Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
Max Life Insurance Customer Care's response Dear Zaheen,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance
Apr 19, 2019
Updated by Zaheen461995 Dear sir,
How much time it will take to resolve still no calls has been received by your customer executive.
Please do hurry I need it very urgent.
Will wait for your reply soon ...
Zaheen Ashraf
Apr 22, 2019
Updated by Zaheen461995 Dear sir,
My complaint still not resolved. Please help me out please please please!!!
May 06, 2019
Updated by Zaheen461995 Dear sir,
My complaint still not received kindly do fast inquiry and refund my money immediately.
May 08, 2019
Updated by Zaheen461995 Hello,
when I will get my money. How much time will take more. Please do it hurry I need my money un urgent basis because my mother suffering from great pain have to treat her in hospital.
Verified Support
May 09, 2019
Max Life Insurance Customer Care's response Dear Zaheen,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your communication address via Speed Post vide air way bill on Mar 28, 2017. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policies and refund the premium paid. Further, we confirm you that the current surrender value of the policy is Rs.25, 975.13. In case you wish to surrender the policy, you are requested to visit any of your nearest Maxlife office and submit the following documents:
• Surrender Form duly filled and signed by the policyholder. (Attached)
• Original Policy document
• Original Id Proof (self attested).
• Cancelled Cheque with pre-printed name and account number. (If not printed, copy of the bank passbook/statement with printed account holder details) The above complaint registered under reference number 3015466 has been addressed by the undersigned in the capacity of Grievance Officer.
Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
May 10, 2019
Updated by Zaheen461995 Dear sir,
Kindly check my complaint words and make hard decision against your agent that he gave me incomplete information regarding policy. I was not taking that policy but he force me to take and Now I am thinking that I have throw out my money to lootera people. Kindly listen to my words and investigate . I have facing so much problem if I don't get my money I will die...
May 11, 2019
Updated by Zaheen461995 Dear sir,
As I have paid my premium 3 years and your agent was told that after 3 years you can surrender and get all amount when I went to bank he said as per policy when you surrender in three years some of amount will be deducted from premium I am shocked it means your agent was cheated me, fooled me and when I complained to Max life he defend his agent instead of strict action against him I think both Bank agent and Max life company together cheated and fraud with me and did not care his policy holder. You did not believe my words what he do with me if he told me everything clear I will never take this kind of policy. He only told me only one phase of story not full.
If I know also that in 15 days will be cancelled if not satisfied with policy.
So this all information was not gave by your agent.
I want to take strict action against him and refund my all premium paid in 3 years.
I want justice if I did not get will go to police or court for my money.
I hope you will understand my concern.
May 15, 2019
Updated by Zaheen461995 Dear sir
I did not get any response from your side since my complaint is being a month.
I think consumer complaint is useless site because no one response of my question.
I have been losting my money but they don't care his agent has not told me everything about policy so he attacked me that you had received a welcome call in which he asked you some questions but even then if I know all then I was quit in starting.
Now I am hopeless to get my money deposited in 3 years premium after surrender can get all money when investigation officer call come he said I didn't explain like that bachne ke liye.
Now I fight till I get full amount. This is my money earned through hard work. I am jobless, debt covered, mom hospitalize & festival is running.
Can anyone is there who help me because I trapped.
May 17, 2019
Updated by Zaheen461995 Reminder 5 times but no reply
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit https://t.co/8ETRAhphhJ Regards, Team Axis Bank.