Maxbhi / Elcotek Telecom Complaints & Reviews

Feb 04, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Kiran Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1529916 with maxbhi.com. We have received the payment and also the order had been completely shipped from our-end and the tracking id is with Delhivery Courier[protected], this order will get delivered to you. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Selvakumar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1472286 with maxbhi.com. Its already completely refunded from our-end and the Refund Bank Ref. # 505173 and Completion Date[protected]:41:41, kindly check it with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Puja Kalita Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1476995 with maxbhi.com. We do not have refund policy for delivered order for replacement kindly contact our replacement team so that we can be able to help you further. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved .

Feb 04, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Nikesh Reddy Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1477433 with maxbhi.com. Its already completely refunded from our-end by you only sir and the Refund Bank Ref. # - 865750, kindly check it with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Kartikesh Yelmame Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #419865 with maxbhi.com. Its 2 years old order for refund of your amount kindly provide us your Active KYC verified PayTM wallet number so that we can refund this amount directly into your PayTM wallet. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Chanty Chintha Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1489319 with maxbhi.com. Its already completely refunded from our-end by you and the Refund Ref. #201901101112128001101684966523, kindly check this with your PayTM and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 25, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sushobhan Sengupta Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1505717 with maxbhi.com. We do not have refund policy for delivered order but as you are facing problem with the product you can process for replacement.

Please register your replacement complain about the product using "Order Details Page" in your Maxbhi.com account panel or copy this link : https://www.maxbhi.com/index.php?dispatch=orders.details&order_id=1505717

Detailed instructions for making replacement requests:
1. Copy this link and open it in your browser: https://www.maxbhi.com/index.php?dispatch=orders.details&order_id=1505717
3. Now below every product name you will see a link "Replace item". Click this link for the item you want to make the request. This will open a replacement request form. (please note: you will not see this link if your product is not in warranty period anymore)
4. Just select the quantity you want to replace, select the reason of the replacement request, upload some images supporting your problem (at-least 1, max 5) and describe your problem in the comments box.

That's it, just press the "Submit" button and our support team will process your request & get back to you.

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sushobhan Sengupta Sir...First of all i am really very sorry and apologies for the inconvenience caused. But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you. Please check the image is attached in order image gallery of the dispatched product. This image was captured, when your product was ready for shipment.
Warranty does not cover any physical damages. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html
Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 22, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Afroz Ansari Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1492128 with maxbhi.com. This is delivered to you and we do not have refund policy for delivered orders, kindly please contact our replacement team for replacement of your product as you are facing problem with that product. For replacement you can write an email to [protected]@maxbhi.com or you can call us on [protected]. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 25, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Meet Purohit Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1476416 with maxbhi.com. Its already completely refunded from our-end and the Refund Bank Ref. # - 840466, kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 21, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Krishna Nelabotla Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1504169 with maxbhi.com. This order was placed by you on 18/01/2019 and this got cancelled on 19/01/2019 also you initiated your refund on 19/01/2019. As complete refund is already initiated from our-end by you shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 18, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noufal Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1485929 with maxbhi.com. Its already completely refunded from our-end by you only sir and shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 21, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noufal Sir ... As i can check your Order #1485929 with maxbhi.com. Its already completely refunded from our-end and the Refund Bank Ref. # - IGAFDJUBQ8, kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. SIMANSHU Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1497564 with maxbhi.com. We do not have refund policy for delivered order for replacement kindly follow our replacement process so that we can be able to help you further. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved .

Jan 11, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Jan 15, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Ashish Majhi Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1487741 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support email. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as you already initiated your complete refund from our-end shortly it will be credited back to your account as per payment procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 10, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Chanty Chintha Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1478667 with maxbhi.com. As per your confirmation for refund to bank i am initiating your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 31, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Chanty Chintha Sir ... As i can check your Order #1478667 with maxbhi.com. Its already completely refunded from our-end and the Refund Ref# 201901041112128001101682269516, Kindly check it with your PayTM and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 03, 2019

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Chalapathi Naidu Enugonda Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1445215 with maxbhi.com. Its already completely refunded from our-end by you only and the Refund Bank Ref. # - IGAEYUMIH5, kindly check it with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Dec 29, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Dhruv Rana Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1466952 with maxbhi.com. Its already completely refunded from our-end by you only sir as for refund refund of your amount, we have a very simple process enabling you to do so in few clicks as you know you can login to your account and request for refund to bank, or you can call us or mail us on [protected]@maxbhi.com, still as refund is already initiated shortly it will be credited back to your account as per payment procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Dec 24, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Andrej Janos Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1424022 with maxbhi.com. Its already completely refunded from our-end by you only sir and the Refund Bank Ref. # - 7507660, kindly check it with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Dec 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Abhay Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as i can check your Order #1445195 with maxbhi.com its already completely refunded from our-end by you shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Dec 19, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Prabhat Sharma Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1418142 with maxbhi.com. Its already completely refunded from our-end by you only sir and the Refund Bank Ref. # 931162, kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.