Maruti Suzuki India Complaints & Reviews

I give my car for a service to Competent, Ghazipur service centre and the advisor suggested me that this car should be sent for the major service as all car needs major service after 35k kms or after 4 years so I go for a major service in which they covered all the things coolant wheel algnmemt oil change and so many other things like filter etc but when I took my car there is one light indicator indicates me that there is some issue in the car I go to the service centre again and they clear that light and I came back and gain next day same light comes up I again went to the service centre and they told me that there is an issue in wire so they repaired it and again after 4 days same problem comes up I really not happy with the service even after spent 14000 Rs and the wheel alignmemt is not set even it has been covered in the service charges and break issue and gear issue also create problem I am not sure what they did with my car as these problem are not faced by me before service so even after major service and paid so much amount I am facing these issue please look in to this issue seriously as I can not tolerate these things again and again

Dear Sir, We are loyal Maruti customer who has been riding on various Maruti cars from time to time.I have had a Maruti 800, Zen, then wagnor, and then Ritz. Last 5 years we have been riding this maruti Ritz car and we were facing some difficulties regarding the steering of the car.We already once changed the entire steering set from maruti 1 & half years before.Once again we were having problems with the steering wheels getting jammed hence we called Maruti Deewars workshop in Taratala kolkata and they had taken the with them or repair works. At the same time we had a discussion with them regarding the exhange of my Ritz car with a new Alto 800 .They had committed Rs. 200000 as value for my old car (inclusive of exchange bonus).Then we were asked to wait for a few days as they had to take approvals for the same.Post 7-10 days when we kept on calling on the status, we were told that they will not be able to provide us the rate that they had earlier committed and they offered a rate of Rs. 150000.When i refused the same, i was being told that the car repairing will cost me lot of money, so i should opt for this rate of exchange only.By this time i was losing my cool and i asked them to mail me on the same. Pls go through the mail communications attached. They quoted a rate of Rs. 38000, which also i agreed.Post which my car was again in their workshop for more than 7 days.Then we received a call stating that our car was ready.At the time of doing a test drive once again the steering was jammed and the yellow light was on.We refused to receive the car from the workshop, till the time the work is done .Since then till today my car is standing in the workshop(about a month now.). I am extremely perturbed by such pathetic service from maruti.This is not the way a consumer is treated.And with the good names of Maruti i feel completely harassed and cheated by Deewars sales and service people who has failed to keep up to any commitments till date and my car is also at their mercy. I am writing this mail to now get my car repaired with all costs being waived off /or the Alto 800 to be offered as an exchange car at the price committed earlier. The month long harrasment will then end for us. Please find my mail communications attached below.My car No. is WB06F 7619.(car is in the name of my husband Tejinder Singh Sobti) Expecting a promt reply and resolution from your end sir. Regards Rohita Ghosal.Sobti [protected]/[protected] From: Rohita Ghosal Sobti Sun, 30 Aug '15 9:11p To: "Souvik " and others Dear Soiuvik, It is more than 12 to 14 days tht our car is lying in your workshop for quote confirmation from your end. Do go ahead with my car repair immediately and urgently and expect nomore car damage or car repair quote will come in the next mail. Lets end it here and please repair. Rohita G Sobti, Think Tomorrow Always @[protected]/[protected] From: Souvik Sent: Sun, 30 Aug 2015 19:52:35 To: Cc: "'Jayanta Paul'", "'Biswajit Mahajan'", "'Tamalika Nandi'" Subject: Re: Regarding work approval. Dear sir, The cost to be incurred for replacement of steering rack assy. and clutch kit is mention bellow. Description Parts Labour Steering Rack Assy. 29000 615 Clutch Kit Over hauling 3500 1800 Total Parts + Labour 34915 Thanks & Regards Souvik Bhattacharya Assit. Work shop Manager [protected] Dewar’s Garage Ltd. From: [protected]@thinktomorrow.in [mailto:[protected]@thinktomorrow.in] Sent: Friday, August 28, 2015 5:53 PM To: Souvik Cc: Jayanta Paul; Biswajit Mahajan; Tamalika Nandi Subject: Re: Regarding work approval. Dear Souvik, Regret the delay as i was also waiting for a call from a sales person named Sujit from Deewar's end. Sujit and his boss had confirmed me an car exchange rate for my Maruti Ritz of Rs. 175000(for ritz)+ exchange bonus Rs 25000+ discounts worth Rs. 22000, which i was supposed to confirm back to them. When i agreed to go for the exchange and purchase an Alto 800, Sujit asked me to wait for some more days fro the approval which he is awaiting for my case.Today when i had given him a call to my surprise he confirmed that irrespective of promising me this rate from Maruti, suddenly their GM has not approved the rate and hence they will not be able to keep up to their commitments. Such behavior and mis commitments are not expected from Maruti distributors or from Maruti Brand. How so ever please let me know what will be the total cost of getting my car repaired from your workshop. Regards.. Rohita G Sobti, Think Tomorrow Always @[protected] From: Souvik Sent: Mon, 24 Aug 2015 18:19:33 To: Cc: "'Jayanta Paul'", "'Biswajit Mahajan'", "'Tamalika Nandi'" Subject: Regarding work approval. Dear sir, Please to be informed that the vehicle bearing registration no WB06F 7619 reported at our workshop for steering hard and EPS light glowing problem on 14/08/2015. During diagnosis it is observed that the steering system was hard after even engine start condition and EPS light was glowing . After further diagnosis observed that the torque sensor of steering rack assy. is malfunctioning. Hence the steering rack assy. need to be replaced. The cost of the mention parts Rs/- 28000. Your approval may be needed in this regard. Thanks & Regards Souvik Bhattacharya Assit. Work shop Manager [protected] Dewar’s Garage Ltd. Reply Forward

This is regarding the servicing of for my car (Ritz VXi - DL9CAK1312). It has came to me as a shock what kind of cheating you are doing. Service which should have cost around 4k is coming out to be Rs 8000. Last week i went for 4th service of my car at 20000 Kms and the job sheet was prepared with a bill of rs 8500 which does not include any fault repairing and i was told this cover usual things for 4th service. I didn't find this quite right and came back without getting my car serviced and checked the car manual and came to shock that most of the items on job sheets were not actually required at this stage of car servicing. few things i would like to list down here is 'Air filter' which as per manual needs to be replaced after 40000k for any petrol car and needs to be cleaned regularly. Contrary to this service center guy told me that this cant be cleaned and needs to be replaced only. Other things were Engine Flush which was charged at Rs 850, which is not at all required at this stage and the chemical for the some cost at about rs 300 only, wondering why they are charging rs 850 for the thins which is not required after 20000km running of car. Similar things were calliper greasing, throttle cleaning etc etc... Wheel balancing and alignment is again charged at double cost here, weight charges separate. As the paid service already cost rs 1500, wondering what all is covered under this 1500, only labour charges for changing the engine oil and filter ? As rest all of things have separate labour charges. Even an Air filter is not cleaned under these 1500. After checking all this in manual, i decided to check my bill for the 3rd service done at 10km from same centre and i was really shocked to see things like calliper greasing and throttle cleaning etc etc which in total cost me 4500 rs. That service usually cost at around 2-2.5k rs. It seems like a big scam with customers as most of the customers are not aware what actually is required and what not. I am not sure if anything is being done under servicing or you are just here for making money. During my last service i asked the guy to check the gear box as it was very hard and getting stuck sometimes while applying gear. Nothing was done to that and now the situation is that i have to apply a lot of force for gear shifting. Its being very disappointing looking at such a reputed car maker doing this with their customer. Service centre used - Pasco 6, Old delhi Road, gurgaon Thanks Rahul - [protected]

My Experience with M/S. Kalyani Motors was worst they don’t understand what customer is expressing. I would request you to look into the matter and change the set of keys provided as part of the delivery of my new car. Few of the points which remained unresolved even after raising the complaint to Maruthi Suzuki and spending valuable 4 hours out of my busy schedule 1) Keys (Both) – My concern is only to change the keys in a good condition. The keys which was given or handed to me was in bad condition it had lot of scratches from day one. I was told initially the keys come in the similar manner from the Maruthi Suzuki with scratches and after raising the complaint it was told it is their team fault but they cannot do anything on this regards. When Requested & ready to pay to change the keys I was told they are not responsible for this, I need to visit the Kalyani service center and raise a complaint of lost keys and submit the letter and make advance payment they only the keys will be changed. Please find enclosed images. Key 1 Having dents on Suzuki Logo, scratches on the buttons & scratches on the rear side (Find enclosed Images for kind references) Key 2 Scratches on the rear side & Having dent on the Suzuki Logo (Find enclosed Images for kind references) 2) Seat Covers: Even after raising the complaint the seat covers were not installed up to the mark when additional money was given to the dealer for purchase of Seat Covers 3) Payment Reciepts were not provided only the final invoice was submitted. On my visit to Kalyani Motors yesterday I could get only the car outer body washed and had only argument with the dealership team which was not necessary.

Mr Kanichi Ayukawa, Managing Director and Chief Executive Officer, Maruti Udhyog Limited. 11th September 2015 Dear Sir, Subject: - No Proper service at dealer M/S Shri Krishna Auto Sales Pvt Ltd. Jodhpur I, Sugan Chand Chauhan purchased Maruti Alto 800 LXI NO.RJ19CF1830 on 05th Jan 2015.The Engine and Chassis No. are F8DN5341719 and MA3EUA61S00562066 respectively. It is to note that I came to know during lots of sound was coming from all doors, I immediately informed the service center about this matter and after some checking they informed me that everything is fine and I need not worry. However, during service at 10000 km 3rd free service at M/S Shri Krishna Auto Sales Pvt Ltd Jodhpur on 10th September 2015, I was informed the same problem. The service center was unable to find any reason as to why the sound was coming, I informed so many times but they were unable to detect the exact fault. And one more important things which I was noticed that after serviced my car, the car was dirty outside as well as inside also. I requested to service executive Mr Suraj Datta to please clean my car, they gave me assurance for cleaning, but they leave for their duty without informed anybody to clean my car. At reception desk one lady gave me a Service Satisfaction Form and blindly stated that please signed here. I told her I am not satisfied with your service then why should I signed here, they arguing me, when I asked for the senior manager Ms Richa Trivedi (Mobile No.[protected]) came and check my dirty car and assure me that tomorrow you will bring your car to our service center will forward your car to washing area and clean your car. If you need only customer sign at service satisfaction form without asking their satisfaction then whats the use of that, only shake for your good data records. My only concern is that cleaning is comes under service part or not, if not then it’s OK and if it is then why my car was not clean, give me the explanation. Maruti has been ranked at the top for its customer satisfaction quotient but such instances won’t help you much in retaining that position for very long I presume. Hope you will take positive action against this and make them maintain the dignity of the customer as well as their own. Waiting for your reply of due action being taken. Thanks and Regards, Rakesh Chauhan S/O Sugan Chand Chauhan Mobile:-[protected]

Dear concern Authority I purchased a Maruti celerio zxi in September 2015. Before 1st servicing a kind of noise in the arms or somewhere is noticed. So I brought the problem in the notice of the service center pipalay sikkim, they checked the same and told me that there is no any problems. Again I went for 2nd service, same response. And later I brought my vehicle to gangtok tadong service center, there one of the mechanic detected the fault of link rod, but the part was not available. They assured me to send it to Pipalay service center, but till date no any response... Pl. Help me in this matter, now I am losing trust with the company. I am not a new customer of Maruti

Sir, I had bought a maruti celerio on 31/09/2015 from rajalakshmi cars chennai.The problem is that booking time showroom sales head told/promise, while delivery time you will get the aadi gift coupon worth rupees 14000, but even after three visits to the showroom i have not got the coupon and the sales head is giving strange excuses. Please ensure my coupon. It is unbecoming of a good dealer and a company.It is a matter of trust. Thanks Regards B.Sukumar [protected]@gmail.com [protected]

I have purchase dt 22/10/2014 Maruti wagon r vxi superior white model. the probelm in Air conditioner water Leakage in front both side of the seat. In period dt - 3/09/2015 to 11/09/2015 this problem not solved Kankariya automobiles Branch Ahemednagar. branch shriramppur please solved this problem.

Bike Damaged in Jain Suzuki Service Center, Pallavaram, Chennai. Greetings! I’m the owner of Suzuki Gixxer Bike (Blue) TN 11 K 2512, which was purchased by me on 10.11.2014 from Jain Suzuki, Pallavram, Chennai. I have given my bike for service on 08.09.2015 evening with Jain Suzuki, Pallavarm, Chennai. My bike was in very good condition at the time of giving to the service centre to the service intake person (Suresh is the person’s name who had put the job card for my vehicle on 08.09.2015). My bike had been given to the service centre with no scratches on that day with only two minimal complaints. It includes adjustment of High beam light and Gear shifting problem. Now I would like to say that both of my complaints have not been rectified by them and also my bike is not so properly cleaned. Since it is a free service, they are not ready to clean the bike properly?!? The main concern why I want to make a complaint note about the bike is that they damaged my bike during the service period. They damaged my Bike Front Mudguard with full of scratches due to contact with the bumper (Bumper was touching the mudguard tail area) at the time of taking delivery. I saw with my eyes that the bumper was touching the mudguard while they delivered my bike to me on 10.09.2015 evening. This was very pathetic to the customer to see with scratches in bike mudguard at the time of taking delivery of a vehicle. It can never be accepted, since it happened in the Suzuki Service centre. People who work in Jain Suzuki has commented that this happened due to non- purchase of Bumper with Suzuki since normally it will touch the mudguard. I purchased the bumper with Jain Suzuki on 10.11.2014 at the time of taking delivery. Will the bumper contact with mudguard normally?! If so, then it is not a genuine part of Suzuki?! People who are working in the Jain Suzuki are not matured enough to speak with customers and speaking some unethical words. Finally I escalated this problem to the Service manager of Jain Suzuki, Pallavaram, Chennai immediately after seeing my bike condition. His name is Iyarkaiarasu, Mobile no : +91 [protected]. He agreed the mistake and apologised for the condition of my bike and he has asked me to leave the bike for further processing. But I’m not convinced with his words and have taken my bike immediately due to some urgent personal work. For a temporary adjustment, they had taken my bike immediately to service carriage inside and altered the screws in bumper/mudguard for the problem. But the scratches remain same in the mudguard due to the contact it had already with the bumper rod. Even though if they painted with blue colour, will it look flawless as that of original?!? I need my bike in the original condition as like before, i.e., as on 08.09.2015. I would like to place a note to the Suzuki Service Head, please do replace the item which was damaged by Jain Suzuki during the time of service. I am totally disappointed with the Suzuki service for the past 10 months and nothing seems great with the service people. I earnestly believe at least a responsible person would contact me in regarding to the issue! Thanks, Ramanathan V Mobile No: +[protected]. Email id : [protected]@gmail.com

I had taken swift zdi 2012 in June 4th.in 2012.since then the back dikki door opening lock is not functionig. None of service centre including at darbhanga and karlo Patna made me exchange the above part including under the service warranty period and till now .dikki is not in use.company takes interest only in sell and once the car is sold, they take over the need of customer as their own wishes.they must come to know this customers have a busy schedule not having periodic time for lodge their complaint.and they should not treated on complaint frequency basis.

Car registration no. HR 29 AJ 0492. Pradeep Kumar sharma [protected] Noice from engine while car is running and this is not even diagnosed by various engineers in Maruti service center VIpul service center said that this is manufacturing defect and TCS center is not able to diagnose the issue. Help me in throwing out this car back to Maruti face.

We had been to ur maruti showroom today for purchase of new car swift zxi. the salesman over there insisted on getting the colour available there and asked us to wait for 2 months and pay rs 5000 to 10, 000 extra to get the car colour of our choice. also the people working there had a who cares attitude. we, ve been using maruti cars for last 10 years now. it looks as if company has a wide client base and has developed some arrogance now.

I was purchased the car in the year of 2012 Maruti New Swift VDi from ABT, Chennai. I faced trouble from 3 month of vehicle purchase. I felt more wobbling. The tyre name is GOOD YEAR. I advised all new purchasers not to purchase any car with GOOD YEAR tyres.

I have purchased a new Swift Dzire on 06/8/2015 from Jaybee Auto agency, DIBRUGARH, Assam.Today while washing the car I found the floor of the car to be completely rusted.So, I kindly request you to look in to the matter and take necessary action. Dr.Raihanuddin Ahmed

Dear Sirs, Without any Prejudice I, B.P. Mehta, constraint to write this regarding the poor quality tools u provide with the vehicle. I am having Wagon R of Oct. 2008 model and being office goer I do not use it extensively and till date it has run only 74, 000 Kms. Now, the Spanner provided to me with the vehicle is of " KALPANA" make, the name seldom heard. So far I remember, I have used this spanner for 6-7 times only to change the flat tyre and during this little use it started slipping and once sprained my shoulder. While Maruti Suziki boasts of quality then why it has compromised with tools? Please ensure QC in all aspects including spares and tools also. The Department / persons responsible for procurement of spares should be inquired about this lapse. With Regrds

I Kunal Sudhakar Rane (MP)Betul district of Madhya Pradesh Motors chhindwara
Narsighpur Road Upajensi Betul district dated from Kunal Motors Bdora
23/10/2014 The Alto (k[protected] rupees and 160, 000 rupees purchased
Rashid incorrect and I do not have any cash to incorrect amount Rs 200, 000 Axis
Bank loans are close to being the guarantors of the loan 3 Czech sign blank
The bank loan by which I have sought after
I have not yet met Czech and did not Rjistresn and one of my guarantors
Czech bounced from the Rs 90, 000 making me and my mental guarantors
Being tortured by my chhindwara Indore Bhopal
Toll free number has been complaining all over the place but I was told that your
Under the complaint process to do, today I bought a car
I could not get out of the house to the car, I buy Maruti car
Sir had no sin to address this issue, I think so
Showroom operators to act against and my guarantors Czech and
I bless my car to take my mobile number [protected] paper
So help me to add that the news paper copy is attached

Dear Sir, 1. With respect, It is stated that I, Mr Gajendra Solanki from Mhow (M.P.), purchased the Maruti Omini bearing chassis No 1602695 in the Month of Jun 2015 from My car Showroom, Indore. Suddenly the silencer of my car broke with any external hits. I went with my car to see the broken silencer to the above quoted show room service center. I requested to him to replace the silencer because off it broken without any accident or external hit. The General manager service Mr Devendra Patel of My Car at Indore denied to replace the silencer inspite of convenience me he directly stated to go to Court at any cost. 2. Dear sir, it is once requested to resolve my problem at your company end to which I avoid any legal process. 3. The above decision of area Gen Manager Service at Indore is very sameful for the company images and no one have faith in your company services. Thanking you From Gajendra Solanki 2432-Hat Maidan Indore (M.P.) Pin-453441

Dear Sir, 1. I under singed have been using Maruti car for last 15 years and getting the satisfactory service through out. Considering this I wanted to upgrade my car to CIAZ VXi and booked the same on 9th Aug 2015 with THE KOTHARI WHEELS, VIMAN NAGAR, PUNE after getting a assurance that I may get it within 15 to 20 days . While booking the car, I was offered a discount of Rs 25000/- and I paid the booking amount of Rs 21000/- as asked for. 2. Later on I enquired about the vehicle in last week of August when I was told that the prices are under revision for CIAZ due to additional features provided in new vehicles which was accepted by me. Again on 5th Sept I visited the dealer when I was given the new price of CIAZ VXi and also informed that the discount of Rs 25000/- will not available any more and I have to pay balance amount Rs 8.43 lacs instead of Rs 8.18 lacs which I feel is an unethical practice on the part of the dealer who says that it is company’s policy ie MSL’s policy . I am sure none of the company of MSL stature will such policy ie lure the customer by giving an offer and get the car booked and later on refuse to honour own commitment . The details of additional payments asked for are given below – a. On road price of CIAZ VXi at booking - 8.51499 lacs b. Balance to be paid - 8.05499lacsie {8.51499 – ( booking amt 21000 + discount 25000)} c. On road price of CIAZ VXi on 5th Sept 15 - 8.64550 lacs d. Balance to be paid with new rates - i. With offered discount Rs 8.18550 ie { 8.[protected]+25000) } ii. Without discount - Rs 8.43550/- NET INCREASE - 8.43550 – 8.05449 = 38101/- 3. I am committed to pay the increased price list rates but due to the unethical approach of Dealer I am forced to Cancel the Booking and if it is policy of Maruti Suzuki Ltd, it will be shocking for lot of customers when shared on FB . 4. I WILL REQUEST FOR A CLARIFICATION ON THIS ISSUE TO REGAIN MY CONFIDENCE IN COMPANY LIKE MSL SINCE AS ON DATE NO OTHER AUTO COMPANY IS FOLLOWING SUCH PRACTICE. Regards, Colonel ( Retd ) SM Joshi Pune -32 [protected] [protected]@gmail.com

Hi I hv pruchased new car Maruti Swift from Anand motor lucknow on 29th jun 2015.there was a problem in AC vent & side miror auto funcion but the same yet to rectified n addressed after so many followups with agency guy n service station.also extended warranty card not received. Deails: Vehicle no : UP 32 GK 6499 Hari prasad awasthi [protected] Ur quique response shall b appriciated. Thx

I Sudhakar Rane (MP) district Betul Betul district Upajensi Kunal Kunal Motors chhindwara Narsighpur Road Motors Bdora dated 23/10/2014 from the Alto (k[protected] rupees and 160, 000 rupees in cash to buy any of incorrect amount Rashid me incorrect Axis Bank has close to Rs 200, 000 loan made and the loan guarantors 3 Corey Czech people who sought help after I close the bank loan by Czech me not to date received and did not Rjistresn and one of my guarantors Czech from Rs 90, 000 to bounce making me and my guarantors being mentally tortured by my toll free number Indore Bhopal chhindwara been complaining all over the place but I was told that your complaint is under process to address this problem Showroom to take action against the operator of the Czech and my car and my guarantors pleased to take the paper to