Maruti Suzuki India Complaints & Reviews

Hi Sir, This is with regards to the vehicle which I have booked at Indus motor Trivandrum on 12-Dec-15 referring booking number: 36744 for Silky Silver Alto –k10, automatic transmission (AMT) and I have settled full payment for the vehicle on 16-Dec-15, which I have exchanged with the Alto –K-10, bearing Reg no : KL-01BA9623 (which I took from Indus 4 years back) I am a senior citizen (66 yrs) and I have been working as a scientist in a central govt organization, I am taking this vehicle on loan and loan is also disbursed .My wife is a heart patient and she will have routine checkups every week and which we have to commute with auto or taxi which is very painful for us to commute. Emi will commence from next week /month of Jan. Sorry to use this, that very pathetic and ridicules way of commitment from Indus, that they are saying that vehicle is not yet loaded and it will take another 15 days, at the time of booking the Indus people has informed and guaranteed that the delivery would be done by this Dec end so that I have agreed for the booking of new vehicle and made the entire payment with out delay. After making the payment and settlement is done company people are making fool of customer!!! That it will take time. My daughter and grandson are coming here, from US for 3 weeks holidays for Christmas and New Year but we are not having vehicle to commute. Please do the needful !!! I am writing this email with at most Regret. Thanks & Regards Krishna Pillai [protected]

I've given an amount of rupees five thousand (5000/-) as booking amount to Sky Automobiles, Plot no-A/7, Maharaja cinema complex, Bhoinagar, Bhubaneswar-751022 on[protected] for Swift VDI vehicle. Then i was intimated by the finance company that due to some problem they are unable to finance. So I went to the above said showroom & handover the money receipt of booking amount to the receptionist for refund of booking amount. Still after 3 month i did not get back my booking amount money. While contacting the showroom their response is very disgusting. So kindly look after the issue & help me in getting back my money. Money receipt no.-3923

Dear sir,
This is to inform you that we have taken loan from your bank for purchase of our car through your dsa shri ajay kumar r/o d-37, prashant vihar shalimar bagh. We were informed by mr ajay kumar that hdfc bank has sanctioned only rs 5.50 lakh loan and we have to pay balance money to rana motors by cash.
We told that we are having only one lakh cash with us and then he said we can pay rs one lakh cash and one lakh by cheque because we were giving our maruti zen in exchange for which they calculated rs 60, 000/-. We were not informed that bank has sanctioned rs 6.25 lakh loan for the purchase of our car. We came to know when you en-cashed first emi from our bank.
We lodged a complaint to your customer care by telephone more than two months back.
Details of the complaint are

Car purchased from rana motors prashant vihar on 20th august by paying cash of rs 1, 00000/- and rs 1, 00000/- by cheque no 533252 dated 20th august 2015 in the name of rana motors vide car no dl1cr4372.

Request reference no. 868635 for lodging a complaint with hdfc customer care by the applicant sharda arora director marigold films and translation pvt ltd.

Customer loan account no. 34669584
Loan amount rs 6, 25, 000/-
Emi rs 13, 575/-

We requested rana motors for the receipt of rs 1, 00000/- cash and we were told as it was 8.30 pm in the late evening receipt will be sent next day morning to us through mr ajay kumar your dsa, which they did not sent till date.

We have been requesting for the last 4 months to
Rana motors and mr ajay kumar your dsa to refund our money as they have taken extra money from us because of less sanctioned of loan amount as informed to us at the time of purchase of car.

It is 4 months now they are making excuses but not returning our money.

Hope you have authority to punish your dsa who spoils your name and fraud with customers on your name.

Kindly help us and solve our problem.

Warm regards,
Mrs. Sharda arora
Marigold films & translation pvt. Ltd.
www. marigold-films.com
7-b, 1st floor, guru nanak market
National park, lajpat nagar - iv
New delhi - 110024 (India)
Tel:[protected],[protected] telefax :[protected]
Mobile no - [protected]
E - mail : [protected]@marigold-films.com,

I have given my car to Khivraj Motors Pvt Ltd., Sidco Industrial Estate Guindy Chennai 32 for regular Maintenance work on 22/11/2015. Now the the dealer is reluctant to repair and says the car is fully damaged due to severe flood and they insist me to sell the car to them for residual value. This is not agreeable by me since I have driven the car only for 12553 kms and with no fault on me they cannot insist me to sell the car for a lower value. I want you to help me to get my car fully repaired with no costs to me. Await to hear from for early solution. mail id :- [protected]@gmail.com mobile [protected] M Kumar Owner of the vehicle

I had purchased Maruti Swift Vehicle no. MH 46 AP 4487 bearing chasis no. MA3EHKD1S00968947 with Engine Number K12MN1662327 from M/s Simran Motors PVT. Ltd (Authorised dealer) Plot No.2-8, Sector-15, Mumbai Pune Highway, New Panvel (W) – 410206 on 07/11/2015. After using the car for about a month, we had given the vehicle to Simran Motors Pvt Ltd (Authorized Dealer) located at Plot no 2-8, Sector – 15, Mumbai Pune Highway, New Panvel (W) – 410206 for first free servicing on 12/12/2015 at around 9:30 AM . The representative of Simran Motors Pvt Ltd advised us to do the following jobs at our cost and it was told that this would be beneficial against scratches, rusting etc: (a) Protective Underbody Coating (b) Engine Room Painting (c) Out Side Labour (d) Protective Topbody Coating (Teflon) The vehicle was serviced and delivered to us by Simran Motors representative at about 4:00 pm on 12/12/2015 and subsequent to that we did not use the car. It is very unfortunate to inform you that at around 2:00 am on 13/12/2015, the car caught fire. Fire Brigade was called to control the fire and a police complaint was registered. The car is fully damaged. This is a great shock to us that within a month of purchase, the vehicle which is being purchased of a reputed brand like Maruti gets fully damaged on account of internal fire taking place. This has put us into lot of hardship since we have taken loan at the time of purchase of vehicle. Maruti is a household name in India having big brand name and we have purchased the vehicle with great faith, assurance and trust in your Car brand. I am deeply shaken & shattered after going through all this ordeal as we have incurred heavy loss on account of above and suffered even though it was not our fault. Therefore I request you to look into the matter and ensure that we get fully compensated on account of this loss and get a replacement with a Brand New Maruti Car at the earliest. Should you require any further details, please let me know so that I can provide the same. Thanking you, Rajendra A Sharma No 6, Gokul CHS, Sector- 2, Plot No 22, New Panvel (E) – 410206. Mobile: +91 [protected]

Hello Maruti i'm Hitesh Jain, this is with regard to above stated subject i sold my sold vehicle to your dealer TCS & Associates Pvt. Ltd, Saluja Complex, Neelam Chowk, N.I.T. (Adjoining Neelam Flyover), Faridabad-121001, Haryana, India, Ph. +[protected]. of value Rs. 250000.00 in July 2015 out of which they have cleared my bank and other dues of Rs. 215000 and rest Rs. 35000 are to be adjusted in the payment of new car. now when i came to them on 23/12/15 for the purchase of new car they refused to adjust Rs. 35000.00. this is proper harassment by such Maruti Dealer. Now my loan from bank is approved and i was expecting for such adjustment. now i am short of money and i cant able to purchase New car from Maruti. it is not a good customer service from Maruti Dealer, such acts are depreciating brand valvu of Maruti Suzuki. Please resolve this matter as soon as possible as i want to purchase new car from Maruti. for further clarification you can contact me. Thanks & Regards Hitesh Jain [protected] [protected] [protected]@gmail.com

Mai jab ktl me gaya to faizabaad road ke workshop me waha ke AGM service ne bahut bura behavior kiya mere sath tab maine eski shikayat maruti TSM mr kunal se ki lekin kuch bhi nahi huwa aur fir maine RSM mr vikrat ji se shikayat ki likin wo shayad lko se bahar the aur abhi tak mera kaam bhi nahi huwa mere side mirar R h badalna h. Mai ktl AGM mr razik ke behavior se bahut dukhi hu mai Karwahi chahta hu ki age kisi ke sath aisa na ho shukriya.

Hi my name is bhakti i had booked maruti baleno on 3rd Nov 2015 from nexa andheri east showroom, they said will get the delivery by first week of December now they are saying the color which i had choose Autumn Orange id not getting dispatch from the plant, please can you help me with the contact or email ids where i can directly contact with maruti production team or any other ways from where i can resolve my issue

Book Maruti Baleno diesel alfa model in grey colour with Bagga Link and he asked for payment on 10th. Then Rs, 7 lakhs 50 Thousand was re-imbursed to its SBI account by SBI Malviya Nagar Jaipur branch. But no car is being delivered till now.Visited its show room but nothing fruitful came out. Manager Mr. Rajeev is not picking up calls. His contact number is [protected]. Matter may looked into.

I have booked swift lxi+ with rana motors on 8th of December and the confirmed the delivery date of 22nd of December, but now they says its will take time and we can not deliver the same on time. This is a mental harrassment as I have to give the same on tomorrow to my parents on their wedding anniversary. I don't understand how come such a good brand have such issues.

I have registered my car tn09 be 6696 for service on 8 DEC 2015. Have made several follow ups to both maruti insurance broking where I was provided the policy & with khivraj, dealer. Till date 21dec, they have not picked up my vehicle for service. Have asked them for tow vehicle. Dealer did not provide initially. He asked me to arrange towing. After speaking with a staff of maruti insurance, dealer agreed to tow my car. On Friday 18 DEC, they called me & it was agreed that my car will be towed to the workshop by 21 DEC, Monday & then insurance surveyor will be arranged. I have put leave on 19 dec & 21 dec for this purpose. Maruti & the dealer have broken all commitment & I do not know with whom I should discuss my grievances & I don't know who from the company will help me in resolving this. Am totally disappointed & these people have made me think as to why I purchased maruti & that too through khivraj..all other dealers from maruti & other auto companies have towed vehicles & arranged the service for friends in my apartment...am spending rs.400 as conveyance to office on a daily basis without my car. Is the head of customer service is listening to my grievances??

I have purchaged“Wagon R, vxi” No. MP 09 CS 5016 on 09.11.205 fromPatel Motors Pvt. Ltd., 428/3/3 Niranjanpur, A.B. Road, Indore-452001. 3. I have received the registration no. “MP 09 CS 5016.” Of my car 25 days earlier but till date I did not get the registration card.In want of registration card the RTO police is harassing me. In spite of having my own car I am paying taxi for going in and out of Indore city.When I contacted RTO section of Patel Motors Pvt. Ltd. Indore, I did not get satisfactory answer. Now to see my telephone no .RTO section of Patel Motors Pvt. Ltd. Indore does not lift the telephone.When I enquired about the dispatch of registration card by R.T.O, office of Indore I came to know that the cards of 50 series have been already dispatched except my registration card. My registration card is pending due to mistake committed by R.T.O section of Patel Motors Pvt. Ltd. Indore .By hearing the honesty and quick response of Maruti for any complain by customer I purchased carofMarutiCompany.I am sure after this request necessary action will be taken at your end and I will receive my registration card within a week. A line of reply in this regard will be highly appreciable. Thanking you. Your truly, Ravindra Nath Sinha.Qr. No. D-33/3, RRCAT Colony. P.O- CAT, City- Indore-452013. Madhya Pradesh. Mob. [protected]. Email: [protected]@gmail.com

Car Purchased on 2nd Jan. 2015, Registration number - UP14 CL 5965, Covered 42190 Kms. Extended warrenty also purchased with the car. Today on 20th Dec. 2015, while seating in the car, my wife found her Seat belt not working. I took the car to Rohan Motors, Ghaziabad. They forund Seat Belt Complete part need to be replaced. But Part is not in their stock. when it will be in stock, not know, but they will order and inform me as received.Also this part is not covered in extended warranty, so I need to pay for this part. After arguing, they shown the extended warranty conditions mentioning all body parts not covered in extended warranty. Seat Belt a very important safety part is being treated as normal body part with no normal and no extended warranty. Infect, Maruti Suzuki should be laible for all safety, not wear out parts malfuctioning. if it is not, then THIS IS CHEATING. My car has not completed one year complete. It has covered more than 40K kms, so as your conditions, normal warranty is elapsed. But that was the reason, I bought the extended warranty. Could Maruti Suzuki Look into it. and respond for following - Can Maruti Suzuki forced your Dealers to keep stock always for Safety related parts. - Can Maruti Suzuki look into the quality of parts specially Safety related, which are failing in less than one year. It is realy bad that other maker providing warranty of all parts for three yeats. - At last can Seat Belt for car cover in warranty. Regards Roshan Lal [protected]. [protected]@rediffmail.com

We have purchased waganor vxi on date 25th november 2015 (delivery date) @ adarsha showroom mulugu x roads warangal. Today i.e. on 20 december 2015 we have given the car for its first free service at adarsha showroom After receiving the car, we have noticed that on the owner's manual book it was written on the service record page as PDI work done on 21 september 2015. We are wondered about how the pdi work can be performed before the date where we actually bought the car. And the delivery person has also used the car for his personal purpose after the service has been done (around 50km) TS03GTR9653 Surender.N Advocate Warangal

It is my Maruthi vagon r front glass becomes foggy during rainy season or during night.Totally unable to drive during this time.It is happening from out side the glass.Maruti has to resolve this problem and they should give proper service for this.This is happening after 5 months of purchase.

Sir. My car s left side front door lower side body rust. I used water also municipal corporation washing car. Why r this problem. Please guide me....

I have booked ciaz vxi+ automatic from popular vehicles and services Palakkad on Saturday with a booking amount of 1000 and my booking ID is SOB15002913.As the colour I asked for was not there I preferred to take from another dealer, so I requested them to cancel my booking on Monday and I gave the booklet back for cancellation, still there is no response from them I haven't got my money yet, so please do the required steps as soon as possible.

I purchased Maruti 800 car in Aug, 2001. Registration No. WB-74/E 0564 from your dealer Beekay Motors, Siliguri Key No. as per Service Book is 3903. 0ne of the keys is missing and as such I requested your dealer Sevoke Motors, Sevoke Roade Siliguri 734001.for duplicate key.. I also submitted all the required documents alongwith xerox copy of Service Book where key no is mentioned as 3903. They sent mail to you and you despatched key No. 5903 in stead of Key No. 3903 since as per your records the key no is shown as 5903. It may so happen that while updating records in your system key no. is recorded as 5903 in stead of 3903. The distributor is sending mail again to you to send key no. 3903 and not 5903. Please look into it and correct your record i./e. key no. 3903 based on service book.

Mene maruti aritica kharidi he .27/2/2014 ko.gadi avarej nhi de rahi hai or ham char bar complain kar chuke he.koi response nhi de raha he.esake liye dehali bhi bat kari par koi reply nhi aya. Ab ham consumer cort me jayege.

I have been experiencing a strange foggy thing that appears in the windshield from outside...It is very difficult to drive at Night times and Rainy season.When I asked Maruti Suzuki Service they are saying this is because of Moisture..But how other cars can survive from this? A severe action to be taken from the Company side to fix it as soon as possible.This is extremely dangerous. A.Parthiban +91 [protected]