Maruti Suzuki India Complaints & Reviews

Dear sir, I purchased Alto LXi, Regd no UP14 BP4136 from Sahni Motors, Sahibabad, dist ghaziabad(UP) on 12.1.2012. Initially, I was told that average which was 13km/litre will improve after one year of running but still after more than 2 years of running, average is not improved . presently, I am in Vadodara Gujarat. may please look into the matter. NK saxena Ph [protected]

5 th gear problem, engine head trouble, steering jam etc.i bought swift dezire vdi last year and from starting i am facing too much problems.despite reminding too many times no satisfactory action has been taken yet.since 9/7/14 my car is in technoy motors service centre udaipur.yet work has not started. I am planing to lodge a case in consumer court soon.Rj 12 CA 3339 is car number.its a mental harassment now.

sir, I bought a maruti wagonr vxi on 30 june 2014 from your delhi dealer named TR Sahenwy at lajpar nager, at time of delivery i was promised about the 2000 points in my auto card, but til now my card is not updated so i want to know the reasons behind the delay. I hope you will take appropriate action to resolve my problem thanks lalit kumar maurya reg no : DL3C CF 0437 my auto card no : [protected]

Kind Attn: Customer Care Manager, Maruti Suzuki New Delhi Dear Sir, I am a CSD (defence) customer, I am not happy with the services and out look i received last one month as CSD customer. The chronology of events are given as under. However, I am not writing it with negative connotation. 2.Booked the swift (colour glistering Grey) on 15 Jun14 with adv Rs.5000/- 3. Submitted DD of Rs. 4, 27, 181 on 26/06/14 to CSD Lucknow depo thro' SBI loan. 4. Hand over the Local supply order AFD-1 ( No. LS1800879 dated 26/06/2014) to m/s SB car Kanpur on 27/06/14. 5. I am waiting for the car till date, & loaning bank is interested to know in writing the reason of delay as 1 st EMI has already been started. 6 Moreover, due to untrustable reasons & change of Dly dates from time to time by dealer, & accordingly me with the bank, lead to mistrust with the bank. 7. M/s SB Cars, Dealer was informing me that cars production has been halt by Maruti company due to expected change of excise duty from 1st Jul 14 or due to budget & glistering grey colour. So they have no fault for delay in supplying the car. 8. In view of above, pl let me know if dealer was telling me the truth or making story out of it due to some other reasons, 9. pl also advice the dealer to be fair with CSD customer & deliver the car at the earliest & compensate the interest loss without any of my fault. Hoping for a favourable reply. with regards R K Boruah customer

I have placed a car in Beekay Auto Pvt Ltd Burdwan Maruti Service Center in Burdwan on 27.5.2014 for repair and service. Inspite of repeted request I failed to get the car repaired till today. Hope after lodging this complain authority will be active to return me my car in good condition.

Respected Officer, The dealer in Apra Motors G.D.M Mall Gurgaon is not dilivering the car even after paying the required amount on 27/06/2014. He is making different excuses everyday when contacted.The dealer code is- 9503. Please take quick action otherwise I have to file a case against the respected showroom and the dealer.

Sir, I would like inform you that my car minor damage in accident while I go to raviratna show room placed bharuch the insurance agent told me that the part is replace n etc...and car expanse around 15000/- so I go for incurance . my car damege both side they told me that you can claim only one side insurance without confirming to my icici lombard insurance angent. i said ok fix one side .thay fix it after fixing i go to pick my car ther is no replace any part they fix old one n insurance compny txet me my expance around only 5000/-.so fist thing your employ lyeing to me so they are lyers.. durindg fixin my damege they damege my another part ...i let go it and i put my car to fix it ..now wht they damage my another part . so every day go to shoeroom ... so who will pay me gj-16-bb 6288 [protected] [protected]

Respected sir i book alto 800 at fair deal jhilmil on 13/06/2014 on amount of 5000 and 20/06/2014 i give down payment 10000 to the showroom.i take loan on that Car so i give all the doCuments at the showroom when i ask to executive when you delever my car they said when your loan approved i delever to you afyer 15 days my car is not deleverd then i ask to exeutive in witch bank yoU give my documents they said to me induslind bank i ask tO the bank thebbank said no documents giveN to the bank so how they approved your loan


So sir tell me my all documents my blanK Signed cheque the person take wrong advantage wo wiil be responsible for that

AniL kumar rajpoot
[protected]

i have purchased one maruti swift vxi, regd. no. As- 05/D-1663, from M/s Bimal Auto Agency, Guwahati, Assam, on august 2009. from the last two years or so, the car has started giving a lot of trouble like starting problem. I live at Jorhat, Assam, for the past 4 yrs, so i had sent my car to M/s Anamika Motors, Jorhat, Assam, for servicing and repair when and where needed. In the last two years I have spent almost 1.5 lacs to 2 lacs on its service & maintenance. The delear i.e. Anamika Motors, kept on changing parts like disel pump, a/c pump & oso on for about 2-3 times, & every time it goes for repair the bill is almost[protected].But the most annoying part is that the problem remains the same.The last time it was serviced on 02/06/14, from Anamika motors & they told us that the disel pipe line is jammed & they make a bill of Rs. 18000/- approx with some parts purchased by me from outside for Rs. 3000.00. I now felt being cheated by the delear every time. The starting problem is not solved till date & the car is standing in my garage.So, i request you to kindly look into the matter.Mr. Omprakash PrithaniJorhat, Assamph. [protected], [protected]

Sir/Madam, I purchased Ritz vxi in exchange to my old maruti 800 with an exchange offer of 35000 rupees. My old maruti 1997 october model was in excellent condition with new bridge stone tyres (9500/-), new seat covers (3000/-) installed. The cost of my 800 with exchange offer was adjudged by them to be 50, 000 which means that cost of my maruti 800 was mere 15000. After i made the payment of new ritz, it was told to me that there is also upgrade bonus as i was upgrading to higher model. On inquiring they told me that the bonus was included with your old car cost i.e 50000/-. I felt astonished. i came to know afterwards that my maruti 800 was sold by them at approx 50000 to someone. Sir/ Madam, my enquiry is that the cost of my car was 50000 actually, which was judged by Goyal motors to be just 10, 000 rupees. With exchange bonus it should have been 75000 to 80000 value. So what is the mean of this exchange bonus? its just a fraud. even my upgrade bonus was not given to me. and surprisingly included in the cost of my sold car...my new ritz car is very good but the treatment i got from dealer i.e Goyal motors shimla, will be unforgettable...I will never recommend my dear friends to go for your exchange offer.

I have made full payment for purchase of Alto K10 VXI & the dealer M/s T.R Sawhney Motors Sahibabad Ghaziabad has promised to give delivery today i.e 13.07.2014. On contacting the dealer today it has been informed to me that the car booked for me has been given by Maruti to some other customer & i will get delivery on arrival of fresh stock.
I want immediate delivery & asked dealer to refund my money but he refused to give back the money also.

Please take strict action.

Sir I have send the vehicle for service which is 2011 model with GOLD FINCH Motors, MTP Road, Coimbatore on[protected] and the dealer wanted three days time. i said ok and taken delivery on[protected]. My JOB CARD No: 3604 dt:[protected]. After taking delivery i come to know that no complaints was attended by the dealer except very easy things and money earning things like changing oil, water wash and battery charging. The 3 days they keep the vehicle idle and last hour hurry service for said things. what do you mean by servicing the vehicle. only water wash and changing oil?? That works we ourselves can do easily without your service. My Front fork was inclined one side which is not at all attended. Simply they say fork spring out of stock. Whether 3 days not sufficient to get one set of fork springs??? Then service dealer's efficiency is that extent only. The vehicle performance of suzuki is best among other scooters but the service quality is worst among other company service. better the SUZUKI company stop the sales in india bcoz not able to give proper service. without service dont cheat customers by selling the international brand scooters and spoil the name. why dont i make a complaint in consumer court against your careless in service??? B.VENUGOPAL, COIMBATORE, PH: [protected]

I had registerd a complaint against indus motors Kattappana
before the Managing Director, Maruthi Suzuki NewDelhi, through registerd post on[protected].i have received no reply till now, i have purchased swift vxi on[protected] from Indus Kattappana.they are keeping away from the promises they had given to me before the purchase in the case of exchange bonus, tools etc.they have collected rupees 40324 insted of rupees 30816as road tax from me.when i pointed out this they returned only rupees 3954 insted of 9508, The details are given in my above said complaint, I reqest you to go through it, i am waiting for your reply, I think that (if my complaint is not settled)i can seek legal advise after getting your reply.


Thanking you,

Yours faithfully

A.K Prabhakaran, Areeckal House, Mannamkandom.P.O, Adimaly, Idukki(dist), Kerala-685561

Ph.[protected] [protected]@metropolisindia.com

I have purchased one Ritz from Indus Angamaly branch on 19th june 2014. They said they are giving me new model 2014 limited edition ritz. But after delivery I came to notice that the manufacturing date is January 2014 and my purchasing date is 19th June means 6 months gap fro manufacturing date and Purchasing date . They didn't inform me about this and didn't give any offer. The printed date on the glass is 13. When I complaint this Area sales manager and Branch Sales Manager and executive of indus Angamaly branch says that they can't do anything and you can go for a legal case. Is this a proper way to deal a customer especially a reputed company like Maruthi. I expected a good action reply from your side as early as possible. Next week I introduced my friend to the same showroom he purchase a Maruthi Alto 800. They didn't give even a small packet of sweets to customer on the delivery time. I known it is not in your policy to give gifts but it will be more pleasure for the customers. Thanking You and waiting your earlist reply

Sir, I sri A K Padhi booked a B Red swift VXI car on dt 13 jun 2014.and given the date of taking car in advance and given them sufficient time to DD motor, Dehradun for arrange a red coloured car.on the date of delivery they told stock is not avaiable.After depositing draft at CSD depot and making full payment the dealer harassing me .pl look after the case seriosly .Thanking you.

My Desire while in running after 40 / 60 km Engine suddenly goes in slow working for 05/10 minutes. Then my desire runs as regular. After three days same complaint got. Then Three months later same. I approach service centre. They tuned my engine and told it will not happen. Then after one month same complaint and I give my vehicle for servicing. Still complaint is there. My one friend in Trivandrum got the same complaint in his Swift.

Sir, A vehicle had been purchased on 29 September, 2013 from your authorized dealer, Jay Bee Auto Agencies Pvt. Ltd., Dibrugarh, Assam. It was a Maruti EECO 5 seater with chassis number MA3ERLF1S00305754 and engine number G12BN281917. From the day I took delivery, I have been facing one problem after the other in the following order- 1. Peeling of paint of the front passengerseat. 2. Faulty lock of the back seat belt. 3. Several marks in the radiator camouflaged by stickers during delivery which is traced by us a few days back. 4. Wearing of the front right wheel which the dealer refused to accept when I went with the complaint after the second servicing. 5. Sqeaky sound of the steering wheel and body. The above complaints to the dealer was not responded well and only superficial service was done. I fail to understand how a brand new car could have so many problems more so when it is used so sparsely. On an average, the car is used only once or twice a week and till date the car has run for only just above 3000 kms. While purchasing the car, we were told that only one vehicle of that model was available but I was ready to buy it going by your company reputation and my faith in Maruti company. It was a long cherished dream of mine to own a Maruti car. But by being delivered a faulty car, I seem to have lost all faith in your company. I hope you will take this matter seriously and under the circumstances, replace the car immediately. Thanking you Yours truly, Kongkona Hazarika TDA Plot No. 54(A) Chaliha Nagar, Tinsukia Assam. Phone-[protected]

Dear Sir/Mam, With respect to above matter, I Hardik Gatecha complain you that, Yestarday I was went to purchase Swift Vdi at Perfect auto service, Whenever i visit Junagadh show room i experiance worst service that i feel never befor from any other car or bike show room. What i feel that i want to share with you and also some other issues 1) Unqualified or not properly trained customer relationship staff and area sales head. 2)No concept of customer hospitality that mean how to intereact with customer and how to feel customer better. 3)Environment of show room is not proper, Out of three air conditioner none of air conditioner is work in this summer session. 4)Perfect auto service do not value of time, i.e. I choose the car at 10 a.m. and payment already done by rtgs in last week on 28th june. But all formalities is complete around at 6 pm. Cause creation of nonsence issue by marketing and accounting perssonel. 5) To communicate this issue i called regional office of maruti at Ahmedabad Gujrat. I tried around 25 time from 1pm to 6pm. but no body answer my call. 6) I also complain at customer care before 10days and yestarday but still no any feed back of such complain and even not setisfied answer from maruti customer care. I expect correct course of action from your side. and request you to communicate with me for further clarification . Regards, Hardik Gatecha +[protected]

I have buy a swift ZDi car from faridkot(punjab) pankaj Moters on 11 April 2013 and with with in a week inside handle springs are break.i complaint this but till the time they didn't bother and after 6 months i m again facing the problem. when i drive car more than the speed of 80 kmp then race stop working for 5 to 10 sec.in case any misshaping who will responsible for that accident.and when i drive more than 80 kmp and car breaking system is very poor coz with the ABS car always Skid on road.Is this the technology of Maruti.then i have made biggest mistake to have faith on maruti and buy your product. After that service issue is more and more worst.when i visited your dealer point and they give me time to change Engine head more than 3 months and now already 4 days pass when i give my car and i have no update when i received my car.i am assistant Manager of tata docomo and my work is in field i have to travel minimum 130 km to 200 km in a day.now plz tell if i have to travel in other transport then why i spent 8 lac for your product. now tell me what i should do...

Dear Sir my maruti Suzuki swift vdi car has a serious problem of gear box and lying with following diller sience 22nd june2014 in rohtak at jagmohan motors ltd. car modal & Registration details jan, 2014/DL2CAS7387 CH.NO. MA3FHEB1S00593723 E.NO. D13A2307899 PROBLEM GEAR BOX IS NOT WORKING COMPANY MARUTI SUZUKI SELL DEALER COMPITANT RAJAPURI, (DELHI) WORKSHOP JAGMOHAN MOTORS LTD, ROHTAK (HARYANA) This is highly unsatisfactory service from estmeed organisation where maruti suzuki is known for high customer service & dealer where my car is lcuying there in work shop for 2 weeks and no confirmed date of delivery, please ensure this is addressed at earliest or change my car and maruti should provide me new car immediately.before all this things am allready complaint to the dealer and company. Regards 0091-[protected] wz-616/617, gali no.1, sri nagar, ranibagh, delhi-110034