Maxbhi / Elcotek Telecom Complaints & Reviews

Aug 03, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir...First of all i am sorry for the inconvenience caused regarding your order with maxbhi.com, as i can understand you were facing a problem in using your wallet choose the product add it in your cart there you can see a tab which is asking pay by maxbhi wallet put the amount you required to use and press apply you amount then processed to checkout and submit your order...or you can visit the link mentioned below https://www.maxbhi.com/maxbhi-e-wallet-details.html if you still face any issue then kindly contact us at: https://www.maxbhi.com/contact-us.html Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same...

Aug 02, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Delvin Thomas... i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your conversations with Maxbhi representatives and found that we were unable to replace your product as the product warranty was void due to seal removed (clear) from the touch screen, and as mentioned in our term & conditions all the products cover's 30day's manufacturing defects replacement warranty but any product which receives without warranty seal can't be replaced and we received your product without warrant seal Sir

Aug 01, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Hiraraj, first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them First you complained that we canceled all your orders. Sir, please let me inform you that we are a eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 3 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. and for refund to wallet We cannot initiate the refund request until and unless we get the request from your end. It is because many people in our country use the payment modes from there friends, relatives, cybercafe's, etc. So we need a confirmation from there end regarding the same as you requested for refund to bank on 31-7-16 we have initiated your request on next day 1-8-16 it will be credited back to your account soon as we did in your earlier order... Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual terms & policies regarding the same

Sep 12, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sidcurie Sir, , , , , , First of all really very sorry for the inconvenience caused to you about your order with Maxbhi.com. Kindly provide us your order ID or registered email ID with maxbhi.com, So that we can help you further.

Jul 30, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Madam, As per your complains please allow me to answer them First you complained that we canceled all your orders. Maam, please let me inform you that we are a eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount in wallet or in your acquiring account and as i can check your order refund also completed from our-side on 23-7-16 with your bank reference T47077 kindly check your account and do update us... Also would like to request you to mark this issue as resolved as other user can also get to know the actual policied regarding the same

Jul 29, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Streamlet Surong, i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your conversations with Maxbhi representatives and have your refund request on 27/7/16 Well, as we came to know that you want refund for your order, we have initiated refund for your orders 314463 on 29/7/16. your refund request has been initiated & completed from our end to bank will be credited back shortly to your acquiring account. Please let us know if you need any further help regarding the same. Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same

Sep 16, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Prateeksha Gaur Mam, , , , First of all really very sorry for the inconvenience caused to you, your order with maxbhi.com Order #257271, I had closely checked your order and i found that your product has been replaced once with the new one but if still your problem remains then we request you that we are still replace the product again IF you can send back the defective product as per you, So kindly confirm us how to resolve your issue, you can contact us at [protected]@maxbhi.com

Jul 29, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Akhil Ambati, i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your conversations with Maxbhi representatives and have not found any refund request for your order. We cannot initiate the refund request until and unless we get the request from your end. It is because many people in our country use the payment modes from there friends, relatives, cybercafe's, etc. So we need a confirmation from there end regarding the same. Well, as we came to know that you want refund for your order, we have initiated refund for your orders 303651. your refund request has been initiated to bank will be credited back shortly. Please let us know if we can be any further help to you regarding the same. Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same

Jul 22, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Amit Saxena... first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com...i closely check your conversation with maxbhi representative and as per your request on 20-july-16 for refund amount to your bank account has been initiated on 21-july-16 your complain has been attend with 24 hour and same has been communicated to you as reply of your complain that your amount will be credited back to your acquiring bank account as per payment gateway and your bank process so kindly check your account and do let us also update about your amount credit as refund has been completed from our end...kindly do let us know if we can help you further in this regards. Also would like to request you to mark the issue as resolved so that other user can also know the actual terms & policies regarding the same

Jul 29, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Maheswara Reddy, first of all sorry for the inconvenience caused to you regarding your order with maxbhi.com, but as per our discussion although we received your product after the warranty period expire but still we manage to ship you the new product on 28/7/16 hope you will receive it shortly... so the issue has has been resolved from our-end please do let us know if you need any further help regarding the same Also would like to request you to kindly mark the issue as resolved at consumercomplaint.in so that other user can also get to know the actual policies regarding the same

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Ramnivas...first of sorry for the inconvenience caused regarding your order with maxbhi.com but sir i closely look at your order & conversation with maxbhi representative and As per your request on 20-july-16 we have initiated the refund on 21-july-16 of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 7-10 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end... Also would request you to kindly mark the issue as resolved so that other user can also get to know the actual policies regarding the same

Sep 13, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr, Krishna Agarwal Sir, , , , , First of all really very sorry for the inconvenience caused to you with your order ID # 300767 with maxbhi.com, I had closely checked your order that as requested by you we have BUY BACK your product and amount has been refunded in your e-wallet you can use that amount in future purchase, We believe that all the issues has been cleared, Also requesting you to mark the issue as resolved.

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srikanth Pabba, first of all sorry for the inconvenience caused to you regarding your order with maxbhi.com i closely look at your order 296132 and as per your request on 1-July -16 for refund your amount to bank account has been initiated from our end on very next day that is 2-July-16 which has been completed on 4-July-16 as per CCavenue payment gateway so your issue has been already resolved as far as credit in your account is concerned we will check with Ccavenue payment gateway if you wish you can also contact them at[protected] and cross check with them too that amount has been refunded for your order or not the delay is because of your bank process but i will check with the payment gateway why it has been so delay... i hope this will clear your all misunderstanding & hope to regain your trust again on us. Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same

Aug 02, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Abhishek i am really sorry for the inconvenience caused to you about your order with Maxbhi.com.as i checked your order number 305120 has been cancelled due to unavailability & refunded to your acquiring bank account dated 21-7-16 with bank reference number[protected]...kindly check with your bank and do confirm us too abount the refund credited back to your account, please do let me know if you require any further assistance regarding the same. Also would request you to mark the issue as resolved so that other user can also know the actual policy regarding the same

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Ankit..Thankyou for your response and providing us the order number, as per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 7-10 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end. & transferring amount to any other account is not possible so the amount will be credited back at the acquiring bank account only

Jul 19, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Manoj...First of all Thankyou very much for your order with maxbhi.com and sorry for the inconvenience caused, sir i checkedd your order closely your placed the order on 17-7-16 (sunday) and monday we have our weekly closed day but as per status of your order we have received your payment and the order is approved we will start working on your order from today and to complete any order we need 3 to 4 working days, if we process your order on priority then also we need some time to procure it sir. Also would like to request you to mark the complain as resolved so that other user can also know the actual policy regarding the same

Jul 18, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Ankit first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com.but to resolve your issue i need your order number or registered email id so that i can check the detail and process your refund from our side

Jul 08, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, First of all i am sorry for the inconvenience caused to you regarding your order with maxbhi... but to resolve your issue kindly do let us know your order number or your registered email id so that i can check and help you further in this regard...