Mirraw Online Services Complaints & Reviews

I have ordered a saree with order number 5744-M[protected], but in the description it was not mentioned that its a net saree, so i requested for a return, but still my return is pending. First I put up a return request and then they asked for a tracking number, I gave the tracking no through which the product reached me, but that was not accepted, so I mailed the customer service with the issue, but they in return only guided with the steps no where mentioning about the option I asked for, I also replied back with the scenario again, but theres no reply till now. I want to return the product. Please help!!

Hello,
This is sudesh kumar, I have ordered a Saree (black embroider) order number :[protected] dated 04th April 2017 cost Rs.999, but due to some personal issues I had decided to return the Saree as it is written on the site profile about the return policy is available for customers, though my request return has approved by company and they had promised to return my fund within 2-7 working days and here it is about a month time passed away but my payment is still not refunded, kindly look into my matter, waiting for your reply ASAP, thank you

Hello,
I have ordered (Red bhagalpuri silk and soft net hand work stitched blouse) from mirraw.com on dated 08/04/2017 and after that due to some personal reason i have cancelled the same through your customer care agent on dated 11/04/2017. Now i am asking them for my refund so they are making me fool and saying that it will take 7-8 working days although it's being 21days.
Please help me to get back my refund.

I have placed order on[protected] still now I didn't receive if I raise complaints they r giving only ticket ID 879876, ticket ID 879883 . I have paid the full amount through my credit card in same day of order. My order no is M[protected] I have played the payment also no response from your side try to send the order or refund the amount or I have to take some action against mirraw

I had placed order no : m[protected] on 21.03.2017. Money was transferred same day however there is no update on the package.
Payment of rs 1860 has been made with reference number[protected]a1 for mirraw order reference number m[protected], however no response from your end inspite of sending atleast 5-6 reminders.

The only thing that you do is give me ticket references for complaints raised :-
Ticket id - 852738.
Ticket id - 863474.

If you are unable to reply or expedite my shipment, i would have no other option other than raise this complaint on the web / consumer court website.

My order for necklace which i didn't liked i would like to return.
But no response for my mail kindly provide me the reason and do the needful.

Hi, Please find the details below
Date of Incident: 9th April, 2017 at 10:53, I ordered Multi color combo of gold plated earrings contains (6 pairs) and have made an online payment via my credit card of Rs. 533 and after multiple follow ups with Customer care via calls as well emails but there is no response from them as of now.

I have already shared them the transaction message & transaction alerts I had received via email. The amount 533 Rs. has been deducted on my credit card and I have not received any product neither they're ready to return my money.

Kindly find the find trailing followup mail below:

[protected] Forwarded message[protected]
From: Harleen Kaur G
Date: Mon, Apr 17, 2017 at 10:31 PM
Subject: Re: [#855288] order confirmation
To: Afrin Khan, harleen.[protected]@gmail.com

Hi Afrin,

Please let me know if issue cannot be addressed by your team. It's more than a week I'm following up with your team and neither able to reach customer support or received a call from your team.

If My payment would have got cancelled then it would debited and shown in my credit card statement clearly.
Can I get resolution for this please at the earliest ? Or else let me know the escalation matrix for this escalate further on this.

Regards,
Harleen
On Thu, 13 Apr 2017 at 14:34, Harleen Kaur G wrote:
Hi Afrin,

I have shared all the required available information with me. Could you please check with your finance / backend team on the same ?

Looking forward to hear from you on this at the earliest.

Regards,
Harleen

On Wed, 12 Apr 2017 at 14:21, Afrin Khan wrote:
Hi Harleen

Thank you for writing to us,

You have not shared the transaction id Kindly share the transaction id with us please, so that we can forward your details to our accounts department and get the solution done.

Regards,
Afrin Khan
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
http://mirraw.freshdesk.com/helpdesk/tickets/855288

Error! Filename not specified.

Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.

On Tue, 11 Apr at 9:05 PM, G.harleenkaur wrote:
Hi Team,

Do we have update on this?? Either please return my money or deliver the product which I opted for.

Looking forward to your reply on this at the earliest.

Thank you!
Harleen Kaur
On Mon, 10 Apr 2017 at 23:51, Mirraw wrote:
There is a new comment in the ticket submitted by Harleen Kaur to Vendor

Comment added by : Harleen Kaur

Comment Content:
Hi Afrin,
As discussed on the call today, I ordered Multi color combo of gold plated earrings, request you to help me with Order number as I could not find it in the tracking details. A sum of Rs. 533 has been deducted on my credit card but still unfortunately I have not received any confirmation from your Team. Request you to help me on this at the earliest and please find the message & mail details below :

[protected] Forwarded message[protected]
From:
Date: Sun, Apr 9, 2017 at 10:53 PM
Subject: Transaction Alert from Axis Bank
To:

Dear Customer, Thank you for banking with Axis Bank. Rs.533.00 was spent on your Axis Bank Credit Card xx2315 on 09-Apr-17 10:53:46 PM at Mirraw Online Servi..

INR 533 was spent on your Credit Card XX2315 on 09-Apr-17 at Mirraw Online Serv.

Kindly let me know if you need any other details from my end. Thank you!

Best Regards,
Harleen Kaur

On Mon, Apr 10, 2017 at 11:26 AM, Afrin Khan wrote:

Hi, Harleen kaur

Below this is our email id:- [protected]@mirraw.com

kindly share your transaction detail with us.

Regards, Afrin Khan
============================================
Request you to please help me on this at the earliest. Thank you!

Regards,
Harleen Kaur - g.[protected]@gmail.com

Instead of red saree..i got 1 salwer on that some stupid lines are written i love you yiu guriya..i am totally disappointed with the product..the quality and colour of the product shown online id totally different from the product i received..order no--M[protected]..cost is 1000..i request you guys please send correct product to the customer..hope you guys send the correct product from next time

Hello sanjay,

Ordered 4 items in mirraw and they are due to be delivered today.
I have took leave from work in order to receive the parcel today.

I received dhl text message saying that i have to pay £51 for the items that i bought for £153.61.

How is it fair to pay by customer when you have clearly said it is shipping free and you are able to ship worldwide.

Believing that i have ordered the goods. And now, i am being asked to pay 35% of purchase price for customs?

I think you need to sort this issue. It does not look correct for customer to pay custom charges.

I only realised now, in another section that you mentioned about vat and custom which is not in the same section as shipping information which is very misleading for customer who wanted to buy from you site. Either you should be mentioning this detail in the checkout area where you said free shipping (When spent more than £120) explicitly that the customer need to bear the custom charges or do not say that shipping is free.

It is very misleading and is a trap for customers to only realise at a later point about the custom charges.

I believe you are going to resolve this issue as soon as possible and get the parcel delivered to me.

—
- kalyani

We ordered two complete set of Sharees from this website and after a long wait we received two piece of cloths which look like garbage. We called them several time and write so many email provide all photos, receipts, and custom clearance papers. They always have same response "we will get back to you within 72 hr". After approximate a month of wait, Now they are saying that we sent you the wrong product by mistake but we cannot provide you full refund or product because then we'll be in lose. Is this a joke. Rather then compensating the mental harassment which we are facing to dealing them, the company is focused on there lose. They don't have respect toward there customers.

Please don't buy anything from this company. We all can file a law suit against such fraud company. Please response if other people are interested in filing legal suit.

Mirraw online store are cheaters. They are using false advertising. Online product pictures are different compared to consumer end product.
All my ordered products were very poorly stitched, wrongly stitched and quality of fabric was downgrading, nothing like what is advertised through their website.
I have asked for my refund but they are fraud and now coming up with all excuses.

They are fraud people. They took the shipment charges and it doesnt mention in payment reciept i have to pay customs charges separately. Then now they say i should have been checking the faq section. This is not first time i bought from india but from different website, they didn't have these complications. The salwar costs £19, shipment£10 and customs 16, so to buy a £19 salwar i have to pay additionally £26. What a rip off?

On 12 February 2017 I just odered for the first time a saree, 'multicolor printed bhagalpuri slk saree with blouse'. But i get an mail, its was canceled. When i wrote a mail to the Mirraws, they said they will handle it. They send me mails with the same information.
Still didn't get a good mail back or the money! I lost €17, 00!
Never Order Again on Mirraws, I also tell friends and family about this.
I'm really dissapointed on Mirraws, Thanks for everything!

Susitha Sivarasa,
The Netherlands

Thank u ...mirraw.com

Hi,

Recently I bought 3 items under 1 order from different stores. I did not like all 3 items and wanted to return. I initiated return for 1 item as soon as it came through and 2 more items on a 2nd day (checked 2 returns together). Now I shipped all 3 items back but when I try to update the tracking number for the 2 items it seems to take same tracking number for both items and wouldn't let me update different tracking numbers item wise.

I had placed an order (Order Number: M[protected] for 3 kameez-salwars/suits from mirraw.com and made payment through net banking. When i recieved the items, i did'nt find them of good quality and placed a return request for two of the three ordered items. I have sent them to the provided address by INdIA POST COURIER SERVICE (TRACKING NUMBER : EE[protected]IN, EE[protected]IN). even when the items have been delivered to the respective addresses as can be tracked from the courier tracking number, the company has not refunded any of the amount to my account. They dont even care to respond to my e.mails/calls. This is highly dissapointing. Kindly let me know where could i lodge a complain against mirraw.com.

Thank You for shopping at Mirraw.com! Your Order M[protected] of amount Rs. 582 is confirmed and being processed.

Hi, Your Order# M[protected] has been shipped via DTDC.

After that I didn't any test or mail from your side . I want to know wht is the status of my product.When I will get my product.

So many times I tried to reaching customer care of mirraw. But they are not responding at all .

I want my product now only.Other wise U will give complaint against your site (mirraw) to the consumer court.

Hi
I have purchased artificial jewellery from mirraw.com on 2nd of april and amount 4133 rs has been deducted from my account at the same time.
But still my item is pending in mirraw website. I sent mail to mirraw after a 10 days ago. I got reply that payment has been bounced but this is not true.
I went to bank for all payment details. Payment has been successfully credited to mirraw.
After that i have senbding so many mail to [protected]@mirrow.com and calling on number. I am not getting any response from them. Please help me to refund my amount or deliver my item.

ORDER NO. M[protected]

TRACKING NO : A37383155

For the above details, I have already returned the product to the address specified by you, and I have not received the refund so far. I am herewith furnishing below the e-mail correspondences which I had with you so far. From this, it is evident that there is undue delay from your side in refunding my money which has already been initiated. Consider this as urgent and return back my money.

Following are my e-mail correspondences :

Dear Mr. Ajay,

Please refer to my earlier mails regarding return of the product.

I want my money back and it is long back that I had returned the product. When will it get reflected in my account?

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: shree ragini
Date: 20/03/2017 4:22 p.m. (GMT+05:30)
To: Ajay Pasi
Subject: Fwd: Re: [#811793] Full order not yet received so far

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: shree ragini
Date: 20/03/2017 4:21 p.m. (GMT+05:30)
To: shree ragini
Subject: Re: [#811793] Full order not yet received so far

Dear Mirraw,
Attn.: Mr Ajay

Kindly go through my earlier mail also. I have returned the product to the seller.

I have received the pending items of 2 kurtis. But both I am returning. Becaz 1 is wrong size and both the product colors are not to my liking.

I will return this also.

SREE RAGHINI

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: shree ragini
Date: 20/03/2017 1:42 p.m. (GMT+05:30)
To: Ajay Pasi
Subject: Re: [#811793] Full order not yet received so far

Dear Mr Ajay,

I have returned the product to the address mentioned by you through speed post on 18/ 03/ 17 in a well packed cover. I am herewith attaching the proof for the same. Kindly make arrangements to return back my money.

As far as the delay in receiving the pending item through courier, I have not yet received those items. Your re-scheduled dates also have passed on. Please do look into the matter at the earliest so that I should get the product in tact.

Sree Raghini

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Ajay Pasi
Date: 15/03/2017 11:14 p.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: Re: [#811793] Full order not yet received so far

Hi Sree,

Thank you for writing to us.

We are really sorry for the inconvenience cause to you

This is regarding the order which you wish to return. Kindly ship the items to the address provided below. Please make sure that the item is returned with any original tags that it was shipped with.

Provide us with the tracking details of the product. Without this packages could get lost and replacement might be cancelled.

Name: Exelencia
Address: Plot No. 49/50, room no - 304, raj hans complex, shree sai jalaram nagar, nr, patel nagar, udhna, surat., Surat - 395002, Gujarat, India

Last date of return shipping: 22nd March 2017

Packaging Advise: Government Post (India Post)
It is o[censored]tmost importance that the items do not get damaged on their return shipping.
For Jewellery, please use cotton, bubblewrap, paper or foam to do some kind of padding around the product.
For Apparel, please cover the package in polythene plastic and return it in an envelope to avoid damage due to rain.

Return Shipping Cost:
The cost of return shipping will not be covered by Mirraw.com

Options after Return:
You can choose to do one of the following
1. Request a replacement, either the same item or a different item from the website
2. Request a coupon code of same value for purchase later on the website. Using the coupon code, you can select anything on the website upto the returned value.
3. Request a refund. We will do a direct refund to the card through which payment was completed. In case the payment was done with cash, kindly provide us your bank account details.

Appreciate your time and patience.

Regards,
Ajay Pasi
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
https://mirraw.freshdesk.com/helpdesk/tickets/811793

Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.


On Wed, 15 Mar at 3:02 PM, Sree Raghini. R. K. C/o Mrs. Kamini wrote:
Dear Mr Ajay,

Order No. : M[protected]

I have so far sent many mails and everytime I receive an automated reply that a ticket number xxxxxx has been created. But so far no solution upon any of the ticket numbers.

There 2 issues.
(1) The above order has 6 products. Only 4 have been delivered. Tracking No.D32575389 which contains 2 kurtis has not been delivered to me. I have already paid for it. So either deliver the product or return back the money.

(2) There is 1 product return also.Tracking No.A[protected] blue cotton stitched kurti - has to be returned. Regarding this, I have already sent a mail within 2 days of receiving the order. Arrange for reverse pick up and return my money.

These are pending for a long time. So resolve them at the earliest.

SREE RAGHINI

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Ajay Pasi
Date: 14/03/2017 11:20 p.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: Re: [#811793] Full order not yet received so far

Hi Sree,

Thank you for writing to us.

We are sorry to inform you that we are unable to understand your query.

We request you to please elaborate your query, so we can take a further steps.

Appreciate your time and patience.

Regards,
Ajay Pasi
Mirraw.com Support Team ( www.mirraw.com )
http://www.mirraw.com/pages/faq
https://mirraw.freshdesk.com/helpdesk/tickets/811793

Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers.
1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw.
2. Below are the authorized modes of payment
a. PayU payment gateway transfers
b. Paypal payment to Mirraw Online Services Private Limited
c. Bank transfers to beneficiary Mirraw Online Services Private Limited.
d. Cash collection services by Fedex/Bluedart/Aramex/Delhivery Team with authorized identity proof.

Please do not transfer payments to any individual bank account or individuals using any other form of payment.


On Mon, 13 Mar at 1:35 PM, Sree Raghini. R. K. C/o Mrs. Kamini wrote:
Dear mirraw,

So far nobody from your side has spoken to me. Then how do you say that the problem is resolved? I want to talk to you. But you don't have a customer care number. Please do not drag on the issue. Till my problem is solved, I will not place any further order. Resolve my problem at the earliest.

SREE RAGHINI. R.K.
[protected] / [protected]

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Mirraw
Date: 11/03/2017 5:30 a.m. (GMT+05:30)
To: shreeragini.aum.[protected]@gmail.com
Subject: 811793

Dear Sree Raghini. R. K. C/o Mrs. Kamini,

Your Ticket #811793 – Full order not yet received so far - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

If you are completely satisfied with the service offered to you kindly leave us your valuable Feedback so that we can improve our Services.

Sincerely,
Customer Care Support Team

[protected]----
Please take this 2 question survey to help us serve you better. It won't take more than a minute.
https://www.surveymonkey.com/s/2NFPWQV?c=Ajay Pasi&fd_ticketid=811793&fd_group=Support

[protected]----
Please take this 2 question survey to help us serve you better. It won't take more than a minute.
https://www.surveymonkey.com/s/2NFPWQV?c=Ajay Pasi&fd_ticketid=811793&fd_group=Support

811793

Shreeragini R. K
Apr 6 (4 days ago)

to Ajay
Dear Mirraw,

I have not yet received the refund amount. This is a Reminder mail. It has been since long that I have returned the product and you have already stated that you have initiated the refund process. BUT I HAVE NOT SO FAR RECEIVED THE REFUND. The matter has to be looked into urgently.

Sree Raghini. K

Shreeragini R. K
2:13 PM (51 minutes ago)

to Ajay
Dear Mr. Ajay,

Order No. M[protected]

Tracking No. A37383155

For the above details, I have already received a mail from you stating that the refund had already been initiated. But why are you making a huge delay in returning back my money. I have returned the product. Your sister concern Amazon has very good return policies. But why do you lack such promptness?

There is one more return from the same order. Tracking No.D32575389 also I wish to return because there was a time delay in delivering the product and you have delivered a wrong size. This also I have already intimated to you. So far I have not done because you are making such a huge delay in returning my money for the previous return itself.

In such a case, how will I order further products from you? How do I recommend Mirraw to my friends circle also? How many reminders should I make?

I want my money back within this week or I may have to take further action against you.

SREE RAGHINI. R.K

Date : 25-3-17
i ordered saree from mirraw, while ordering the picture of product shows quality and good fabric. after i received the product it is quality less and badly stitched product. from that day i continuously sending mails to the mirraw but didn't get proper response.
i am requesting for refund