Maruti Suzuki India Complaints & Reviews

Dear CEO/Board of Directors/ Officers/Customer Support/Investors, Regarding My vehicle bearing Registration Number: TN-30-BC-5791 Myself Karthik Manohar (working in Cognizant Tech Solution), S/o Manohar.R (Vehicle Registered Customer and working in Steel Authority India Ltd). I bought Maruti Suzuki Swift VXI (it was my 5 year dream car) on June 12th 2015 from S.K cars, Salem, Tamil Nadu. Prior to Swift I have used Hyundai Santro 4 years. Then I saw the dream to upgrade to Maruti Sukuzi swift because of its comfortable and style and new Reborn . My Parents were not very much convinced about Maruti Suzuki but I have tried my best and finally convinced them for swift. I drove the vehicle around 2500 kms only, On July 23rd 2015 while returning from Office to Home with my colleagues My newly bought and 40 days old vehicle got break down in middle of 3 lane road in Chennai at 10.15 Pm and it was heavily raining on that day, I was driving my vehicle just 10 Kmph due to rain and heavy traffic. I called upon Maruti road side assistance to inspect the vehicle. They came and inspected vehicle around 11.00 P.M and said oil sump is broken and engine got seized. Right now we can’t doing nothing other than towing the vehicle to service Centre, So I tow my just 40 days old vehicle my dream car to service Centre, AIE cars Chennai. Next day I went to AIE cars taking LOP (July 24th 2015) to service center, Workshop Manager informed me that Oil Sump has been broken and all engine oil got discharge and due to that engine got seized. Workshop Manager Mr. Sudhakar AIE cars said me that due to external damage to sump and It won’t be taken care by Maruti Suzuki, it should be covered by the Insurance. So I registered a complaint to the insurance company (The Oriental Insurance co Ltd, ) regarding my engine failure. Then Third party surveyor (Mr. Sathish) for Oriental insurance called me regarding my issue and he said that he will come to AIE cars in-person to inspect the problem. On July 25th 2015 around 11 AM he came to service center and by viewing the engine immediately he said that sump got broken on all side, It should be a manufacture issue, then he asked Workshop Manager(Mr. Sudhakar), how can you ask customer to claim a insurance without examine from your end against Insurance. Immediately Mr. Sudhakar escalated my issue with Maruti Suzuki and asked TSM to inspected on my case. On July 28th 2015 TMS Mr. Mithun Chennai came to inspect my vehicle. After that they called upon insurance person and dismantled my engine without my knowledge. Even before on Sunday in informed Mr.Sudhakar not to do any work without my presence, even though he did and I informed him to keep me in loop of all mail communication and even he did not do that . Since one week there was no communication to me regarding my vehicle and then I personally went to AIE cars (Aug 1st 2015) regarding the issue, Mr.Sudhakar Informed me that today Mr. Mithun TMS Maruti Suzuki will update on same. But I did not get any update till 7.45 pm on same day, So I called Mr. Mithun to know what is the current status of the issue. Then He said water has entered into engine due to that connecting rod broken and damaged all side of sump and oil got discharged and engine got seized that to 70 % is only confirmed and still we are doing R & D on your case so we will say the complete thing on Monday (i.e Aug 3rd 2015). But I did not get any call from Mr. Mithun or Workshop Manager Mr. Sudhakar till Tuesday (Aug 4th 2015). Then Mr. Kumaraguru (TMS Maruti Suzuki) came in to picture since Mr. Mithun was not responding our call. Next day he(Mr.Guru) respond to surveyor mail stating that due to water enter inside the engine and engine got failure, so it won’t cover under Manufacture Warranty and it has to be claimed from Insurance and insurance surveyor person forward me that mail . Maruti Suzuki TSM simply stated that it’s a hydrostatic lock so insurance has to give claim to customer. Immediately Mr. Sathish called me and explained me that the written statement given by you (Karthik Manohar) state that there is no opposite vehicle came and it was heavily raining and I was in middle of 3 lane. So the water was not slashed from other vehicle and it won’t cover under insurance and More over its an manufacture defect which has to be replaced by the company. Then we(my colleague CTS ) had a chat with TMS (Maruti) and GM and Workshop Manager AIE cars and they again explained the same story and Start taking class on hydro static Automobile to customer (Karthik Manohar). I said I had already invested Rs 6.30 Lakhs on my dream company and dream car (Swift) and the mistake was not mine I cant bear any money from my pocket, but They forced me to accept the cost from my pocket and take the vehicle. We have to change half engine due to the failure and it cost around 44 K petrol engine and labor and other service charges around 4K. They forced me to pay this whole amount and repair the vehicle and take it from their place. I was not accepting that and I told them that I need to meet the hierarchy supervisor of Mr. Mithun And Mr. Kumaraguru i.e. RSM Mr. Kiran Shardul. Here come Mr. Kiran Shardul RSM into picture and we went to Regional office at Nungampakkam in Chennai to meet him. He started well with very smooth intro and we also introduce our self to him. Again as discussed with his team Mate he started again lecture (Hydro Static lock) to customer (Karthik Manohar) and It was not a Manufacture issue we can’t bear for this . Then we kept a request to him as a good representative of Maruti Suzuki to get replace engine from Company warranty since its 40 days old vehicle. He started show his face saying that we had discussed this issue with our supervisor and Maruti Suzuki is not going to help you in this. Again we politely submitted our request again to him. But same answer from him for past 1 hour and then we said we already invest 6.30 lakhs on trusting Maruti Suzuki and again half a lakh to invest on my issue I can’t bear that much, kindly speak with Maruti Suzuki to help US and same answer came from him rudely. He told that I am the head(Mr. Kiran Shardul) here so he has to take step on my case which he won’t do. He was saying same thing many time to us (customer). Then we asked how come water enter inside engine without manufacture defect and he didn’t answer our question even though we raised this many time. No one from Maruti Suzuki said about how water enter inside engine?????? Very disappointed with RSM reply infornt of my colleagues. Point is not than problem is getting sorted and staff is very gentle and polite in handling the customer. The message I am trying to give is as below Is Maruti's Quality check working in place as whenever Maruti has done something new there are issue. Since System was new the same is not thoroughly quality checked. Cost cutting in parts should not be at the cost of quality of parts --- Customer faces botheration each time there is quality issue any of the art. If customer can pay Rs 6.30 lacs for the swift, he can pay Rs 7 or say Rs 7.5 lacs as well but the quality of parts should not be sacrificed, else how Maruti will left it Brand Image. When I faced the issue for the first time then came to my mind is Maruti will remain Maruti - Now how confidently I am able to confirm my viewpoint about the swift to my friends who currently or in future wants to buy the same is ? Whenever any problem comes in swift, can we improve upon the problem detection mechanism so that fault finding is quick so that Hit and Trial towards other parts not done. In today’s time one can buy the Vehicle with all features loaded in Rs 6-8 lacs range. Customers spends money beyond than only to fulfill his desires / dreams. Customer will not dream of facing issues after spending so much within period of 40 days. I was mentally stressed and dispersed on this issue and still it’s not sorted out. My parent and colleague and relative are criticizing me on the trust which I kept on Maruti and swift. And Now that trust I kept on Maruti Swift (my 5 yr dream ) turned into Wrong, disappointed. Hope my message reaches to you in person and you take corrective action on your Business Strategies.

I manoharjit singh kumar my car no swift dzire gj-1- rf 3038 would like to put my complain as per the above said subject of power steering. I had consulted the maruti service centre popular near sola bridge ahmedabad. This problem is in existence since more than a month and he told there was problem in module and it got ok. For which i had contacted the service centre executive sh. Amit panchal but for three times the problem wasnt resolved properly. Lastly on date 11/8/2015. The power steering stopped completely working. For which the executive gave commitment to replace the module upto 17/8/2015. But when i contacted him on 17/8/2015 he received my call after many calls i made to him. After that he told me that module which they received from gurgaon delhi head office is of ritz instead of swift dzire vxi. So he will replace the module on 21/8/2015. After the last service i am facing problem of low average in my car. This type of lethargic approach by your service centre is unexpected and doesnt match with your popularity. It has been difficult to drive my car and i am unable to carry my important work and on 21/8/2015 i have my plans to go outstation for some social reasons. I hope you will understand my grievance and take necessary sincere action regarding the matter.

I am a customer of maruti suzuki since last 10 years. But the kind of service I receive since last 1 year is compelling me to think otherwise. I am using Eeco MH48 S4906. It has barely been a year since i have purchased it but the problems have been arising every now and then. Now its twice that the gear pin has been broken, the back doors open on its own, water seeping in through closed doors. With the servive centre turning deaf ears into the matter. And this time around the the service was worse. The car broke down in middle of the western express highway on 11/08/2015 and I called up the toll free number who in turn passed me on the number of nearest maruti dealer (PARAMOUNT MOTORS MIRA ROAD). When i call up and i told them regarding the problem (i knew that gear pin was broken as it had happened earlier as well) the person at other end denied sending the service engineer at our site and told me that whatever be the problem the car has to be towed at our service station. Despite me telling them number of times regarding the problem they didn't send the engineer at the place. Atlast I had to travel by auto rickshaw searching for a mechanic in middle of the highway and that too after spending a hefty sum for the same . I want this matter sort out along with the expenditure incurred by me that day. I ask U .. Are the tall claims made by MSIL all over the country stating service all over India.. are just on paper and ads. Is the company only interested in selling cars and providing no service for it? DHYEY UDESHI

I'd purchased new Swift Dzire (Reg No HR 51 AY 7252) on 10th Jan'14 from their dealership TCS Automobile with extended warranty of two years. I'd never received any call from workshop of TCS Automobile for after sale service. So I always personally visit at their workshop for service. When 20000 KM service was due I was not available to visit personally at their workshop. So I called them for pick and drop facility but no one even bothered to listen my request. I'd plan for manali on those days so I get my car serviced from nearest local workshop "Car Care Center" at Faridabad. I've visited at their workshop for 30000 KM service where there was a defect in link road which had to be replaced under warranty policy but they denied that and gave reason that 20000 KM was not serviced from Maruti Authorized service station. This is really ridiculous and they are blackmailig the customers. Kindly intervene in this matter and help me so that my car will be covered under their warranty policy. Gaurav Chandel Ph [protected] Add: H No 80, Sector 28, Faridabad, Haryana- 121002

Dear sirmadem I am kashyap Limbachiya I am from vadodara city Gujarat I bought Maruti suzuki eeco 5str petrol cng model car on 29062014 from amar car gorva ( 1)Salesman name is VRAJESH SONI At the time of buying he was keep saying that you can call me anytime for any assistance But after we bought car he never pick up my call He did mistake in filling RC BOOK form And because of that my rc book address wrongly written I told him personally so many times but he didnt do anything for it On the contrary he asked me money to do so And then he never pick my phone He is completely useless guy (2) My wife is pregnant On 15th august 2015 I have to take her to the doctor in the morning and it was raining heavily We got ready to go to doctor and when I start the car its not started I tried so many times but its not started And then finaly I have to take her in auto When I came back from hospital I tried to call amar car they didnt respond because of public holiday I called VRAJESH SONI from different mobile number he picked up and when I told him about this problem he said call tomorrow at office they will do for you But he cant do anything and if you want to get it done then find local garage michenic (3) On 16th august 2015 I called at showroom office at 930 am nobody answered They pick my phone at 1000I talked to KAJAL SHAH She told me that if there is problem from your side then you will be chared 415 rs and if not then its free I told them to come and repair then she said michenic went to other call so he will come abt 1130 am I gave them my mobile number so that they can call me before they come as I have to go to hospital I came back at 1200 oclock and waited for long but nobody called me I called to showroom office I asked about why michenic didnt come so KAJAL SHAH replied rudely and said michenic came but you were not at home and michenic called you but you didnt pick up call But the fact is he went back without calling me I am requesting you to help me about this matter please Thanks and Regards Kashyap Limbachiya

Sir, I had purchased a Maruti Swift VXI engine No. K12MN1262673 and chasis NO. MA3EHKD1S00457626 ON 12 JUN 2013 FROM APRA AUTO GURGAON. after 3 months it was noticed that after starting engine rpm goes to 1200 and settles down to 1000 rpm after one minute that is ok but after running few kilometer it drops to 550-600 rpm which was not there initially. This causes the vehicle to cut off at some times specially driving through the long traffic jam situation. I had reported to this to service agent apra but they say it is ok. I had complaint the same in every servicing but no result yielded. Pl. guide me what to do. It appears that they are waiting to finish the warranty period go the car than only they will ask me to pay money for the fault. Pl. guide me what to do if the behavior of the vehicle is as per the standards of the company or otherwise instruct to service agent accordingly. I have no trust with the apra service agency it appears they do not analyst it properly. My registration number HR 26 BZ 8169 Contact No, [protected] & e mail [protected]@ gmail.com. I had been pursuing the case since first week jun 15 with no response from maruti company side. What should I do? kindly take up the matter with company.

A Star Car reg. TN 01 AM 8658 Purchased Kivraj Motors Chennai[protected] Air Con. evaporator and cooling fan failed in 20000 km, though after so called warranty. Failure which is premature indicates poor quality of parts which should have a life of about 15 years.My complaint to the Managing Director did not even result in a reply to the letter or reminder. Suzui Known for excellent quality is sliding down thereby destroying my confidence in Brand SUZUKI. Will I hear From suzuki or take them Consumer Court? Nithila Masilamani Mob. [protected] Chennai E mail [protected]@hotmail.com

I bought Maruti Suzuki Ritz VDi in November 2014. My car has day/night IRVM. After 3-4 months of operation, now the IRVM shakes on bumps and give very strange noise. And service center says that its not in warranty. I have a Chevy Spark with Day/night IRVM too with the ODO reading of around 80, 000 kms but its IRVM is still perfectly alright and functioning fine. If a Day/night mirror will loose and give strange noise with just its basic operation. Then, what is the purpose of this function. I just want that Maruti must replace this mirror with the new one as my car is still in warranty.

I have purchased suzuki access 125 4 months back. It got damaged in an accident. I gave it to the service center at Kumta, Bellad Suzuki, Hubli. It has been already 3 months and still they have not repaired it saying spares not available. They are indeed very bad in service. Hopeless and Worst. Most irresponsible. I called customer service but no one is responding there. This is very worst and painful. Service mechanics are also very bad . The management in Ballad, Hubli is also very bad. No one takes the responsibility. Customer care . management and everyone is irresponsible and no responsive. No one should buy from Suzuki. I am frustrated. Raj Bhat [protected]

Dear sir/medam me aap ko jankari dena chahta hoon ke aap ki company ka naam aap ke dealar kharab kar rahe hai. mene aap ki compani ki swift dizier purchse ki hai. me aur aap ke dearlar katariya motors dariyapur ki branch me service karvayi hai last time sevice me aap ke dealar ke employe ne lost behavier kiya hai jiske ki vajah se mene naki kiya hai ke me aap ki compani ke delar ke vanha service nahi karvayunga. aap ke dealar ke bande behavier sahi nahi hota hai aur me aap se reqvest karta hoon ke aise bande jo aap ka naam kharab kar rahe hai toh aap aise bande ko job per na hi rakhe toh hi acha hai.sevice me no satifaction huva hai aur answer bhi thik nahi hai aur behavier bhi lost hai. employe name : nikhilbhai (katariya motors dariyapur) owner name : mukeshbhai bhavsar Vehicle No:- GJ01KR-131 contact no:[protected]

Hi, I(Swati Khare) bought a new Maruti Suzuki swift vxi, one of the trusted vehicles in the market, on 7 June 2015 from KTL PVT. LTD.(R-Squre Complex, Opposite SRS City Mall, Vipul Khand-6, Gomti Nagar, Lucknow-226010). My vehicle is in brand new condition, my First service was done on 7 july 2015 and I went out of India from 14 july 2015 to 9 Aug 2015 so the vehicle was standing in my house for this time period. Today when I came back I took out the vehicle to go out in the city I had driven nearly 2 kms from my house then suddenly on the high way a noise came and I saw heated fumes so I quickly parked my swift and came out and saw the engine oil was flowing out from the engine so I called the KTL workshop in lucknow and toe chained my vehicle to the workshop. I was shocked with this type of casualty happening in a much trusted brand. I was travelling with my wife the accident could have been major one if I would have been travelling at high speed This is not at all acceptable from maruti suzuki If anything would have happened to me and my wife only maruti suzuki would have been responsible . The guys in the workshop are saying that the whole oil chamber and block has been damaged in the blast My swift was a new one and never had an issue in the past 2 months but this issue is the major one. This could put a question on the maruti's brand value and trust that peole have on maruti. I would like to request you to look into this issue very seriously and on high priority I would not accept this faulty repaired swift, no one knows next time It can blast at high speeds also and could cause severe damages to my life and passengers travelling in it . Please replace this faulty, defective swift with a new one as We do not want to drive a life threatening car any more . I have attached the screen shots of vehicle. Date of Purchase : 7 June 2015 Maruti Suzuki Dealer : KTL PVT. LTD.(R-Squre Complex, Opposite SRS City Mall, Vipul Khand-6, Gomti Nagar, Lucknow-226010) Number of KMs : 642 Registration Number : UP32GH1225 Model : Swift VXI Date of incident : 10 July 2015 Desirable Resolution : Please replace this faulty, defective swift with a new one as We do not want to drive a life threatening car any more

I am Hardev Singh a resident of Paonta Sahib, Distt. Sirmour, Himachal Pradesh. I had been to GOYAL MOTORS for purchasing Swift Dzire VDI, however the staff over there did not guide us properly. Then I had to purchase the car (Swift Dzire UK 07 20k 6492) from Dehradun which is far away from my residence. After 3 months wiper of the car stopped working properly. I visited GOYAL MOTORS 5-6 times for the same problem, but they could not detect the reason behind the problem. Then we had to go to Vikas Nagar, which is nearby and got the problem detected. Then again I came back to GOYAL MOTORS and told them the cause of the problem, even then the staff did not listen to me and no solution was provided. The staff at GOYAL MOTORS is completely misleading and non cooperative. Please let us know whom to approach for the solution of the problem as the problem still persists. Regards, Hardev Singh Moblie - [protected] [protected]@yahoo.co.in

I have purchased a car alto lxi in Aug 2012 fm shri krishna motor jodhpur. At the time of insurance it found that my name has been registered as satish kumar sharma instead of satish kumar Singh. I was assured by the staff it will be corrected no need to worry. Till date I have done all servicing of my car no rj19 cd0528 in servicing center n every time same error is found. Every time they assure me correction will be done. But till date nothing has been done. It is ridiculous. If something goes wrong to my car I will not get any claim due to name error in the system. Maybe corrected at the earliest n intimation may given to me.

Dear Sir/Madam, I have booked the car on 19-Jul-15 in Competent Automobile Co.Ltd., Najafgarh, New Delhi -43. They promised to delivery the vehicle(Swift Dzire-LDI- Commercial) within 15 days i.e 7-Aug-15. But today they refuse to delivery the car by saying that this model is not in their stock for another more than 15 days.However I continuously following with them to get the car delivered on time. Also note that last Sunday (2-Aug-15), I have also visited to their showroom, at that time they told that it will be delivered within week. This is really bad experience to deal with Maruti's dealers & it will definitely effect the goodwill of great company (Maruti Suzuki). Also note that due to this I am incurring too much monetary losses because as per their commitment, I have already hired a cab driver as well as signed multiple contract with companies towards rental of this car from 10-Aug-15. I Just want to know that who will bear these losses which are incurred on me due to their wrong commitment? As per my suggestion there should fine levied on this dealer for their wrong commitment & misguiding the customers. So going forward no one suffered like me. Also requested to get arrange to deliver the car on time. Details are given below: Allotment#CR/01204/15-16 DT.19-JUL-15 NAME- RAJU KUMAR If you want then i have their exeuctive chatting details which was done through Watsap. Your quick action in the matter shall be highly appreciated. Regards, Raju M:+91-[protected]

My 2006 maruthi WagonR lxi engine no F10DN4257742 chassis no MA3EED81S00434005 is fitted originally JK ultima tyres. Three of them just burst while running. The last one while in fast lane, overtaking a truck at 100 odd kms speed. The first one developed air bubbles on side wall. All the 4 tyres defect/burst between 24000 to 29000 kms of car run. Being a maruthi customer i need an explanation from the company. I hope that the company realises that ryres are the most vital part of a car and why they have fitted such low quality parts on to their cars. Best regards.

Sir/ Madam Sub: - After purchase of 20 days “Maruti Suzuki Eartiga vxi CNG” tire is bused due to mfg defect we want replacement for it we have taken delivery form show room on 18th July 2015, after purchase of 20 days car tire is bused due to mfg defect we want replacement for it, During the 20 days it is run only 450km service centre “Shivam AutoZone” don’t want to lesion anything, they call for serve for tire mfg they have more than 1000 explanation to refuse to replacement. They argue that sum sharp think is cut the tier, you can check photo attached hear and tell are you find any on it !!! Even the person use bicycle he can understand the problem, but this person doesn’t understand it Give me your proper mail Id or contact number consent person to whom I can sent I can sent pitcher by mail for justify. Even I am busy person I don’t want to west may and your time but I heart this kind of quality use by reputed company. I have even call to maruti call center and make complain – [protected], call center operate is very arrogant they doesn’t want to take even complain form me his name is Akshay he told. Chassis no – MA3ELMG1S00329520 ENGIN NUMBER- K14BN 7096823 I am happy to use before this I have used maruti Swift. But now We have very bad experience for maruti care I lost may proud to buy maruti vehicle. Niraj Ajmera Cell- [protected] [protected]@yahoo.com F-103 Shanti number-1 CHS LTD Mathuradas ext road Kandivali W, Mumbai, Maharestra- 400067

Maine aapse purchase bill date 24th June ko Swift VDI li hai delivery Date 8th July aapne jo seat ke neeche jo steel used kiya hai pura kharab or sada huwa hai toh plz request aap mujhe change karke dedewe yeh vinanti Yours Faithfully Rohit Rajendra Chhajed E.5 vardhman Resi. Khivansara park Ulkanagri, Aurangabad.( M.S.) [protected] [protected]

Dear Team, I have purchase a wagon r vxi on dated 27 March 2014 from vipul motors jaipur.from starting we have face problem regarding tyres and skiting during driving while the same is informed to service centre during each service .On dated 3 aug 2015 during driving front tyre opposite to driver side is burst and car is skit .kindly see that new tyre is burst while our car is run just 8500 km .kindly see this matter urgently and seriously.details regarding car .name of owner _ Shobhit jain, Contact No _[protected], registration no _RJ25CA2788, chaise no_MA3EWDE1500708L6892, ENGINE NO _ K10BN4654851

HI, After various mail and calles dwarka suzuki is not responding by written mail. MR Sarwan from Dwarka Suzuki Workshop indirectly says that if one customer goes we don't affected because we have more than 100 customers. Please read full Complaint details below. Still i didn't get any proper response regarding these complaint . Head Office : Please look these in matter. Dwarka Suzuki is doing wrong with Suzuki Customers. On Sat, Jul 4, 2015 at 2:17 PM, Wasim! Akhtar wrote: Hi, My name is Wasim akhtar. I want to know if your not allowing us to watch our vehicle in servicing then how you give us security that you will change genuine part and not thief our vehicle's part. Please confirm me if any part will be change that how can we check that you are saying true and not selling our originals parts from our vehicle. And you are also forcing us that we have to do serving at you service center otherwise warranty will be not liable. Will you give us written confirmation that you will change original part from Suzuki. Please confirm that you giving us genuine product in written because you are asking us to don't stand at our vehicle in servicing. I need the explanation and also written explanation for vehicle at security. Thanks & Regards Wasim akhtar [protected]

They are just to sale theri products.they are not good at giving their services to custmor.dont even they asy anyone for a single glass of water.here i come for a service of my swift zdi and just want to purchase a ciAz .all the staff members are in group gosips.not even a single came for custmor service.i visited a lot of showroom they regard us and serve us best. But this one is worst