, 230/- against my servicing. This has given me pain, stress, loss of my value time, additional transport expenses during the absence of my car.

I am booking maruti Suzuki Celario ZXI white on dated 27 November 2014 by paying booking amount Rs 5000 booking amount Receipt 5134 on basis of discount of Rs 10000 but after some day call from maruti Suzuki gondia showroom he told me he unable to give Rs 10000 discount Hence I cancel my order and refund my total booking amount as early as possible but till date there is not refund my booking amount Rs 5000 to me about 45 days had go but till maruti Suzuki not refund my money. Otherwise I will go to Customer court.

Hello, I am highly disappointed from Maruti Customer care and Maruti authorised service center KAP at Shastri nagar, ghaziabad. (I was driving my car Maruti Ertiga ZDI at 30th night of december near Hotel Grand Hyatt on the ring road in Delhi .The right axel got disconnected . The car was running smoothly on the highway around 60-70 speed. The car did not had any type of collision and the highway was also smooth . After that i towed my car with a recovery van to a maruti authorised center Kap Automobile at shastri nagar, Ghaziabad, where my car gets serviced timely.There could be a reason my axel got broke without colliding on any object on midway due to their bad service. As my car recently got serviced from that service station and they changed some parts.After their service my car's alignment was totally out which after the complaint they did the wheel alignment. Not only that when i went to them that day they didnt even inspect my car properly and started telling me the expenses.When i asked them a reason that why my axel got damaged, there was no response i wasted like 5 hrs at their service center. The steering of car was working fine and there was no sign of free steering as the service advisor mr Abhinav told me himself. Mr Abhinav -service Advisor and Mr Kesarwani-workshop manager also inspected my car that day and told me that we will talk to insurance surveyer and then we will tell you the details. They made my job card and filled all the details Themselves. after the surveyer did the inspection they did even informed me the results. after two days of surveyer visit they called me and said he is not giving the axel + bumper+ some other parts under insurance. I told them my car is in Warranty and then they started explaining me that this manufacturing defect does not comes under warranty. This means any car of maruti can get into this condition anytime and their is nothing they could do. After that i filed a complaint on maruti costumer care (complaint number [protected]) after two days they called me again and they The service advisor+ workshop manager+ general manager (Mukhteshwar chaudhary)started showing me details of newly formed dents under the engine and told me that I need pay for these parts . The surveyer didnot saw those dents when he did the survey. How did the dents under the engine appear? it could possibly be that they may have made up those dents and made up a story. Its my humble request from you to personally look into this matter Now i do not have my new car that i loved most and they refused to provide me some other replacement for my car till it gets repaired. I am really very very dissapointed from maruti and i am facing too much difficulties travelling using a cab is costing me a fortune. I would really appretiate if you could throw some light on this matter !!! The previous service from KAP automobile was also not satisfactory as they told me that the first and second gears disks of ertiga keeps damaging itself its a manufacturing defect of this car. I always get my car serviced timely and my car falls under platinum warranty.(extended) my car number : UK07AC0100, MODEL:ERTIGA ZDI. chasis nu. 227692 engine nu.5016210, mileage:46629 mfg year:2014 my contact number: [protected], [protected] Gaurav Singh Chauhan

I have purchased a new wagonr car on dated 08th August 2014 from your dealer Vipul Motors Faridabad, The since is under warranty period also, Now my was not stating on 29/12/2015, i have given the same day to Vipul motors but they are telling after two days this is engine problem and its cost is Rs. 55000/-. I m enclosing herewith their estimation copy. My car is running only 15000km till date, how its possible to engine problem in very short period. you are requested to please support to look into this matter & depute your engineer for finding out the problem. pls.

Nexa
Nyc Showroom
Nyc Infrastructure
Ny dressing of the ppl handling us


Still they r lyk they are dealing with us like we r stupids and .


Gone for the research of Baleno.

Nobody entertained like i m just seeing the CAR. As i was on Bike nobody came to me and nobody even told me the features of Car..


is this compulsory to come on CAR to buy a car?
Cant a person buy his car dis way.


Fine It was okay...

i gave registration amount and got the registration of d car and the person dealing was dealing like he is doing some EHSAAN on me by doing registration.


Again it was tolerated.

i got a call frm d executive to do all the loan word. I was asked to reach branch for signature n all. before going to d bank Nexa showroom financial advisor suggested i told him dat i can manage to get the loan work by my end by reaching my nearest branch bt he said sir no issues all d work will be done by us u just hav to reach branch once.

I said fine.
i reached d branch and did all the things NEXA employee told me.

Then after one day d guy gave me d call and said ur car is ready for delivery. I said which time i shud come to take delivery started from 10.00 a.m and till 5.00 p.m he was saying only 30 mins.

then after i shouted at him what u ppl r doing n i m coming now.

at 5.00 i left my place to get d car. Then after 5 mins i recieved a call from the guy who handles finance. he said sir pls do carry the Senction letter from the bank. Which was again his duty to get all the work done because he was d person who told me sir i will handle all. Then i said i m near to NEXA nw.

He irritated by saying sir u have to carry that letter by urself by reaching d branch of bank.


then i called the other guy handling my car n he said sir u have to carry d letter along with u. i said i m near to NEXA. then he said okay sir we will manage.


it was also fyn.


At d time of delivery the guy handling my car delivery gave me d keys and all and when i asked about 2nd key.. he said we will give it at the time of RC generated.

i wasnt aware why he didnt gave me d key. I just took d key and came back home with d car.

Next day my frnds told me that he cant keep ur 2nd key as u have did all the formalities.


and again i gave call to d guy handling my delivery. and asked about the 2nd key and Invoice which he didnt gave me .

so he said he will give these things to me d day i gave call but still after 5 days he was saying same thing today today n today.,


After giving call to NEXA showroom they provided me d key and invoice.


Dealing Person
Harpreet Singh
Man handling Loan
Sourabh


Nexa Amritsar
Car Baleno
Mobile No.
[protected]

Hi im sandesh harmalkar i have book my new vehicle in 17 nov 2015 till date i have not get my car i iave give full amount of vehicle on 23 nov 2015. sals executive promise me that he ill give car on my birthday on 29 nov2015 but he is failed to give me car on promises time. I did not get my car till date have camplent 2 nd time now this is very bad service i have get in maruti suzuki company or sai sarvice pvt ltd

I have book maruti bale no sigma with eternal motors Bhavnagar Gujarat on 01/11/2015 wIth rs.11000 . but dealing dealer my booking not forward 45 days and cheating with me .hence till date I have not recd.my car. Kindly take action against dealer and giving me my first car bale no sigma petrol as early. Ajay Barad -[protected] [protected]@gmail.com

Me vibhash gautam, sir i am from ( M.P ) Jabalpur . on thursday date 7 / 1 / 16 . I visited to nexa show room which is placed at civil lines . there i had ask about a price of baleno delta ur executive told me its price 832840 and the ni talked to cousion at Indore He told Me its price is aprox 790500. I just Want to know why is this diference My cell number Is [protected] ( Rsvp ).

Though we complained about poor visibility of main glass shady at night with Maruti dealers there was no reply. So I want immediate reply and change of mirror

Sir I am having problem in stereo already repaired once at rajori garden same problem again my car details - rc no. DL9CAE3493 purchased on25 sep.2015 from Maya puri DD MOTORS .my pH. No. [protected]

My S Cross is at TR Sahawney Motors Badli, Delhi. My Car Registration is DL2CAU8796. I have given my car on 27th Dec 2015 under Body Shop and the officials claimed it that I will get the car 10 days post surveyor inspection. Survey has been completed on 28th of Dec but due to unavailability of parts my car still not been repaired. 12 days has already been passed away and the officials are still not aware when they will get the remaining part. I am very exhausted with this kind of service issues coming to a premium customer . When you all cannot arrange for parts then you should stop selling and promoting such cars. Maruti being such a big name and with this kind of pathetic customer service they are letting their name down.

My booking ref isSOB[protected]% payment to this effect have been made by my company online but every time i am listening from the sales person that they are not able to check confirmation of payment. my whole objective of taking this car was fast delivery and i made sure all formality are done wel in time but alas my objective has been defeated. Now i woud get the CAR in next week only which will not serve my purpose

I hd purchased s crosss delta on 9 Dec 2015. As a part of offer from maruti I paid rs 15000 against which accessories worth 45000 was to be delivered. Among the accessories 5 inch lcd is not delivered yet. When shall I get it? I hv purchased it from nexa sky, bhubaneswar. Malaya kumar das Mob [protected]

Sir/Madam, I am the owner of SX-4(O) model purchased in Mar 2014 from DD Motors in Dehradun with Regd No as UK07BB7814. The GPS of late was showing a message to update the maps in the GPS .This was brought to the notice of the service Engr at the SURAKSHA Service centre of Maruti Suzuki in Koramangala, Bangalore but he expressed his inability to do so . please advise further action .