| Address: New Delhi, Delhi, 110005 |
| Website: www.maxbhi.com |
I ordered for LG G3 D690 touch screen along with LG G3 Body Casing and Jackly screw driver set. Listed below is my experience -
Order initially placed on 13th Feb, delivered on 22nd Feb to Bengaluru City.
Requested touch screen of GOLD variant, even mentioned in on the online purchase form, received black.
Touch screen was broken.
Upon calling Customer Care, I was asked to send an email to [protected]@maxbhi.com even after communicating over call. I have never faced this with other shopping sites. Simply wastage of time and energy.
At one point in time, Customer Care Executive (by the name Vijay Singh - probably a fake name) told me, "do whatever you want to do" I can't help. SHOCKER - Is this how customers are being managed.
PLEASE DO NOT BUY!
Jul 8, 2017
Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.
Order complaint
Raammv
Mar 11, 5:38 PM
Order complaint
Order Number: #236996
Email ID: [protected]@yahoo.com
Product Name: Moto e tool kit
Problem Description: Instead of moto e tool kit you have sent apple I phone 4 tool kit which 0.8mm and doesn't match the spec. Tool is not compatible with moto e.
E-shop of Maxbhi.com.
IMG_20160311_[protected].jpg IMG_20160311_[protected].jpg
Comments
User photo Raammv
Please take the product and refund my money. Screwdriver was wrongly given and of cheap quality !
March 11, 2016, 9:07 PM
User photo Customer Support - Maxbhi.com
Elcotek India (P) Ltd.
Dear Raammv,
We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html
The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order.
For any further queries or information, please feel free to reply back.
Thanks & Regards,
Maxbhi.com
Ph: [protected]
Sales: [protected]@maxbhi.com
Support: [protected]@maxbhi.com
Website: https://www.maxbhi.com
March 14, 2016, 4:27 PM
User photo Raammv
Dear Sir,
The product that you have given doesn't match the requirements. The tool kit that you gave doesn't match with the moto e screws. I don't know who is handling this situation you keep on saying the same thing. I am not able to open moto e with the tool kit that you sent. If you are further going to do the same I am proceeding with the legal action. Thank You
Please check the image. This is the product I have received and it has mentioned screw set for Apple I phone 3g, 4g. For I phone its 0.8mm screw set, whereas for moto e t5, torx screwdriver set is needed.