MebelKart Complaints & Reviews

I have ordered a rocking chair from mebelkart for presenting my mother on mother's day but havent received yet.

The last information i had was that the order was shipped by gati logistics on 13th may.

My order id# [protected] and gati consignment no. Is #[protected]. (No activated till date)

There has been no action taken by the company representatives after repeated complaints but have been blaming it on gati.

I have paid approximately 8600/- and need my money back or the product delivered asap

Regards,
Manish bassin

Good Day,
I ordered a Book Shelf 2 months ago and till now is never delivered yet. I was told that my money would be retured to my Bank Account but that one is also not returned.


Dear Shekhar,

We would like to acknowledge that we have received your request and we understand your concern. A ticket for your query has been created with ticket number - 53310.
A support representative will be reviewing your request and will send you a personal response (usually within 8 working hours).

You can check updates of the ticket on the following link
https://support.mebelkart.com/public/tickets/f1f2b3d16811e0e961ddebcec12214dbd81...⇄


Thank you for your patience.


Thanks & Regards,
Team MebelKart
Visit: http://www.mebelkart.com |[protected]

53310

I also Received a message that the order was Cancelled from your end and the money would be sent back to the account.

I have ordered an aquagaurd plus water purifier (14 stage (Ro+uv+uf+tds) adjuster + mineral cartridge) (Plastic) order no. Is #od[protected],
First of all they not sent the mineral cartridge. This is second hand piece i want to return it but no reply even when i call, the call automatically disconnect when they said all executives are busy, they said it again and again and call disconnect, i tried a lot but no response. Pls help me

I have ordered Rest n Sleep XXL Bean Bag With Beans (Blue) (S104) bean bag quantity 1 on 6/05/2016 having order number [protected] and paid amount Rs.986 which came after discounting of 30% on actual amount of Rs. 1, 409. The site showed the product has been dispatched on 10/05/2016 by Gati courier with tracking ID[protected]. Product delivery timeline is shown as Sat, 14th May - Tue, 17th May. I tried to track the shipment and it always came up with pending status without any tracking information or details of shipment on Gati. I called Mebelkart 20 times out of which they cut the call without transferring to their customer care executive 15 times. Only 5 times I could get to their representative. 2 representative said for waiting for 24hrs and they will resolve the issue. Issue didn't resolve for more than 72hrs. I talked to their higher authority after begging in front of their representative one day. That higher authority ma'am told me that the Gati didn't ship the order and they will ship it in 2 days which she confirmed on 17/05/2016 and still I didn't get the status of anything about this matter. On 24/05/2016, I contacted to mebelkart again and their representative said they need 2 more days to resolve this issue. On 25/05/2016 also the mebelkart didnt transfer the call to their executive and continuously said that the representatives are busy. I had registered 2 tickets on mebelkart for this issue and I didn't get any answer or reply for the issue on mail or by call. Ticket numbers are 57000 and 59287. I didn't get any positive response or not even any kind of response from mebelkart for the product i ordered and i wasted more than 200 rs in calling them and asking them to send the object I purchased. The response from their executive was not good and the service of mebelkart i found is the worst. I did not get yet the product I purchased, any information about where it is and any information about my money whether they will refund or not.

Sir/ mam,
I had ordered fabric enry 3 seter sofa bed in leatherette in black color by furny from mebelkart website and they committed that the product would be delivered by 21st to 24th may, 16. Till date i have not received any communication from their side. I have trying to connect to customer care number @[protected], but it does not connect to their executives. I also wrote an email to [protected]@mebelkart, but still i don’t have received my product.
Ref: no. Mk183062fur-scmb-32
Item details: fabric enry 3 seter sofa bed in leatherette in black color by furny.
Date of order : 23/04/2016.
Order no : #od[protected]
Amount : 16999.00

I have not recieved the product, which was to be delivered between 9th to 11th May. Despite complaints to customer service I have recieved no reply from them.

Jyoti Asopa MD

Order Summary

Order Id [protected] Date 13th April, 2016 05:56:40 PM Total Rs. 22, 000 Total paid Rs. 22, 000 Total paid Rs. 22, 000 Discounts Rs. 5, 000
Delivery Address

Jyoti Asopa [protected] Asopa Hospital & Reaearch Center Campus Gailana Road Off BY Pass Agra - 282007 Uttar Pradesh India [protected]
Add a message:

If you would like to add a comment about your order, please write it below.
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Product Details Approval Processing Shipping Delivery Subtotal


Leather 1Seater Sofa (Yellow) By New Creative Sofa Furnitures

Qty : 3


Ship Timeline :
Fri, 29th Apr - Wed, 4th May


Delivery Timeline :
Mon, 9th May - Wed, 11th May

Rs. 27, 000

Total discounts : Rs. 5, 000
Total price : Rs. 22, 000

I have ordered deneb lyra ironing board from mebelkart and paid 968 throughnet banking with order no. Od[protected] ref no. Mk112621ib11-101 on 6th may 2016 and was given a assured dilivery tme of 18 may 2016 but didnt recive the product the order no. They provided is wrong and this was confirmwd with gati courier whome according to the company they handed for deliver yet i contacted thecoustumer care twice and they lodge complain twice 58124 and 57595 and a respont that they would becontacting in 24 hours but no repliesnow coustumer support not picking up phone thats the most irrating part i want my money back as this is, the worst site i have visited with worst coustomwr care.

Hi sir/mam,

I had ordered one 'hindustan unilever pureit intella 14 litres water purifier (Blue)' having reference number 'mk166949wn1b100' from 'https://www.mebelkart.com'. Company had assured me that estimated delivery date of it is 'on or before thu, 25-feb-2016' but today is '19-mar-2016' and i am still waiting for delivery of my product.

I had payed 1080 rs. Online payment during its order. I had sent many emails to company for knowing about my order but company has stopped replying of my emails now. Talked to its customer care, but there is no satisfactory response. Customer care had told me that they will call back to me but they did't make any call to me regarding this.

Regards,
Sandeep gupta
Qtr. No.-593/a, northern central railway colony, govind nagar, kanpur
Kanpur - 208006
Uttar pradesh, india
[protected]

I ordered furniture first time from mebelkart and had the worst experience shopping here.
My first order [protected] for sofa was cancelled by mebelkart after ~20 days of order placement citing seller and procurement issue. The sofa ordered was from comfort couch and i see sofa from comfort couch are still available for sale from your site. Moreover people from mebelkart itself give varying response to issue. I had dropped a mail to customer care about [protected] and the response i had received just 2 days before order cancellaion was that everything is fine from mebelkart and order will be delivered on time.
Still i thought that this could have been a one time issue, i made another order [protected]. After waiting for several days and seeing no progress on order status when i contacted mebelkart on chat, they say that this order delivery will be delayed because of seller issue. And now when even delivery timeline of product is over as per mebelkart chat my 2nd order [protected] will be cancelled as well because of "seller issue". This cancellation has been confirmed to me twice but this is not yet cancelled by mebelkart and order status is still showing processing. Now i just want this order cancelled and my money refunded asap. I am not interested in shopping with mebelkart anymore because of pathetic service.
Also i need to understand what this seller issue is that is prevalent across sellers in mebelkart site and which they cite often to cancel/delay order. Why should a customer be always suffering for issues withing mebelkart?

Dear team,

My order no. Is [protected] (3 tier tiffin box).
I was received wrong dispatchment from king international, i was send back to him but further no any reply from their end. I paid extra rs.160 for courier charges but still now my order is not received from dealer.

Please assist for the same.

Dealer name & contact :
King international
C - 38, wazirpur industrial area, new delhi 110052
[protected]

Regards
Roshan paradkar
[protected]

My order number is [protected]...it's almost a month of placing the order neither u guys worried on shipping the product or calling me back...I have almost filed 3 token since the day of purchase n called you 21 times since the day of ordering...I have taken photo shots of all the time of calls and all your false promises...all useless mails that you Guys send but don't ever turn back to call us...aft seeing this I wish you guys call me back or else m lodging a complaint against you in consumer court with subject of no progress in delivery status and not responding...

Have ordered Hawkins Futura Non-Stick Cookware, 7 Pieces Set (Qs5) (Black) on 12th may ([protected]) and it shows dispatched to GATI[protected] .But when called GATI they say its invalid and they have not received any order from Mebelkart.
No customer care number available for MebelKart to validate.
Its more than 15 days, still no update on order.Even tracking displays its shipped to Gati but they say its not available with them to deliver.
It looks like fraud. I have already paid 4500 online.

I have ordered a product without having any idea about mebelkart.
There are no actions on my product for almost 2 weeks. Then i started calling customer care and sending emails. Every time they say problem with the logistic concern. Every week they used to say the product will be delivered within that week. It cost 30 - 40 rs during each call.
Now a days they are not even picking up the call.
I am so worried and frustrated by this company.
Need to take action on this asap.
My order id : [protected]

I had ordered kaiser glass wall clock 7181 brown from this site. I received the product on 18/5/16. After opening the pack i found the clock badly damaged. I immediately lodged a return request and submitted a photo of damaged product as asked by the site. A ticket number 57488 was issued followed by another number58216. Except this there is no communication from them regarding my complain even after 72 hours. Talking to them on phone is also not possible as only one reply comes and that is "our customer care executives busy in another call". The phone number provided is [protected]. I feel cheated and have lost mental peace. I have not got this type of response from any other online site. Please intervene so that they take back their product and refund my money at the earliest without any dillidally.

I purchased a mango wood wardrobe from mebelkart on may 16 2016. Since i paid the amount and received a confirmation email, there has been no communication forthcoming from their end. I try calling on their customer care number. No one ever received the call except once when i was told they are awaiting for confirmation from the vendor and will get back to me. After that no communication. I even made an online request for info on may 17, 2016: inquiry on status of my order of mango wood wardrobe order no od[protected]. When will it be dispatched, is there a ready piece or will it have to be built first. I received a computerised apology with docket no. 57201 and assurance they will get back. Still no call or email. Today i called them thrice, i'm put in hold for 2 mins and then call gets cut. How will i know if the merchant can actually supply the product? I'm losing precious time, my old wardobe has been discarded and i have no place to keep my clothes. They need to get back to me asap on when and if the production process will start, otherwise they should refund the money and allow me to make alternative arrangements.

Sir, I have complain about online shopping site mebelkart.com (furniture shopping site) from which I ordered a shoe rack under discounted price and COD (cash on delivery), on 7/5/2016. My order was approved n order number is [protected]. Site showed that it was supposed to get delivered by 18/5/16. It has not yet shipped n customer care don't pick any call.
These days it's becoming a norm giving huge discounts on special days to lure customers to visit these sites n when we book something they don't simply deliver assuming that after few failed calls customer will get fed up and forget about it. Please find attached order summary screenshot for proof verification.

Pls confirm my order status [protected].
I had paid full amount.
And it is showing approval.
Why it has not dispatched as per lead time it should be dispatched before 18th may 16.
But it is showing in approval.
I don't know why you people are cheating to customers and asking to write down 350 words.
If your team is incapable to resolve all complaints than pls add people in ur team.
But don't waste time of all customers.

Pls deliver it asap or refund my amount.
Regards
Satat khare
[protected]

Purchase#[protected], made on 26th March.

Around 10th April received a call saying there was a "procurement issue" and it would get sorted out soon.
Around 15 April received another call, saying the item would be delivered within the next 7 days. Asked about a refund and was told that it would take at least 9 working days (!!!), so decided to wait for delivery instead. After that, have had not heard from them at all.
Here's what their site says against Order Details
Ship Timeline :
Wed, 30th Mar - Fri, 1st Apr
Delivery Timeline :
Wed, 6th Apr - Fri, 8th Apr

The shipping does not even show as completed!

I have ordered a dinning table set order id [protected] as on 17.04.2016 online form mebelkart.com. But the product is still not received even showing not dispatched on company site. However i have paid the full amount of product online.
I have tried to contact mebelkart customer care no.[protected] but the no got engaged every time. No body responded the phone.

There is no any contact no or email address at company site by which i can contact them.

I am very disappointed by this company mebelkat. Feeling being cheated. Never use such type of little known companies.

Is there someone who can work on this ticket. It is now feeling like i'm being cheated : (
Yesterday your representative said with lot of apologies that the request will be processed and you will get an email in 30 min. But i'm waiting since yest and did not got any email. This time i'm really very disappointed with the services you guys provide. I'm continuously calling since morning today but no one awnsers 😔

Thanks,
Priyam
[protected]

Sent from my iphone

On 15-may-2016, at 10:47 pm, mebelkart wrote:

Hi priya,

Greetings for the day!

We are sorry for the inconvenience caused to you. Our team shall get back to you with an update soon. Your patience will be greatly appreciated.

Ticket url : https://support. Mebelkart.com/helpdesk/tickets/56893

Thanks & regards,
Team mebelkart
Visit: http://www.mebelkart.com
Upport. Mebelkart.com|[protected]


On sun, 15 may at 10:10 pm, priyamsharma004 wrote:
Hi, i got my item delivered today and it is not at all similar to the one showed on the website not even in the color : (I did shopping for the first time from here and got really disappointed with the quality of the product i received. At this point of time i just wanted to request you to please create a return request for this item and process the refund. Also how will this refund be processed as it was a cod. Please look into it i would really appreciate it.
56893