[Resolved] Maxbhi / Elcotek Telecom — no refund to bank and return not accepted yet | |||||
I have booked 2 touch screen one is for lfy water 8 mobile and another one is lenovo k8 plus mobile. But partially delivered and refunded the amount of rupees 818 for which they charged of 867.29 for lyf water touch screen. Refunded to my e wallet. I requested to return back to bank a week ago but till not transferred. Also the delivered product lenovo k8 plus is not compatible to my phone i have requested return still now they not agreed they query on seal are placed and so on i am politely responding still they ask to make sure that all the seals are intact and at their right place. I have replied many time and attached more than 5 images. Was this information helpful? | |||||
Apr 11, 2018 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Mar 01, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Gopi Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #800467 with maxbhi.com. Your 1 complain we only delivered you the Touch Screen Digitizer for Lenovo K8 Plus - Black also its not compatible with your handset but we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.* The warranty seals has been removed from the product As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html Your 2nd complain for refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am processing your refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same. Verified Support Mar 10, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Gopi Sir ... Really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #800467 with maxbhi.com. Product is not compatible with your handset, as you can easily check the product without removing the seal of product with its connector only but we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.* The warranty seals has been removed from the product As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html | |||||
 3 Comments | |||||
Comments
Wont transfer money in my bank. 508 rupee .pls help . Touch screen order kiya pahele or 508 rupia kat liya phir bola saman stock nahi he or o paysa refund bhi nahi kiya.abhi order id bhi show nahi kar raha. Agar sachme aapk duara paisa refund hota he to bhagwan k mandir me 100 rupia dunga bhakt ko laddu khilane k lia
Company is fraud before ordering they making calls to assist but after no sale service all reviews in site are paid and fake
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+91 75 3300 6661
+91 11 2580 1110
+91 11 2580 1111
318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
I ordered karbonn a12+ touchscreen on 27/01/2018
Order id 774249
But the the order is cancelled and they did not returned the money yet
I think they are cheating
A worst company
Cheating customers