Max Life Insurance Complaints & Reviews

I got a call from vivek rastogi ([protected]) who asked me to complain to rashmi tyagi ([protected]) if i didn't want to give the agent commission for my policies. Today again rashmi tyagi called with complete details about my policies and the exact commission payable.

She gave me two options:
1. Undergo a training program and replace my agent number with the current one.
2. Get the commission through one of the four partners with their 10% commission cut.

After i asked her to send an email and that i will confirm on email only, she wanted me to choose one option immediately. This made me suspicious and i disconnected.

Is this a hoax call and how does she have all the policy details?

Was very excited to purchase your policy, but my experience has turned out very poorly, i am writing to express my dis satisfaction with the poor response form your end.
I purchase two policies of max life future genius education plan policy no[protected] &[protected] worth rs 30000 + gst each till date i have not the document of policy number[protected] and have only received a letter of apology for delaying processing. The one of which the papers were sent policy no[protected]has absolutely blunders in it which wrong date of birth of me and my wife, after resubmitting the documents & after continuously follow ups with the branch (3235) jaipur dcm. No concrete reply has been given to me. I purchase the policy on 13th september in these two months i have faced so much inconvenience that now i regret.
I further request you to kindly close both the polices& return the amount back asap with no further communication.
Regards,
Rakesh pant
[protected]

I am approached by max agent working along with laxmi vilas bank in dwarakanagar visakhapatnam. I was asked to sign an application and i paid rs.25000/- for which i signed the documents and for which nominee would be my wife name nagasudha. I have made the payment and due to kyc of my wife not given the agent asked us to provide details to andhra duly signed. So i submitted a xerox copy. When i received the policy i was astonished to see that the policy application which i have signed has been replaced with a policy application with forged signatures of my wife and all necessary details in the document like mobile no of some other person has been furnished and no email details have been furnished. This is a clear case of forgery. Further i submitted the original copy of policy for cancellation on 10th october 2018. But till date i have not received any refund after i month have passed by. The agent and concerned manager both are coming with some vague reasons to show the delay in refunding my amount. My policy no[protected]. Therefore i reiterate that fraudulent activities are happening in insurance companies as well. The companies customer care is a puppet in the hands of. The company management and they would not take the complaint and direct to the concerned department. Private insurance companies are cheating the public in order to take high salaries for their staff and commissions for their business.in order to cover their administrative expenses they are resorting to various kind of malefic activities. They are encouraging all kind of nefarious deeds to protect their own skin.
Ramana

I have been receiving calls from 'maxlife' regarding the following
1, opening policy,
2, policy belonging to other persons,
3, policy premium payments etc...
Repeated response, reminder that has no effect.
1, 'this is a wrong number',
2, 'nobody with that name here' &
3, 'not interested'
How can maxlife give one number to different policies.
Can the company please handle it.

Dear all,

Good day,

Please note, i am having one policy with max life (Policy no.[[protected]] and was called upon by mr manish (Mobile no. - [[protected]] on 14th september 2017 as max life insurance finance department person and he was having each and every detail related to my policy which are actually supposed to be confidential. He told me that there was a 10% agent code which was applied on my premium and can be given as discount if paid directly to max life. I became sure about his identity as my policy's soft copy was also forwarded by her which was supposed to be with max life only.
I payed total premium of rs 46354/-
Account no. - [[protected]]
Ifsc code - utib0000696
Bank name - axis bank
Branch address - uttam nagar, new delhi

After doing the imps transfer in the name of - max life [[protected]]
Which was my policy number on 15/09/2018, i called mr manish and he said that premium will be processed and sms will be sent to me
Few days later, i started getting mails from max life regarding non-payment of my premium which added on to my suspicion as i had not received my premium receipt. I immediately contacted max life insurance and passed on each and detail related to the incident and have not yet received any resolution from them.

Hence, i would like to request your good self in helping me out to get my refund back and taking strict action against max life employee mr manish who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information confidential.

Awaiting a positive response from your side.

Thanks and best regards,

Sagnik chakravartty
Bulletin copy editor
Doordarshan news new delhi
Mobile number [protected]

I paid premium after I received a call from Max and send an IMPS payment via SBI Netbanking to Axis Bank Uttam Nagar Branch. I got a call from Manish, who introduced himself from Finance Dept, Max Life. I paid 46354/- as premium for policy no.[protected] on 15/09/2018
Mr Manish asked me to pay discounted premium.
Now I found out it turned out to be hoax call. I want refund of my money back to my account.I have already filed police complaint. Kindly trace this phone number from where I got call. The phone number is [protected]
The details of beneficiary where I send the premium is:
Beneficiary Name: Max Life[protected]
A/C No- [protected]
IFSC Code- UTIB0000696
Bank Name: Axis Bank
Branch: New Delhi
Amount 46354/-
Please do the needful so that money is refunded back to my account so that I can pay my premium to Max by visiting their office.

I want cancel my policy due unable to pay money... Please kindly cancel my policy... Every month ecs charge have been debited my account... I dnt have much monthly salary... Please help cancel my policy.. This policy also i have been paid only reason for axix bank loan purpose only... When i was appoach axix bank loan they told i wil give loan to you... But after completed all procedure he told if i am sanctioned loan amount means u must...

We are totally unhappy and unsatisfied with the max life insurance company and their service.

My mother was forced to take max life insurance policy who is uneducated and don't know any knowledge about these insurance companies. She had some amount in her axis bank account for our brother marriage, but unfortunately she was brain washed and forced to take policy.

Name of the policy holder - mrs. B. Kala
Policy no[protected]
Premium amount - rs.51, 544.53
Premium date - 5-nov-12

Response immediately and refund back our had earned money. Also dont cheat people by selling your policies. If your company is not returning our hard earned money, we will go legally.

Regards
Kala
[protected]

Hi their
I am emailing to complaining about your surveyor, who come for inspection for the death claim and he was asking for 10% of claim money, saying that if you don't give him money he was threatening to delay the process till one year, he said he got all the power in his pen what ever he will write will be legal. Please take action for this sort of corrupt people who still demanding for bribe after we provide all the document, and he should think about the family situation after a sudden death of family member. Please email me for more details.
Harbaksh. [protected]@gmail.com

Thanks
Regards

Herewith am saying about of max life insurance company this company saying am best and master class insurance for any othere but lots of employee who working in panchkula 2 have submit fraud graduation certificate and working.. How max life saying its good for other if good than why still so many fake and fraud person working for submit fraud certificate how customer trust like fraud employee still working in panchkula 2

Got a call from supposedly max. The lady said i have instructed max to pay any interest amount to my agent. And also shared with me few personal details like policy no., dob etc. She asked me if i want the money to be given to the agent (Who is my relative according to her) or do i want to retain the amount.
I put her on hold and i think she got suspicious and disconnected.

Is this legitimate that max does such thing?

I have taken a policy with this company and my policy no is[protected] under the plan max life life gain plan and the date of the policy is 2011. As on 2018, i have paid rs.29, 7000/- approx. This was taken through the bank agent.
While taking this policy they convincingly stated that for this policy, the lock in period is 5 years and the policy can be surrendered any after 5 years and the surrender value will be the nav on the day of surrender.
Today i approached the insurance company on the toll free no [protected] and the customer service executive who attended my call gave me a shocking information which has taken an hour to recover. He said that i will pay only rs 1, 44, 000/- of the premium amount paid which works out to rs.29, 7000/-. They will be paying some bonus amount which will be informed only on the surrender date.
To sum up, for the amount of rs.29, 7000/- paid by me as premium amount, i am facing a loss. This may be a peanut for the insurance company, but a for a common man from a lower middle class family it is a blow on his face. Now i am jobless and i am doing a very very small business and unable to run my daily life with 3 dependents. Is this not equal to cheating a common man who is always at the receiving end of all misgivings of others. Can you please help me and i humbly request the forum.
Md zulfekhar ahmed.
Telengana, hyd-28.

I have made online payment of rs. 3000 from bank of baroda towards premium payment of my wife against the policy no.[protected] on 11/10/18. The said transaction was declined with id pbbr[protected]. However the amount got debited to my account. Again i made a payment of rs. 3000 on 12/10/18 which was successful. Please credit back the earlier transaction amount.

My complaint is similar to the previous one so I am copying the first paragraph from there.
Dear Sir,

I am got a phone call to remove agent code deactivation process from my max life insurance policy[protected] to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to confirm availability in hometown for collecting the following documents like:

1.Address Proof
2.ID Proof
3.Passport size photo
4.Cancelled Cheque

From this number: [protected]

He said his name was Gurmeet Singh. And insisted me to close my account with Max and deposit 20, 000 check, as my bonus amount 70, 000 will be transferred to my agent in 2-3 days. He said if I acted on this soon, I will get the bonus instead and I'll receive back the 20K 1 year later.
He had all my details about my plan and amount I have deposited, how did he get to know all this? Shouldn't my information be protected by you if I am entrusting you with it?
Please do the needful. I want to report this number and I hope I don't get any scam calls like this again.

Respected sir,
My policy on max life insurance. i paid 1 premium and then my salary issue i cant paid another premuim.so company send mi sms, mail to continue my policy with revievel schem but when i call to company office or call center he said me no revievel scheme from policy so my question is if no schem available so why u send sms or mail to mi i send i image of those regarding issue.plz tell mi if there available i paid premium.but if nothing so plz do not send mi msg or mail

Dear sir

I have received call from person who introduced himself as executive of max life insurance. He informed my policy no & date & amount. But he told me that whatever interest i supposed to get that interest amount our agents are taking that amount. So instead of interest amount company has declared bonus for your policy around rs. 1, 30, 000/- you have to fill the form if you say yes means one more executive will call you for detail & filling the form. After 15 min one lady executive called & told same thing your bank is agent they are eating your interest. Instead we (Company) has declared bonus & i have your cheque of amount rs. 1, 30, 000/- but you have to pay some amount to us for releasing this cheque.

Then i told i will lodge a police complaint & in my bank, she told k no problem if you not listening our words you will suffer for money from max life insurance. First person name is mr. Sanjay mithal (I got call from this no +91 [protected]).& i dont know 2nd lady executive name (Call received from this no. +91 [protected])

Please let me know whether this is fraud call or is it true that i have received any bonus from max life insurance.

Respected sir,
I want to inform you that i had surrendered a maxlife policy on 24/09/2018 due to my domestic problem, but till now i did not get my money back to my account. There are six premium to pay and i finished the all premium for six years. Now i want to surrended the policy. So please see the matter as an urjent for smooth transaction with you in future.

With regards
Srikant kumar thakur

My max life insurance policy no.[protected] opend thru axis bank, mg road branch in the year 2012. My policy was working fine till the time i had to pay all premium instalments and i was able to login online to see my policy details and everything. One day i noticed that the mobile number and registered id is coming of someone else and not mine i called max insurance customer care and asked them about this. They asked me to send a mail requesting them for mobile no change and email change. I sent the mail immediately this happend in 2017. After that i did not receive any mail regarding this from max customer support. Yesterday i got a mail from max customer care that they have initiated my request for change in dob of policy and a form for name change and dob change was attached in that mail. This mail was referred to some one name trishul yadav. The agent code which is coming in my policy is. 414791. I don’t know how max staff is doing this. This is only possible if some one within max staff is involved in this fraud. Now as my both details mobile number and email id is changed in policy i cant even login online to see detail of my policy and how the max customer care center providing this form for dob change to some one else who is not even a policy holder. I request the senior staff of max to pls resolve my case on top priority. I have already lodged a complaint with customer care on 18th sept but they are telling me they need 10 days to resolve the issue. I don’t know why they need this much time to resolve this issue which need immediate action. Mobile no [protected]

Hi,

I am having two policies with Max Life. I got a call from Miss Ria ( Mobile No. - [protected] ) on 14th and 15th October 2018 as Max Life insurance advisor and she was having each every details related to both my policies which are actually supposed to be confidential. She told me that there was a 25% Agent Code which was applied on my policy bonus and my agent is claiming for that amount. She said they will clear their amount only after my permission. then she told me amount which was 99, 210 rs. She told me you can take this bonus amount which is your only by removing the agent code. i said ok. and then MR. Naveen called me and told me the process how the amount will be transfer in my account and for removing the agent code we have i have to buy one policy for 30000 rs and after 50-60 days it will get closed and all the amount will be transfer in to my account. then he sent me one link which opened to Bharti axa life insurance and after making payment he told me mail me the receipt. i did it and now they are not picking my call.
Hence, I would like to request your helping me out to get my refund back and taking strict action against Max Life employee who are helping these people to do such frauds.

Awaiting a positive response from your side.

Thanks and Best Regards,

Jitender Singh

[protected] policy number you have deducted money from my account twise however you can do that it has been happening so many times i can't understand why you are giving a problem to customers unnecessary payment has been detected every year what is going on who is responsible for that i need my money and kindly close my policy i don't want to continue any kind of concern