Maxbhi / Elcotek Telecom Complaints & Reviews

Jul 29, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Maheswara Reddy, first of all sorry for the inconvenience caused to you regarding your order with maxbhi.com, but as per our discussion although we received your product after the warranty period expire but still we manage to ship you the new product on 28/7/16 hope you will receive it shortly... so the issue has has been resolved from our-end please do let us know if you need any further help regarding the same Also would like to request you to kindly mark the issue as resolved at consumercomplaint.in so that other user can also get to know the actual policies regarding the same

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Ramnivas...first of sorry for the inconvenience caused regarding your order with maxbhi.com but sir i closely look at your order & conversation with maxbhi representative and As per your request on 20-july-16 we have initiated the refund on 21-july-16 of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 7-10 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end... Also would request you to kindly mark the issue as resolved so that other user can also get to know the actual policies regarding the same

Sep 13, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr, Krishna Agarwal Sir, , , , , First of all really very sorry for the inconvenience caused to you with your order ID # 300767 with maxbhi.com, I had closely checked your order that as requested by you we have BUY BACK your product and amount has been refunded in your e-wallet you can use that amount in future purchase, We believe that all the issues has been cleared, Also requesting you to mark the issue as resolved.

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Srikanth Pabba, first of all sorry for the inconvenience caused to you regarding your order with maxbhi.com i closely look at your order 296132 and as per your request on 1-July -16 for refund your amount to bank account has been initiated from our end on very next day that is 2-July-16 which has been completed on 4-July-16 as per CCavenue payment gateway so your issue has been already resolved as far as credit in your account is concerned we will check with Ccavenue payment gateway if you wish you can also contact them at[protected] and cross check with them too that amount has been refunded for your order or not the delay is because of your bank process but i will check with the payment gateway why it has been so delay... i hope this will clear your all misunderstanding & hope to regain your trust again on us. Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same

Aug 02, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Abhishek i am really sorry for the inconvenience caused to you about your order with Maxbhi.com.as i checked your order number 305120 has been cancelled due to unavailability & refunded to your acquiring bank account dated 21-7-16 with bank reference number[protected]...kindly check with your bank and do confirm us too abount the refund credited back to your account, please do let me know if you require any further assistance regarding the same. Also would request you to mark the issue as resolved so that other user can also know the actual policy regarding the same

Jul 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Ankit..Thankyou for your response and providing us the order number, as per your request we have now initiated the refund of amount from Maxbhi eWallet to your bank via the CCAvenue payment gateway which was used for making the payments. The payments will be reversed and credited back to your account in 7-10 working days of time, depending on your bank. This time is taken by the payment gateway processor and your bank. All process of refund has been completed from our end. & transferring amount to any other account is not possible so the amount will be credited back at the acquiring bank account only

Jul 19, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Manoj...First of all Thankyou very much for your order with maxbhi.com and sorry for the inconvenience caused, sir i checkedd your order closely your placed the order on 17-7-16 (sunday) and monday we have our weekly closed day but as per status of your order we have received your payment and the order is approved we will start working on your order from today and to complete any order we need 3 to 4 working days, if we process your order on priority then also we need some time to procure it sir. Also would like to request you to mark the complain as resolved so that other user can also know the actual policy regarding the same

Jul 18, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Ankit first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com.but to resolve your issue i need your order number or registered email id so that i can check the detail and process your refund from our side

Aug 09, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sundar Thangadurai, First of all sorry for the inconvenience caused to you regarding your order with maxbhi... Sir as i checked your order closely and found that due to failed in quality checking we were unable to ship the product you order and as per your request to refund your amount to bank we have refunded your full amount to your acquiring bank account on 21-7-16 with bank reference number 002933 kindly let us know if you need further help regarding the same. Also would like to request you to kindly mark the issue as resolved so that other user also get to know the actual policies regarding the same

Jul 08, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, First of all i am sorry for the inconvenience caused to you regarding your order with maxbhi... but to resolve your issue kindly do let us know your order number or your registered email id so that i can check and help you further in this regard...

Jun 27, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir/ Madam...first of all i am very sorry for the inconvenience caused regarding your order with maxbhi.com, but to assist & help you need your order id or your registered email id, as i understand your issue you have a problem with refund so it will be done from our end but for refund you can log into maxbhi with your registered email & password you initiate your refund by your self but no issues sir kindly provide me your order id it will be done & your full amount will be refunded to your acquiring bank account... Also would like to request you kindly mark the issue as resolved so that other user can also get to know the actual policies regarding the same

Jul 11, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Sundar THangadurai, First of all i am really very sorry for the inconvenience caused due to your order with maxbhi... sir i would request you to kindly just write mail at [protected]@maxbhi.com for refundation of your amount to bank account your request will be attended and completed with 24 to 48 working hours from our end or you can call up at our customer care number [protected] and request for refund for your order number 295062 it will be credited back to your bank account or you can request for refund by yourself too by login at your maxbhi.com account by your registered e-mail id and can request from there too...please follow any one of the mentioned step and resolve your issue... Also would request you to kindly mark the issue as resolved so that other user can also get to know the actual process regarding the same

Jun 24, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir ..i am really very sorry for the inconvenience caused regarding your order with maxbhi...as i can understand your were facing a problem in using your e-wallet,to resolve this issue we need your order id or your registered email id so that we can contact you and resolve your issue in no time or you can also contact us here: http://www.maxbhi.com/contact-us.html you can also mail us at [protected]@maxbhi.com or call our customer care [protected] Also would like to request you kindly mark the issue as resolved at consumercomplaint.in so that other user can also get to know policies regarding the same

Sep 21, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Harjit Gill...as i checked your order closely and the conversation with the maxbhi.com representative the product which we shipped unfortunate didn't worked for you but when we received the same product it is found that the LCD + Touch Screen is broken and broken doesn't have any warranty or gurantee but still we shipped you the new product from our-end in which Lcd did not funtuning ok and when we received the product again it is found that both the product were sticked together and the clear of the product was removed which is again warranty void

Jun 23, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Mayur Randhir.. first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com.refer to our discussion over phone kindly fill up a complain form you which you received in your registered mail id so that we can resolve the issue you are facing with your order and you don't require to share any kind of detail with us as we have your complete detail your issue will be attended & resolved soon you just need to follow our replacement procedure... Also i would request you to kindly mark the issue as resolved at consumercomplaint.in so that other user can also get to know the actual policies regarding the same

Jun 07, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Shaan Debnath Sir, , , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order#284410 with maxbhi.com. As we don't have return policy kindly contact us on [protected] or you can mail us on [protected]@maxbhi.com, So that we can help you further. Also i would request you to please mark the issue resolved.

Jun 10, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Atchutanand, first of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As per your complains please allow me to answer them First you complained that we canceled all your orders. Sir, please let me inform you that we are a eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount in wallet. We cannot initiate the refund request until and unless we get the request from your end. It is because many people in our country use the payment modes from there friends, relatives, cybercafe's, etc. So we need a confirmation from there end regarding the same. we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. i have checked again that you used your amount for placing new order so if you want your amount to be transferred to your acquiring bank account pls confirm us over mail by your registered mail id we will process the full refund to your bank account...and let us know if there is anything else we can help you with.

Jul 08, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Atchutanand kandregula, as confirmed your refund process for order number 284157 has been completed from our end on same day with bank reference 661095 dated 11-06-16, kindly do let us update has the amount being credited in your acquiring bank account and pls do let us know if you need any other help... Also would request you to kindly mark the issue as resolved so that other user can also know the actual process regarding the same

Jul 20, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr Gourav Nanda, first of all sorry for the inconvenience caused to you regarding your order with maxbhi.com as you didn't liked the product even after replacement sent to you so we have refunded your complete amount to your acquiring bank account from our end kindly check & confirm us too about receipt of your amount 335/- Also would like to request you to kindly mark the issue as resolved so that other user can also know the actual policies regarding the same

Jun 02, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Uttam Raut, i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your conversations with Maxbhi representatives received your e-mail too on 31-5-16 & we replied you next day 1-6-16 for your order number which we were unable to track as you didn't mentioned any order number in your email & we track our customer with order number its tuff to track any customer without order number...Well, as we came to know that you want refund for your order, we have initiated your full refund will be credited back to your acquring bank account shortly as per CCavenue & your bank procedure, Please let us know if we can be any further help to you regarding the same. also request you to mark the issue as resolved so that other user can also know the terms & policies regarding the same

Jun 23, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Uttam Raut . as per our discussion your all the three order’s were refunded successfully, sharing the bank reference number with you IXE4153619/ IXE4154662 & IXE4153618 request you to kindly check your acquiring bank account and do let me know if I can help you further regarding the same… Also would request you to kindly mark the issue as resolved at the link mentioned below so that other user can also get to know the actual policies regarding the same.

Jun 01, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr.Ajay Kumar...i am really sorry for the inconvenience caused to you about your order with Maxbhi.com. i have closely checked your order as you used the iponts we were unable to initiate refund for your order number 272305...but as we came to know you want refund for your order so we have initiated your full amount refund to your bank account it will be credited back to your acquring bank account soon request you to kindly wait for some time your issue has been attended and will be resolved shortly