Mirraw Online Services Complaints & Reviews

M[protected]
Refund for the above order number has not been credited in my account till now. They are not answering the call.
They have not shipped the product nor credited the money. The company's customer care is pathetic. They just loot money and don't give product or refund. My money is wasted and they answer still under process. Fraud website. Please don't ever buy from them.

My fiancee pravalika prasad bought an item - traditional antique golden handmade theme necklace set from mirraw online services of rs.3498 (Including shipping charges) on 5th feb, 2017. Upon receiving the product it was found defective and hence she returned it on 11th feb. It was mentioned that once the item is received in the warehouse they would refund the amount within 7-8 working days. However, even after repeated calls and followups we did not receive the amount yet.in fact, pravalika received the amount twice but it got bounced back from her account immediately. When we inquired they stated due to incorrect account details the refund cannot be done which is completely false. We then provided them another account number on 19th may and they assured the amount would be refunded this time within 72 hours. But till now we did not receive the amount not any response from them. We therefore request you to bring to justice such unlawful practices against consumers.

Mirraw.com

#879908
Mirraw.com i only bought items that were buy1 and get 1free items. Now you tell me which ones are free, plus it had $1 for stitching.

If you do your maths and compare the products/items u know u are ripping your costumers. I double check the paypal statement and compared it to the items on mirraw.com.

Mirraw.com this looks like a scam, ripping online costumers off on false advertisement which is illegal.

Before i hand this matter over to paypal legal team and let them investigate this further, i am enclosing copy of the receipt that shows the amount i paid.


Ps: copy of the receipt

Show original message
Description unit price qty amount
Navy blue and maroon color embroidered semi stitched dress material
Item number 693332 $95.21 aud 1 $95.21 aud

Grey cotton embroidered semi stitched salwar with dupatta
Item number 1339287 $94.33 aud 1 $94.33 aud
White dori embroidery georgette semi stitched salwar with dupatta

Item number 1590755 $93.08 aud 1 $93.08 aud
Pink embroidered georgette semi stitched salwar with dupatta
Item number 811964 $86.54 aud 1 $86.54 aud

Invoice id: m[protected]

Show original message

Https://www.consumercomplaints.in/mirraw-online-services-m[protected]refund-is-n...⇄

This ticket was raised with refund concern. After couple o[censored]pdates, they promised to give refund to my paypal account. Even after asking for my account, there was no further action. and happily the marked the issue as Resolved.

very nice. isn't it.

Thanks,
Ashok A

Orderd no.5 and no.6 are missing
Green suit is also not embroided but is printed what received.

You sent a payment of $152.55 CAD to Mirraw Online Services Pvt Ltd.

2-Jun-2017 15:21:05 GMT-04:00
Receipt No:[protected]
Hello Rabia Anwar,

This charge will appear on your credit card statement as payment to PAYPAL *MIRRAW.COM.

Save time with a PayPal account
Create a PayPal account and save your payment information. You won't need to enter your payment information every time you shop online.

Sign Up Now
Shop with confidence
We keep your financial information secure.

Transactions monitored 24/7
Our fraud specialists help protect your account.

You're protected
Zero fraud liability for eligible unauthorized purchases. See eligibility

Merchant information:
Mirraw Online Services Pvt Ltd
[protected]@mirraw.com
http://www.mirraw.com
[protected] Instructions to merchant:
None provided
Shipping information:
Rabia Anwar
373Ritchie street
kimberley BC v1a1m3
Canada
Shipping method:
Not specified
Description Unit price Qty Amount
Green Cotton embroidered salwar with dupatta
$23.96 CAD 1 $23.96 CAD

red cotton embroidered semi stitiched salwar with dupatta
$33.71 CAD 1 $33.71 CAD

Red printed Cotton unstitched salwar with dupatta
$26.21 CAD 1 $26.21 CAD

yellow printed cotton unstitched salwar kameez with dupatta
$29.38 CAD 1 $29.38 CAD

multicolor printed cotton unstitched salwar with dupatta
$39.29 CAD 1 $39.29 CAD

6
$0.00 CAD 1 $0.00 CAD

Subtotal: $152.55 CAD
Discount: -$0.00 CAD
Insurance: ----
Total: $152.55 CAD
Receipt No: [protected]
Please keep this receipt number for future reference. You'll need it if you contact customer service at Mirraw Online Services Pvt Ltd or PayPal.

I am quiet impress with mirraw firi am quiet impress with mirraw first experience. I came in india for sometime has i live in fiji. I had order staffs from mirraw. I was makipag-usap with the customer executive that when will my product dumating. I need my staffs urgently. But the courier guy did not deliver at my address by saying # reason that its "bad address wrong address". Even though i called them and nakumpirmang the address but they said directly we are not able to get up by your address. Domino can also search my location better than them. While reading the mirraw compliant site i seriously don't think that the customer ehekutibong guyz don't reply on time. Ako ay pakikipag-usap lamang sa isang ehekutibo mula sa simula hanggang katapusan na nikki gupta. I shall makakuha ng reply sa aking mga email sa loob ng ilang minuto. Nagustuhan ko na mirraw alagaan ng kanilang mga customer ang mga problema at ibalik sa dati ang mga ito mabilis. Ako definately mamili nang may u guyz sa hinaharap at magmungkahi ng mga kaibigan ko ring upang mamili sa iyo. Ako sineseryoso nagustuhan iyong customer ehekutibo serbisyo.

I am quiet impress with mirraw first experience. I came in india for sometime has i live in fiji. I had order staffs from mirraw. I was makipag-usap with the customer executive that when will my product dumating. I need my staffs urgently. But the courier guy did not deliver at my address by saying # reason that its "bad address wrong address". Even though i called them and nakumpirmang the address but they said directly we are not able to get up by your address. Domino can also search my location better than them. While reading the mirraw compliant site i seriously don't think that the customer ehekutibong guyz don't reply on time. Ako ay pakikipag-usap lamang sa isang ehekutibo mula sa simula hanggang katapusan na nikki gupta. I shall makakuha ng reply sa aking mga email sa loob ng ilang minuto. Nagustuhan ko na mirraw alagaan ng kanilang mga customer ang mga problema at ibalik sa dati ang mga ito mabilis. Ako definately mamili nang may u guyz sa hinaharap at magmungkahi ng mga kaibigan ko ring upang mamili sa iyo. Ako sineseryoso nagustuhan iyong customer ehekutibo serbisyo.

Refund not received yet.

I have already done the courier 1 week ago fastrack services. Tracking id - s5060.
On below address-

Turquoise net semi stitiched salwar with dupatta - #1575387

Name: neets fashion
Id: 4578
Address: 1116, 1st floor, the paladium mall, near swastik plaza, yogi chowk, surat - 395010, gujarat, india
Phone: [protected]

This is the 5th email im writing yet no response.

I have ordered two sarees, which were suppose to be delivered within 10 days and actually i got it after a month. But they delivered me only one saree and when i went back to customer services asking for other saree. No proper response. I wanted my other saree, whereas they said they will provide me 30% discount for the saree i have not received. I really don't know if they understood the issue. The customer service number they provided is not working either. No way we can contact them. The saree they provided also are not of good quality as show in the picture. Altogether it's the worst of the worst online shopping through mirraw.

I am writing on behalf of my friend nithya (Residing in usa) who had ordered two sarees from http://www.mirraw.com/. on feb 19th i get a message saying i have cancelled part of my order and then i wrote to them saying there has been no cancellation from my end. After writing to the customer service, to my surprise i received the "cream embroidered georgette saree" which was supposedly cancelled, and there were not details of the dark pista green saree. When i further inquired about the green saree order, to my dismay they say that both sarees has been delivered! Initially i was shocked as there was only one piece in the parcel and i also sent them a photo but in vain! After continuous email exchange they refused to give a refund and offered a 15% discount as a 'goodwill gesture'!!! I have given up fighting for this and feel cheated. It is a request to each and every person out there, please do not use their services as they are just cheating customers!
Details of my order are below ;
Order m[protected], customer support representative : nitesh poojari ([protected]@mirraw. Freshdesk.com) i have attached screen shots of all the details,
Hoping some action is taken against them,
Thank you,
On behalf of ms nithya,
Priya

My order number is m[protected], i order my items (2 sarees) on 10 may 2017, my expected delivery date was 28 may when i contact them by email they told me one product in my order has failed in quality check on 2 june 2017 and they will we refund for the product and send me the remaining product. However, i'm informed of anything till now (8 june 2017) and i didn't receive the remaining product and they didn't refund me for the other. I'm really disappointed it's my first online shopping. What should i do?
Hope i'll get an answer as soon as possible.
Thanks, riana

My refund for the product number M[protected] has not done even after 2 month. When I call or mail them they always say that refund had done by them on 10 may. But the refund has not reflected in my account till date. I mailed the the entry of my account statement to make them sure that I didn't receive any refund still they are not doing. I already had communication with 4 guys like nayan is one of them and she communicate very badly At time they share a fake transaction id and at times they say that they have some system error and just spend time. finly they send me ammount but without couries charges and the mailed me that my ammount is 2459 something and i got 2200 in two transation If complaint here are seriously resolved then kindly resolve my complaint and refund my money as soon as...i share u mail detail also in your mail id and now thy share coupan but i dont need any coupan and they communicate very badly

My refund for the product number m[protected] has not done even after 1 month. When i call or mail them they always say that refund had done by them on 15 may. But the refund has not reflected in my account till date. I mailed the the entry of my account statement to make them sure that i didn't receive any refund still they are not doing. I already had communication with 4 guys. At time they share a fake transaction id and at times they say that they have some system error and just spend time. If complaint here are seriously resolved then kindly resolve my complaint and refund my money as soon as possible. I was also amazed to see so many complains not only in this site but also in many other sites. I think a strict action is to be taken against this company.

Hi, i bought a lehanga from u and which is of horrible quality, i want to return it. It is asking from some courier name and tracking id, even though i enter it, it is showing me some error,

Order no m[protected]
Trackingid - a37673891
Courier - dtdc

I want to return this order asap, pls do the need full

No on in the cutomer care spoke to me, they just sent a message i[censored] are happy...

Worst online shopping experience ever. I ordered a kurthi but received a different kurthi of different size. How horrible could they get? Pathetic quality of the cloth. Even after complaining so many times they don't even respond. I need my product to be exchanged ASAP. Order Id-M[protected]. Please take some action against this. Also provide some contact number for complaints.

My refund for the product number M[protected] has not done even after 10 days . When I call or mail them they always say that refund had done by them on 15 may. But the refund has not reflected in my account till date. I mailed the the entry of my account passbook to make them sure that I didn't receive any refund still they are not doing. If complaint here are seriously resolved then kindly resolve my complaint and refund my money as soon as possible . And next time I make sure not to shop from this site also suggest others to not to shop from mirraw.

Hello

This company Mirraw finally decided to refund my money to me and now they are telling me since March 30th that it will take 7 to 9 days for the refund to reflect in my account. I have not seen such a horrible service in my entire shopping time online or even in person. They tell me I need to be patient. They keep lying again and again.

Most horrendous company and even by mistake I would not ever use this company again.

My request is this company stop lying to me and refund the amount they owe effective immediately.

I hope this is the last in the series of complaint letters I will need to write.

Thank you

My order was placed from USA paid using Pay Pal.

Part of the order was delivered, missing items were informed that they will refund, it is already 6 months, I sent several emails to follow up, Finally there was response to refund money. after their response, it is another 1 month, but there was no refund.

Customer care number - doesn't work at all.
email - no body respond./
there is no way to escalate this issue or reach someone in their company for this issue.

Money is lost. posting it here if, they can respond. or help others to know about this case, before they buy with Mirraw.

Can you please help me with my order. I have ordered a product long back. It has been more than 2 weeks i havent received my product. I have already paid 1595 rs for the product. I am not even able to apply for refund.

My order id is - m[protected]

Can you please help me in either getting refund or the product. Please call me at [protected].

Order material was damaged
Order number : M[protected]