| Address: Dimapur, Nagaland, 797112 |
| Website: mebelkart |
I ordered some some table sets (arra hibiscus oval table and labra stool) from mebelkart on 9/11/15 which took a lot of time to get shipped (Order no-[protected]). I was given a tracking number for the arra hibiscus oval table but it was invalid (GATI[protected], it was shipped a second time on 11th dec, 2015) and as for the labra stool, it was returned to the shipper as per the tracking number provided (FedEx[protected], shipped on 12th Dec, 2015) . I waited for over a month to get the products but finally requested them for a refund. I was assured that they'll look into the matter but its february now and I still did not gt a refund. Today, I received a message from mebelkart saying the arra table got delivered but it's just not true. Please help.
Complaint marked as Resolved
MebelKart customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2016
MebelKart Customer Care's response Dear Sir/ Madam, ,
Greetings for the day,
We regret for the inconvenience caused to you,
With reference to the Order id No- [protected]/20551 due to logistic issue the consignment was not delivered within the timeline & was returned back to the warehouse. How ever we shall process Refund & the same shall be brought to the notice of the Accounts team to process Refund & you shall receive the money back within 7 Business Working days.
With reference to Order id No-[protected]/20552, it was marked in error as Delivered, we have brought to the notice of the concerned team to investigate the matter to figure out where the consignment is or either we are not able to locate where the Consignment is? How ever we shall process Refund once the consignment is returned back to the warehouse.
Kindly revert back if there is any clarification.
Thanks & Regards,
Team MebelKart
Visit: http://www.mebelkart.com
[protected]@mebelkart.com |[protected]
Order not delivered
May 10th I purchased some items from Mebelkart. but still i am not received.