Maruti Suzuki — well paid for being 3 times loyal to the Marui stable

Address:

Kolkata, West Bengal

[protected][protected][protected][protected] From: Bhaskar Ghosh Sent: ‎08-‎05-‎2015 17:53 To: nilanjana.[protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@maruti.co.in; rajiv.[protected]@maruti.co.in; partho.[protected]@maruti.co.in; tarun.[protected]@maruti.co.in; tapan.[protected]@maruti.co.in; sg.[protected]@maruti.co.in Cc: [protected]@dewarsgarage.com Subject: well paid for being 3 times loyal to the Marui stable Dear All, Treat this not as a complaint email but as the last that any customer that has gone through the harassment would send a Brand to put an end to the relationship. My 1st car was a Maruti 800 A/C with registration no DL9CM0468, 2nd car was a Maruti Wagon R Duo LXI with registration no WB02Y2912, 3rd car which I bought for my wife is a Maruti Alto 800 LXI (cannot recall as we took delivery of the vehicle on April 24, 2015) Since the time we booked the Alto 800, we had issues 1) The day we visited the dealer, we were told to make a down payment and we obliged. The representative came to my house and collected the cheque and part cash as down payment. She promised I would get a money receipt the next day. 2) And then it started. I had to make 10 calls to the dealer and then after almost a week someone came and delivered it at my office. 3) Then the SBI bank started calling me saying that they cannot issue the loan as my CIBIL score was low. Although this was made amply clear to the dealer’s sales representative that the CIBIL score was low for a 10 year old credit card issue and that I hold very good loans with SBI and have closed two old loans with them even before its tenure. Finally when I called the general manager at the dealers end and wanted to cancel my booking they got into action and started handling the bank. 4) Then it came to insurance. I was initially told by the dealer that I will have to chose the insurance when maruti insurance calls me. I opted for national insurance. However the very next day (read the below emails) I get a call from the dealer and a lady arm twists me to go for New India Assurance stating that the dealership has a tie up with them and they will not be able to provide me any assistance if my car meets with an accident and the insurance is under National Insurance. 5) I wanted a “new frost blue” however the dealer said that the colour was discontinued by maruti and offered us “granite grey”. I checked with the same dealer but at a different branch location and found they had the colour but the car was of February month. As the General Manager at the dealer said that they do not sell old vehicle, I believed in him and gave up our likeness for “frost blue” and took the “granite grey” instead. 6) However on the day of the delivery I found that the Chassis No. showed the car was of January make. I gave a gasp and told myself to just let it go. 7) I had paid the dealer for under chasis rust paint and side and bumper guards. The guards were fitted well but the paint was still wet and it peeled of where I tried to check it if it was dried. 8) And then the last thing happened which I guess would have made anyone feel like he wished a bomb just fell on the dealer showroom – THE CAR WOULD NOT START. When I approached the people standing around they behaved as if that was very normal with new cars being delivered. They said “new car Sir!, no fuel, we have just put 1ltr and given a coupon to you of 4ltr. You need to shake the car. And then they did it. Shook the car and started it”. However when I tried to start again, it would not start. I was there with my WIFE and 2& ½ year old daughter to experience taking the delivery of a new car. We reached the dealership at 11am and when we finally left them it was beyond 1:30PM. May daughter had skipped her lunch. As for us, we could have passed lunch but not the pain that we were going through then. I called up Maruti and lodged a complaint no.”[protected]” which till date has not been answered. Finally I approached the General Manager. He was talking to someone on the phone and almost gave me a wave with his hand as if to say “I am busy”. Then after some time we heard him come out of the room and shout to someone “ why can’t someone start that car…dhakka do aur start karo”. So that is what I was buying from Maruti and that is what Maruti sells through those General Managers of Dealers like Dewars Garage at Salt Lake, Sector-V. 9) Finally they pushed and started the car and took it to some place and made us wait for another 40mins. When it was finally handed over to us I almost felt like someone just raped my new car and was now handing over the keys to me. I drove it home and thought things would rest. And then out of my experience of driving and managing my car well over the last 10 years and more, that I felt I heard a strange sound “like friction from steel” from the engine. I took it to a maruti service point where I usually visit and know the people around. I got it checked and Yes there was some issue and he said he would take a look at it during the 1st service. My 4th Car will not be a Maruti. For me it’s now the worst brand on earth now. Goodbye Bhaskar Ghosh From: Bhaskar Ghosh [mailto:[protected]@gmail.com] Sent: Friday, April 17, 2015 5:43 PM To: [protected]@dewarsgarage.com; nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: Fwd: FW: insurance issue Thanks. However your executive clearly called me in the morning from the ph no. mentioned below and insisted I do not go for NIC. She referred to another insurance policy which like NIC is a govt. one. If it wasn’t United India Insurance, then it was New India Assurance. The point is that she referred to some other govt insuance co. and made it very clear to me that “this was for my own good”. That Dewars will not be able to service claims against NIC policy. I really repent the day I walked into Dewars Garage, Salt Lake. This is my 3rd Maruti Car. The 2nd was bought from your showroom at Topsia and I did not face any issue. However from your salt lake showroom, I have had problems on “commitment”, “servicing” from day 1. In any case I guess I have no choice but to put up with you now that the financial transactions are complete. Thanks. From: Sarojini Sengupta [mailto:[protected]@dewarsgarage.com] Sent: Friday, April 17, 2015 5:27 PM To: Bhaskar Ghosh Cc: nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: RE: insurance issue Dear Sir, Dewar’s Garage Ltd being a Maruti Suzuki India Ltd Dealer works under the Maruti Insurance Banner where there are 6 Insurance Companies and United India Assurance is not one of them. We do not have a tie up with United India Assurance. I deeply regret any inconvenience caused to you while insuring your New Alto 800 car through Dewar’s Garage Ltd. And we would be happy to insure your car through National Insurance Company Ltd under Maruti Insurance Banner and the same has also been logged in and issued through National Insurance. Kindly accept my sincere apologies. Thanking you Yours sincerely Sarojini Sengupta Sr GM Insurance Dewars Garage Ltd From: Bhaskar Ghosh Sent: 17 April 2015 13:32 To: [protected]@mibpl.co.in; [protected]@dewarsgarage.com Cc: nilanjana.[protected]@mibpl.co.in Subject: RE: insurance issue I do not need an insurance policy. Please clarify on the points asked. Hope I shall not have the need to further escalate this. Regards Bhaskar Ghosh From: [protected]@mibpl.co.in [mailto:[protected]@mibpl.co.in] Sent: Friday, April 17, 2015 1:27 PM To: [protected]@dewarsgarage.com Cc: Bhaskar Ghosh; nilanjana.[protected]@mibpl.co.in Subject: FW: insurance issue Importance: High Dear Ma’am, As discussed please refer to the trail mail and look into this matter. Insurance detail is as below: Insurance Details Policy No [protected] Policy Issue Date 17-Apr-2015 Policy Inception Date 17-Apr-2015 Policy Expiry Date 16-Apr-2016 Insurance Company National Insurance Company Limited Customer Details Client Type Individual Insured Name MR BHASKAR GHOSH Insured Dealer DEWARS GARAGE, KOLKATA Dealer Address DEWARS GARAGE Y9, BLOCK EP, SECTOR V, KOLKATA Vehicle Details Vehicle SubModel Alto800 Lxi / MARUTI ALTO 800 LXI BS IV Vehicle IDV(% of Ex-Showroom price) [protected]%) Year of Manufacturing 2015 Registration No. Engine No 5376205 Chassis No 593112 Cubic Capacity 796 Color Description MET.GRANITE GREY Seating Capacity 5 Vehicle Sale Date 17-Apr-2015 Vehicle Hypothecation STATE BANK OF INDIA Regards, Team Maruti Insurance Call us:[protected]Prefix 011/022/033/044) E-mail us: [protected]@mibpl.co.in [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: 17 April 2015 11:55 To: HO/Support, (MINS); HO/E/Webcontact, (CRM); [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: insurance issue Importance: High Dear All at Maruti & Dewars, I just received a call from a lady from Dewars Garage – ph no. “[protected]” saying that I should opt for “United India Insurance” and not “National Insurance” as Dewars does not have a tie-up with NIC and they shall not be able to help me with an Insurance claim if it ever arises. I would request a clarification on the above from either Maruti or Dewars as a reply to this email. Till such time please put a hold onto the issuance of the policy. Regards, Bhaskar Ghosh From: Bhaskar Ghosh Sent: Thursday, April 16, 2015 7:30 PM To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: RE: Only National Insurance policy pls Forwarding once again [protected][protected][protected][protected] From: Bhaskar Ghosh Sent:[protected]:26 To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@@gmail.com; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com Subject: Only National Insurance policy pls Dear All at Maruti & Dewar's Garage Pls note that I got a call from maruti insurance and I have confirmed the option for having my car (Alto 800 lxi granite grey chassis no.593112, engine no.5376205) insurance under National Insurance only. Any other insurance company will not be accepted. Regards, Bhaskar Ghosh [protected] AD148, Salt Lake, Sector-1, Kolkata [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: ‎08-‎05-‎2015 17:53 To: nilanjana.[protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@maruti.co.in; rajiv.[protected]@maruti.co.in; partho.[protected]@maruti.co.in; tarun.[protected]@maruti.co.in; tapan.[protected]@maruti.co.in; sg.[protected]@maruti.co.in Cc: [protected]@dewarsgarage.com Subject: well paid for being 3 times loyal to the Marui stable Dear All, Treat this not as a complaint email but as the last that any customer that has gone through the harassment would send a Brand to put an end to the relationship. My 1st car was a Maruti 800 A/C with registration no DL9CM0468, 2nd car was a Maruti Wagon R Duo LXI with registration no WB02Y2912, 3rd car which I bought for my wife is a Maruti Alto 800 LXI (cannot recall as we took delivery of the vehicle on April 24, 2015) Since the time we booked the Alto 800, we had issues 1) The day we visited the dealer, we were told to make a down payment and we obliged. The representative came to my house and collected the cheque and part cash as down payment. She promised I would get a money receipt the next day. 2) And then it started. I had to make 10 calls to the dealer and then after almost a week someone came and delivered it at my office. 3) Then the SBI bank started calling me saying that they cannot issue the loan as my CIBIL score was low. Although this was made amply clear to the dealer’s sales representative that the CIBIL score was low for a 10 year old credit card issue and that I hold very good loans with SBI and have closed two old loans with them even before its tenure. Finally when I called the general manager at the dealers end and wanted to cancel my booking they got into action and started handling the bank. 4) Then it came to insurance. I was initially told by the dealer that I will have to chose the insurance when maruti insurance calls me. I opted for national insurance. However the very next day (read the below emails) I get a call from the dealer and a lady arm twists me to go for New India Assurance stating that the dealership has a tie up with them and they will not be able to provide me any assistance if my car meets with an accident and the insurance is under National Insurance. 5) I wanted a “new frost blue” however the dealer said that the colour was discontinued by maruti and offered us “granite grey”. I checked with the same dealer but at a different branch location and found they had the colour but the car was of February month. As the General Manager at the dealer said that they do not sell old vehicle, I believed in him and gave up our likeness for “frost blue” and took the “granite grey” instead. 6) However on the day of the delivery I found that the Chassis No. showed the car was of January make. I gave a gasp and told myself to just let it go. 7) I had paid the dealer for under chasis rust paint and side and bumper guards. The guards were fitted well but the paint was still wet and it peeled of where I tried to check it if it was dried. 8) And then the last thing happened which I guess would have made anyone feel like he wished a bomb just fell on the dealer showroom – THE CAR WOULD NOT START. When I approached the people standing around they behaved as if that was very normal with new cars being delivered. They said “new car Sir!, no fuel, we have just put 1ltr and given a coupon to you of 4ltr. You need to shake the car. And then they did it. Shook the car and started it”. However when I tried to start again, it would not start. I was there with my WIFE and 2& ½ year old daughter to experience taking the delivery of a new car. We reached the dealership at 11am and when we finally left them it was beyond 1:30PM. May daughter had skipped her lunch. As for us, we could have passed lunch but not the pain that we were going through then. I called up Maruti and lodged a complaint no.”[protected]” which till date has not been answered. Finally I approached the General Manager. He was talking to someone on the phone and almost gave me a wave with his hand as if to say “I am busy”. Then after some time we heard him come out of the room and shout to someone “ why can’t someone start that car…dhakka do aur start karo”. So that is what I was buying from Maruti and that is what Maruti sells through those General Managers of Dealers like Dewars Garage at Salt Lake, Sector-V. 9) Finally they pushed and started the car and took it to some place and made us wait for another 40mins. When it was finally handed over to us I almost felt like someone just raped my new car and was now handing over the keys to me. I drove it home and thought things would rest. And then out of my experience of driving and managing my car well over the last 10 years and more, that I felt I heard a strange sound “like friction from steel” from the engine. I took it to a maruti service point where I usually visit and know the people around. I got it checked and Yes there was some issue and he said he would take a look at it during the 1st service. My 4th Car will not be a Maruti. For me it’s now the worst brand on earth now. Goodbye Bhaskar Ghosh From: Bhaskar Ghosh [mailto:[protected]@gmail.com] Sent: Friday, April 17, 2015 5:43 PM To: [protected]@dewarsgarage.com; nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: Fwd: FW: insurance issue Thanks. However your executive clearly called me in the morning from the ph no. mentioned below and insisted I do not go for NIC. She referred to another insurance policy which like NIC is a govt. one. If it wasn’t United India Insurance, then it was New India Assurance. The point is that she referred to some other govt insuance co. and made it very clear to me that “this was for my own good”. That Dewars will not be able to service claims against NIC policy. I really repent the day I walked into Dewars Garage, Salt Lake. This is my 3rd Maruti Car. The 2nd was bought from your showroom at Topsia and I did not face any issue. However from your salt lake showroom, I have had problems on “commitment”, “servicing” from day 1. In any case I guess I have no choice but to put up with you now that the financial transactions are complete. Thanks. From: Sarojini Sengupta [mailto:[protected]@dewarsgarage.com] Sent: Friday, April 17, 2015 5:27 PM To: Bhaskar Ghosh Cc: nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: RE: insurance issue Dear Sir, Dewar’s Garage Ltd being a Maruti Suzuki India Ltd Dealer works under the Maruti Insurance Banner where there are 6 Insurance Companies and United India Assurance is not one of them. We do not have a tie up with United India Assurance. I deeply regret any inconvenience caused to you while insuring your New Alto 800 car through Dewar’s Garage Ltd. And we would be happy to insure your car through National Insurance Company Ltd under Maruti Insurance Banner and the same has also been logged in and issued through National Insurance. Kindly accept my sincere apologies. Thanking you Yours sincerely Sarojini Sengupta Sr GM Insurance Dewars Garage Ltd From: Bhaskar Ghosh Sent: 17 April 2015 13:32 To: [protected]@mibpl.co.in; [protected]@dewarsgarage.com Cc: nilanjana.[protected]@mibpl.co.in Subject: RE: insurance issue I do not need an insurance policy. Please clarify on the points asked. Hope I shall not have the need to further escalate this. Regards Bhaskar Ghosh From: [protected]@mibpl.co.in [mailto:[protected]@mibpl.co.in] Sent: Friday, April 17, 2015 1:27 PM To: [protected]@dewarsgarage.com Cc: Bhaskar Ghosh; nilanjana.[protected]@mibpl.co.in Subject: FW: insurance issue Importance: High Dear Ma’am, As discussed please refer to the trail mail and look into this matter. Insurance detail is as below: Insurance Details Policy No [protected] Policy Issue Date 17-Apr-2015 Policy Inception Date 17-Apr-2015 Policy Expiry Date 16-Apr-2016 Insurance Company National Insurance Company Limited Customer Details Client Type Individual Insured Name MR BHASKAR GHOSH Insured Dealer DEWARS GARAGE, KOLKATA Dealer Address DEWARS GARAGE Y9, BLOCK EP, SECTOR V, KOLKATA Vehicle Details Vehicle SubModel Alto800 Lxi / MARUTI ALTO 800 LXI BS IV Vehicle IDV(% of Ex-Showroom price) [protected]%) Year of Manufacturing 2015 Registration No. Engine No 5376205 Chassis No 593112 Cubic Capacity 796 Color Description MET.GRANITE GREY Seating Capacity 5 Vehicle Sale Date 17-Apr-2015 Vehicle Hypothecation STATE BANK OF INDIA Regards, Team Maruti Insurance Call us:[protected]Prefix 011/022/033/044) E-mail us: [protected]@mibpl.co.in [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: 17 April 2015 11:55 To: HO/Support, (MINS); HO/E/Webcontact, (CRM); [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: insurance issue Importance: High Dear All at Maruti & Dewars, I just received a call from a lady from Dewars Garage – ph no. “[protected]” saying that I should opt for “United India Insurance” and not “National Insurance” as Dewars does not have a tie-up with NIC and they shall not be able to help me with an Insurance claim if it ever arises. I would request a clarification on the above from either Maruti or Dewars as a reply to this email. Till such time please put a hold onto the issuance of the policy. Regards, Bhaskar Ghosh From: Bhaskar Ghosh Sent: Thursday, April 16, 2015 7:30 PM To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: RE: Only National Insurance policy pls Forwarding once again [protected][protected][protected][protected] From: Bhaskar Ghosh Sent:[protected]:26 To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@@gmail.com; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com Subject: Only National Insurance policy pls Dear All at Maruti & Dewar's Garage Pls note that I got a call from maruti insurance and I have confirmed the option for having my car (Alto 800 lxi granite grey chassis no.593112, engine no.5376205) insurance under National Insurance only. Any other insurance company will not be accepted. Regards, Bhaskar Ghosh [protected] AD148, Salt Lake, Sector-1, Kolkata