Maruti Suzuki India Complaints & Reviews

I have purchaged“Wagon R, vxi” No. MP 09 CS 5016 on 09.11.205 fromPatel Motors Pvt. Ltd., 428/3/3 Niranjanpur, A.B. Road, Indore-452001. 3. I have received the registration no. “MP 09 CS 5016.” Of my car 25 days earlier but till date I did not get the registration card.In want of registration card the RTO police is harassing me. In spite of having my own car I am paying taxi for going in and out of Indore city.When I contacted RTO section of Patel Motors Pvt. Ltd. Indore, I did not get satisfactory answer. Now to see my telephone no .RTO section of Patel Motors Pvt. Ltd. Indore does not lift the telephone.When I enquired about the dispatch of registration card by R.T.O, office of Indore I came to know that the cards of 50 series have been already dispatched except my registration card. My registration card is pending due to mistake committed by R.T.O section of Patel Motors Pvt. Ltd. Indore .By hearing the honesty and quick response of Maruti for any complain by customer I purchased carofMarutiCompany.I am sure after this request necessary action will be taken at your end and I will receive my registration card within a week. A line of reply in this regard will be highly appreciable. Thanking you. Your truly, Ravindra Nath Sinha.Qr. No. D-33/3, RRCAT Colony. P.O- CAT, City- Indore-452013. Madhya Pradesh. Mob. [protected]. Email: [protected]@gmail.com

Car Purchased on 2nd Jan. 2015, Registration number - UP14 CL 5965, Covered 42190 Kms. Extended warrenty also purchased with the car. Today on 20th Dec. 2015, while seating in the car, my wife found her Seat belt not working. I took the car to Rohan Motors, Ghaziabad. They forund Seat Belt Complete part need to be replaced. But Part is not in their stock. when it will be in stock, not know, but they will order and inform me as received.Also this part is not covered in extended warranty, so I need to pay for this part. After arguing, they shown the extended warranty conditions mentioning all body parts not covered in extended warranty. Seat Belt a very important safety part is being treated as normal body part with no normal and no extended warranty. Infect, Maruti Suzuki should be laible for all safety, not wear out parts malfuctioning. if it is not, then THIS IS CHEATING. My car has not completed one year complete. It has covered more than 40K kms, so as your conditions, normal warranty is elapsed. But that was the reason, I bought the extended warranty. Could Maruti Suzuki Look into it. and respond for following - Can Maruti Suzuki forced your Dealers to keep stock always for Safety related parts. - Can Maruti Suzuki look into the quality of parts specially Safety related, which are failing in less than one year. It is realy bad that other maker providing warranty of all parts for three yeats. - At last can Seat Belt for car cover in warranty. Regards Roshan Lal [protected]. [protected]@rediffmail.com

We have purchased waganor vxi on date 25th november 2015 (delivery date) @ adarsha showroom mulugu x roads warangal. Today i.e. on 20 december 2015 we have given the car for its first free service at adarsha showroom After receiving the car, we have noticed that on the owner's manual book it was written on the service record page as PDI work done on 21 september 2015. We are wondered about how the pdi work can be performed before the date where we actually bought the car. And the delivery person has also used the car for his personal purpose after the service has been done (around 50km) TS03GTR9653 Surender.N Advocate Warangal

It is my Maruthi vagon r front glass becomes foggy during rainy season or during night.Totally unable to drive during this time.It is happening from out side the glass.Maruti has to resolve this problem and they should give proper service for this.This is happening after 5 months of purchase.

Sir. My car s left side front door lower side body rust. I used water also municipal corporation washing car. Why r this problem. Please guide me....

I have booked ciaz vxi+ automatic from popular vehicles and services Palakkad on Saturday with a booking amount of 1000 and my booking ID is SOB15002913.As the colour I asked for was not there I preferred to take from another dealer, so I requested them to cancel my booking on Monday and I gave the booklet back for cancellation, still there is no response from them I haven't got my money yet, so please do the required steps as soon as possible.

I purchased Maruti 800 car in Aug, 2001. Registration No. WB-74/E 0564 from your dealer Beekay Motors, Siliguri Key No. as per Service Book is 3903. 0ne of the keys is missing and as such I requested your dealer Sevoke Motors, Sevoke Roade Siliguri 734001.for duplicate key.. I also submitted all the required documents alongwith xerox copy of Service Book where key no is mentioned as 3903. They sent mail to you and you despatched key No. 5903 in stead of Key No. 3903 since as per your records the key no is shown as 5903. It may so happen that while updating records in your system key no. is recorded as 5903 in stead of 3903. The distributor is sending mail again to you to send key no. 3903 and not 5903. Please look into it and correct your record i./e. key no. 3903 based on service book.

Mene maruti aritica kharidi he .27/2/2014 ko.gadi avarej nhi de rahi hai or ham char bar complain kar chuke he.koi response nhi de raha he.esake liye dehali bhi bat kari par koi reply nhi aya. Ab ham consumer cort me jayege.

I have been experiencing a strange foggy thing that appears in the windshield from outside...It is very difficult to drive at Night times and Rainy season.When I asked Maruti Suzuki Service they are saying this is because of Moisture..But how other cars can survive from this? A severe action to be taken from the Company side to fix it as soon as possible.This is extremely dangerous. A.Parthiban +91 [protected]

This to ring to your notice that i had bought a Wagon r stingray on 14 june 2015 bearing goodyear tyres after a few months bubble came up in the tyre and when i informed maruti about this there was no reply. Then i approached the dealer after which my tyre was inspected by the engineer of goodyear and he just only said that tyre has an external impact, i told him to show me signs of impact and he wasn't able to clearly state his point. After a months time the dealer gave a tyre on its own. i don't why. Now one tyre changed and again i notice another bubble in the other tyre again the same process is repeated and still maruti has nothing to do with this as not replying even to the mails. Goodyear engineer once again stated his old line "DUE TO EXTERNAL IMPACT" and wasn't able to satisfy my questions. I would like to add that the problem has occured in 2 of my tyres, now what is the gaurentte that the remaing 3 tyres won't create a mess like these have done. The first tyre was replaced in a month time by dealer itself. After several reminders to maruti, you didn't responded to a single mail

My name in Aghamarshana and I have purchased a new Ritz VDI a week before. I bought it at Bimal Auto Agency Banashankari 3rd stage Bangalore. I am very disappointed with their service and finance. I have not received the (RC undertaking form), (payment receipts), (tax paid receipts), (not given 5 litre fuel as mentioned) and (permit) even after a week. I am a yellow board customer and the manager in front of me was telling to the sales executive not to attend any yellow board customers. If you don't want yellow board customers, then why are you even selling cars to yellow board customers? Just close all the sales and sit quietly. When I went to the showrooms to ask if any details were required they said me "no". But after some days when I was busy they asked fro an address proof immediately. Do you think this is right? Please take some serious action on them and provide me with all the above mentioned documents which are not still given or I will be complaining to the consumer court after a week!! My number is [protected]

Hello Sir, Recently, I have bought maruti ciaz 45 days back and have travelled 4000+ kms. Today, while coming from pune to my hometown the front tyre (right side) got bursted. I was told by the mechanic that it can't be mended, you have to add tube. The tyre got the hole in it. My question is so soon the new tyre gets out off order, then there's no use o[censored]sing it only. I would like to know the answer from your side. I do want the answer from Maruti as well as from tyre manufacturer (good yearl).

Purchased dezire Ldi during July 2015 with aadi officer. I have not so far received anything from your end. Please expedite.

..Your Company Management Sieves Has Been Third Class ...So please Understand Customer Problem ... Our Management people Decision Is Very Wong...So Please Kindly Request ...Change All Management Discipline.

I have purchase Dzire LDI on June, 2014, after purchased the car i have faced first so many problems, first problem regarding tyre, finally they have replace the complete tyre, second problem is occurred in door lock, finally they were repaired, third problem is one of the important rubber missing when i was purchased the car but i didn't observed thenafter they provided me the same. recently (28.11.2015) i visited the agency where i purchased the car due to some irritating noise from my car they told me after test drive that this voice is due to collapsible steering column and it would replaced within 2-3 working days but until 12.12.2015 not been replaced and they gave appointment on 12.12.2015 on that day when i contacted the agency then they replied so far they have not received the part postponed to monday the same matter was complained to the customer care centre bearing no. [protected] and i visited another maruti authorized service center at Ambala and they checked the car, after test drive they told me that the noise is coming from dash board only. now my confusion is whether the noise is from dash board or in steering column due to this i distrubed so much and missed many of my family relations and important works. SINCE MY CAR IS UNDER WARRANTY even though i am getting so many problems and authorized agencies are not in a position to resolve the issues.

I HAVE PROOFS OF ABOVE MENTIONED ISSUES FROM BOTH AGENCIES ( KARNAL MOTORS PVT. LTD, KURUKSHETRA AND MODERN AUTOMOBILES, AMBALA) REGARDING NOISE PROBLEMS IN MY CAR

My car is swift dzre .. its just delivered before 2 months.. i got a big trouble while iam going to ooty... iam totally trapped with my family at midnight

My service coupon as mentioned above are not entertained during servicing citing the reason as it is issued by M/so Sai service, Hyderabad not by M/so Acer motor. Please clarify weather sai service will only entertained these coupon or elsewhere any of service centre all over the india is duty bound to give as applicable discounts on these coupons.

If any one is planing to buy Maruti Car i will strongly advise to avoid and go for some other car with trustworthy dealer. I like to narrate my ordeal of Buying Car with one of the Maruti Dealer know as Excel Auto Vista from Bandra West. When i made enquirer for the purchase of car i was informed not to buy car from Excel Auto Vista due to there dubious records . However, as it was convenient for me i made decision to deal with them for the purchase of the Car. I brought Maruti Alto LXI CNG variant in exchange offer. As i have lost my original RC book i informed them i can only support with Photocopy of all the original documents. They told me that they would need PDC of amount 20, 000 during the date of purchase as a security deposit and will return the money once Duplicate of Original RC book is procure from RTO office. I have finalize 22 October 2014 as a day to receive car from show room( as it was auspicious day). First i have to wait for 6 hour for the car to be deliver i got the car deliver by 8 in evening. First crude surprise dawn to me when i was told that i have to give 20, 000 immediately if i need delivery. I was force to make payment of 20000 as i don't have any option but to take car on that auspicious day. Subsequently, i was told that they will put a request to RTO office and i will get the Duplicate RC book at my residential address through courier. One Month, Two Month, Three Month passed i neither got any inquire nor any courier from RTO office. After doing a very blatant follow up the Excel Vista Representative name Zubiar i was informed that they have wrongly sent by document to another RTO office in Mumbai and would need document again as they lost the old document. I was force to go to police again to get a request letter on RC Book lost. I again handed the all the document to Excel Vista Representative hoping that this will settle the issue and i will get my Duplicate RC book and refund of 20, 000. I again have to do all the arduous effort to file a complaint to police for lost RC copy which i did swiftly. Its been more than 12 month now i have submitted all the document and after doing repeated follow up i was told that RC copy is with RTO and i have to go personally and collect it. I been to RTO office and they said it will be courier to our register address as they don't give the copy personally. It been over 1 month now i have not receive courier from RTO office and Excel Auto people are misleading that RC book as been courier to my residential address twice. I believe there is some clandestine understanding with Dealder and RTO office and they are deliberately holding by RC book as they don't want to return by 20, 000 rupess. I highlighted by concern but Maruti Call Center but it was futile. Maruti Customer grievance departure is Hopeless as they don't take any actions against such cheater and deceiver Dealers. I caution all the buyer not to buy Maruti car as both Maruti and there dealer are deceiver and liar.

मैंने अपनी गाड़ी maruti Ritz ओशियन मोटर्स खंडवा रोड पर पटेल मोटर्स मैं बॉडी रिपेयर के लिए भेजी थी जोकि उसका काम इंश्योरेंस के तहत होना था लेकिन इमोशन मोटर्स खंडवा रोड पर पटेल मोटर्स ऊपर वहां उसके पार्ट्स बदल दिए गए मेरी ने गाड़ी की पूरी तरह बेकार कर कर मेरे को वापस दी लेकिन मैंने जब उसकी complaint की तो किसी ने भी मेरी बात नहीं सुनी वहां पर कहीं तो किसी ने नहीं सुनी कृपया मेरे मित्रों को मैं बताना चाहता हूं कि वहां पर जो भी गाड़ी भेजें तो कृपया देखकर भेजें वह कोई विश्वास बात नहीं है उन पर किसी भी प्रकार का विश्वास न करें यह तो रोज की बात है मेरी गाड़ी गाड़ी की और एक तरफ की चैनल जिस ब्रेक और डिस्क कहते हैं मैं वह पूरी की पूरी ही बदल डाली और मैंने उन्हें कहा तो कहने लगे कि आपकी गाड़ी केशु खत्म हो गए हैं जब कि मैंने दूसरी जगह पर गाड़ी को दिखाया तो ऐसी कोई चीज नहीं निकली और पाठ बदलने की निशानी मिले जब कि जो चीज का काम करना था वह तो किया नहीं और दूसरे ही चीज सामान निकाल डाले और इंसोरेंस में भी ज्यादा बड़ा चढ़ा कर फिर मैंने किया मेरे मित्रों में बताना चाहता हूं कि ocean motors पर अपनी गाड़ियों को सर्विसिंग या कोई भी काम के लिए अपनी गाड़ी नहीं भेजें और अगर किसी ने पहले भेजी हो तो देखें कि वहां जब गाड़ी जाती है तो बहुत अच्छी कंडीशन में रहती है लेकिन आती है तो दो चार दिन में गाड़ी में कुछ ना कुछ होने लगता है काम के लिए कभी नहीं भेजे यह के लोग maruti कंपनी का नाम खराब कर रहे हैं मेरे पास फेन maruti की दो गाड़ियां हैं एक स्विफ्ट डिजायर जिसका नंबर mp09 cn 557 6 गाड़ी जो कि maruti ritz है जिसका नंबर mp09 cp 7176 दोनों गाडियां मेरे नाम से ही है पहले भी मेरी स्विफ्ट डिजायर में से सर्विसिंग के समय मेरी गाड़ी की stayfree नई की जगह पुरानी गेटर वाली स्टेफनी डाल दी बहुत गलत काम करते हैं

Dear Sir, My self Hitesh Panchal from Surat. Like any middle class salaried person even i dare to see a dream of owning a Car at this stage of my career where i could MANAGE the extra expenditure for the EMI & the routine maintenance of car. Considering it was a first car in my family i did not wanted to buy any non-genuine product for me & my family. That is where i stepped in to DHRU MOTORS ADAJAN BRANCH (TRUE VALUE ). On 12/07/2015 i purchased a Maruti Ritz VDi (GJ-05-JA-9048) from this dealer. Off course it is a "MARUTI TRUE VALUE CERTIFIED CAR" as the executive who sold me the car mentioning again & again. At the time i purchased the car the Odometer reading was 72964 Km & after 5 Months today the Odometer reading is 76780 (Approx). So in 5 Months effectively the car has ran for only 3800 Km (Approx). During this tenure the car is serviced once from Dhru Motors, Udhna branch at 74863 KM & during this service Engine Oil & Oil Filter got replaced. It was two days back when i experienced a rigidness in shifting the gears (specially from 3rd Gear to 2nd Gear). To avoid any further big issue i approached the Dhru Motors & handed over my car today for thorough checking. It was to my surprise when i got a call from a Service technician of Dhru Motors & being informed that there are lot many issues with car & total expenditure to resolve this issues would come to around Rs. 20, 000. For a instance i was stun hearing this for a car which is termed as "TRUE VALUE CERTIFIED CAR" When i personally visited the showroom & discussed the situation with available Service Incharge & the Branch Manager of Dhru Motors (Adajan Branch) they shown me a big list of problems as mentioned below Clutch Plate & Pressure plate Synchronizer Ring Three Bond Tube Brake Oil Rear Wheel Bearing Brake Pad Set Brake Disc Rear Lever Set Cliper Pin Drum Cutting I was further surprised to hear from the executive that it is a wear & tear parts & are bound to fail during operation. As a Working professional in Automobile Related Pvt. company even i understand that the consumption of wear & tear parts are totally depends on the usage/operations. However i fail to understand that this wear & tear happened in 5 months & after usgae of equipment only for 3800 Km???? & now for that customer has to spend another Rs. 20, 000. Moreover it is more painful for me that i spent extra while purchasing my first car for the "MARUTI TRUE VALUE" tag which is by name & logo says "THE SIGN TO TRUST". So here i question the integrity of the Maruti Dealer in handing over the FAULTY VEHICLE TO THEIR CUSTOMER. If it would be a really TRUE VALUE CERTIFIED CAR then all this checkpoints should have been tested before CERTIFYING IT AS A TRUE VALUE or atleast becoming transparent enough with customer in informing about life of critical components like Clutchplate/Gear Box/Engine etc. I feel cheated by the Dealer as today i do not have any choice other than rectifying the issues in my car. I don't see any VALUE OF "TRUE VALUE CERTIFIED CAR". I have asked for 100% rectification under warranty which was refused by the dealer. At the end of the discussion today with the concerned executives they have asked me to wait till tomorrow as they will be talking to some higher person in hierarchy (however i feel it is just to show customer how much efforts they are making). My car is with the dealer in their Udhna Workshop. I will not be surprise to hear tomorrow from dealer that "they are sorry they tried hard but it is not possible cover the expenditure in warranty" Here i request a Company person to step in to understand the mindset of customer in such situation & offer a POSITIVE solution. Hope MARUTI as a company value their BRAND IMAGE which reflects via their logos i.e. "WAY OF LIFE" & "SIGN TO TRUST". Regards HITESH P. PANCHAL +91 [protected]