Maruti Suzuki India Complaints & Reviews

I have booked swift lxi+ with rana motors on 8th of December and the confirmed the delivery date of 22nd of December, but now they says its will take time and we can not deliver the same on time. This is a mental harrassment as I have to give the same on tomorrow to my parents on their wedding anniversary. I don't understand how come such a good brand have such issues.

I have registered my car tn09 be 6696 for service on 8 DEC 2015. Have made several follow ups to both maruti insurance broking where I was provided the policy & with khivraj, dealer. Till date 21dec, they have not picked up my vehicle for service. Have asked them for tow vehicle. Dealer did not provide initially. He asked me to arrange towing. After speaking with a staff of maruti insurance, dealer agreed to tow my car. On Friday 18 DEC, they called me & it was agreed that my car will be towed to the workshop by 21 DEC, Monday & then insurance surveyor will be arranged. I have put leave on 19 dec & 21 dec for this purpose. Maruti & the dealer have broken all commitment & I do not know with whom I should discuss my grievances & I don't know who from the company will help me in resolving this. Am totally disappointed & these people have made me think as to why I purchased maruti & that too through khivraj..all other dealers from maruti & other auto companies have towed vehicles & arranged the service for friends in my apartment...am spending rs.400 as conveyance to office on a daily basis without my car. Is the head of customer service is listening to my grievances??

I have purchaged“Wagon R, vxi” No. MP 09 CS 5016 on 09.11.205 fromPatel Motors Pvt. Ltd., 428/3/3 Niranjanpur, A.B. Road, Indore-452001. 3. I have received the registration no. “MP 09 CS 5016.” Of my car 25 days earlier but till date I did not get the registration card.In want of registration card the RTO police is harassing me. In spite of having my own car I am paying taxi for going in and out of Indore city.When I contacted RTO section of Patel Motors Pvt. Ltd. Indore, I did not get satisfactory answer. Now to see my telephone no .RTO section of Patel Motors Pvt. Ltd. Indore does not lift the telephone.When I enquired about the dispatch of registration card by R.T.O, office of Indore I came to know that the cards of 50 series have been already dispatched except my registration card. My registration card is pending due to mistake committed by R.T.O section of Patel Motors Pvt. Ltd. Indore .By hearing the honesty and quick response of Maruti for any complain by customer I purchased carofMarutiCompany.I am sure after this request necessary action will be taken at your end and I will receive my registration card within a week. A line of reply in this regard will be highly appreciable. Thanking you. Your truly, Ravindra Nath Sinha.Qr. No. D-33/3, RRCAT Colony. P.O- CAT, City- Indore-452013. Madhya Pradesh. Mob. [protected]. Email: [protected]@gmail.com

Car Purchased on 2nd Jan. 2015, Registration number - UP14 CL 5965, Covered 42190 Kms. Extended warrenty also purchased with the car. Today on 20th Dec. 2015, while seating in the car, my wife found her Seat belt not working. I took the car to Rohan Motors, Ghaziabad. They forund Seat Belt Complete part need to be replaced. But Part is not in their stock. when it will be in stock, not know, but they will order and inform me as received.Also this part is not covered in extended warranty, so I need to pay for this part. After arguing, they shown the extended warranty conditions mentioning all body parts not covered in extended warranty. Seat Belt a very important safety part is being treated as normal body part with no normal and no extended warranty. Infect, Maruti Suzuki should be laible for all safety, not wear out parts malfuctioning. if it is not, then THIS IS CHEATING. My car has not completed one year complete. It has covered more than 40K kms, so as your conditions, normal warranty is elapsed. But that was the reason, I bought the extended warranty. Could Maruti Suzuki Look into it. and respond for following - Can Maruti Suzuki forced your Dealers to keep stock always for Safety related parts. - Can Maruti Suzuki look into the quality of parts specially Safety related, which are failing in less than one year. It is realy bad that other maker providing warranty of all parts for three yeats. - At last can Seat Belt for car cover in warranty. Regards Roshan Lal [protected]. [protected]@rediffmail.com

We have purchased waganor vxi on date 25th november 2015 (delivery date) @ adarsha showroom mulugu x roads warangal. Today i.e. on 20 december 2015 we have given the car for its first free service at adarsha showroom After receiving the car, we have noticed that on the owner's manual book it was written on the service record page as PDI work done on 21 september 2015. We are wondered about how the pdi work can be performed before the date where we actually bought the car. And the delivery person has also used the car for his personal purpose after the service has been done (around 50km) TS03GTR9653 Surender.N Advocate Warangal

It is my Maruthi vagon r front glass becomes foggy during rainy season or during night.Totally unable to drive during this time.It is happening from out side the glass.Maruti has to resolve this problem and they should give proper service for this.This is happening after 5 months of purchase.

Sir. My car s left side front door lower side body rust. I used water also municipal corporation washing car. Why r this problem. Please guide me....

I have booked ciaz vxi+ automatic from popular vehicles and services Palakkad on Saturday with a booking amount of 1000 and my booking ID is SOB15002913.As the colour I asked for was not there I preferred to take from another dealer, so I requested them to cancel my booking on Monday and I gave the booklet back for cancellation, still there is no response from them I haven't got my money yet, so please do the required steps as soon as possible.

I purchased Maruti 800 car in Aug, 2001. Registration No. WB-74/E 0564 from your dealer Beekay Motors, Siliguri Key No. as per Service Book is 3903. 0ne of the keys is missing and as such I requested your dealer Sevoke Motors, Sevoke Roade Siliguri 734001.for duplicate key.. I also submitted all the required documents alongwith xerox copy of Service Book where key no is mentioned as 3903. They sent mail to you and you despatched key No. 5903 in stead of Key No. 3903 since as per your records the key no is shown as 5903. It may so happen that while updating records in your system key no. is recorded as 5903 in stead of 3903. The distributor is sending mail again to you to send key no. 3903 and not 5903. Please look into it and correct your record i./e. key no. 3903 based on service book.

Mene maruti aritica kharidi he .27/2/2014 ko.gadi avarej nhi de rahi hai or ham char bar complain kar chuke he.koi response nhi de raha he.esake liye dehali bhi bat kari par koi reply nhi aya. Ab ham consumer cort me jayege.

I have been experiencing a strange foggy thing that appears in the windshield from outside...It is very difficult to drive at Night times and Rainy season.When I asked Maruti Suzuki Service they are saying this is because of Moisture..But how other cars can survive from this? A severe action to be taken from the Company side to fix it as soon as possible.This is extremely dangerous. A.Parthiban +91 [protected]

This to ring to your notice that i had bought a Wagon r stingray on 14 june 2015 bearing goodyear tyres after a few months bubble came up in the tyre and when i informed maruti about this there was no reply. Then i approached the dealer after which my tyre was inspected by the engineer of goodyear and he just only said that tyre has an external impact, i told him to show me signs of impact and he wasn't able to clearly state his point. After a months time the dealer gave a tyre on its own. i don't why. Now one tyre changed and again i notice another bubble in the other tyre again the same process is repeated and still maruti has nothing to do with this as not replying even to the mails. Goodyear engineer once again stated his old line "DUE TO EXTERNAL IMPACT" and wasn't able to satisfy my questions. I would like to add that the problem has occured in 2 of my tyres, now what is the gaurentte that the remaing 3 tyres won't create a mess like these have done. The first tyre was replaced in a month time by dealer itself. After several reminders to maruti, you didn't responded to a single mail

My name in Aghamarshana and I have purchased a new Ritz VDI a week before. I bought it at Bimal Auto Agency Banashankari 3rd stage Bangalore. I am very disappointed with their service and finance. I have not received the (RC undertaking form), (payment receipts), (tax paid receipts), (not given 5 litre fuel as mentioned) and (permit) even after a week. I am a yellow board customer and the manager in front of me was telling to the sales executive not to attend any yellow board customers. If you don't want yellow board customers, then why are you even selling cars to yellow board customers? Just close all the sales and sit quietly. When I went to the showrooms to ask if any details were required they said me "no". But after some days when I was busy they asked fro an address proof immediately. Do you think this is right? Please take some serious action on them and provide me with all the above mentioned documents which are not still given or I will be complaining to the consumer court after a week!! My number is [protected]

Hello Sir, Recently, I have bought maruti ciaz 45 days back and have travelled 4000+ kms. Today, while coming from pune to my hometown the front tyre (right side) got bursted. I was told by the mechanic that it can't be mended, you have to add tube. The tyre got the hole in it. My question is so soon the new tyre gets out off order, then there's no use o[censored]sing it only. I would like to know the answer from your side. I do want the answer from Maruti as well as from tyre manufacturer (good yearl).

Purchased dezire Ldi during July 2015 with aadi officer. I have not so far received anything from your end. Please expedite.

..Your Company Management Sieves Has Been Third Class ...So please Understand Customer Problem ... Our Management people Decision Is Very Wong...So Please Kindly Request ...Change All Management Discipline.

I have purchase Dzire LDI on June, 2014, after purchased the car i have faced first so many problems, first problem regarding tyre, finally they have replace the complete tyre, second problem is occurred in door lock, finally they were repaired, third problem is one of the important rubber missing when i was purchased the car but i didn't observed thenafter they provided me the same. recently (28.11.2015) i visited the agency where i purchased the car due to some irritating noise from my car they told me after test drive that this voice is due to collapsible steering column and it would replaced within 2-3 working days but until 12.12.2015 not been replaced and they gave appointment on 12.12.2015 on that day when i contacted the agency then they replied so far they have not received the part postponed to monday the same matter was complained to the customer care centre bearing no. [protected] and i visited another maruti authorized service center at Ambala and they checked the car, after test drive they told me that the noise is coming from dash board only. now my confusion is whether the noise is from dash board or in steering column due to this i distrubed so much and missed many of my family relations and important works. SINCE MY CAR IS UNDER WARRANTY even though i am getting so many problems and authorized agencies are not in a position to resolve the issues.

I HAVE PROOFS OF ABOVE MENTIONED ISSUES FROM BOTH AGENCIES ( KARNAL MOTORS PVT. LTD, KURUKSHETRA AND MODERN AUTOMOBILES, AMBALA) REGARDING NOISE PROBLEMS IN MY CAR

My car is swift dzre .. its just delivered before 2 months.. i got a big trouble while iam going to ooty... iam totally trapped with my family at midnight

My service coupon as mentioned above are not entertained during servicing citing the reason as it is issued by M/so Sai service, Hyderabad not by M/so Acer motor. Please clarify weather sai service will only entertained these coupon or elsewhere any of service centre all over the india is duty bound to give as applicable discounts on these coupons.

If any one is planing to buy Maruti Car i will strongly advise to avoid and go for some other car with trustworthy dealer. I like to narrate my ordeal of Buying Car with one of the Maruti Dealer know as Excel Auto Vista from Bandra West. When i made enquirer for the purchase of car i was informed not to buy car from Excel Auto Vista due to there dubious records . However, as it was convenient for me i made decision to deal with them for the purchase of the Car. I brought Maruti Alto LXI CNG variant in exchange offer. As i have lost my original RC book i informed them i can only support with Photocopy of all the original documents. They told me that they would need PDC of amount 20, 000 during the date of purchase as a security deposit and will return the money once Duplicate of Original RC book is procure from RTO office. I have finalize 22 October 2014 as a day to receive car from show room( as it was auspicious day). First i have to wait for 6 hour for the car to be deliver i got the car deliver by 8 in evening. First crude surprise dawn to me when i was told that i have to give 20, 000 immediately if i need delivery. I was force to make payment of 20000 as i don't have any option but to take car on that auspicious day. Subsequently, i was told that they will put a request to RTO office and i will get the Duplicate RC book at my residential address through courier. One Month, Two Month, Three Month passed i neither got any inquire nor any courier from RTO office. After doing a very blatant follow up the Excel Vista Representative name Zubiar i was informed that they have wrongly sent by document to another RTO office in Mumbai and would need document again as they lost the old document. I was force to go to police again to get a request letter on RC Book lost. I again handed the all the document to Excel Vista Representative hoping that this will settle the issue and i will get my Duplicate RC book and refund of 20, 000. I again have to do all the arduous effort to file a complaint to police for lost RC copy which i did swiftly. Its been more than 12 month now i have submitted all the document and after doing repeated follow up i was told that RC copy is with RTO and i have to go personally and collect it. I been to RTO office and they said it will be courier to our register address as they don't give the copy personally. It been over 1 month now i have not receive courier from RTO office and Excel Auto people are misleading that RC book as been courier to my residential address twice. I believe there is some clandestine understanding with Dealder and RTO office and they are deliberately holding by RC book as they don't want to return by 20, 000 rupess. I highlighted by concern but Maruti Call Center but it was futile. Maruti Customer grievance departure is Hopeless as they don't take any actions against such cheater and deceiver Dealers. I caution all the buyer not to buy Maruti car as both Maruti and there dealer are deceiver and liar.