Maxbhi / Elcotek Telecom Complaints & Reviews

Address: Hyderabad, Telangana, 500032

Website: www.maxbhi.com

I ordered the product on 7th october of samsung corby display, today on 12th i received the order, but they had sent me the defective piece
Order number : 1344383
I put on replacement, but they declined saying that warranty seal is broken, but none of the thing is broken, it is there as it is and the customer care people also argueing saying that you had remove the warrenty seal, im putting the image of the product also.

Nov 15, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by Abhishek Samuel Wankhede The product I ordered for Samsung corby 3653, customer care people saying that there should be a white tape on the screen in the down side, but when i received it was a black tape, now they are declined saying that it should be white tape, no white tape means warrenty seal broken, I dont know what to do, i didnt remove any seal, can you please help me in this.

Verified Support

Oct 15, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Abhishek Samuel,
Apologies for the inconvenience caused.

But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.

The warranty seals has been removed from the product
The protection film / clear film has been removed or tampered with.
The gumming has been removed / used.

As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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Zigmee Wangdi Tamang

from Siliguri, West Bengal

Oct 15, 2018

My oder no. 135529, goinee A1 Lcd with screen touch. I have order yesterday my order has not approve but my money has deducted from bank. So please check and make my order approve.

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Address: Visakhapatnam, Andhra Pradesh, 530040

Website: www.maxbhi.com

Respected sir/madam

I'd ordered the full housing body of nokia x3-02 and i'd payed the full amount at the time of transaction and yesterday that is on 10th october i'd received the courier and after that i'd seen it by opening then i came to know that there wasn't any product in that it was simply an empty box with polythene cover... Really it was the worst experience please respond immediately and take the immediate action/remedy

Dec 17, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Raj kumar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1340989 with maxbhi.com. Refer to our discussion with you on call sir as you received open seal parcel at the time of deliver, kindly share the imagines regarding the same so that we can help you further and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Address: Ernakulam, Kerala, 683541

Website: www.maxbhi.com

#1333528 and #1333529 are y order id on maxbhi. The product status is canceled and the money added to e wallet. Then i ordered another with id #1339441 using these wallet money. These also cancelled. The don't providing money back to bank. They shows product is available when booking and after booking they says that the product is not available in inventory.

Oct 20, 2018

Complaint marked as Resolved

they have mailed me and the money was returned.

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noushad tk Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1333365 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support mail. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per payment procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 20, 2018

Updated by tknoushad11 i got the money back for i have complained. cash transfer to bank approved by maxbhi is not yet recieved

Verified Support

Oct 20, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Noushad tk Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1333365 with maxbhi.com. Its already completely refunded from our-end and the Refund ID =[protected], kindly check this with your PayTM wallet. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Address: 630001

Website: www.maxbhi.com/index.php?dispatch=orders.search

I have ordered lcd touchscreen for xiomi note 4 32 gb by mistake inspite of ordering the lcd touchscreen for xiomi note 4 64 gb. With in 1 hour time, i have sent mail to the support team to cancel the order #1352155 and credit my ewallet so i could order the correct product. But my request was not considered at all, i tried to contact the support team and no response from the support team. Now the order status is showing order shipped.

There is no option in their system to cancel the order.

Dec 13, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. A Chandrasekar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1352155 with maxbhi.com. we delivered you the correct product as per your order and we do not have return policy, if you required any other product you can place a new order for it. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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Website: maxbhi.com

On[protected] i ordered a gionee elife s5.1 back panel vide order no #1335929 from maxbhi.com. On[protected] i received the item. After receiving the item i noticed that the flashlight glass cover is missing in the back panel. I immediately placed a replacement request. They declined the request. Without flashlight glass cover the product is useless. Hence i contacted the customer service center for return, but they are telling return is not possible as per company policy. At the time of purchasing if they told me that return isn't possible, i would never have purchased from their website. They are cheating innocent customers by declining returns from customers. Please take necessary measures to ensure return.

Nov 18, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Debabrata Chakrabortty Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1335929 with maxbhi.com. The product which you have ordered has been delivered according to your order which is correct and compatible. I would like to inform you that flashlight glass cover does not come with back panel cover. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 24, 2018

Updated by dchakrabortty Firstly I would like to say that you are misleading customers by not discussing about the main problem. I have already mentioned that the back panel cover is useless for me If flashlight glass cover does not come with back panel cover. Your website didn't mention that fault at the time of purchase. That's why I have wasted my money on your inappropriate product. Once again you are successful in selling inappropriate product to an innocent customer. Now as a goodwilI gesture you must take return of that inappropriate item just like all other e commerce websites. But here your clever company policy comes, by which you cannot accept return of inappropriate products. What's your problem to initiate my return request if I am returning it in same condition you have sold it to me. I don't want your clever reply. I want return and refund.

You have requested me to mark the issue as resolved without actually resolving the issue. Let other users know how cleverly you reply and annoy customers after cheating them. People who are watching this comment please do not buy anything from this fraud e-commerce website named maxbhi.com. They do not accept return. Only they can make you fool by their clever reply. Your money will be wasted just like mine. Please do not buy anything from their website.

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Address: New Delhi, Delhi

I have ordered for a mobile battery for rs.1369/- on 04.09.2018. They have charged me rs.1416 including delivery charges. Then they themselves cancelled the order for want of suppliers and notified me about the refund.

Even after so many requests and reminders, till now i have not get the refund.

They seems to be cheating public through the ewallet. Please help me to get my money back. Please don't buy anything from maxbhi.com you will oose your money. I have been asked to wait for 15 days. But even affter a lapse of 45 days they have not effected the refund.

Nov 19, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Oct 11, 2018

Updated by oli1309 My email id is [protected]@gmail.com

Oct 11, 2018

Updated by oli1309 Products information
Product
Price
Quantity
Subtotal
Product
Battery for IBerry Auxus One
CODE: ET-BATTERY-114728
e-Wallet Price:1369
Price
1, 369.00 Rs.
Quantity
1
Subtotal
1, 369.00 Rs.
Summary
Order Status: Order has been cancelled and refunded to Maxbhi eWallet
(Click here to know more about order cancellation)
Refunded to: Maxbhi eWallet
Want to know more about Maxbhi eWallet? Click here
Transfer to bank: No funds to transfer for this order as order was paid using Maxbhi eWallet
(If you want to transfer funds from your eWallet to bank, then please click "Transfer money from eWallet to Bank Account" from order details page which was used to make the payments)
Total weight: 0.2 Kg
Shipping method:
Blue Dart Express Ltd.
Subtotal: 1, 369.00 Rs.
Order discount: 1, 369.00 Rs.
Total: 0.00 Rs.
Points in use (1369 Rs.) : 1, 369.00 Rs.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. TAMIZHOLI Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your all orders with maxbhi.com. Your first Order #1243959 is cancelled and you use that amount in Order #1359978 which is completely shipped from our-end shorty this will delivered to you. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Oct 18, 2018

Updated by oli1309 As I don't, want to loose my money, I have used the points from the dealer only because you have not effected the refund even after 45 days. It is a bitter experience for me with your website. So I don't, want to recommend maxbhi.com to anybody. Thank for the belated response.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. TAMIZHOLI Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your all orders with maxbhi.com. Your first Order #1243959 is cancelled and you use that amount in Order #1359978 which is completely shipped from our-end shorty this will delivered to you, so there is no amount to be refunded. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Address: New Delhi, Delhi

Website: www.maxbhi.com

I had an order via maxbhi and that order got cancelled thrice due to seller problem. I applied for refund but i only got two refunds of 2260 and 144 but still my 2525rs are in wallet and everytime i tell them to send that money to bank, they say that it has been registered and it will be in my account in few days. It’s been more then 20 days and still there is no response regarding my refund. Their customer support is disgusting. No one picks up the calls and no replies to the email also.
My registered number with maxbhi is [protected]
Rahul raj.
If there is no refund in 24 hrs then i am going to file a legal court case against maxbhi.com.
Beware of this fraud company.

Nov 19, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Rahul Raj Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1282275 with maxbhi.com. Its already refunded from our-end and the shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Z

Ziauddin shadaab

from Koradachcheri, Tamil Nadu

Oct 10, 2018

I have placed order to purchase a blackberry housing for rs.1369 on maxbhi.com on 19th july 2018. They themselves cancelled the order and till today they are not sending my money back to my bank account.

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rajrahul07's [Complaint's author] reply, Oct 10, 2018

The same thing happened to me.

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Address: Jaipur, Rajasthan, 302018

Website: maxbhi.com

I ordered mobile spare part on 06/10/2018 7:49 a. M. And it is still in under process #2 and i am getting all those negative reviews on google about maxbhi.com when will my order get shipped when i ordered the product they mention product will be shipped in 2 days by bluedart my order reference number/id is #1340798
Please do something i am really concerned about it because i need my mobile spare part urgently...

Nov 10, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Vipul Sharma,
You order status is currently as "Under Process 2". The order is confirmed, we have received the payments and it is being process at the moment. Sometimes the processing takes more than usual time due to delay from our vendor / supplier in sourcing the product. Please give us a maximum of 24 to 48 more hours to completely process the order and confirm the final availability about the same from our supplier.

Also, if somehow we have not kept our promises and you do not want the product anymore then you can logon to your account at maxbhi.com and request a full refund of your order with 1 click.

We will be informing you about your order status at each and every stage of the process, as and whenever it happens by SMS / Email. Alternatively you can track your order status from here : https://www.maxbhi.com/index.php?dispatch=orders.search

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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E

Eknath1996

from Bengaluru, Karnataka

Oct 10, 2018

Please confirm my order... because it is in under process#1
ID 1332234

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V

vipulsharmatherockstar

from Jaipur, Rajasthan

Oct 10, 2018

I want the product and it should not be damaged.It must be new because I read many reviews that customers are getting old used products

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M

MAREESWARAN MARIAPPAN

from Kollam, Kerala

Oct 11, 2018

I am ordered lcd display then I won't like that.so, I want request the refund but I can't receive the money.i am ordered at April 2018..till I won't receive money..pls take immediate action

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Sir, I have not received item for order number 1344925 which you have send through blue dart express Ltd. Awb:[protected]. Please solve the problem. My address is same as I have provided but the problem I have not received any calls from the blue dart express Ltd person. And I am not able to track order status on blue dart website. Please guide me.

Nov 12, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Prabhakar v ediga,
You order status is "Completely Shipped". Means, the order is already shipped and have been picked up by the courier company. The tracking number for your #courier shipment is #number.

You can track your shipment using your order details page here : http://www.maxbhi.com/index.php?dispatch=orders.search or using the tracking page here : http://www.maxbhi.com/track-your-shipment.html

It might take upto 24 hours before you can track your shipments from the time of the pickup.
Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved .

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Address: Ghaziabad, Uttar Pradesh

Website: Www.maxbhi.com

Order #[protected]/09/2018, 12:20 PM)

Never buy this product,
I bought this full body housing, very cheap quality, infact the back cover they provide has big hole at the flash light area, which should be cover with glass, it's just through hole when you put this cover,
What non sense is that, this phone is water resistant phone and how can they provide this 3mm whole on back cover.
Also when I complained and asked for replacement maxbhi clearly denied saying,
We don't sell original company products they are from local suppliers, so we cannot replace or refund,

How cheap response

I had to loose Rs. 1435/- for this non sense product.

Please Don't buy
They don't have option to show pics in review

Call me if you have doubt. [protected]

Nov 30, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Nitesh Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1298354 with maxbhi.com. Correct product has been delivered to you. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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Website: maxbhi.com

10/8/2018

Replacement request #7937

I ordered a screen of maxbhi but it only worked for 2 mins and it went blank it's not working i asked for a replacement and they declined it saying the warranty sticker has been removed but the product has a manufacturing defect now what do i do i don't want to lose my money and i want the product to be replaced asap. This is the second time and i have already lost 6500 rs on this site

Nov 12, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Oct 09, 2018

Updated by Sahil Dileep here is my order id 1335274

Verified Support

Oct 10, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sahil,
Apologies for the inconvenience caused.

But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.

The warranty seals has been removed from the product
The protection film / clear film has been removed or tampered with.
The gumming has been removed / used.

As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 10, 2018

Updated by Sahil Dileep Order Id is 1335274

Verified Support

Oct 11, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sahil,
Apologies for the inconvenience caused.

But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.

The warranty seals has been removed from the product
The protection film / clear film has been removed or tampered with.
The gumming has been removed / used.

As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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Address: Visakhapatnam, Andhra Pradesh, 530040

Website: WWW.MAXBHI.COM

Respected sir/madam
I'd ordered the full housing body for nokia x3-02 but still now i'd not received the product but it was showing that the product was completely shipped... But still now i'd not received and that too the customer service was not at all good please do respond immediately... And thatt the customer service numbers are also not workingi don't know why it was happening like that...

Nov 9, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Raj kumar,
You order status is "Completely Shipped". Means, the order is already shipped and have been picked up by the courier company. The tracking number for your #courier shipment is #number.

You can track your shipment using your order details page here : http://www.maxbhi.com/index.php?dispatch=orders.search or using the tracking page here : http://www.maxbhi.com/track-your-shipment.html

It might take upto 24 hours before you can track your shipments from the time of the pickup.

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Address: Pune, Maharashtra, 411041

Website: www.maxbhi.com

Hi,

I had placed order #[protected]/09/2018 for front glass of panasonic eluga i3 mega - white

Order cancelled by maxbhi and refund amount not yet credited to my account even after 15+ days.

Its the same website that barked "place order right now and get delivery by next day" when they really didn't had the part available with them!

Very unethical site full of cheaters. Bro/sis beware... Please dont purchase anything from this unethical website. I'm proceeding to take legal action against maxbhi.

Regards,
Naveen.

Nov 9, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Naveen Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1291139 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support mail. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as you already completely refunded this order with your login and the Refund Bank Ref. # - [protected], kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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Hello sir, i order display for moto g5. My order is successful place and also approved by a supplier. But the supplier is not delivered order on my address. That is not a 1st time i have to tyre 3-4 times but the supplier is not delivered my order on my address. So i decided i have to refund my money in my bank account. My order no is "#1325661 amount is 1499/- rs.

Oct 9, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sk serafot,
You order is currently being processed and is at the final stage of quality check. Please give us a maximum of 24 to 48 hours to completely process the order.

We will be informing you about your order status at each and every stage of the process, as and whenever it happens by SMS / Email. Alternatively you can track your order status from here : https://www.maxbhi.com/index.php?dispatch=orders.search

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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Address: Visakhapatnam, Andhra Pradesh, 530040

Website: WWW.MAXBHI.COM

Respected sir/madam i'd ordered a product by mistake and i was searching for cancellation of product there wasn't any actually it was useless so please send my refund back to back account and my order id was 1340989 customer service wasn't responding properly and i was getting tensed that i want my refund at any cost please do respond... Please take necessary action.

Oct 6, 2018

Complaint marked as Resolved

They had not taken any steps to resolve then how can i describe... Please give my refund

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by Raj kumar69 They had not taken any steps to solve my issue please do respond on this...I want my money back to my bank account my order ID was 1340989

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They are frauds i transferred the money ill go to bank and show my account summary. Again they are saying that i've unpaid what do i do that money smell hardwok

By this i don't got any help i'll complaint to nearby police station this is final

Im giving you 2 photos
1 is i got approved on payment
2 status of my order
Please take my problem serious

Nov 5, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sreeprasad k m,
As I can check, your order 1332488 status is "Completely Shipped". Means, the order is already shipped and have been picked up by the courier company. The shipment has been shipped by "DTDC Courier & Cargo Ltd." with tracking number Z71670666. And we do not have any cancellation/ refund policy after shipping the order.

To track the shipment, please visit URL: http://track.dtdc.com/ctbs-tracking/customerInterface.tr?submitName=showCITrackingDetails&cType=Consignment&cnNo=Z71670666

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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I have placed order to purchase a mobile battery for rs.1419 on maxbhi.com on 4th sep 2018. They themselves cancelled the order for want of suppliers and kept my money in my ewallet. Even after so many requests till now the company has not refunded my amount to my bank account. They are seems to be very cheating. Don't purchase anything from maxbhi.com you will loose your entire money...
...

Nov 5, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

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Address: Bankura, West Bengal, 722140

My order #1325661 orders date 01/10/2018 on the website www.maxbhi.com was not fulfilled by the supplier so i asked them to refund to money.

I also dropped a mail to customer care but they said that they will reply in 48-72 hrs time. Also i called on their customer care no. [protected], but no one is picking up the phone.

I had paid rs. 1499/- for my order they were not giving any response please help me.

Kindly help me to get my money back.

Oct 8, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Sksujan303 Help me

Verified Support

Oct 04, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Sk Serafot,
You order status is currently as "Under Process 2". The order is confirmed, we have received the payments and it is being process at the moment. Sometimes the processing takes more than usual time due to delay from our vendor / supplier in sourcing the product. Please give us a maximum of 24 to 48 more hours to completely process the order and confirm the final availability about the same from our supplier.

Also, if somehow we have not kept our promises and you do not want the product anymore then you can logon to your account at maxbhi.com and request a full refund of your order with 1 click.

We will be informing you about your order status at each and every stage of the process, as and whenever it happens by SMS / Email. Alternatively you can track your order status from here : https://www.maxbhi.com/index.php?dispatch=orders.search
Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 08, 2018

Updated by Sksujan303 1

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Address: Chennai, Tamil Nadu, 600078

Website: maxbhi.com

Hello sir, i have ordered an touch digitizer for moto x style, but the order got cancelled from the seller side dute to product availability, its been more than 15 days since i gave my refund request, when i ask their customer support everytime they dont give proper response, whenever i ask them they say that the complaint was forwarded to the accounts team, i started to feel that im not going to get my money back from these people

My order id:1272442
Refund request id:85794

Oct 5, 2018

Complaint marked as Resolved

after posting my complaint here, i got message from [email protected], they told me that the refund has been processed and gave me the payment gateway ref no. and told me to ask the bank and i did, sent a mail to my bank customer care mail id, amd got the refund in two days..

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Balaji p Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1272442 with maxbhi.com. Our refund team tried to contact you regarding your refund but your registered phone number was switched off and the Refund Bank Ref. # - 111565, kindly check this refund with your bank by using refund details and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

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I

ifti khan

from Delhi, Delhi

Oct 4, 2018

Maxbhi Online shopping took the money in account . I am unable to order and unable to get my money back

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Address: Karaikal, Puducherry, 609602

I order obi foxs453 touch digitizer at 12 sept 2018. My order id is #1268678. The amount of my order is rs719. I made payment through internet banking. After one day the order got cancelled. So i request to refund my money to bank account and i wait more than 15 days. Till now the money is not get refunded. So kindly examine my complaint and please solve my problem.

Oct 3, 2018

Complaint marked as Resolved

thank u for examine my complaint and resolve my problem

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Mohamed Faich Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1268678 with maxbhi.com. Its already completely refunded from our-end by you only sir as every customer has option to refund their amount into the original payment mode and the Refund Bank Ref. # - IGAEIOXQK7, kindly check this with your bank and please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

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