| Address: Kanpur, Uttar Pradesh |
Kind Attn: Customer Care Manager,
Maruti Suzuki
New Delhi
Dear Sir,
I am a CSD (defence) customer, I am not happy with the services and out look i received last one month as CSD customer. The chronology of events are given as under. However, I am not writing it with negative connotation.
2.Booked the swift (colour glistering Grey) on 15 Jun14 with adv Rs.5000/-
3. Submitted DD of Rs. 4, 27, 181 on 26/06/14 to CSD Lucknow depo thro' SBI loan.
4. Hand over the Local supply order AFD-1 ( No. LS1800879 dated 26/06/2014) to m/s SB car Kanpur on 27/06/14.
5. I am waiting for the car till date, & loaning bank is interested to know in writing the reason of delay as 1 st EMI has already been started.
6 Moreover, due to untrustable reasons & change of Dly dates from time to time by dealer, & accordingly
me with the bank, lead to mistrust with the bank.
7. M/s SB Cars, Dealer was informing me that cars production has been halt by Maruti company due to expected change of excise duty from 1st Jul 14 or due to budget & glistering grey colour. So they have no fault for delay in supplying the car.
8. In view of above, pl let me know if dealer was telling me the truth or making story out of it due to
some other reasons,
9. pl also advice the dealer to be fair with CSD customer & deliver the car at the earliest & compensate the interest loss without any of my fault.
Hoping for a favourable reply.
with regards
R K Boruah
customer
Aug 14, 2020
Complaint marked as Resolved 
We highly appreciate your prompt reply and support with regards to the problems arises due to negligence of the PARAMOUNT WHEELS PRIVATE LIMITED.
Sir, the current Gear Shifting Problem was not arises immediately, it is not resolved by the PARAMOUNT since 2013. In the year 2013 same problem was appeared in the vehicle and i had given the vehicle to PARAMOUNT, one of the gear part was broken by the staff of the Paramount at the time of the servicing under warranty, Instead of Replacing the part they have binded the wire in the place of the broken part. also they have hided the matter and the matter was supported by all the officials of Paramount.
Sir, you may also confirm the said matter with Mr Sanjeev (Contact No. [protected]), Manager of Excell Autovista Pvt Ltd, Kalina, Santacruz (East).who has first reported to me, immediately after work done in the year 2013 that who has done this type of work (Paramount) and also the same with Mr Amit Dubey, Maruti Engineer.
You have also informed us that the Gear shifting problem was reported by me on 16.07.2014 sir I had taken the vehicle delivery on 15.07.2014 and the said vehicle is lying with PARAMOUNT since 30.06.2014, and the Paramount had delivered me a vehicle with ok status, sir who will confirm that Vehicle is ok me or paramount ??????, I am the innocent Owner of the Vehicle not an Vehicle Engineer.
Sir, we always relayed on the Company's Authorised Dealer and Service Center and their Staff but in my case PARAMOUNT and STAFF has always mis-guided me till now since March, 2013 about the Gear Shifting Problem. you or any Maruti Authorised Person can also inspect the Vehicle lying at PARAMOUNT WHEELS Pvt Ltd, Mira Road and see the situation of the Vehicle and give a fair-decision.
If you feels i am wrong fighting with Esteemed MSIL / PARAMOUNT, guide us i will take the decision as per your guidance.
With regards
Ramjeet B Yadav
[protected] [protected]@yahoo.in