Maruti Suzuki India Complaints & Reviews

I am a retired Army Officer and recently booked a car of my choice with your company which unfortunately has not been handed over to me in spite of it being available at the dealer and payment being made to them. Dealer in question here is Pasco Automobiles Sector 18, Gurgaon, Haryana Name of the Chief General Manager – Mr. Madan Lal Yadav (phone number [protected]) Representative’s involved – Mr. Sanoj (phone number [protected]), Mr. Sachin Dagar (phone number [protected]) Canteen Channel - Sainik Car Options & Services Pvt Ltd. Car in question – Maruti CIAZ ZDI+ RS Model – glistening grey – engine # 2713123, chassis # 181471 Chronological chain of events is as follows:- 1. Officer approaches canteen channel to enquire about Maruti CIAZ ZDI+ RS model – grey color 2. Channel calls up dealer and the dealer’s point of contact/representative confirms the car, RS model, glistening grey color is available and ready for handover. 3. Dealer advices to get a ZDI+ purchase order to be created and the difference of amount to be paid to the dealer directly. Confirmation email from the channel to dealer is sent with details of the officer to hold the car in his name (copy of the email attached along) 4. Officer follows direction provided by the representative of the dealer. 5. Dealer questions about payment and purchase order to be created on urgent basis as they cannot hold the car for long. 6. Officer gets the payment ready, applies for a loan, drives down to Ambala canteen depot to get PO ready (dated – 30/12/15) 7. PO is handed over to the canteen channel; next day is the date of delivery of the car. Engine number and the Chassis number is provided to the canteen channel to get the insurance done. Insurance policy issued (dated – 30/12/15) – copy attached along. 8. Officer is told the next day over the phone that the car cannot be handed over due to some system glitch (dated 31/12/15) 9. Officer reaches the dealership, made to wait for 3 hours before he can meet the Chief General Manager (dated – 30/12/15) 10. Chief General Manager shows little to no concern in the matter and tells officer point blank that they cannot do anything in this regard. 11. Office is told to instead take ZDI+ white color model, which the officer declines. This has been nothing short of harassment to a 68-year old Army Officer (Retd.) who was made to run around getting together all the paperwork, so he can enjoy a car of his choice on the new-year day. The promise made by the dealer was not honored at the last moment. This is a malpractice on the dealer’s part which represents the Maruti Suzuki conglomerate. How can Maruti Suzuki India indulge and let this happen under their supervisor beats me!! Mr. Madan Lal Yadav (CGM) who should have provided me with a solution, offers NO solace, compassion, empathy to the customer. Is this what you call putting the customer first?! What Way of Life is this, as the Maruti Logo goes. Why was the engine & chassis number provided to the customer to get the insurance issued if they didn’t want to give the car? Why did they insist every day to hurry up the procedure of taking delivery of the car, if they had to deny it at the last moment? Technically the car belongs to me in the eyes of the insurance company, who is going to pay for the insurance policy? The insurance policy has been issued with no car being handed over. I only started the procedure when the dealer told me the car is available and we can come take it once we arrange the funds. I should not have made a payment in full to the canteen if the car was not available. I should have only booked a car with a small amount, and would have waited with joy for the delivery, had that been told to me in the first go. We are not talking about buying vegetables from a market, the car in question is 12~ lakhs.

Dear Sir, This is not a complaint. Actually I want to confirm from you if I could convert my WagonR VXi Manual transmission to Automatic Gear Shift. Request reply. Regards, Koshy Varkey

Dear Sir/Mam This is to bring turn kind notice e that Such a very poor service provide by the SWANI MOTOTS service station AMRITSAR. The cars fault was not clear still problem of cluch Berring noise and self starting nosie at evrytime of start The car was also not cheak ed by the Service advisor THIS IS A SERVICE KIND WHICH SHOWS THAT MARUTI SUZUKI IS NOW VERY POOR AND CARE LESS ABOUT THEIR CUSTOMER SETISFECTION I HAVE ALREADY SUBMITTED MY COMPLAIN REGARDING THE SAME AT CUTOMER CARE BUT FROM THAT SIDE I ALSO DO NOT GOT ANY GOOD RESPONCE you are requested to solve the problem at early bases Regards Amit Bhanotra

I have given my alto 800 lxi for first free service to T.R.SAWHNEY MOTORS PVT. LTD. on date 03.01.16 in scratch free condition totally. But they hand over me the vehicle after service with a big scratch/ dent mark at RHS front door under key lock at two places and at right side of rear bumper as also described by me on job card when received the vehicle. On complaigning they argued with me and said that they need 4 to 5 days to clear this all. But this work not require the time as such replied by them and what is the guarantee that they do this time with accuracy. So please I request you to please solve this issue under the guidance of expert and with accuracy.

I purchased a sift dzire vdi from AVG Motors, Thiruvalla, kerala state on[protected]. But the T.P Certificate was not handedover so far. Thatswhy I could not reserve my favorite fancy number ...Kindly make necessary actions.

I had purchased maruti swift zdi from auto pace chandigarh .seat belt buckles are not functioning from last 3 months. what quality is this.ihad purchased car in feb 2013.

I booked S Cross Sigma 1.3 car through Maruti's dealer (Fairdeals car private limited) though they have NEXA showroom at Akshardham Delhi but the deal initiated through their Faridabad Maruti Showroom executive Sumit Bainsla. I paid 11, 000 INR advance booking on 27th December 2015 & I was supposed to get the delivery of car on 31st December 2015. Being the last car available they offered me a cash discount of 1, 00, 000 INR & 50, 000 worth accessories. I applied for car loan on Monday and got the approval on Tuesday and the bank sent them a DO worth 7, 34, 000 on 29th Dec 2015 evening around 8 PM then I got a call to pay rest of the money at that moment as the GM was not ready to invoice my car. I told them that all the stores are closed now & assured them that they will get the balance amount by next day morning (3oth Dec 2015) at their faridabad outlet and they agreed but next day when my friend went their to deposit the money they declined & said that they have already alloted that car to someone else. I have already sold my car to someone and now facing a lot of issue. I am not gonna buy Maruti car in my whole life. I registered a complaint (NX[protected] with NEXA but they dont have any TAT for that. I want a strict action to be taken against the Nexa team who was managing my case (Amal, Manas, Mohit, Sanjeev & Sumit)

Sir I Vikramjeet bought a car on 30/11/2015 from Allahabad an my Temporary registration was done on 7/12/2015 a week late so I have to pay a late fee in mirzapur RTO office when I get to do my papers ready so sir please do some thing for it.

Dear sir, i have book my car baleen delta on 11 Nov . delivery date 8 Jan of shaadi purpose . 27 Des called me up vipul moters Jaipur telly caller shes say me your gadi is come so wt u delivery date so i told her 8 dec but next day i call ed up to vipul moter his say to sell tha my car to another person ans his not to inform me today i call the showroom his says to any car not available to fab month so sir wt i have do my marriage on10 Jan. plz solved the my problem without my permission he cant sell my car. my mb no is [protected]

Regarding Maruti Stingray Wagon R, I've reached the Hyderabad authorized service centers for the cranking sound which comes out of the silencer. there is no solution for the same till date... I don't know how many times have to visit the service center to get this rectified... Please let me know how to take this.

Maruti Ecco malfunction indicator lights up when the engine started and I had change many sensor as per advice by authorised maruti care servicing centre but still the malfunction indicator light is on what is the main reason

Sir, this is pankaj sharma custmor of maruti. sir service center charged me two times, first in labour charge and again paid servise

Dear Sir, I had got my maruti 'ertiga' registry no. MP04CK3104 serviced by Jeevan motors bhopal, from their work shop located in Govindpura industrial estate, on 24th Dec'15. While handing over the vehicle i categorically told them that my central locking alarm is getting activated suddenly and at random, without any body even touching the vehicle. After servicing they told me that the frequency setting of the system had been adjusted and the defect has been rectified. After about 2 days the defect resurfaced. I told the work shop about this defect. Inturn they asked me to speak to their PRO Mr. Ghansham, who inturn asked your vendors for the central locking system to speak to me. This gentleman offered to see the defect at a certain rate of service charges. Now i can't understand as to why i should be referred to your vendors. I have bought this vehicle from you ( Jeevan Motors ) and see no reason to pay separately for defect identification. I have paid the servicing charges, which includes defect identification. Of course if their is any labour or spares required for defect rectification, then i am obliged to pay for it. More over i sould be compensated for the disturbance and inconvenience caused to me because of the shoddy servicing. Incidently, this is the 3rd time i have got it serviced by Jeevan motors, and every time i had to go back again to complete the defect rectification. Kindly resolve this complaint urgently and please do consider my compensation.Failing which i will have to go to the consumer court for redressal of my grievances. Warm Regards Mr. Alok Verma E-4/ 174 Arera Colony Bhopal Ph. No. [protected]

Sir, This is to inform you that, I have brought New Swift Dzire Vdi dated 10th June 2015, which is taxi permit. Last Sunday while driving it went brakedown at Chalakudy highway. When checked in Chalakudi Popular they said that ther is a complaint in its high pressure pump and it will take time to get new one as it is out of stock. I had to pay Rs.1800/- as carrying charge to bring the vehicle from Chalakudy Popular to Indus Motors...

My car put for minor repair, just replacement of front bumper under insurance policy and committed for 15 days on paper and verbally assured within week, But that is my mistake, I trusted to Maruti service team for same. Now 15 days over even not repairing completed. I am very afraid about Maruti service. In future never go with Maruti service...

Sir I have given my car maruti estilo to beekay auto siliguri on 23/11/2015.delivery date given to me on 30/12/2015.When I went to take delivery today but my car was not ready. They have not given exact date of delivery now even They have not inform me.I m doctor by profession and without car it is next to impossible to work.so kindly take necessary action to rectify the problem. 47 days are not small time to fix the problem.

Sir, i have a swift car its apron was damaged.I tried it to get repaired at my nearest maruti workshop(greenland motors pratapgarh).Manager there told me it would take 10 days to fix the problem.Below are the major drawbacks of service provided:-
1.They did not put my central locking system back in place.
2.They did damaged/destroyed all my air conditioning system, even after that they charged me extra for ac gas.
3.Before my light and wiper were working now not working.Hell.
4.My cam sensor switch is missing.
5.While changing the apron my driving seat was taken out, now it is not moving back and forth.
6.While assembling the wire they mispalced/cut my sounnd system wiring.
7.When i tried to contact the manager he ill treated me like i am the culprit.
8.While fixing the apron they damaged my front bonnet, it is cracked.
9.My blower is not working.
10.My glass is not coming down, driver gate is not locking, speedometer is fluctuating and many more.
This kind of service is un accptable.Maruti suzuki service center gave me a night mare i could not sleep at night because of service quality, which is very poor.
The manager is just an IDIOT, he dont know anything about service and quality.He asked me for bribe.BS

Dear sir/Madam, I’d like to draw your attention to an unpleasant experience I had to undergo last Saturday (24.12.2015)on my new Maruti Ciaz VXI+(Invoice no.[protected] dt.22.10.2015 from Sai services, Fugewadi) . Coming from Matheran to Pune, where I reside, we got stuck up in a big traffic jam on the Mumbai- Pune expressway & at the end the clutch of my car got burnt & stuck. As a result I was stuck up on the expressway for a couple of hours & at the end had to tow the car back to Pune to Sai service station, Phugewadi (I had to pay INR 5500 to the towing person, from Khandala tunnel on the expressway to Fugewadi, Sai service workshop), from where I purchased the car, on their advice (I had a discussion with the manager of SAI service, since I have an extended warranty with them) On reaching the service station, I was shown the damaged clutch plate, bearing, which got burnt & hence damaged & I had to pay for the repairs (The repair invoice is attached), since these are worn out parts & is not covered under warranty. But this was surprising because I had purchased the car only 2 months back & till date it has run around 1350 km only & this I believe is too short a time for such a problem to occur. I felt cheated, since the car is quite new & I had to shell out an hefty amount for this problem, in fact just for the record, this is the first time in my life & my car has broken down on a road. Does it mean that Maruti car clutches are not meant to be driven in traffic jams or is it a specific problem with Ciaz, I really do not understand. Also since the problem was identified by Sai service people, when I called them from the breakdown site, my question is why do I need to reach them all the time form any place, since there was a local Maruti authorized dealer in Lonavala, which was much nearer to the breakdown site & find out that there is no warranty extended on wear out parts. This is the 3rd Maruti car I have owned & I purchased a Ciaz, choosing over an Honda city or a Verna (Which I considered while buying a car 2 months back), because of the relative ease of service available & also because I have an happy experience of never having any major untoward problem while driving a Maruti, but this experience was really a bitter one & the fact that a car whose I was told that this was probably because of faulty driving technique I have, but I’d like to point out that this is the 3rd car from Maruti I am owning & I have been driving cars since almost 25 years now (Prior to this I was owning a Maruti 800 with number HR51D 9878 in Faridabad, which was a company given car to me & subsequently an Alto LXI with no.MH14BC-4112 for more than 8 years, which I exchanged while buying the new car from Sai serivce) & never have I faced this problem. It is not the first time I have driven through a jam (Having lived most of my life in NCR, in Faridabad ) & I believe my driving technique, is well equipped to handle such problems. I really would like an answer to this query, since I still believe that Ciaz is a decent enough car & the clutch unit fitted with the new car had some problem with it & would like to get a reversal of the amount I had to pay. The only other option I can think of is that Ciaz being a new car has some problems, if yes then Maruti should come out in the open about it. If required you may take my car for a thorough testing if you deem fit. If I do not get an answer, then I’d like to proceed to consumer court regarding this matter to get to its depth. With best regards Anit Dutta Mustafy

I have purchased a Maruti Suzuki CIAZ Zxi Car from Pallavi Motors Pvt. Ltd. G.S.Road, Bhangagarh, Guwahati, Assam on 27/12/2014 in my sister's name Laikhuram Indu Devi with Invoice No. VSL14001548, Delivery Challan No.DLN14001544, Chassis No.MA3EXMGG1S00118451, Engine No.K14BN7059298 Color. Prime Dignity Brown which cost me Rs. 9, 03, 860/- ( Rs.8, 78, 133/- for the car & Rs.25, 727/- for Insurance) which was paid thriugh RTGS from my Axis Bank A/c No.[protected].The very next day itself i.e. on 28/12/2014 it stared problem the ignition signal was not at all highlighted. I called up Pallavi Motors immediately and they sent me their head mechanic at my place at Beltola Bazar. The vehicle could not be repaired then came the engineer and it was taken to their service centre at 6th Mile. Guwahati. It was kept there for 3 days and delivered to me on 30/12/2014.Thereafter I drove this car to Imphal Manipur on 31/12/2014, after reaching here in Imphal, Manipur the same problem started I reported to Pallavi Motors and they advised me to take to the nearest Maruti service centre which is Eastern Motors Pvt.Ltd dealer of Maruti Suzuki In Manipur. It was kept there for 2 days and delivered to me. I drive this car for few days again the problem started. Back to Eastern Motors service centre, like this car has been repaired 7 times till now. And even today, since last November this car is still lying in the the garage of Eastern Motors unable to repair / rectify the problem.Now, it is clear that a faulty car was delivered to me by Pallavi Motors, Guwahati. I request you to kindly replace a new car or refund my money within 7 days.

MY daughters ALTO LXI REGD. No. TN 07 BR 7322 is in NSK MARUTI NILANKARAI CHENNAI since last one month with ECM AND POWER STEERING DAMAGED due to recent flood without repair as spares not supplied by MARUTI CO. as per service centre statement. We have been assured for repair & delivery of vehicle every week. We have to depend on Cabs to commute to office and spending a lot of money for that. We have lodged a lot of complaints without any result. Pl help us to have faith on the Company. with regards L N PATNAIK [protected]