Microtek International Complaints & Reviews

Since the date of purchase of microteck inverter, the product is giving very low output voltage. Fans are moving at a very low speed. Complaint was once lodged but service engineer could not find the fault. He just left saying that it is ok. However, the difference in speed of fans was shown to him when there is direct electricity supply & thru inverter. Kindly send an expert service engineer to rectify or replace with new one. Inspite of having inverter we suffer when there is no electricity supply. Moreover charging of inverter takes lot of time.

I bought microtek inverter on 24 april 2016, product is still under warranty but there is some problem in it. As its not charging battery and backup is only 15 minutes now in case of power cut. From last 3 days i am trying to contact customer care but looks like not a single customer care number is working.
I tried below numbers
[protected]
[protected]
[protected]
[protected]

Sir

I do hereby inform you that i sri soumya bhandari address village=garalgacha, district=hooghly

Police station=chanditala, near surobala vidyamondir
Post offfice garalgacha
Hooghly, west bengal
712708

Purchased a microtec stabiliser model no. 4130+, sl. No. 17cvsbaah37925 on dated 11/05/2017 from niladri auto electric by payment rs 4000.

From today night 10/08/2017 again the product not working. Regarding this issue i lodged a complain previously and complaint no. Was mjc3420557 on dated 17/06/2017.

And a technician attend and after completed the service within one hour same problem raised. He was changed a parts of stabiliser. When i contact him again within some time he said he already closed the complaint.

After that again lodged a complain and complaint number was mjc3426145. After that a technician came and said previous technician fittings the spare parts in wrong direction.

Again 16/07/2017 machine stop with display "hi".

Againi lodged a complaint and complaint no. Is mjc3588907

How many time i suffered for one product.!

I think you should effective step

I purchased microtek 1130 va inverter before two month but now its unable to work. I complained more than two times and got complained no: (3668409, 3710768) each time your executive told me that it will repair in 72 hour but its completed more than 240 hour to resolve this issue and i am still waiting. Totally unsatisfied service from microtek end. If company not able to provide service then please collect your product. I am not able to continue with your company product. Its bad experience with your company product. Very difficult to suggest your product to my relative or friends

I have purchased three inverters of microtek & installed at three locations of dist: kendrapara (Odisha). I have lodged complaint for one inverter which has been installed at my village: basudeipur (12 kms from main town) but microtex service engineer called me on 29.07.17 & advice to bring the inverter to main city from where it has been purchased, stating that they are not providing service at rural area. If it is so then rural people can not use inverter due to lack of service. Kindly look into the matter urgently.

मेने एक माईक्रोटेक का इनवरटर लिया था लेकिन जिस दिन से मेने वह खरीदा है उस दिन से आज तक वह हमेसा कुछ कुछ दिनों में बार बार खराब हो जाता है एवं उसकी शिकायत करने पर उनका कर्मचारी आकर उस में कुछ सुधार कर्ता है और फिर कुछ दिन बाद वही समस्‍या खराब होने में दस दिन लगते है सुधरने में 1 माह का समय क्‍यो कि जब उनका कर्मचारी आता है तब उसके पास सामान नहीं होता वह पहले चैक कर जाता फिर एक सप्‍ताह बाद सामान आता है ऐसे ही पन्‍द्रह बीस दिन निकल जाते है में शिकायत करते करते परेशान हो गया हुं कम्‍प्‍नी मे बात की तो जब तक उनका कर्मचारी लिख कर नहीं देता तब तक वो उसे बदलेगें नहीं और वह लिख कर देने को तैयार नहीं साथ ही कम्‍प्‍नी द्वारा अपनी बेव सार्इट पर दिये गये हेड ऑफिस के नम्‍बर कभी भी रिसीव नहीं किये जाते है और कस्‍टमर केयर वालों के पास अपना रटा रटया जबाव रहता ।
अत: श्रीमान् जी से निवेदन है कि उक्‍त समस्‍या का निराकरण कराने की महति कृपा करें
धन्‍यवाद सहित उत्‍तर की प्रतिक्षा में एक आम नागरिक
Mob [protected]

Our inverter was not working so we complaint to your customer care dept. They replaced the card costing 1350/- on 16/05/2017. After few days again it stopped working so we complained again. They took almost 2 weeks to find the fault & finally repaired it. This time also replaced the card & transforma. Few days back again there was bursting sound & inverter stopped working now they want to replace the card again & want us to pay for card again. When they could not repair it properly why they didn't tell us accordingly? Your company supposed to be no.1 in inverters & hence we relied on this & bought the same but we are very unhappy about your after sales service & customer care dept.

Hi
I had purchased above model in april 2014. I am not sure why it's not able to charge. The warranty period is over and i am surprised to say that my previously bought ups of microtek had the same issue which i sold. And surprisingly the same happened after the warranty period was over. Is it coincidence?
Now would appreciate if you could help me.

श्रीमान जी
मेरा UPS एक माह से ठीक से बैकअप नहीं दे रहा है बैटरी भी चेक करवाया बैटरी बिल्कुल सही है main आने पर बैटरी फुल चार्ज भी हो रहा है लेकिन बैकअप सिर्फ 05 मिनट तक ही दे रहा है उसके बाद अपने आप बंद हो जाता है जबकि लोड भी ज्यादा नहीं दिया गया है I कृपया समस्या का समाधान करें I
धन्यवाद
My Contact No. [protected]
email ID [protected]@gmail.com

I buy microtax UPS with battery in june 2015 but still it is not working from last week and I try to call to customer care so many time but call not appearing by any one and also try in local shops they are telling engineer will attend that problem so please advice what is the suitable for me who will solve my problem give me response as soon as possible.

Sir, I am sending a complaint on behalf of Army Office. I have and 1600SW Microtek invertor with 5024wt Okaya Bty since Sep 2014. Now he is not working properly last One month. His backup very short and water consumption is very high since last month. So I request you send your representative and check the invertor and bty. Thanking You.

Our Address is :-
Station Headquarter Pulgoan
c/o CAD Camp Pulgaon
Deoli, Wardha, Mharastra
Pin-442303

TO
THE MANAGER
CUSTOMER SUPPORT
MICROTEK INTERNATIONAL PVT. LTD.
NEW DELHI-110041

SUB: COMPLAINT REGARDING UPS

R/S SIR,
I have purchased a UPS on 26.11.2016 from Paytm whose Paytm order ID no. [protected]. It is not working properly from last 1 month. it is on/off button is not working properly. please sand your service engineer on my contact address to repair the UPS.
As per the rules, warranty should be valid.

Contact Person : Rajat Sharma

Contact Number : [protected]

Address : 152, Subhash Colony, Shastri Nagar, Jaipur, Rajasthan - 302016

Its not working since 3days as the key we press is not working...plse do it fast...
your service is not good and it is in warranty also..plse contact me as soon as possible.i was thinking that in inverter microtek is the king but when i purchased they told me about warranty at home servive...but today i contacted every visible no on the internet and there was not any response...plse do my query resolve by fixing my inverter today...

Hi this is kundan chaudhari from malda west bengal
I have a 5 solar ups and frequently we are facing problem in ups so i log the complaint in your service center and your engineer visit at site and hi is late 1 hrs after that i call them and ask when his available at site so suddenly hi is giving me gali in bengali language and please send your email id i have recorded his voice

Dear all,
Would request you to help me resolve this issue as soon as possible as i am not getting any support from the local service team.
I had purchased your product model sinewave inverter 5.5kva, battery :8, serial no: l16hipblaf19593 on 22/9/2016.
The inverter shuts down on its own every day once the lights go off. The complaint was registered but there has been no response. The latest complaint no. Is 2509617.

Please resolve this issue asap as my office is unable to run smoothly due to this sudden power breakdown occurring every time.

Regards,
Advi diagnostic centre
[protected]/[protected].

We are sleeping my wife and my two years old baby by luck she woke up for useing rest room and that only time electricity went and inverter started with so many sparks inside the inverter and lights flactulation my wife shouted and woke me I just woke up and first off the inverter power button and now I have a problem so that I am not able to use any electricity..
Please help us as soon as possible today only...

Please refer my complaint no MJC2446492. 4 days have passed after complain and still there is nobody to check my inverter. Neither you guys reply on email nor pick up the phone.
I reurge you to check my inverter which was bought just 4 months back. Do not treat your customers as fool. You provide warranty and a 48 hours rectification yet I fail to see that being done.

UPS EB 900 was purchased from M/s Kumar Batteries and Auto Electricals, 595/A, 3rd main, 'A' block, 2nd stage, Rajajinagar, Bangalore-10 and installed for our residence on 09/01/2016 by their electrician vide Invoice# 3010 / 09/01/2016 The gadget has not even served for 9 months upon installation as the same has developed serious problems with its functioning like producing unbearable noise, drastic reduction in load delivery, frequent tripping of the circuit even though the loading on the set is barest minimum. Please arrange for its quick rectification as the equipment is very much in warranty period and its services are essentially required because of frequent power outings here.
My residential address : V.Shivaprasad, 3648/18/1, 4th cross, Gayathrinagar, Bangalore-21, Tel#[protected], Mob.# 91-[protected].
Please provide me the Complaint registration # and the action taken immediately.
Thanks and regards,
V.Shivaprasad

This is the complaint written to microtek on 13 oct

This is with ref to my complaint regarding no functioning ot inverter under warranty period.
I registered a complaint on
Date 5 oct 2016
Complaint no mjc2383348
No one called or visited to resolve this issue. i made the following calls to follow up and following dates i called :
Dt 12 oct at 1851 hrs
Dt 12 oct 1250 hrs
Dt 8th oct 1417 hrs
Dt 7 oct 0952 hrs
Dt 5th oct 1142 hrs
I have been call consistently and each time i am told that we will ensure someone visits today itself.
Yesterday after i called and complained again i receivced a new complaint no on sms
Complaint no mjc2410278
I did not register a new complaint but your customer service purposely launched a new complaint... probably so that it looks like a new complaint,.
I am writing this is as a last resort and failing any response i will pursue legal action. further i will also take this up ine the social media

Hraboni mitra

Mobile [protected]

Add d 735 c. r. park

New delhi 110019

I purchased inverter from your authorised dealer in noida before 5 days. (Model sebz 900 serial no: 16fgxscbe222330). It has problem since first day. It is overcharging the battery & battery light blinks regularly & fans also run regularly. At time of installation service engineer told me after charging the battery charging light will continue glow and charging will stop.
After 3-4 days i call to service engineer now he told me that problem is in your battery. I was sure that there are no problem in battery as my old inverter cutt off the battery charging, still i get check the battery & battery engineer so me with another service inverter which was cutoff the charging.

Now your service engineer says they have to change the card. I request you to change the faulty inverter as it is only 6-7 days old & problem is since first day.

With regard's
Amit kumar gupta
Address:b-28d rajat vihar sector-62 noida
Mobile: [protected]