Max Life Insurance Complaints & Reviews

Address: 11th Floor, DLF Square Building , Jacaranda Marg ,DLF City,Phase -2 ,Gurgaon (Haryana)-122002, Gurgaon, Haryana

I would like to acknowledge you that max life insurance company has done illegal jobs with me ; without prior intimation they've deducted cash amount of 21, 040 rs on dated 29th july 2019 in my salary account of icici bank that is totally illegal & fraud, i've not given him ecs facility.
I've one policy there, policy no. Is...[protected], date of commencement is 27th june 2016.
I required help and solution regarding this major issue of fraud of max life insurance company.

Sep 2, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jul 31, 2019

Updated by PRAPHULL JHA I've intimited at Max Life Insurance Company on Dated 29thJuly 2019 regarding this but till time no reply received by him.

Verified Support

Jul 31, 2019

Max Life Insurance Customer Care's response Dear Sir/Madam,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Aug 02, 2019

Max Life Insurance Customer Care's response Dear Sir,
Our customer service team tried to reach out to you but the call couldn't connect through.
However, we wish to clarify that basis your duly filled & signed ECS mandate form (attached) we have activated auto-facility in the policy. To this effect, we had sent transactions to the concerned bank for debiting the renewal premium amount against Maxlife policy. In case if want to deactivate auto-debit in policy records, please provide your consent for deactivating the ECS facility and for updating the future payment method as cash / cheque / demand draft / online payment. So, that you can pay the future premiums as per your convenience.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Dear team,

My max life insurance pf account no is ldjal[protected]. I had applied for transfer of pf account on 9/7/2019.

It is mentioned in the epf site that the transfer is accepted by the field office.

However when i check the passbook the pf amount is not reflecting.

Request your assistance in getting the amount to be transferred to the new pf account: pupun[protected] br...

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Address: Ludhiana, Punjab, 141003

Dear sir

I send a request regarding changes in term plan[protected]. Started from[protected].
I am policy holder with number[protected].
I want to change my policy plan
From - term plan with income
To - basic term plan
With premium payment option till 36 years (From 21 years to 36 years required)

With payment up to age of 75 for 36 year it's around rs 852 per month+ rs 58 for waiver critical illness/

My complaint number was 3385927 case owner pragyan das. He did not solved the problem and send message case resolved with message email id not same.
Sir i got every communication from same email id.

I think its my first request... I think it was my wrong decision to select max life.

Jul 31, 2019

Complaint marked as Resolved

company manager call me and Mr sarvesh jain listened my problem properly . after understanding they changed the changes required ... thanks max life

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Jul 26, 2019

Updated by bansal212 Dear max life

But your company is giving statement claim will be provided (if required) will be settled and provided in a single day.

For just change in policy with in free look period your company is taking around 10 days... Three days already wasted and demanding 7- 10 more days...

I don't understand how can your company will be provide claim amount to nominee... Then I think you will take around 30 days or more...

Verified Support

Jul 31, 2019

Max Life Insurance Customer Care's response Dear Sir,
As discussed, we wish to inform that we have updated our records with the below mentioned changes as requested.Also, we inform that Rs 2220.67 is lying in the policy account . This amount will be adjusted towards the subsequent months premium amount. The next monthly premium in the policy shall fall due on August 13, 2019. Further, we inform that we will dispatch the revised policy pack at your mailing address registered in our records within next 4-5 working days.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Kolkata, West Bengal, 700034

Hello

I have just received call from the below number in max life insurance to deactivate my agent code and generate my own customer code to claim bonus of 1, 07, 600.

Phone number: [protected]

Since then i had apparently received another call from ms nisha sharma from no. [protected] stating that i need to submit a cheque of inr 49000 in favour of bharti axa life insurance in order to generate my customer code and claim the money. I would also receive back my deposited amount of 49, 000 with 6000 of interest.

Since i understood it is fraud played on, till they wanted confidential information, when i disconnected. Request you to please take prompt action.

Thanks & regards
Saptarshi kar

Aug 29, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 26, 2019

Max Life Insurance Customer Care's response Dear Sir,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us . To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Vill chakroia p.o khurwain teh bangana distt una (H.P), Junagadh, Gujarat, 599786209

Sir
Mere ko fincaly problem he bhut hi me is polcy ka pament nhi kr skta is liye mere ko ye policy bnd krannna he
Plz meri policy bnd ki jaye me ap de request krta hu plz meri policy bnd ki jaye

Meko mere pese refund kiye jaye taki me in peso se apne ghr ki fincaly problm ko door kr sku plz sir jld se jld ise bnd kiya jaye me apse request krta hu.

Aug 24, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by LovelySandhu Fincaly problem

Verified Support

Jul 19, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 24, 2019

Max Life Insurance Customer Care's response Dear Lovely,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address on time. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Max Life Insurance, Saltlake sector II, Kolkata, West Bengal, 700028

Respected sir,

This is bring to your kind attention that i mr. Uttam biswas (Emp id: ubcal2455) has submitted my resignation cum separation request at disha on 10.06.2019 mentioned that my last working day was on 14.06.2019.

After giving the request i have done lots of mail’s to you but still now my resignation has not been approved from your end. Also my salary is on hold from last 60 days. Still now no settlement has come.

As per the last mail conversation you are bringing some lame complains against me to hold my approval of resignation by intention.

Already 1 month has passed away & no proper resolution has come into this matter.

So now this is my humble request to you to kindly provide me the approval of resignation as early as possible.

Further delay can’t be tolerable from my end as due to this issues my salary is in hold and i am losing a very good career opportunity.

So kindly do the needful otherwise i have to take legal action against this type of intentionally delay & holding issue of my salary which is my legitimacy claim.

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Max Life Insurance Customer Care's response Dear Sir/Madam,
We apologise for the inconvenience you had to face. We request you to share your contact number with us, and we shall get in touch with you to resolve this at the earliest. Regards, Team Max Life Insurance

Verified Support

Jul 17, 2019

Max Life Insurance Customer Care's response Dear Uttam,
We are working on your case. We request you to give us some time to resolve your concern.
Regards
Team Max Life Insurance

Verified Support

Jul 22, 2019

Max Life Insurance Customer Care's response Dear Uttam, We’d like to inform you that we have already processed the Termination of your services, to which you had also acknowledged. Also, the F&F will be settled shortly. Regards, Team Max Life Insurance

Jul 26, 2019

Updated by Uttam688 Dear Sir,

This is to notify you that I have received my termination letter 10 days back but still now after sending lots of mails to Mr. Subhajyoti & Mr. Sowmen no reply has come that when my Due Salary will be refunded from your end. Kindly give me a proper reply regarding this.

With warm regards,
Uttam Biswas
EMP ID : UBCAL2455
Ph. No : [protected]

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Sharad Potdar

from Pune, Maharashtra

Jul 23, 2019

Hii, I have taken max life Insurance policy ***(Protected), while first policy premium it was informed that bonus is also applicable, but after several follow ups company is not sending applicable bonus of respective policy.

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U

Uttam688

from Kolkata, West Bengal

Jul 26, 2019

Dear Sir,

This is to notify you that I have received my termination letter 10 days back but still now after sending lots of mails to Mr. Subhajyoti & Mr. Sowmen no reply has come that when my Due Salary will be refunded from your end. Kindly give me a proper reply regarding this.

With warm regards,
Uttam Biswas
EMP ID : UBCAL2455
Ph. No : [protected]

Reply

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Address: 723131

Sir i am to complain that a person named... Spell out my policy details and promised me to pay the settlement money and is speaking from max life one after another and convince me to pay refundable money of security money and gst tax, total extracted rs 92500/in the account of max life, but it is showing the name of another person after transferring the money. Now what could be the next step to take actions against them and to stop relations with max life insurance. With thanks.

Sep 1, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jul 18, 2019

Max Life Insurance Customer Care's response Dear Sir,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance. The payment remitted was not made to Max Life Insurance but to a third party who in no way is related to Max Life Insurance. We request you to kindly: 1. Take up the matter with the beneficiary bank immediately to pursue reversal of money if possible 2. Take up the matter with your own bank immediately to pursue reversal of money if possible 3. Lodge a written police complaint . Please send us a copy of the above. We would like to reassure you that your data privacy is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality our policyholders’ information. However, information is being constructed from various sources to sound as authentic as possible by these fraudsters, to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Hyderabad, Andhra Pradesh

I sent my complaint and received a mail stating that my complaint number is 3177906 and my complaint will be resolved in 3 working days, it’s more than one month, every week i am getting a mail stating that thank you for your patience it will resolved in 3 working days but nothing is happening.

It’s very bad and we put it in social media the company reputation will go down.

Hope my complaint will be resolved.

Aug 14, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jul 11, 2019

Max Life Insurance Customer Care's response Dear Sir,
Our customer service team tried to reach out to you but the call couldn't connect through.
However, we request you to kindly share an acknowledgement receipt or mail which you have received from the branch for further investigation.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Qtr No.3RB/12, LIC Colony, Bada Jobra, Cuttack, Cuttack, Odisha, 753003

I have an insurance under max life insurance and recently received a call regarding agent deactivation from the mobile number [protected]. Please tell me authenticity of call. There has been a repeated call from this number for last three days and they asy as per irda guidelines the insurance benefit should go to the customer if the agent does not provide service an not in link with the customer and in order to deactivate they have given a file number max_000675.

Aug 5, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Max Life Insurance Customer Care's response Dear Sunil,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 05, 2019

Max Life Insurance Customer Care's response Dear Sunil,
Our customer service team tried to reach out to you but the call couldn't connect through.
However, we confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Dear sir,

I got phone call to remove agent code deactivation process from my max life insurance policy, to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to confirm availability in hometown for collecting the following documents like:

1. Address proof
2. Id proof

The caller asked me to pay ₹12500 which happens to be 50% of my premium amount (Which i got to know after forcibly asking them on what basis are you asking 12500) and it’s refundable and said will remove agent code from my policy.

I asked her to send me the official payment link to pay the same and i got suspicious when they asked me to credit the amount immediately. I got calls from 3 different persons to convince me. When i checked online, i got to know about the fraud.

Note:
1. How the concern per got my contact details?
2. And also policy number and its details?

Kindly take necessary steps, so that others are not duped.

Aug 3, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Sir,
We apologise for the inconvenience you had to face. We request you to DM/inbox us your policy number, and we shall get in touch with you to resolve this at the earliest.
Regards, Team Max Life Insurance

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Sir,
I, gireesh kumar saxena s/o shri omkar sahai saxena, have three insurance policies of max life insurance:
1. Policy no.[protected] dated 29 march 2012.
2. Policy no.[protected] dated 17 january 2007.
3. Policy no.[protected] dated 20 november 2005.
I have come to know that commission and bonus is being paid to some agents without my knowledge. I am dealing with the company directly and paying my premiums directly. I am not being provided any type of service by any of the agents.
I, therefore, request you to please deactivate the agent code from my all policies. I further request you to please generate my own customer id, so that the fraudulent payment of commission to agent may be stopped.
I also request you to please recover all the commissions paid to agents till now with interest and make provisions to refund my amount back to me.
Thanking you in anticipation,
Yours truly,
Gireesh kumar saxena
B-10, dharti township, akesan road, palanpur-385001 (Gujarat)
Mobile no. [protected]
Email: [protected]@gmail.com

Aug 2, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Gireesh,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Gireesh,
Our customer service team tried to reach out to you but the call couldn't connect through.
However, we confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us . To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications.
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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J

jharshal

from Mumbai, Maharashtra

Jul 17, 2019

Hi, I am Harshal Jadhav. I have purchased the term plan of maxlife. The policy No is[protected]. The coverage is of 60 lakhs. I want to increase the coverage from 60 lakhs to 75 laks. For this I have called to customer care on date 17/07/2019 at time 11:24 am.
The customer care executive denied to give me required information as I have not called from my register number. I had tried to convince her that my register mobile number is not working. She can ask me other details for verification like mail id, address, date of birth. But she clearly told me that she can not give me any information unless i call from my register mobile number.
So I wanted to know why maxlife is behaving like government sector employee?
We people are purchasing the insurance plan from private companies because we believe that they are giving a good service.

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Address: Mumbai City, Maharashtra

Dear Sir/Madam,

With regards I want to say that My name is Rohit Birwadkar and I was Ex- employee of Max life Insurance Co.Ltd with emp code rbbby5510 for the period of Dec 2015 to Jun 2018, I was not able to withdraw my Pf amount because pf no allotted to me does not show in epfo services, I want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my pf no so that I can process my pf withdrawal.

Aug 2, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Rohit,
We apologise for the inconvenience you had to face. We request you to inbox us your contact number, and we shall get in touch with you to resolve this at the earliest. Regards, Team Max Life Insurance

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Dear sir,
I want to cancel my proposal application no.[protected] of term insurance due to max life representative filled wrong information in proposal forms.i don't want to open policy with this wrong information which may create problem in future during claim.i have mailed many times for this but no Satisfactory action taken by your side.i also called to customer care executive but they are also neglect this by saying that network and system problem and say call tomorrow or later.i request you please cancel my application no.[protected] and refund my money.
Regards
Satish Kumar Singh

Jun 29, 2019

Complaint marked as Resolved

Problem resolved by max life

Max Life Insurance customer support has been notified about the posted complaint.

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Address: sangrur, Sangrur, Punjab, 148001

Dear sir
please refund my policy amount as i can't maintain the emi of policy proposal number[protected] further.
Policy started in april 2019 and 2nd quarterly emy of 26125 debited in june 20, 2019. This is very hard for me to maintain the balance in account. I want to cancel and refund the same, when the policy started - i have been not acknowledged about the emi amount.

Max Life Insurance customer support has been notified about the posted complaint.

Jun 25, 2019

Updated by 35000Richa Please do the needful on priority.

Verified Support

Jun 26, 2019

Max Life Insurance Customer Care's response Dear Richa,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jun 27, 2019

Max Life Insurance Customer Care's response Dear Richa,
We would like to inform you that cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address via M/s Speed Post courier vide airway bill number- EH[protected]IN on 09-Apr-2019. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid. We urge you to continue your premium paying record to avail the benefits of this policy fully. Also, we wish to clarify that basis your duly filled & signed ECS mandate form (attached) we have activated auto-facility in the policy. To this effect, we had sent transactions to the concerned bank for debiting the renewal premium amount against Max life policy. In case if want to deactivate auto-debit in policy records, please provide your consent for deactivating the ECS facility and for updating the future payment method as cash / cheque / demand draft / online payment. So, that you can pay the future premiums as per your convenience.
The same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

Jun 27, 2019

Updated by 35000Richa Dear Team Max

I agree that I complaint after 15 days of policy, but Its humble request, if not then be continue as it is.

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3

35000Richa

from Nawanshahr, Punjab

Jun 27, 2019

Dear Sir
A call received from Max Life But they are refusing for amount refund, so please support.

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Address: Uttara Kannada, Karnataka, 581301

Hi team,

My policy no.[protected] has been charged with ₹7600+ as a premium where that has to be ₹6200 according to the premium calculated by the customer care representative on phone.

I tried reaching out to max life on twitter but no response given to call back.

Reaching out for help via consumer complaint forum.

Request max life to call me back and validate this or else i'll be forced back to take back my policy.

Thank you.

Regards,
Ganesh prabhu

+2 photos

Max Life Insurance customer support has been notified about the posted complaint.

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Jun 24, 2019

Max Life Insurance Customer Care's response Dear Ganesh,
As discussed on Twitter, We would like to inform you that we are working on your case. We request you to give us some time to resolve your concern.
Regards
Team Max Life Insurance

Jun 24, 2019

Updated by Ganesh_Prabhu01 May i know how long is your SLA for solving incidents? It has been 4 days now. Still under process.

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मैंने[protected] को आपकी कंपनी का 1 करोड़ का टर्म प्लान online लिया हु, जिसमे आपके representative ने दी हुई जानकारी proposal form में न डालते हुए, सभी जरुरी जानकारी गलत भरी है, फिर क्लेम के वक्त आप लोग बोलते है कि हमने आपको गलत जानकारी दी है, 8 दिन से झूट बोल रहे है कि दूसरा प्रपोजल फॉर्म genrate करेंगे, पर अभी तक कुछ नहीं किया ।
Aplcn no[protected]

Max Life Insurance customer support has been notified about the posted complaint.

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Jun 20, 2019

Max Life Insurance Customer Care's response Dear Vedant,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jun 25, 2019

Max Life Insurance Customer Care's response Dear Vedant,
Our customer service team tried to reach out to you but the call couldn't connect through. This is to inform you that your request for the change in ( alcohol/smoking and medical information along with hazardous activity declaration) has been updated in our records, however, these changes will not reflect in the proposal form. The mail sent by you regarding the changes will also be a part of the policy document which assures you that the changes have been updated in our records. Proposal form once filled cannot be edit, so we want to confirm you that the final decision on your policy will be taken post consideration of your declaration.
The same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

Jun 25, 2019

Updated by Vedant h My problem not solved...

Jun 25, 2019

Updated by Vedant h मैंने आपके रिप्रेजेन्टेटिव को जो मैंने, मेरे बारे में जो जानकारी दी थी, उन्होंने उन जानकारियो को न भरते हुए सभी जरुरी जानकारी गलत भरी है, और मेरे पास आपके रिप्रेजेन्टेटिव से हुई सभी बातों की काल रिकॉर्डिंग है । अब आप कहते है कि प्रपोजल फॉर्म में कोई change नहीं हो सकता,
कल जब क्लेम की जरुरत पड़ेगी तो ये कहते हुए मेरा claim reject कर देंगे की custumer ने proposal form में fake informations दी है, और ये पालिसी कंपनीयो के लिए कोई नई बात नहीं है,
आप रिप्रेजेन्टेटिव से मेरे प्रपोजल फॉर्म को भरने में जो गलती हुई है वो आप correction करवाइये, या मेरी पालिसी कैंसिल करे ।

मैं गलत भरे हुए प्रपोजल फॉर्म के साथ पालिसी नहीं ले सकता ।

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Address: Vidisha, Madhya Pradesh

Dear sir/Madam
i took policy from your company
agent told me that your policy yearly premium is changeable
and you can change it from next year as rs 5000 per year installment instead of paying 25000 per year .

but now i got to know that there is no option in change of premium .

i had so many mails regarding this but i didn't get any satisfactory response from your side .
more than 3 times i mailed still i am getting no proper response

please refund my first year installment of rs. 26125
and close my policy

my policy number[protected]

please do the needful as soon as possible

Aug 5, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Max Life Insurance Customer Care's response Dear Anmol,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Anmol,
We once again express our inability to cancel the policy and refund the premium paid as the 'free look period' has lapsed. In case you are not satisfied with our response, within 8 weeks of receipt of this communication, please feel free to write to us at nodal.[protected]@maxlifeinsurance.com
Alternatively, post completion of 30 days from the date of complaint, you may approach the Insurance Ombudsman for your region located at: Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp.Airtel Office, Near New Market, Bhopal – 462 033.
The same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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Address: Mumbai,Pune,Solapur, Mumbai City, Maharashtra

Hello Team,

I have issued max life insurance pollicy, below are the policy detaills

Life Insured Name - Mahesh Narayan Gaikwad
Policy Number - ******486
Issued date - 30/01/2016
Plan name is - Max Life Monthly Income Advantage Plan - 15 Pay.
Premium amount - 61533 rupees per year

When I issues policy, I was told that I will get lumpsum amount of 11 lac rupees after 15 years and 9500 per month till policy maturity date.

But now when I checked policy details, I found that I will receive lumpsum amount after 25 years, that is after maturiy date (30/01/2041), so I am not interested to pay remaining premiums as I was misguided. I have decided to surrender my policy but I can see only 96, 000 rupees as surrender value which is not expected, I need my full paid amount, that is 1, 83, 000 rupees.

I tried to contact max life insurance customer care but didn't received expected response hence I am raising complaint.Could you please help me on this.

Please let me know in case you need more information.

Thanks,
Mahesh Gaikwad

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Max Life Insurance Customer Care's response Dear Mahesh,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

Jul 01, 2019

Max Life Insurance Customer Care's response Dear Mahesh,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address on time. We have received your request for cancellation now, which is beyond the free look period of 15 days.
Hence, we express our inability to cancel the policy and refund the premium paid. The current surrender value of the policy is Rs.97, 288.63. In case you wish to surrender the policy and take the surrender value, you are requested to visit any of your nearest Max Life office and submit the following documents:
• Surrender Form duly filled and signed by the policyholder. (Attached)
• Original Policy document
• Original Id Proof (self attested).
• Cancelled Cheque with pre-printed name and account number. (If not printed, copy of the bank passbook/statement with printed account holder details)
Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

Jul 31, 2019

Updated by Mahgaikw Dear Team,

As mentioned already, I was told that I will get lumpsum amount of 11 lac after completion of 15 tears and after that for next 10 years I will get 9500 rupees per month till maturity date.
When I checked the documents, I found that I will get lumpsum amount after maturity date, that is after 25 years. So you guys provided me wrong information.
Now I am not interested to continue policy and want all the money back as soon as possible. I contacted customer care but my queries were not resolved.I cannot accept surrender value 97288, I want full amount which is 183000.
Requesting you to refund the money as soon as possible.

Thanks,
Mahesh Gaikwad

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Address: F-314,Jal Vayu Towers, sector-56, Gurgaon, Haryana, 122011aniq

I am a life insurance policy holdet with your company. Giving you two numbers who called me to claim my bonusamounting to 97K+ which would otherwise be claimed by the agent. I spoke to customer care executives twice before doing any transactions. They wanted me to deposit INR 25700/ of which. 25k would be returned along with the bonus. When I refused, the woman sounded annoyed. On asking office address, she gave Fair Valley, phase 4, DLF 11 and 12 flour. The telephone no in question are Anamika [protected] (listed name Chetan Sharma), Sachin Sharma-[protected]. He is supposed to be from accounts department. I told them Max life has always transferred the money they owe to my bank directly. Please look into the matter
Saroj Jhijaria

Jul 26, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Max Life Insurance Customer Care's response Dear Saroj,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jun 25, 2019

Max Life Insurance Customer Care's response Dear Saroj,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well-organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: vill- verapura, dist- Sirohi Rajasthan 307001, Sirohi, Rajasthan, 307001

Dear Sir / Madam
I want to get money out of my provident fund. But I do not have a UAN number. I have a PF number.
So I request you to give me a UAN number.

Name - Surendra Singh Deora
Designation - Manager Sales
Company name - Max New York Life Insurance Company ltd.
Employee ID - SIR 010 9
Branch Office - Sirohi
Date of Jointing - 06th October 2009
PF Account Number - PF -PN[protected]
PAN Number - AKRPD 0077D
Permanent Address - Surendra Singh Deora
S/o Sh.Manohar Singh Deora
Vill- Verapura Post- Makroda
Dist.- Sirohi (Rajasthan) 307001
Mobile- [protected]
[protected]

Jul 21, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Max Life Insurance Customer Care's response Dear Surendra,
Thank you for sharing your contact number with us. Our customer representative will connect with you to address your query. Regards, Team Max Life Insurance

Verified Support

Jun 19, 2019

Max Life Insurance Customer Care's response Dear Surendra,
We request you to mail us your query at [protected]@maxlifeinsurance.com. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

Max Life Insurance Complaints & Reviews

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Max Life Insurance reviews & complaints page 16

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