Max Life Insurance Complaints & Reviews

Address: F-314,Jal Vayu Towers, sector-56, Gurgaon, Haryana, 122011aniq

I am a life insurance policy holdet with your company. Giving you two numbers who called me to claim my bonusamounting to 97K+ which would otherwise be claimed by the agent. I spoke to customer care executives twice before doing any transactions. They wanted me to deposit INR 25700/ of which. 25k would be returned along with the bonus. When I refused, the woman sounded annoyed. On asking office address, she gave Fair Valley, phase 4, DLF 11 and 12 flour. The telephone no in question are Anamika [protected] (listed name Chetan Sharma), Sachin Sharma-[protected]. He is supposed to be from accounts department. I told them Max life has always transferred the money they owe to my bank directly. Please look into the matter
Saroj Jhijaria

Jul 26, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Max Life Insurance Customer Care's response Dear Saroj,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jun 25, 2019

Max Life Insurance Customer Care's response Dear Saroj,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well-organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: vill- verapura, dist- Sirohi Rajasthan 307001, Sirohi, Rajasthan, 307001

Dear Sir / Madam
I want to get money out of my provident fund. But I do not have a UAN number. I have a PF number.
So I request you to give me a UAN number.

Name - Surendra Singh Deora
Designation - Manager Sales
Company name - Max New York Life Insurance Company ltd.
Employee ID - SIR 010 9
Branch Office - Sirohi
Date of Jointing - 06th October 2009
PF Account Number - PF -PN[protected]
PAN Number - AKRPD 0077D
Permanent Address - Surendra Singh Deora
S/o Sh.Manohar Singh Deora
Vill- Verapura Post- Makroda
Dist.- Sirohi (Rajasthan) 307001
Mobile- [protected]
[protected]

Jul 21, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Max Life Insurance Customer Care's response Dear Surendra,
Thank you for sharing your contact number with us. Our customer representative will connect with you to address your query. Regards, Team Max Life Insurance

Verified Support

Jun 19, 2019

Max Life Insurance Customer Care's response Dear Surendra,
We request you to mail us your query at [protected]@maxlifeinsurance.com. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Mumbai City, Maharashtra, 400010

I started my policy on 19/10/2013 which was a actually a trap by an Axis bank representative stating that the policy will be helpful to us. The yearly premium was RS. 200000 approx. The first three year we managed to pay the premium. But on the fourth year due to the financial crisis was not able to pay and decided to surrender the policy. But at that time they told if you surrender the amount you will get will be much lesser and you will be in loss. The above stated information was not stated by the Axis bank representative at the time of application. Now they have convinced us to take a break of 2 to 3 year and restart the policy again. But we want to know if you can change the policy term or premium amount so that we can not face the crisis. Request you to give a solution for the aforesaid problem as we have already paid 600000 and want to get atleast the premium amount or any other option which will be favourable to us.

Jul 28, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

Max Life Insurance Customer Care's response Dear Anish,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jun 26, 2019

Max Life Insurance Customer Care's response Dear Anish, We'd like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 8, 2019

Hi, we apologize for the inconvenience caused! We are here to help! Please DM us your registered contact details, and we will revert at the earliest.
Also, please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit https://t.co/8ETRAhphhJ Regards, Team Axis Bank.

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S

Shilpi Arora

from Noida, Uttar Pradesh

Jun 18, 2019

Hello,
Please sign my petition against Axis Bank

http://chng.it/9Fx7zs8v

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Axis Bank Customer Care's response, Jun 26, 2019

Hi, we regret the inconvenience caused. Please elaborate on your specific concern via DM for us to assist you. We are here to help! Regards, Team Axis Bank.

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Address: 641006

Got a policy proposed with the proposal number[protected]. The sales person promised elements of policy that are not as per policy. hence we opted out before the proposal being processed.

Now when i check with the sales person, he tells that the proposal can be issued only after policy issued and no refund is possible.

i would request the customer care team to look into the issue and process the refund asap

Jul 16, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

Jun 13, 2019

Max Life Insurance Customer Care's response Dear Sir,
We wish to inform you that we have processed refund (regarding proposal rejection) and the amount is expected to be credited to your bank account maximum within 2-3 working days. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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P

pappudey

from Delhi, Delhi

Jun 17, 2019

Hi Team,

My Name is Pappu Dey, my application number is[protected] premium amount is rs.43367.This policy has been done by miscommitment only.Would request you to please refund my money

[protected]

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I have max life insurance policy[protected] started in year august 2014 the name of shamsher singh of three annually installation but failed to carry forward due to illness in disc problem of which result i was in bed about two years and that time i lost my physical movement. After that my financial condition is not good so which i can forward with this policy. Now i want that my policy be refunded as am not able to continue this policy due to my financial condition after that illness.
Now, i am requesting you to refund policy so that me not to go for other legal forums.
Thanking you.

Jul 8, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Max Life Insurance Customer Care's response Dear Shamsher,
Thank you for sharing your policy details with us. Our customer representative will connect with you to address your query. Regards, Team Max Life Insurance

Jun 06, 2019

Updated by S S Bhambhu Max life has not bothered to be resolve the issue nor its any representative made call. This is lastly informed to resolve the issue or ready to face the legal consequence.
With regards.

Verified Support

Jun 07, 2019

Max Life Insurance Customer Care's response Dear Shamsher,
We are working on your case. We request you to give us some time to resolve your concern.
Regards
Team Max Life Insurance

Verified Support

Jun 07, 2019

Max Life Insurance Customer Care's response Dear Shamsher,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your mailing address through Speed Post vide air way on Aug 28, 2014. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premiums paid. Further, as per the terms & conditions mentioned in the policy contract this policy acquires surrender value if it has been in force for at least two (2) years and provided all the premiums that have fallen due have been received. Since we have not received the complete premium for first 2 years, there is no surrender value payable. Also, we wish to clarify that the policy pack status is inactive/lapsed due to non receipt of payment since Feb 13, 2016 (Revival period end date: Feb 13, 2018). Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

Jun 07, 2019

Updated by S S Bhambhu My issue yet to be resolved. Thanks for your concern.

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Address: New Delhi, Delhi

I got a phone calls from max life insurance ([protected]) to

The caller saying that this year company has gain growth of rs.18000c, so that company has decided to declaring the bonus value of rs.2, 10, 000/- to policy holder a but the amount is being debited to my agent as i have authorised him.

The caller asked me to call nandini sharma mobile number [[protected])

Jun 27, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Max Life Insurance Customer Care's response Dear Shalini,
We apologize for the inconvenience you had to face. We request you to DM/inbox us your contact/policy number, and we shall get in touch with you to resolve this at the earliest.
Regards, Team Max Life Insurance

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M

madhuphapale

from Mumbai, Maharashtra

Jun 4, 2019

Hi,

My name is Madhulika Pandey, I was working with MLI, Mumbai.
I have not yet received any confirmation regarding my PF transfer.
ONLINE TRANSFER CLAIM FORM
Tracking ID:[protected]
Claim Date : 05/12/2018

If you need more information, mail me on [protected]@gmail.com

authenticity of call - Comment #3450117 - Image #0

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Max Life Insurance Customer Care's response, Jun 7, 2019

Verified Support

Dear Madhulika,
We request you to kindly mark a mail on [email protected].
Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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Address: HIMYATH NAGAR, Hyderabad, Telangana

Website: [email protected]

Dear sir/madam,
With regards i want to say that my name is b laxma reddy and i was employee of max newyork life with emp code hyd0571 for the period of aug 2007 to oct 2008, i have resigned the job but i was not able to withdraw my pf amount because pf no allotted to me does not show in epfo services, i want to know the pf amount for my pf no.

So kindly guide me what is exactly establishment code and region of my pf no so that i can process my pf withdrawal.

Regards

B laxma reddy

Jun 21, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Max Life Insurance Customer Care's response Dear Sir,
We apologise for the inconvenience you had to face. We request you to DM/inbox us your contact number, and we shall get in touch with you to resolve this at the earliest.
Regards, Team Max Life Insurance

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Sir

I am a 100% handicapped person in new delhi. I had to pay yearly premium for my policy no.[protected] with maxlife insurance.

I received call from arti bhalla mob [protected] and then from mamta mob [protected] that as the insurance agent is not contacting me, they will deduct and will give 10% cashback and so i have to pay rs 68097 instead of rs 75000 as premium. When i asked them the details regarding my policy along with my date of birth, they had all the information.

Therefore i trusted them and i transferred rs 68097 through neft from sbi hari nagar a/c [protected] on 1st may 2019 to canara bank, mall rd kanpur a/c[protected].

I have come to know from maxlife that it is a fraud account. Therefore investigate how did my policy details were stolen from max life and return my hard earned money back.

Thanking you
Mohinder pal singh
[protected]

Jun 23, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

Max Life Insurance Customer Care's response Dear Mohinder,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

May 23, 2019

Max Life Insurance Customer Care's response Dear Mohinder,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance. The payment remitted was not made to Max Life Insurance but to a third party who in no way is related to Max Life Insurance. We request you to kindly: 1. Take up the matter with the beneficiary bank immediately (format emailed) to pursue reversal of money if possible 2. Take up the matter with your own bank immediately (format enclosed) to pursue reversal of money if possible 3. Lodge a written police complaint (format emailed) Please send us a copy of the above. We would like to reassure you that your data privacy is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality our policyholders’ information. However, information is being constructed from various sources to sound as authentic as possible by these fraudsters, to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

May 23, 2019

Updated by inderpalsingh83 Dear Team

Your response is highly discomforting. The fact is data has been stolen from your organization but rather than accepting it and taking some stern action, you are putting the responsibility of the same to the customer. This is not a new case and there are multiple case reported against Max on this platform itself. Some cases are more than two year old. What action has your organization taken to catch the fraudsters? It seems you are hand in glove with these fraudsters and selling client data to them. Otherwise there is no way anyone can get all these details about someone.There is definitely someone involved from your organization.

I will do what I can with the best of my ability but please launch internal investigation and police complaint regarding the same and reimburse my hard earned money. Also return all the earlier premiums paid with interest. I do not want to maintain any relationship with an organization who is leaking confidential customer data.

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Address: At/Po- Danara, Via- Dera , P.S- Colliery,District-Angul, Odisha, Angul, Odisha, 759103

Its been more than one month i was surrender my policy[protected] due to some financial issue but still i am not getting any details from bank as well as from maxlife office. As per the axis bank agent i submitted all the documents whtever they are asking for and now they are playing with me and when i called to the coustemer care they are simply telling me ur surrender policy is inactive due to not submit the documents but when i ask to the axis bank agent its totally a different story. And he was saying its all done from his side. Now i don’t know what shall i am supposed to do now? And really they are very irresponsible and very bad behaviour towards coustmer. So i decided to go to the consumer court if they are not solving my problem within one week and also i want to make a complaint against the axis bank agaent.

Jun 20, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Max Life Insurance Customer Care's response Dear Babula,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

May 20, 2019

Max Life Insurance Customer Care's response Dear Babula, We express our inability to process the surrender request due to non-availability of Self certification form. Kindly submit scan copy of duly filled self-certification form (attached with this email) to enable us process the request further. Please reach out to us in the future and we shall assist you with your queries. Regards, Team Max Life Insurance

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S

Shilpi Arora

from Noida, Uttar Pradesh

May 24, 2019

Axis bank is a cheater bank, looting money from the customer .

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Axis Bank Customer Care

from Pune, Maharashtra

May 24, 2019

Hi, sorry for any inconvenience. Please elaborate on your specific concern along with your registered contact number via DM for us to assist you. We are here to help! Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.

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Dear Sir
I have purchased a term plan from Maxlife Insurance but they have entered wrong address in my policy documents even after giving aadhar card as address proof.
I have mailed them several times but they have not given me the satisfactory answer.
Correct address is-- "Himanshu Agrawal
C/O- Alka Agrawal, Moh. Pathakwada Near Radhakrishna Mandir
Luharowali Gali
Jwalapur
Haridwar -249407
Uttarakhand "

while in Policy-" Himanshu Agrawal
C/O- Alka Agrawal, Moh. Pathakwada Near Radhakrishna Mandir
Luharowali Gali
Jwalapur, Dehradun
Haridwar -249407
Uttarakhand "

They have added an additional term Dehradun which is to be deleted.

Regards
Himanshu Agrawal
Email- amanguru.[protected]@gmail.com
mob.- [protected]
Policy no.[protected]

Jun 22, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Max Life Insurance Customer Care's response Dear Himanshu,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

May 20, 2019

Updated by aman5546 I received a call from max representative that my problem has been resolved but when I downloaded the document from maxlifeinsurance.com, the problem is not resolved.

Verified Support

May 21, 2019

Max Life Insurance Customer Care's response Dear Himanshu,
As discussed, we confirm you that the address (permanent and communication) updated in our records. Further, we confirm you we had sent soft copy of policy pack separately to your registered email id. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

Jun 07, 2019

Updated by aman5546 Dear Sir
My issue related to my Policy is not resolved yet. I don`t know why you are taking so much time. your representative calls me that the issue has been resolved but when I download my Policy pack from your official site the problem is same as it was. They had updated the address but mistaken my corrected father name. I don`t know why these casual mistakes are happening. I blindly trust on the name of Max Life Insurance. I am very much annoyed from your services. I didn`t think the max Life service will be like this.

Jun 24, 2019

Updated by aman5546 Dear Sir
My issue is not resolved and 04 month have been past. You are requested to cancel my policy and refund my whole amount asap.
I will be grateful to you.

Regards
Himanshu Agrawal
[protected]
amanguru.[protected]@gmail.com

Jun 30, 2019

Updated by aman5546 Dear Sir
I raised my complaint on April-2019 through email but not taken any action than I raise on this portal in may but till date the issue is not resolved. 03 months have been wasted in these correspondence over mails but till date issue has not resolved. Now when I am telling to cancel my policy your rep. is writing me that my freelook period has been over and the policy can not be cancel.
This is not right to say like this. If my policy will not cancel and refund will be given than I have to write to IRDAI.

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A

aman5546

from Mumbai, Maharashtra

May 21, 2019

Dear sir
Nothing has been done related to my address. Your representative is telling that they have updated. They are sending me the updated documents in which not a single term updated. I think they are not aware with the actual problem.
They are not removing the only term "Dehradun" from my address.

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Address: 122002

I had a call from max life insurance. The telephone number was - [protected]. These people have been constantly calling me again and again and irrespective of polite denial, they continuously bugged me. Today the calling executive was so rude, he literally passed comments in punjabi (They try to speak in hinglish) and banged the phone. They talked about deloitte and that some deloitte partners threw a women nidhi tyagi as bait to save indian company of max life insurance. Posh case was to be proven wrong so this women who is unaware of cruelty she is being subjected to by a group of directors and partners both male and female of deloitte. I do not know the name but they are some very senior mastermind who is trying to help some dumb cruel and illiterate women reach position of power in return of sexual favours or dirty politics of favoritism. Max life insurance is only one person cruelty. Deloitte is a company full of hidden corrupt dacoits and rapists

Jun 14, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Max Life Insurance Customer Care's response Dear Sir/Madam,
We apologise for the inconvenience you had to face. We request you to DM us your contact number, and we shall get in touch with you to resolve this at the earliest. Regards, Team Max Life Insurance

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Address: Surjanagar, Po A lipurduar court, Dist- Alipurduar, Jalpaiguri, West Bengal, 736122

Hi!, my self kalyan bala, my polivy no is[protected], as pet your mail communication policy papers has sent via bluedart courier, still the papers not received, requesting you to please not sent via bluedart because my previous experiance is very bad about bluedart.

Please do the needful for getting the policy papers as soon as possible.

Regards,
Kalyan bala
Alipurduar
[protected]

+1 photos

Jun 21, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 13, 2019

Max Life Insurance Customer Care's response Dear Kalyan,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

May 20, 2019

Max Life Insurance Customer Care's response Dear Kalyan, We would like to inform you that the hard copy of policy pack has already been delivered through M/s Blue Dart Courier via air way bill number [protected] on May 11, 2019. Do reach out to us in the future if we can assist you with anything. Regards, Team Max Life Insurance

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Address: House no. 394, Lakkar Mandi janipura jammu lane no. 02, Jammu, Jammu and Kashmir, 180007

Dear sir i have a complaint against mr abhishek executive in jammu operation office. I had some issues regarding switching funds but your employee didn't negative response everyday from last 15 days. Now finally switch my funds from online by my friends. But it is duty of your employee. And he said to me that do whatever and do my complaint to my head office i don't care. Please take strict action against him..

Your sincerely

Shashi sharma

Policy no.[protected].

Jun 15, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Max Life Insurance Customer Care's response Dear Shashi,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

May 15, 2019

Max Life Insurance Customer Care's response Dear Shashi,
Our customer service team tried to reach out to you but the call couldn't connect through. However, we'd like to inform you that your concern has been addressed and the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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Address: RAJA BAZAR, BAILEY ROAD, 800023

Dear all,

I got a call from ajay - from ph no. [protected]. He said that he is from max lyfe insurance company and calling from head office. He was having my policy details. He called me regarding agent commission and amount accrued.
I have been receiving such calls since last one year and every time have been calling the customer care and filing complains against it. I have seen so many similar complains and don't know why the company is not doing anything? Anyways my todays complain no. Is 03041880.
Max life insurance should be fined for being unable to secure their customer data. Its a clear case of data breach. If it wud be appening in us, the whole company management wud have been in shambles.

Please help us!!

Jun 9, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Max Life Insurance Customer Care's response Dear Swetang,
We apologise for the inconvenience you had to face. We request you to DM us your contact/policy number, and we shall get in touch with you to resolve this at the earliest. Regards, Team Max Life Insurance

May 03, 2019

Updated by Swetang Singh DEAR MAX, DONT ACT SMART AND IRRESPONSIBLE. YOU CAN VERY WELL TRACE THE POLICY DETAILS ALONG WITH MY CONTACT NO. THRU THE COMPLAIN NO. I HAVE SHARED. PLEASE LEAVE THE HABIT OF SHRUGGING YOUR RESPONSIBILITY - ALREADY MANY PEOPLE HAVE SUFFERED DUE TO YOUR NEGLIGENCE !!!

May 03, 2019

Updated by Swetang Singh DEAR MAX, DONT ACT SMART AND IRRESPONSIBLE. YOU CAN VERY WELL TRACE THE POLICY DETAILS ALONG WITH MY CONTACT NO. THRU THE COMPLAIN NO. I HAVE SHARED. PLEASE LEAVE THE HABIT OF SHRUGGING YOUR RESPONSIBILITY - ALREADY MANY PEOPLE HAVE SUFFERED DUE TO YOUR NEGLIGENCE !!!

Verified Support

May 03, 2019

Max Life Insurance Customer Care's response Dear Swetang, We are unable to help you with your concern as we are unable to track your policy number. Request you to share the same and our customer service representative will connect with you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

May 03, 2019

Updated by Swetang Singh POLICY[protected]

Verified Support

May 08, 2019

Max Life Insurance Customer Care's response Dear Swetang,
It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Address: Thane, Maharashtra, 421503

Dear sir,
I have taken life partner policy for ten years already premium paid for eight years. When i asked to manager to cancel the policy and return the amount what i actually paid, but they said only half amount you will get. But at the time of policy initiation, the axis bank executive says that after three year anytime you can withdraw the total amount what you paid for premium.
So i need money can i get the amount as i paid. Or i have to raise complaint...in police or consumer services.
Thanks with regards,
Ramesh

Jun 28, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

May 01, 2019

Updated by rgadikar Dear sir,
I have taken life partner policy for ten years already premium paid for eight years.when I asked to manager to cancel the policy and return the amount what I actually paid, but they said only half amount you will get. But at the time of policy initiation, the axis bank executive says that after three year anytime you can withdraw the total amount what you paid for premium.
So I need money can I get the amount as I paid. Or I have to raise complaint...in police or consumer services.

Verified Support

May 02, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Verified Support

May 24, 2019

Max Life Insurance Customer Care's response Dear Sir,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was delivered at your communication address through M/s First Flight Courier vide air way on Mar 22, 2012. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid. Further, we would like to inform you that surrender value of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes which follow a due approval process by the regulator. We also wish to draw your attention towards the surrender clause mentioned in the policy terms & conditions. It states as below: "This policy will acquire cash value if it has been in force for at least three years and provided all the premiums that have fallen due have been received. The cash value in this Policy will be thirty percent of the premium(s) (excluding the first year's premium) received". Please note that as per your request, the policy has already been surrendered and the surrender value has been transferred to your bank account on May 07, 2019. The surrender value is in accordance with the terms & conditions of the policy contract. Also, he same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Axis Bank Customer Care

from Pune, Maharashtra

May 1, 2019

Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

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Shilpi Arora

from Noida, Uttar Pradesh

May 2, 2019

Axis Bank and Max both are cheaters and they are not going to help you. I also approached for my complaint but the main motive for both is a customer can go to hell.

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Axis Bank Customer Care's response, May 2, 2019

Hi, we regret the inconvenience caused. Please provide us with details of your concern along with your registered contact number through a DM and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

Max Life Insurance Customer Care's response, May 7, 2019

Verified Support

Dear Shilpi,
We're very sorry about your experience and regret the inconvenience its caused you. Please DM us your policy number so that our customer service team can get in touch and help resolve this issue. Regards, Team Max Life Insurance.

S

Shilpi Arora

from Noida, Uttar Pradesh

May 2, 2019

Team Axis bank -You already have my number and complaint. If you think the policy is very good please transfer in it your name I bet you will post-complaint aginst Axis bank and Max very next minute.

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S

Shilpi Arora

from Noida, Uttar Pradesh

May 7, 2019

shame on you MAx insurance and Axis bank

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Axis Bank Customer Care's response, May 7, 2019

Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

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Address: 335/29, Civil Lines, Near IIT Boat Club, Haridwar, Uttarakhand, 247667

I hv purchased policy of max life through axis bank agent in 2012. But since 2012 i have not received any documents about my policy and not even the agent also called me in last 7 years, in my policy agent code is activated any the company will pay the commission to agent against the service while the agent not contacted, therefore i want to delete the agent code and generate my customer code and transfer the commission to my policy account due to the bad service by your agent

Jun 4, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

May 03, 2019

Max Life Insurance Customer Care's response Dear Nirvikar,
We clarify that the hard copy of policy pack has already been delivered at your communication address via M/s First Flight Courier vide air way bill on Jul 07, 2012.
Further, the policy pack status is active and next renewal premium due shall fall on Jun 26, 2019. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 25, 2019

Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

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BANVARI LAL yogi

from Mumbai, Maharashtra

May 8, 2019

My dear sir I am not interested this your policy and please my policy cancel and my amount refund my account

Policy no 59784854
Mob.no. [protected]

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Max Life Insurance Customer Care's response, May 9, 2019

Verified Support

Dear Banvari,
Thank you for reaching out to us. We request you to kindly mark an email on
[email protected] having policy numbers in subject line. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

S

Shilpi Arora

from Noida, Uttar Pradesh

Jun 18, 2019

Please sign my petition against Axis Bank

http://chng.it/9Fx7zs8v

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Address: Gulbarga, Karnataka, 585104

What to me was explained by axis bank priority account manager at the time of opening my policy what he said me is totally different and when I went to local bank for surrender to my policy he also said that u will get back only 1lakh 90 thousand insect of what I paid for yearly for 6 years, for me its very urgent so I said only 1 lakh 90 thousand how I paid so Nd so,
After some days I get one mail saying I will get back only 1 lakh 18 thousand,
I inform all this to local bank and related people,

After long time I decided only two ways,

One I will go to consumer forum court
Or

I better I will get and take till hang till death ( suicide ) phansee leyleta...

Mai mere mehnath ke paise ka nuksan kaise karoon,

Tomorrow or else After some time i will sure to go consumer court or else I I’ll make suicide with all writing notes in all u r name

Jun 16, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Max Life Insurance Customer Care's response Dear Sir,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance

Verified Support

May 14, 2019

Max Life Insurance Customer Care's response Dear Sir,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was delivered to you via M/s Professional Courier vide air way bill number GGN9207140 on Nov 07, 2013. We wish to confirm you that at the time of policy issuance, a verification call was also done on your registered mobile number during which you confirmed that you were in agreement with the terms and conditions of the policies. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policy and refund the premium paid. Further, we would like to inform you that surrender value of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes which follow a due approval process by the regulator. We also wish to draw your attention towards the surrender clause mentioned in the policy terms & conditions. It states as below: "This policy will acquire cash value if it has been in force for at least three years and provided all the premiums that have fallen due have been received. The cash value in this Policy will be thirty percent of the premium(s) (excluding the first year's Premium) received". Please note that as per your request, the policy has already been surrendered and the surrender value of Rs.1, 18, 307.15 was credited to your bank account on Apr 22, 2019. The surrender value is in accordance with the terms & conditions of the policy contract. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 25, 2019

Hi, sorry for any inconvenience. Here is a link that will help address your concern - http://bit.ly/2N9b0Zm.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

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Address: B-18/109 kalyani,nadia, Nadia, West Bengal, 741235

I had taken a life gain premier policy of max life insurance for an annual payment of rs.50000 per year in feb 2014. It is for 15 years pt, (8 years premium payment term) with 7 years of lock in period. But i want to discontinue now and withdraw the amount.
Will you please suggest how much amount i will get back in hand and how much time will be taken to complete the withdrawal procedure?

Jun 3, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Max Life Insurance Customer Care's response Dear Sir, Thank you for reaching out to us. We request you to please inbox us your contact/policy details and we will have one of our experts call and assist you shortly. Regards, Team Max Life

Apr 22, 2019

Updated by Bhaskar1988 [protected] is my number.

Apr 24, 2019

Updated by Bhaskar1988 I did not get any call yet.

Verified Support

May 03, 2019

Max Life Insurance Customer Care's response Dear Sir,
We request you to kindly mark an email on
manager.[protected]@maxlifeinsurance.com having policy numbers in subject line. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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Address: Bhoapl, Bhopal, Madhya Pradesh, 462021

Hello sir i pawan and i have register my complain against max life insurance bhopa and axis bank. Axis bank provide me worng information of policy and at the time of policy i am ony 22 year old and my mother and father has been expired and i a single child of them they both give me a wrong in formation about that and now my condtion is not good and they not return my money back and since last 3 year i am serviving with my mother's cancer and now she is no more. And at the age of 22 i have no jobs and no know knowlege about policy and they give me wrong inforamtion please help me

+3 photos

Jun 9, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by pawan.tomar25 please give me a right solution

Apr 19, 2019

Updated by pawan.tomar25 Today I registered the Companion Forum on the Consumer Forum. I saw people like me who have sunk their money due to the private bank's broker.
How long will the private company like Max Life and Axis Bank continue to cheat and cheat, and their agents are not able to do anything, therefore, it is increasing on the broker's request by private company Bring the Wrong Report to the document. It is different then we do not have any proof that we could prove them wrong.

Verified Support

Apr 22, 2019

Max Life Insurance Customer Care's response Dear Pawan, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards,
Team Max Life Insurance

Apr 23, 2019

Updated by pawan.tomar25 When you provide me a proper resolutiob still i have not recieved any call and message from max life regarding my complain now finally i have to go consumer court against max life and Axis bank

Apr 26, 2019

Updated by pawan.tomar25 When you provide me a proper resolutiob still i have not recieved any call and message from max life regarding my complain now finally i have to go consumer court against max life and Axis bank

Verified Support

May 09, 2019

Max Life Insurance Customer Care's response Dear Pawan,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your communication address via M/s FFSECURED vide air way bill on Sep 12, 2015. At the time of policy issuance, a verification call was also done on your registered mobile number during which you confirmed that you were in agreement with the terms and conditions of the policy. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policies and refund the premium paid. Further, we wish to clarify that the policy pack status is inactive/lapsed due to non receipt of payment since Aug 03, 2016 & Aug 12, 2016 (Revival period end date: Aug 03, 2018 & Aug 12, 2018 respectively). Further, as per the terms & conditions mentioned in the policy contract, this policy acquires surrender value if it has been in force for at least three years and provided all the premiums that have fallen due have been received. Since, we have not received the complete premiums hence, there is no surrender value payable. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 20, 2019

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help!
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

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Shilpi Arora

from Noida, Uttar Pradesh

Apr 22, 2019

+1

Axis Bank is a fraud. They have collaboration with Max to cheat people. Axis bank is misguiding people to sell fraud policies of Max. Axis bank has a stake in Max insurance. If they don't cheat people that how they will make profit.

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S

Shilpi Arora

from Noida, Uttar Pradesh

Apr 22, 2019

+1

Axis bank Nodal officer's are very shameless people. They will not help you.

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Axis Bank Customer Care's response, Apr 22, 2019

Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.

V

Vedant Bodhe

from Shirdi, Maharashtra

Apr 29, 2019

Your company keeps calling me atleast 8-9 tomes every day and its frustrating. Please stop calling me. I’m not interested in any offers and my insurances and payments are all okay. Please stop calling me.

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Address: Bhopal, Bhopal, Madhya Pradesh, 462021

Hello sir, i pawan sing tomar and my contact no. ([protected]) and i am basically from bhopal and my father name is late mr. Ratan sing tomar and my mother is late mrs. Jyoti tomar and have register my complain agains max life insurance and axis bank they give me a wrong information regarding policy by broker krishan korab /broker no-485256 in axis bank and i at the time of policy ia am only 22 year old and i am nothing to do at age 22 when they give me fraud policy and mya father has been expired in 2012 and since last 3 year i am serviving my mother cancer and now she is also expired in december 2019 and and now my economical condition is not good and i want my money back they give me 2 policy at 2015.

Jun 10, 2019

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Apr 19, 2019

Updated by pawan.tomar25 hello any update regarding my complain

Apr 19, 2019

Updated by pawan.tomar25 Hello
due to the private bank's broker.
How long will a private company such as Max Life and Axis Bank deceive and cheat the people, and their agents are not getting any excuse, therefore it is increasing on the broker's registration of the private company by giving the ring information and signing the document. Then go to different hat then we have no proof that we can not get them wrong proof

Verified Support

Apr 22, 2019

Max Life Insurance Customer Care's response Dear Pawan, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Regards, Team Max Life Insurance

Apr 23, 2019

Updated by pawan.tomar25 Still your customer care team not contacting me whay?? Please Give me a proper solution other wise finally i have to go consumer court

Verified Support

May 09, 2019

Max Life Insurance Customer Care's response Dear Pawan,
We wish to clarify that the cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your communication address via M/s FFSECURED vide air way bill number on Sep 12, 2015. At the time of policy issuance, a verification call was also done on your registered mobile number during which you confirmed that you were in agreement with the terms and conditions of the policy. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policies and refund the premium paid. Further, we wish to clarify that the policy pack status is inactive/lapsed due to non receipt of payment since Aug 03, 2016 & Aug 12, 2016 (Revival period end date: Aug 03, 2018 & Aug 12, 2018 respectively). Further, as per the terms & conditions mentioned in the policy contract, this policy acquires surrender value if it has been in force for at least three years and provided all the premiums that have fallen due have been received. Since, we have not received the complete premiums hence, there is no surrender value payable. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance

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M

makeitright

Apr 19, 2019

Hello Mr Pawan Singh Tomar.
I am afraid things don't work like that. You were 22 and hence an adult and were fully aware of the documents you were signing at that time.
Until and unless there has been a high level of misrepresentation by the bank employees or brokers, I guess nothing you can do which will change the outcome.

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 19, 2019

Hi, sorry for the inconvenience. We are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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sundeep kumar tyagi

from Moradabad, Uttar Pradesh

Apr 24, 2019

My policy no is[protected].having quarterly premium.when I logged the site there was no pending premium.but I received msg to submit the premium.

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S

Shilpi Arora

from Noida, Uttar Pradesh

Jun 18, 2019

PlMr Pawan Please sign my petition against Axis Bank as they are cheating customer from so many years.

http://chng.it/9Fx7zs8v

Please circulate among all of your known circle so that no one can become a trap of Axis bank

Max Life Insurance Complaints & Reviews

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Max Life Insurance reviews & complaints page 17

fraud calls??

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regarding uan (sir 0109)

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misled by axis bank representative

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wrong details of policy proposed. sales person not responding

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max life insurance to getting the amount of policy which failed to carry policy due to serious illness

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authenticity of call

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fraud - data stolen from max life being used for stealing money

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regarding surrender policy

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wrong address in policy documents

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harassment - help in posh by deloitte

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policy paper not received

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switching funds

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fake call regarding - agent commission

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about return amount after policy discontinuation

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about the agent service

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my surrender value did not receive what I paid

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max life insurance withdrawal

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given me fraud policy and not refund my amount back

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fraud policy

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