Maruti Suzuki India Complaints & Reviews

Ar Officer and Customer care Team, please note that I had raised multiple complaints regarding My vehicle delivery . the booking were attended by PIYUSH from OCEAN MOTORS for ERTIGA date of 1 sep 2015. Afetr booking by sales persone piyush was scheduled my vhicle devilry time date of 5 sep 2015 JAMAASHTMI. but not deliverd . After 5 sep 2015, piyush call nd again scheduled delevery time date of 17 sep 2015 GANESH CHATURTHI but not deliverd . after this senario piyush nd his sales manger mr sachin mohite make call for new Ertiga . than he told we are provide new ertiga date of 12 sep 2015 NAVRATRI. But still vhicle is not deliverd again false contentment . it took me 3 weeks to get in touch with them as they were avoiding my calls/giving false assurance. Finely i am visited at Showroom nd meet with mr sachin mohite he was giving assurance me for delivery on pushp nakshtra nd providing me vehicle KEY no nd Chassis No.but he is again fail for devilry for my vehicle . I had done follow up with your sales manager in Indore (MP) Mr. Sachin mohite([protected] ) But sales person nd sales manger not resonance my any call . after i am again visited at showroom nd meet with General manger Mr Bhandari([protected]). Mr bhandari committed me for delivery time on DIPAWALI . But vhicle not dileverd i had followup mr bhandari he told that vehicle not available at that time so offering VDI verriant to ZDI. Why i am change my varriant ? Sir All senario nd false commitments Janmaashtmi Ganesh Chturthi Navratri Dussehra Pushp Nakshtra Dhanterash Dipawali nd still my vhicle is not dilever . ...My finance Approval latter by HDFC Bank is ready from JANMAASHTMI.they are also provided to mr piyush. If you will take any action according this issue please confirm me in 2 days than i will take LEGAL action . I am very frusted nd not satisfied from your Dealership nd Sales services so i am decided to go Consumer form. Rgrds Abhijit Bhavsar [protected] [protected]

I purchased Suzuki Access 125 for myself from Veeteejay Mobikes Private Limited, Kundannoor, Maradu, Ernakulam. I received the vehicle on 26th November 2015.They delivered the vehicle and after completing the receipt formalities, I noticed a bend in front portion of the vehicle and on the logo .We called the sales girl and asked her to take the vehicle back and get it rectified. She said that she will send somebody soon but none came that day to pick up the vehicle. We again called them and send the photos of the dent.They said a person will come and pick the vehicle next day. The next day we called again and the sales manager Densel picked up the phone. His attitude and talking style was very rude and he didn't even apologize. Finally we asked him to send somebody to pick up the vehicle and told him that otherwise we will file a complaint against them. They took the vehicle and i called them today on 30th November and the sales woman tells me that all the vehicles and the spare part they have is having this defect, so I have to contact the company to get it rectified. I am totally unhappy that a new vehicle purchased with a lot of expectations (and money) is having a complaint .It also questions the reputation of Suzuki. It is people's hard earned money The customer service provided is also very bad. I would not purchase another vehicle from this dealer and I would not recommend Suzuki access to anyone.Hope you will find a solution to rectify the issue.

Dear Sir, I purchased Maruti suzuki SX4 in May, 2011. Its only complete 88000 KM. On 13th November, 2015 my car engine was suddenly stopped when i was traveled from dindigul to Trichy. Then Car was toed to dindigul Maruthi approved PLA service station on the same date. PLA service mechanic told that Timer chain was cut and it has to be replaced and we have ordered the spare parts. so they have committed to complete the repair within 10 days. After 10 days they have told that we have replaced the Timer chain and we started the engine but further oil filter and oil pump has to be replaced to rectify the oil indication. Again today 30th November, 2015 they are telling that after replacement the oil pump and oil filter, the oil light indication is showing so we have to dismantle the total engine and correct the problem. Now they are asking 10 more days. I was totally upset with PLA Service station and also they are well reputed and Maruthi approved service station. Now i have not agreed and asked to stop all work. Actually I dont know what type of service they are providing to the customer and this is absolutely Lack of knowledge and expert ism to identify the problem and to rectify. My Vehicle Number is :Tn45 AT 111 Engine no : D13A1607101 My contact Number is :[protected] Hence i request to intervene and send some skilled technicians to identify the real problem and to rectify. . Regards K.Venkatachalaraja [protected] Email: [protected]@yahoo.com

I have ertiga purchased in may-jun 2012...just after crossing 45000 km i found the defect in gear system of ertiga..in 2nd and 3 rd gear, , ...that time i asked in showroom for that, ...but no warrunty issued for that i paid all billing amount and not after just 1 year later of such instance now km is around 70000 and im facing the same problem, showroom to get the prroblem cleared in free of cost but they refused...my contact number is [protected]

I have recently purchased a new MARUTI SWIFT DZIRE ZDI from Suri Automobiles, jhansi. The problem has arisen as the wind shield of the car has broken automatically.There is no such reason behind the breaking of wind shield.the car is always kept in shadow nor it has under gone any kind of accidient.there is no web formation on the glass as its seen in the case of accdients as there is always a web formation at the place where the glass starts breaking .It is just because of the poor quality of glass given by MARUTI SUZUKI.I am an old user of the cars manufactured by MARUTI SUZUKI . I always got good services by MARUTI and the materials used in cars are always good. I feel good to own MARUTI SWIFT DZIRE and is really a awsome car in all aspects.But, this time I am little bit disappointed as the wind shield has broken automatically formin a single line crack and this crack is increasing day by day.One more problem i am facing the day I bought this car and it is the trouble caused by reverse gear.Its not working properly.For making one reverse move you need to try its atleast five to six times and I really feel hopeless as the dealers says that it is just because the car is new and I am not a fool to belive in what the dealer said, as I have not purchased a new car for the first time.Earlier also I had bought different new cars from MARUTI SUZUKI and currently I am having MARUTI SUZUKI ALTO LX.I have used new cars too from different companies and there were no such problems. I belive in the good servises that had been provided by MARUTI SUZUKI in the recent past and hope due attention would be paid in this concern or else I will lose my belief in MARUTI company and would never advise anyone to go with MARUTI SUZUKI. Bought on 22 october 2015 Chassis no-MA3FJEB1S00834076 REG NO-UP93AR6055jhansi.

Respected sir, Mene maruti suzuki ka sabse popular model WAGON-R 2014 me aapse li .jishka desk board me box crack tha first servicing me note wi karwaya par koi sunaai nahi hui. dhire dhire car ka chalte chalte steering wi tight ho gaya jishki complaint mene jhunjhunu dealer ko servicing ke time wi ki aur kai baar check wi karwa li ..steering aajkal electronic aane laag gaye hai, alignment machine kharab hai, serving par kar denge, bhai sahi toh hai kaha hai problem keh kar mujhe last me yeh kaha gaya ke front shocker rubber kharab hai ya fhir front shocker jo under warranty me nahi aate hai, mein issh baat par wi agree ho gaya, servicing hui shocker bush change kiye gaye par problem wahi ki wahi ...future me agar koi accidencial issue hota hai ushke aap jimmedar honge . car ka steering chalte chalte bahut tight ho jata hai, aur car full ho toh problem kafi bhad jati hai . contact number -[protected] reg.no-RJ18CB1221

My Alto got damaged in accident model 2014 . i have given the car on your authorised service centre KAR SCAN CENTER, Ramghat road, Aligarh, Uttar Pradesh. It has been more than 3 Months kar scan is not repairing my vehical . i have been continusouly following up with him but he is treating me in a very bad manner . iwas not accepting this type of behaviour with the customer . My car number is UP 81 AV 8447 . my contact no is [protected]. I hope u will solve my problem as winters are coming and i m in great need of my car. Reagrds Girish kumar Sagar

Sir,

I Maninder Dyal Singh S/o Rajinder Dyal Singh R/o H.no.- 202, V.I.P. Ashiana Homes, Near Sunrise Complex, Lohgarh Road, Zirakpur Mohali had purchased Maruti Swift VDI from M/s Tricity Autos on 28/12/2014 vide

INVOICE NO.- VSL14001015
ORDER NO.-SOB14001445
BOOKING DEALER- 9M01
CUSTOMER ID.- [protected]
VEHICLE ID.- MA3FHEB1S00796049
ENG. NO.- D13A-0550057
CHASSIS NO.- MA3FHEB1S00796049

I hereby register my complaint with you against the dealer as I have not received Original documents required for the registration of my vehicle i.e. Original Invoice, Form 21, Form 22. I need your help to get my vehicle documents from the dealer as I am driving the vehicle without registration for last 11 months. Also I hereby mention that the total cost of vehicle had already been paid to the dealer. Please do the needful at the earliest so that I am able to register my vehicle.

Regards,
Maninder Dyal Singh
Contact No.-[protected]

Dear Sir, I want to complain against your authorized dealer "Lohia Automibles" in Bhilwara, Rajasthan. I have enquired about the latest version of one of the best family car Ertiga vdi last week. On 5th November 2015, we have deposited advance money in cash Rs. 11, 000 to take delivery of Ertiga on auspicuios day of Dhanteras i.e. 9th Nov 2015. On 6th November 2015, on our request to confirm the delivary on Dhanters, they have asked us to deposit additional amount in cash Rs. 90, 000 otherwise they will not deliver on Dhanteras. Without knowing the tactics of Lohia automobile, we have deposited additonal amount Rs. 90, 000. After depositing Rs. 90, 000 by us they committed that Ertiga will get delivered to us at 10 AM on 9th November 2015. On 9th November 2015 when we asked for delivery, their representative started misbehaving with us first they refused us to deliver Ertiga on 9th November and later they started telling us to cancel the order. When we insisted for delivery and called to Maruti's official customer care center, they asked to keep on waiting till 9th evening and also asked us to sit there for full day to take delivery as they were not so humble to call us for delivery. Their real character comes out in the evening when we along with my family went to Lohia Automobile to get delivery. They have not kept our vehicle ready for delivery. It was not even washed/cleaned. Even they arrogantly refused to fill enough diesel in car to take the car to filling station. In Quotation given to us they have mentioned offers of Rs. 33000 and gold coin worth Rs. 5000, on our request for the same, their owner himself (Mr. Govind Lohia) teared Quotation in front o[censored]s and started misbehaving with us saying he will not give delivery of ertiga to us and even warned us to forfeit advance money. My father aged 65 years tried to make him understand but their owner yelled on him like anything. They behaved with us in very arrogant, inhuman manner with us. You can refer the CCTV recording installed in their showroom. (It is installed right outside of their owner chamber. Maruti the one of the biggest brand in India, we can not expect that their dealer will behave with their customer in such a intolerable, inhuman way. It was the chain o[censored]nprofessional, unethical practice of Lohia Automobile's representatives & owner right from the booking of car to delivery of our car. With the hope that you will take a strict step against Lohia Automobile in Bhilwara, Rajasthan, I am writing this mail. Regards, Bheru Lal Somani & aman totla [protected] [protected] [protected]

I have booked baleno delta petrol car on first day of booking, i.e., on 13/10/2015 morning at Vipul Nexa at sector 63 noida. Even though my booking number is 01 done on first day morning itself, Nexa is unable to tell me, when i will get delivery of my car. I have made full payment for it and my customer id is [protected]. I understand that maruti has delivered few thousand baleno cars in last one month. However, I do'nt understand that maruti is unable to deliver my car even for first booking of baleno car done at vipul nexa noida showroom. Please get expedited the delivery of my ray blue car . My email address is [protected]@gmail.com regards bharat govil mobile [protected]

Purchased through mahindra finance
wageno r
red colour from above mention show room
sales agent was bhabhesh kalita
sales leader was Amarjyoti talukder
i have to reacive 18922+4495 cash
seatcover yet to recive
i been to your showroom thrice
threy just give me date only
scratch card yet to reciv


name MALAYA DEVI

Sir, I have purchased a new car (Maruti Suzuki D'zire JH08D4927) from Premsons, Ranchi on 12 Nov 2014. After first service problems has been received in my car (Starting problem) . Car has been landed to Jyothe Maruti service center Bhubaneswar . Car was 15 days with center and problems has been rectified and signature has been obtained on 39000 bill . After running 25 kilometer car has been stop and I inform to center about the problem . Car has been started by pushing and kept in my home . I informed to center that I will not coming and then they took my car . Again after fifteen days I went at Jyothe Center and signed the bill of Rs. 37000. After one month I feel that car is taking much time to start but I did not landed and continue with problem in car. Just before on completion of one year I landed my car to Narayani motores Bhubneswar to rectified the problem. He checked the car and done some thing in car with the help of laptop and told me now it is ok. After 10 kilometer I stop my car to take some thing in market and then again feel that it is taking much time and problem is still the same. Finally on 08 Nov 2015 I landed my car again Narayani motors Bhubneswar for rectification the engine problem as well as insurgence problem . Today I have complete 15 days and case is still is pending.
Sir, I am suffering last one year after involving 7.5 lakh and now I want this problem should be resolve. After one years experience I feel that there is a major problem in engine . So I want to replaced my car. Before I went to Consumer count I want to resolved the problem. I am not interest to file any case against you because I know that Maruti is reputed firm but f my problem will not be shorted out as I want then I have to go further forum to resolved my problem.
Sir please look nto problem and resolved the pending issue .

Arun Kumar Chaturvedi
[protected]

Dear Maruti I have bought this Maruti swift vxi (MH43 AR 2464) CHNO: MAEHKD1S00574915 in June 2014, during the rainy season in Mumbai i noticed that in the both the front lights and back lights the moisture has accumulated and this i conveyed and show to the maruti authorized dealer M/s Automotive (navi mumbai) who had come for the 1st free service of my vehicle and the person told me that these should not happen and these lights should be replaced, I went to the dealer M/s Automotive (Nerul- Navi Mumbai) from whom i bought this car, they refused to change the lights they told me that there is written document from Maruti if there is any moisture in the head lights or the tail lights then you have to switch on the lights for 1 hrs and if the moisture evaporates then maruti will not change in warranty. I have taken extended warranty for this maruti vehicle now i feel that maruti has cheated me on the warranty issue, i told the car dealer that if these lights chrome gets corrode after 4 years when my warranty expires then what shall i do, i have to pay from my pocket to change these lights. Earlier i had wagon r and since i have confidence in maruti i bought swift vxi, i had other options also to buy different makers cars but since i always feel good with maruti that why i bought maruti again but after this rude behavior of the car dealer and maruti double standard i have to think twice to buy a maruti again. regards Bhupinder singh sayana

Ref.booking no.SOB15001962 dated 03/nov/2015 for ciaz_Zdi+RS, Coiour . D brown. at FORT POINTAUTOMOTIVECARS PVT. LTD., My earlier complaint no. [protected]. Dear sir/madam. i have done booking of above car with referred showroom.on 03/Nov./15. as per verble promise & order booking, i was to vehicle delivered on 22\Nov.\2015. but there was no intimation about delivery n when we went to showroom, we were told that as there is a problem with the manufacturing unit, the vehicle will be delivered tentatively after two to three weeks. sir i m your old customer. as you check in your record, i had SX4 ZDI, esteem lxi. i had high respect n was proud to have your product. but this type of reply was heart my feelings n respect for the company. please look in the matter n reply me soon as i may have to cancelled the order n go for Honda or such company product. thank you very much. prabhakar naik. (MOB)[protected]. E-MAIL. [protected]@hotmail.com

I brought alto 800 car from muneer cars, hospet, karnataka . Exchanged my old vehilcle ( matiz ) for 38000 rupees and i have given all the required documents on 20 october 2015. I paid full payment for the new car but i didn't get refund for exchanged car . Showroom people has informed me that they will send the amount by RTGS, still after 1 month they are not giving proper reasons to hold my money.

have given booking amout of 5000 on[protected]. And full amount of dd on[protected].they gave me invoce and insurence on[protected]. The gave delivery at[protected]..and after delivery i didnt get rc book and permit of my vehicle coz of this i m anable to drive my vehicle. And the customer service was not responding properly. soo plzz ensure me what do to.. i got losss of 1 month of income of my vehicle and driver payment...

I bought Access 125 on 16 March 2015 from S K Wagholi Suzuki, Pune. with 5 years warranty Since 1st week scooter engine is switches off after few meters on its own, the moment I press break, engine is switched off. The moment scooter goes over speed breaker, engine is switched off, this is quite annoying and dangerous. I have being giving scooter for servicing regularly. There are several times when scooter has stopped in middle of the road and other vehicles almost have come and about to hit me from behind. This is Safety issue. I have shown to service center several times however there is no solution. Today because of this engine switch off issue, my 2.5 years kid fell down, I am very upset. It was big mistake to buy Access 125. Do not every buy Access 125 scooter, they are cheats. Safety and security is big issue. Second problem is very poor mileage of 10 km initially and now it is 20 km, service center says this happens because it is new scooter, however its has being over 6 months, still mileage is about 20 km which is really poor.

Today i got a col from maruti suzuki.tey told me that you are selected for maruti suzuli at the post of maintenance training engineer and told to come on interview held on 26th nov. at shekendra bad road near bodla hospital .and also said tey will take 999rs after the selectio in company so you oly say sir should i go to the further company for job or it is fraud?

I just purchased a k10 maruti Suzuki vxi from jamkash vehicleads in Oct.2015 and had sought the delivery of the car fixed with all accessories along with keyless remote. However I found the keyless function of the car not working to the convenience as while coming to stop of the car the doors don't open unless the key is removed from the ignition slot. On complaining to the agency in this regard I am told the feature is inbuilt and cannot be fixed by the agency. I would seek to know if the flaw is a manufacturing defect or is caused due to agency negligence. Plz look into it.

From
jishnu manoj
vehicle no.kl 26 f 4949 (swift ldi)
chasis no.MA3FHEB1S00799570
ENGINE NO.D13A2502955
pandalam
mob no.[protected]
hello sir
on my way to karunagappally my vehicle (swift ldi ) suddently stops and and i tried many times but no result. then i contact indus motors sasthamkotta, bharanikkavu, kollam district, kerala and they came and took my car to their workshop and they told me that they will check and inform tomorrow.i purchase this car on 06/03/2015 and it runs 18000 kilometers only. i did not delay any services till date.so please take necessary steps to clear the problem as early as possible.
thanking you
regards
jishnu manoj