Maruti Suzuki India Complaints & Reviews

Sir, It is to bring to your special attention that I have purchased an Alto 800 Lxi SKY Automobiles, Bhanapur, N.H.5, , Cuttack-11(Orissa) vide Invoice No.VSL[protected]A dt. 28.09.2012 and balance amount paid through HDFC Finance Rs.1, 93, 438.00 (Rupees one lakh ninety three thousand four hundred thirty eight)only on 05.08.2013. Now I am paying EMI to HDFC Bank but the said firm not handover the Insurance papers and Vehicle documents and Road Tax papers etc. till date for which I could not avail the warranty facility as well as journey facility . Please, necessary instruction may kindly be passed to your Authorised Dealer, SKY Auto Mobile to facilitate me the facility debarred from as stated above. Yours Sincerely, Brundaban Sahoo

I am I.Saravanan, , Mesiyanagar I street, Perumalpuram. Tirunelveli 627007, Tamilnadu I have bought new SX4 ZDI on 25.06.2014. I am not satisfied in this vehicle. That has more vibration, noise and sound. No dealer in Tirunelveli. What can I do? My family thought that I wasted the money. So I am very depressed. Previously I have owned ALTO and RITZ VDI. Compared to RITZ VDI SX4 ZDI is less performance. Kindly buy back my vehicle and replace it. Thanking you. Reg No: TN 72 AS 7791 KM: 1400 Dealer : ARASPV, Tirunelveli

To, The Regional Head/Customer relation Manager/ Head Consumer Cell/ Marketing Head, Maruti Suzuki India Limited, Delhi. Sir/Madam, Sub- Complaint against Maruti SUZUKI andDealer: AAA Vehicleads (P) LTD.(Authorised Dealer for Maruti Suzuki India Ltd.)F-1/189, Malviya Nagar Rd, Savitri Nagar, Sadhna Enclave, Panchsheel Park, New Delhi, DL 110017Phone:[protected]. I had booked a car- Maruti Celerio VXI cng (grey color) on[protected].Rs5000/- paid in cash to Mr. Shahnawz.On the booking date the executive told me that I shall get the car in a weeks time but till date the car has not arrived and more-over when i am asking a tentative date that when the car would be delivered, they are giving me an excuse that they are not getting any update from maruti as in when the car would be delivered to them. I also made a complaint against the dealer on maruti customer care number [protected] on 1st august 2014. Today when i again called up the customer care number the executive told me that my complaint is under process and he has no update on the same. I simply don't understand why a company like maruti operates a complaints cell which is of absolutely no use.Today when i again called the dealer they gave me an update that maruti has told them to ask the customer to wait for 1 more week for the car. 1) does maruti really does that???? When i asked them again that after 1 week will i get my car, they said they cannot commit anything. Now this has really made me very upset, while taking the booking the dealer commits with full confidence that he will get the car in a weeks time and after booking he just make n number of excuses, Just to inform you more Maruti celerio vxi cng doest have a waiting period. I would really like maruti to please provide me a update on the problem as in when should i expect to get my car.Maruti should have a proper check on the dealer commitments as its the brand name of such a reliable company that suffers.Must tell you i am a big fan of maruti cars but with this experience i am afraid that i would ever suggest to go with maruti cars. Hoping for a early revert, Regards Ankesh [protected]

I purchased Wagnor from authorized dealer of Maruti -koncept motors in lakhimpur Kheri on 4th august 2014. At the time of purchasing car he committed that 5 ltr of petrol is provided from behalf of company which will comfort us to drive it conveniently to our home.

My place was only 3 Kms far from his showroom, the car was not even able to cover distance Of 1 km as fuel got over in between .

That was such an embarassing situation, as I was forced to drag the car Till I found fuel station.
The services offered by them was literally not appreciable.

Business Works on quality of service provided, He being an authorized dealer of Maruti Is working as an External face of company and such pathetic level of service will dig out roots of your brand in long run.

Even the feedback of the dealer from local market was not that good but then to I opted to avail services from him in good faith, but all went in Vain..

It will be highly appreciable if you people take some Serious step in this regard, so that next time Your customers Remains in a situation To trust yoUr Brand

ThankIng you
Ghanshyam Agarwal
[protected]

I had bought a Desire VXI from Chattarpur showroom of Rohan Motors on 26/04/2014 after all the payments, they asked me to make extra payment of Rs.40, 000/- which was too be refunded within a three days of delivery. Now people from Chattarpur office are not providing me my refunded amount, saying that the agent from which you bought the car is missing. And they cannot refund until and unless he is available. My EW and RC are also pending.Car Number: DL3CAH 2015 I have attached the visiting card for the dealer from whom I had bought the car. From last 3 months his number is not reachable and Rohan Motors is not able to produce the concern person for my refund. I have attached all the payment receipt which I got from the Rohan Motors. So please interveel in the matter and refund my amount ASAP. If Rohan Motors is not able to communicate from designated person then who gave them the authority to allow such person to publish such a visiting card of Rohan Motors. 4 months has past and still I have not got my refund from Rohan Motors. P.S. I had mailed two times to Maruti people but they dont realize to call the client. Vaibhav Gupta Ph: 0-[protected]

Vehicle No KA04MM2198 NEW Wagon R VXI I had completed my third free service at RNS Yeshwantpur in May 2014. As usual they did the service and returned my vehicle home. Also i dint get much time to check the vehicle also. On next week after service i was travelling to my native, while crossing bangalore, when i switched on my ac, i could find it was working but no cooling effect. All the way long to cochin i had to travel without ac and while reaching palakkad i could find Indus motors service centre, where i got this rectified. They said that the gas was leaked and had to be refilled, for which they charged me almost 1100 Rs., which i had to pay, there was no other go. After reaching back home i could see that my undercoating inspection was not done in the service time ( it was due in MAY). I could also notice my steering wheel had a slight dis alignment. For this now today 02.08.2014 i visited the yeshwantpur service centre to show all this, I happen to get all this replies 1. Third free service was not done by them. It was done by unit 2. For me RNS is only one, be it unit one or two or three. 2. I have to go to that unit itself for rectifying. 3. they cannot check the undercoating as it is closing time and asked me to come on Monday. 4. However they managed to rectify steering wheel issue upon my request and charged me again Rs.570. Now that i had to spend almost 1670 Rs for the shabby service done by RNS service centre, also had to take all their comments, for which i am not here. My undercoating inspection and ac inspection still at large. Yet to be done... With all these i have finalised that i should not go with any maruti vehicle in future. Thanks to all services. I look forward to dispose the vehicle as soon as possible and look for some other brand, which does their service sincerely. Sheeraj Khan [protected]

I bought an MARUTHI ERTIGA VDI chassis no 128079, engine no 1938428 in 28/08/2012., Reg.no KL 62 8694, started initial complaint before it reaches 10000km, that was front left side bearing gone and replaced, then it started giving sound while applying break, due to break cylinder assy rear wheel damage, same time the vehicle was not pulling appropriate while driving, now the authorised dealer placed order for a valve to replace, which has to be replaced when getting. Currently the car run 16000km only. I am really disappointed after buying a new car I am regularly visiting the dealer workshop for some reasons, which I am not happy. Kindly do the necessary action to solve this. Contact no [protected] e-mail [protected]@hotmail.com

I am an owner of: Maruti Zen Estilo-LXi Date of purchase: 28/06/2010 Total km run till date; 20300 (Twenty Thousand Three Hundred Only) Registration No. RJ20/CB/4631 ADDRESS: QTR NO. 740A OLD RAILWAY COLONY, KOTA, RAJASTHAN, PIN 324002 MOBILE NO. [protected] e-mail: [protected]@gmail.com MY COMPLAINT: MILEAGE IS NEVER ACHIVED BEYOND 12KM/LITRE PETROL DESPITE BEING SERVICED AT REGULAR & ON TIME SERVICING, WHICH CAN BE CHECKED WITH YOUR ESTEEMED SERVICE CENTER "BHATIA & COMPANY KOTA". LOOKING FORWARD FOR YOUR PROMPT & CO-OPERATING RESPONSE.

I had a problem with my new maruti vdi gear box. I took it to service center and they denied to agree the problem. Then I complained to maruti and TSM attended to the issue and he also did not agree to the problem. I took maruti people to several test drives and given for service several times. Everytime I gave the vehicle for service they created more trouble with the vehicle. Now my vehicle not even completed 10K, but it is completely worn out and inspite of several complaints to maruti office in chennai they dont seem attend to the problem.

Sir,

I am brought wagner r new (Vxi) car on 30th may 2014, after 10 days my car glass full complaint and my music system and spekers complaint...I inform my deler (Popular maruthi sales and services trissur)...But no reponse...After one month i inform trissur palakkad regenal manager mr johny...He told me he inform maruthi suzuki.They told now change my full glass...But now july 31 th ...At this time no response from deler...I waiting 2 month but no way...I am going to complaint to consumer form...Am no happy your service...Toooooooo bad service...I am not satisfy your service...


Regards
Nithin mohan
S.Aduvassery
Aluva
Ernakulam dist
Pin :- 683578

dear sir, i have purchased maruti Vagon R from Jaivery automobile at visakhapatnam during sep 2011. despite of good care and perodical maintenace bottom of vehicle has been coroded. the matter was reported to service engineer but no response received. the iron bar of right side below gate is fully coroded and seems to be material failure. my contact number is [protected]. i request that my complaint be looked into and defect be rectified. email id [protected]@

on[protected] I received call from RNS Moters, Yeswanthapura, regarding service camp to be held on their show room on[protected] and asked me to bring my vehicle. On[protected] when I went to the show room for check up of my vehicle KA-02 MC-2379 the response was very much poof. No body come forward to check the vehicle. After lot of persuation they agreed to check the vehicle and for body wash. when I went to collect the vehicle no body was there to attend my grievance and whether they have checked the vehicle or not. Car war not property washed. No body was there to give the feed back. I just inform one of the manger and took the vehicle untended. The response of the Manger of the service station was very much poof and behavior was rood. Please take appropriate action and address my grievance.

Sirs, Ref:1. Vehicle model-MARUTI SWIFT DZIRE ZXI BSIV 2. Chasis no.MA3EJKO1S00395175 3. Engine no.1302691 4. Dealer’s name:INDUS MOTORS 5. Customer ID :[protected] 6. Purchase month:DEC2013 7. Sales executive :Abdul Azeez 1. I had purchased above mentioned MARUTI DZIRE vehicle on December 2013. 2. At the very beginning I noticed a major defect of the vehicle;when the vehicle is running in 4th gear, intense shivering occur for the vehicle especially on the engine part. 3. Immediatelty I informed my complaint to the sales executive Mr.ABDUL AZEEZ and the Indus branch officials at OTTAPALAM (branch office of Palakkad).They had not responded. 4. On 9th January 2014 1st servicing of the vehicle was done at Indus motors, Koottupatha, Palakkad. I detailed the complaint to the supervisor and workmen of the workshop.They had driven the vehicle and understood the complaint. They told me that the Factory of the MARUTI allowed certain tighting tolerrence in the foundation bolt of the engine at the time of assembling ;ie, the foundation bolt of the engine is not fully tighted and it will be corrected in due course. 5. The whole matter was detailed to Mr. Rajivayinikath in person, who is the territory Head of INDUS MOTORS PALAKKAD on that day itself.He had heard the matter carefully, that’s all. 6. On 11th April 2014 the second servicing of the vehicle was done at MANNARKKAD INDUS SERVICE STATION.I explained in detail the complaint regarding 4th gear of the vehicle.They also convinced the fault of the vehicle.After that they told me that this manufacturing defect will be rectified gradually on running the vehicle. 7. Now I understood that the manufacturing defect of an engine will not be rectified gradually. 8. The vehicle had run below 6, 000KMS.Sir, now the vehicle is at MANNARKKAD INDUS MOTOR SERVICE STATION, PALAKKAD. Sir, Kindly take necessary action to replace a good condition vehicle without manufacturing defect. THANKING YOU SIR. SREEKRISHNAPURAM 29.07.2014

Its regarding maruti service center Sanei motor pvt ltd, Kolkata

I give my vehicle Maruti Swift for servicing, After discussion with service engineer he ask me to replace all lubricant / Filter/air filter/ spark plug everything changed invoice no (BR[protected], After 200 KM run 3RD/4TH/5TH Gair start noise .

I further contact the service center and complain for the noise in gair box, After visit i found there is no OIL in Gair box while it was mentioned in invoice they have lubricant 2.2 ltr in gair box, I really surprise how some one can be to much irresponsible .

Then they have changed Gair Baring and Noise was clear but again my vehicle giving problem Its RPM not match with Escalator, My CAR not smoothly running . Even after Press Escalator its not going above 60 in 4th Gair

Rahul Tomar
[protected]

Cheating by m/s kapoors motors alambagh (Maruti authorised sevice station

I own a maruti wagon r duo (Petrol +lpg) regn no up32 ca1819.I had some starting problem i went to m/s kapoors motors alambagh lucknow said to be authorised maruti service centre for checkup .The service engineer having mobile no [protected] without verifying the level of petrol told me that your vehicles fuelpump is not working and will have to be replaced. He told me that as the part is not available in any agency in lucknow it will be ordered from maruti company and will take 7-days to come . The cost of change of fuelpump will be around rs.6000/ i will have to deposit rs 1500as advance and will have to drive the vehicle on lpg till then .He cut the petrol supply connection.I had to trust him and deposited rs 1500/ as advavance. After 3-4 days i got filled10lts of petol in the vehicle and connected the suplly pipe of petrol.And tried to start on petrol it got started without any problem and i drove the vehicle on petrol for 3 days without any trouble.When i told this matter to m/s kapoor motors and asked for refund of advanced money, they are not refubnding the amount on one or the other pretext.Irequest to look into the matter and get my money refunded.

Dear Sir, Before I take available legal action against you and your dealer M/s. K.P. Automotives Pvt. Ltd, it is lawful to bring to your notice the following instances of mismanagement and rude behavior of your dealer from whom I have bought a Maruti Swift LDI car on 28th June 2014 vide invoice No. VSL 14000661 : (1) No registration papers were got signed from me and the car was registered with RTO (Registration No. RJ 14 CY 2900): (2) Security number plate was affixed on car but no registration papers were given to undersigned till date even after lapse of one complete month; (3) The amount of scratch card (Rs.2, 500/-), as per scheme on purchase of car, which your said dealer has assured to remit by post was never sent till date; and (4) The Executive Shri Rais Khan misbehaves when he is contacted on his mobile phone by undersigned. In this customers’ market, this type of attitude will bring a very bad name to your company and inconvenience to the customers. You may treat it as a legal notice and you and your dealer will be responsible for all the cost and consequences. Yours faithfully Dated: 28th July 2014 (Gulab Mal Mehta)

Before the company Maruti Suzuki
Dr. Jaspal Singh Vs Maruti Suzuki

Subject: Complain Against the Maruti Suzuki for the misconduct.


Sir,

I Dr. Jaspal Singh S/O Banta Singh R/O Warden Nehru (Boys) Hostel, University of Jammu, Jammu that I wanted to convey your good self that I am owner of the Vehicle, Maruti Suzuki, Swift Dezire wearing Number PB 30 H 0132…..since 2011.

1. That I am the resident of Narang Colony, Muktsar, Punjab, presently employed at the University of Jammu, J&K.

2. That on 19th July 2014, I was on the way to Jammu from Muktsar along with my family, unfortunately a dog hit the vehicle on the way around 11.45 pm. And I found that some of the parts of my vehicle were damaged and at the same time I informed the company about my problem and asked for help with the complain number 806568. But there was no moral reply for a longer period. At I received about four call but they were no in my favour.

3. But with the delay in service from the side of the company I was helpless and unaware to do anything then I decided to move further for the service station towards Jammu without knowing the complexities of the engine and any other part of the vehicle.

4. And again I got a call from the number [protected] at 2.42 am by someone who was asking me about the location of mine and told me about of next service station with out telling me that if I will continue the driving the engine of my vehicle may be damaged.

5. Again that the service station of the company demanded more money near about Rs. 60, 000 required for the service of the engine which is not actually my fault and from this incident I am suffering mentally as well as physically since the said date.

5. It shows that the response of the company was totally ill and out of the way.


6. I would like to inform my situation that my vehicle is in the service station right from the above mentioned date and now i want compensation .

through applicant
Dr Jaspal Singh

made service at popular wheelers abd as per their guid line i changed all engine oil, gear oil and filter, i paid payment by credit card then after my car created silent big noise, i taken visit of populat dealer but they not solve my problem so gone other authorised dealer as their direction engine and gear oil are not change by popular so i changed at other work shop and paid same amount of R. 6000/ aprox for same iteam within 7 days so my request popular wheelers are froding with customer and create dirty image of maruti

my car booking on-15/04/2014, 95% payement on 30/04/2014, rest payement on 18/06/2014.car delivery on 11/07/2014, till date do not recd.registration paper&insurance, pl.take necessary as soon as possible.i purchase car from BHANDARI AUTOMOBILES, TAMLUK, PURBA MEDINIPUR

My (W.Gnanarathi w/o Richard Jacob Cell: [protected]) Swift Dzire, Car Reg. No TN 36 AW 4448 purchased at Ambal Auto Erode, Tamil Nadu, completed two free service. During my car delivery I suspected the viber tank water was leaking and informed to the concern person in the show room at Erode Ambal Autos. They convinced me to attend the compliant while the first service time. There was no satisfaction work done by that first service. During the time of the first service they charged me to pay Rs:300/= for A/c filter fitting. I just want to know this package is from company or not? At the time of entering for the first service in the show room there was a company mechanical person reversed another car which smashed my new car's bumper in front which occurred inside the show room. After with the much verification the concern authorities agreed to replace the broken one and erected the new one. That incident is made me upset. Above all the same complaint which I mentioned earlier the Viber tank leakage continued after the first service. I did not satisfied with the mechanical section side at Erode Amabal Show room. Then I decided to change the service station and went to Sree Saradhambal Automobiles (P) Ltd., Bhavani 638316. Two days (22.07.2014) back I left the vehicle at the mentioned show room here for second service. When I handed over to the foreman for the second service I mentioned about the leakage in the viber tank. They assured me to rectify the leakage. They asked me to come for delivery on the next day. I went to show room on the next day as they suggested me to get delivery of my car. Before delivery I found the same complaint which was never rectified, still the leakage remained from the viber tank. The mechanical persons and foreman in the concern show room never pay attention to solve the problem. I was totally distressed of the continued leakage of the viber tank and found out a new scratch on the bonnet.They agreed the scratch which happened during the service time. Finally they repainted on the particular area and delivered the car without correcting the water leakage in the viber tank. These many incidents made me great upset into my mind. It gave me mental stress and decided not to refer anybody else to come this company in order to buy the vehicle and attend any work among these show rooms. I greatly disturbed. I never seen this much careless and responsible attitude in the showroom realm, I decided to return my car to Maruti Udyog Ltd back again. Let me know the process of it.