Maxbhi / Elcotek Telecom Complaints & Reviews

I have ordered for pixi 4 7 with your website and received a cancellation mail from your side stating that you were unable to fulfil the order.
I have already paid for the order which is now showing in your wallet balance,
Kindly contact me on my mail id and refund my wallet balance to my bank/ paytm account at the earliest.
Order no: #1596758

Withholding of customers money without customers consent leads to violation of money laundering act, kindly take action as soon as possible else i need to take a legal resort for the event thanks.

Regards,
Suraj - a law studied layman.

One Plus 5 dcreen didn't show up from Lock/Unlock, Display supplied over here is 3rd party Display and OP5 Display Driver doesn't show up Display if the OEM Display signature mismatches on Andriod 9.0. its not SW issue & No software update helpful here. Need original one plus 5 display.

Back Light is on when unlocked but Display doesn't show up. From boot its able to show Display.

There is a discussion in below thread showing same issue, Please refund or supply Original Oneplus 5 compatible display.
https://forum.xda-developers.com/oneplus-5/help/oneplus-5-black-screen-replaceme...⇄

Thanks
Added By Vijay Kumar On Date 12/03/2019, 09:57 AM
Dear Vijay Kumar T,

Apologies for the inconvenience caused,
We provide you 1 month test manufacturing warranty of the product and can only able to provide you replacement facility as we do not have any refund/buy back or exchange policy of shipped product. To confirm the same, please read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html. We at Maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html

Further, To process your replacement request 10402 further & to investigate the problem reported by you, we need Back side image of our product. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=10402
Note: Please make sure that the images are below than 1 MB each and in JPG format.
Added By Amita sharma On Date 12/03/2019, 03:58 PM
I have uploaded the back side image of the product.
Added By Vijay Kumar On Date 12/03/2019, 05:07 PM

Dear Vijay Kumar T,

Apologies for the inconvenience caused,
To process your replacement request 10402 further & to investigate the problem reported by you, we need Back side image of our product by clicking your side. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=10402
Note: Please make sure that the images are below than 1 MB each and in JPG format.

Added By Amita sharma On Date 13/03/2019, 11:56 AM

Ok dissembling it and reassembling it will take time, i need to go to mobile service shop and get it dissembled. will send images after disassembly and keep the part separate, How much time it will take to get replacement part after this. I need refund rather so i can go to service center and get new part.
Added By Vijay Kumar On Date 13/03/2019, 02:50 PM
Dear Vijay Kumar,

Apologies for the inconvenience caused.

We provide you 1 month test warranty of that product. Further this LCD with Touch Screen for OnePlus 5 comes with a warranty seals which is placed on it. Seals are the most important part to claim warranty of the products. Before claiming the warranty we recommend you to please make sure that all the seals are intact and at their right place same as we send it to you. To check, please find the link of product image. This image was captured, when your product was ready for shipment

: https://www.maxbhi.com/images/detailed/3121/[protected].jpg
: https://www.maxbhi.com/images/detailed/3121/[protected]_sgxy-ro.jpg

We would not be able to replace the product if it is not in the same condition as we send it to you. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html
Added By Amita sharma On Date 14/03/2019, 03:44 PM

This is too bad, first you supply non compatible product and as you install to test display seal is anyway torn and you decline replacement. Very bad on maxbhi .. i will ensure no order anymore from anyone on maxbhi. your business will be screwed in coming days if you have this kind of policies. There is social media and people are watching such fraudulent behavior from you folks.

will find a consumer complaint as 3200/- is not free for me for useless piece what you shipped.

Added By Vijay Kumar On Date 14/03/2019, 04:26 PM

I had ordered a replacement display for 6303 and it was damaged when i received it and i asked for replacement. They told that i will get it in five to seven days (On 20/02/2019) but i have not yet received a proper response from them even after contacting them so many times. Please refund my money or give replacement immediately. My order number is #1549892

Dear sir,

I booked touch combo display glass and paid amount but after two days it is cancelled by maxbhi, after that another one available with slightly high price. So i paid rest amount but once again the order is cancelled by maxbhi. The order no is 1559384 and 1563404 (Rs.1949). After that i purchase digitizer money for rs 449 it is delivered, remaining amount rs 1310 is saved in maxbhi e wallet, i request him to refund to account. But they are reponding

Maxbhi / elcotek telecom — lcd with touch screen for realme 2 pro on jan 10. I ordered replacement display + touch screen combo from maxbhi.com on[protected]order #1550411). The product was not working properly as its touch seems dead. But when i requested for a replacement (Id #10156) of the same, they are simply declined it by saying that they would not be able to replace the product as it was not in the same condition as the warranty seals were broken and the gumming had been removed.. I hadn't broken any warranty seal and the product is in same condition where they shipped. Please help to get the replacement as it had cost me rs 2900

Maxbhi / elcotek telecom — lcd with touch screen for realme 2 pro on jan 10. I ordered replacement display + touch screen combo from maxbhi.com on[protected]order #1550411). The product was not working properly as its touch seems dead. I found that the product was defect on arrival when i connected it to phone motherboard carefully. But when i requested for a replacement of the same, they are simply delaying it and told me to add more pics. I think that they are just making excuses for replacement

Hi,

This seems to be a new way of defrauding people. First make us pay for order and the cancel it. Add money to the wallet.

Becareful this is not our wallet its their own wallet. Just want them to refund to the bank account immediately.

The product list seems to be fake they never have these products. Thats one of the reasons they do not have not kept cod option.

Looking forward for refund.

Tahair

I bought one product on maxbhi.com on 3rd dec 2019... But i don't know why my order got cancelled immediately after making payment and got one message from maxbhi.com
(Dear sanjeev kumar, refund for your order 1530951 at maxbhi.com has been processed. If paid via credit, debit card or net banking, may take 7-10 working days)

But still m waiting for my refunds it's all about 17 days kindly help me this website is totally fraud!

Thanks
Sanjeev kumar
New delhi
India

I have ordered for geoniee mobile full body on 11th feb 2019 and payment done through debit card. But i have received msg that my order was cancelled so that i called in your customer care number and i told them regarding this. They told me because of product not available so that my order was cancelled so i told them for refund process. Till the date i have not receiving my refund amount. My order number is 1546459.

I have ordered touch pad for blu life one x2 on maxbhi site. They cancelled my order due to item was out of stock, so i request to transfer my money to my bank account. I have requested my money on 4/2/2019 and today is 15/2/2019, though i not get my money. They said refund will proceed within 7 to 10 days but it is not proceeded. Please transfer money from e wallet to bank account. Order id is #1532772

I place order for a product they never be delivered after the complaint in maxbhi customer service they make me fool every time andil i don't get any refund they told me your adress is incomplete but adress is okay i receive every shipment on this adress from like flipkart, snapdeals etc. After 3 complaint they don't response and cutt the call in midile of conrvession

We post maxbhi.com two orders for amount 4599 and 1149, orders ids respectively are 1534493 and 1534622. They don't have the products we ordered and also as usual they refunded that amount in their which is not acceptable as a consumer instead the payment should be refunded from where it been originated. Though we have requested them to refund in our account but it is very doubtful as they have a long list of customer complaints of not recieving the amount in the bank/credit card account.

Please help to get the amount back as soon as possible.

Dear sir,
Maine maxbhi.com se order #1476865, dt.03/01/2019 ko amount 629/- ka mobile camera mangaya tha. Voh mobile mein fit hi nahin ho raha. Maxbhi company ne kisi aur mobile company ka camera bhej diya hai. Ayasa 3rd time ho chuka hai. Esme mere ab tak courier charges & mobile mechanic charges rs.440/- extra kharch ha gaye hain. Total charges = 1069/- (629/- + 440/-). Result nil. Maxbhi.com mera amount refund nahin kar rahi hai. Please mera amount. Rs.1069/- refund kariye. Maxhi.com company ne mera time aur paise dono kharab kiya hai. Mera amount with penalty refund kiya jaye. Maxbhi.com ke contact no. [protected], [protected].

Thanks,
Sanjay kumar gupta
[protected]

Today i just ordered a front glass for lg k7 and payment has been made through google pay, at 7.20pm i recive confirmation message from maxbhi and payment has been successfully made but at 8.00pm i got an unpaid message from maxbhi and i lost 359rs. Now i need my money back, my order id :1529916
And i feel betrayed by maxbhi, i need my money back soon

I have ordered a lcd with touch screen for samsung galaxy ace style sm-g310hn - black (Display glass combo folder) for 709.00 rs. From maxbhi.com order number #[protected]/12/2018, 11:31 am) after that website shows your order to be cancelled because of no stock in this item we will refund to your maxbhi.com wallet. But i wanted my money back because of i clicked refund to my bank account. Under the button they have mention completetion usually takes 10 to 15 working days. But today 27.01.2019. I did'nt get any refund from this website i want real cash to my bank account. This kind of play should be very irritating my mind. I have attached that bill.

Hello sir, i order a lcd+frame combo of oneplus 3t. My order was successfully delivered. But the product is a bit large and not getting fitted on my phone. So i contacted the customer support but they aren't responding. So i've decided to take my money back and send them the product. Kindly please look over this matter. My order no is "#1476995". Amount is 2609/- rs.

Mail(1)
Dear NIKESH REDDY
Greetings from Maxbhi.com,

This is to inform you that your order 1477433 was cancelled as the seller failed to confirm the shipment.

We strive to ensure that your order is delivered on time. We had to cancel your order as the seller failed to ship the order due to some reason. Such occurrences are rare and we are sorry for the inconvenience caused.

For now, we've processed full refund and it has been done to your e-Wallet account with Maxbhi.com (don't know what is Maxbhi eWallet? click here). This is done until we get a confirmation from you on refunding it back to your bank account. To confirm the transfer of money from your e-Wallet to your bank account, please login to your Maxbhi account and request the same in the order details page here.

Else, you can use money in your e-Wallet to make any future orders and purchases from Maxbhi.com. Also if you choose to keep the money in your Maxbhi e-Wallet account then we will keep trying to arrange the order and inform you in future when the product is ready again to be shipped. At that moment you can re-confirm your order with just 1-Click. Cash in e-Wallet has no expiry and you can request transfer to your bank account anytime in future too. For more details you can read here : e-Wallet by Maxbhi.com

mail(2)
Dear NIKESH REDDY BASARAKODU,

We would like to inform you that: 1009 Rs. Cash Back have been subtracted from your Maxbhi e-Wallet account.
Reason:
Refund to Bank for Order #1477433
Do not reply to this email. Please login to your Maxbhi.com account and use "My Account" for any communication.
Thank you for using Maxbhi.com.

mail(3)
Apologies for the inconvenience caused.
As i can check, you have requested for refund of your order 1477433 amount to your bank account from the Maxbhi eWallet on 03/01/2019. But, the completion of the same usually takes at-least 12-15 days. So i would request you to please wait another few days, upon which you should receive the funds to your original payment bank account.

View:
https://www.maxbhi.com/index.php?dispatch=orders.details&order_id=1466904&select...⇄
Do not reply to this email. Please login to your Maxbhi.com account and use "My Account" for any communication.
Thank you for using Maxbhi.com.

I have ordered lg g flex 2 body 2 years back they said not in stock so they added money to wallet then i again order body when in stock they repeated the same not in stock so i asked for refund so they said within 7 days refund will be send to your account. Its been more than two years whenever i asked them avout this they says we have forwarded your request to our refund team & they will take the necessary action required. This was in August 2018 still refund not given.

Order #: 1489319 date: 10/01/2019, 12:01 pm
Seller
Maxbhi.com
318, 3rd floor, network plaza, saraswati road, lane number 17-
18, beadonpura, karol bagh, new delhi
City: new delhi
State: delhi
Pincode: 110005
Phone: [protected]
Buyer
Chanty chintha
Sreenivasa nilayam/dorno;58-7-34behind old balaram
Apartment l landmark:natu baburao park
City: ongole
State: andhra pradesh
Pincode: 523001
Phone: [protected]
Sr. No. Product quantity unit price subtotal
1
Lcd with touch screen for wham m5 - black (Display glass combo
Folder)
1 299.00 rs. 299.00 rs.
Subtotal: 299.00 rs.
Shipping cost: 0.00 rs.
Gross total: 299.00 rs.
Amount in words: two hundred and ninety nine rupees only
Declaration:
We declare that this invoice shows the actual price of the goods described inclusive of taxes and that all particulars are true and
Correct.
If you find selling price on this invoice to be more than mrp mentioned on the product, please inform us at [protected]@maxbhi.com
Goods sold as part of this invoice are intended for end user consumption/retail sale and not for re-sale.
Customer acknowledgement:
I chanty chintha confirm that the said products are being purchased for my internal/personal consumption and not for re￾sale. I further understand and agree with maxbhi.com terms and conditions for sale.
All disputes are subject to ghaziabad jurisdiction
This is computer generated invoice and does not require signature

I have purchased the nokia 5233 full body housing on 19/01/2018.My order is 1505717 They have sent me a very cheap quality housing.The quality is so bad that body housing will not even last for an year and the button panel, one of the clips of the button and one of the hooks of the body is broken.Now when i asked for a refund they told me that refund is not possible.I even told them that please give me refund in your wallet i will instead buy a battery.But they are not even willing to give me anything.Please help me out.