[Resolved] Max Life Insurance — max life life partner plus limited endowment to age 75 plan | |||
I paid so far rs. 200, 0000 and for surrender value you stated in statement is rs.67, 349.03. I would like to surrender this policy, when i joined, your agent axis bank representative did not explain about this policy, simply took signature and made himself ecs transactions for premium payments. Now understood this policy doesn’t have any benefits. I can’t accept 1, 33, 000 for penalty for surrender. This is too cheating. Please answer immediately, else i will lodge the complaints. Regards, Madhavan Was this information helpful? | |||
Mar 16, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Jan 21, 2019 Max Life Insurance Customer Care's response Dear Madhavan, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Feb 13, 2019 Max Life Insurance Customer Care's response Dear Madhavan, Further to your discussion with our customer service team, we'd like to inform you that as an organization we have a responsibility towards the policy holder's money and we manage the same under guidelines laid down by the regulator, IRDAI. Cancellation of a policy is strictly governed by the terms & conditions of the policy contract and these terms & conditions are part of our product approval processes with the regulator. As per the regulatory provisions, there is a free look period of 15 days during which the policyholder may approach the insurance company for cancellation (if not satisfied). This free look period starts from the date of receipt of the policy pack by the policyholder. In line with above, your policy pack including proposal form and benefit illustration was duly delivered at your communication address on time. We have received your request for cancellation now, which is beyond the free look period of 15 days. Hence, we express our inability to cancel the policies and refund the premium paid. In case you wish to surrender the policy, you are requested to visit any of your nearest Maxlife office and submit the following documents: Surrender Form duly filled and signed by the policyholder. (Attached) Original Policy document Original Id Proof (self attested). Cancelled Cheque with pre-printed name and account number. (If not printed, copy of the bank passbook/statement with printed account holder details) Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance | |||
 3 Comments | |||
Comments
Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.
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Hi This is Anil Kumar
am not able to open my login id .tried many times but its showing some error occure .
am not able to open my login id .tried many times but its showing some error occure .
Mangalmurti society Viramgam
Diwakar Kumar thakur's reply, Feb 2, 2019
My cancel policy
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