Mirraw Online Services Complaints & Reviews

I have place online order for aqua green colour material for long anarkali pattern. But I received off-white color. Moreover top material is so small that a frock of 2 year girl can be prepared. It's a great cheating.
Reference no of my order is 2535-M[protected]
I strongly required refund of the order immediately or I will put up the cheating case in prime minister portal.

Ihave Order Number: M[protected]and material was supposed to be delivered on 4-4-2017, i got aramax tracking number as: [protected], i contacted office in india, they said we have not received parcel. Than how tracking # generated.
Please let me know when i will receive material in Sharjah. Will i or not?
I m from Pakistan. i m too worried about my order.
I hope positive response

I have a complaint I want to return my order that i have placed[protected]
The material was not good and color was not proper and big issue is size though i spent$ 16 for stiching on each 5 dresses. They never replied my messages after the dresses were delivered.
Order id - M[protected]
Pls take return and refund my amount...

Order m[protected]
1. Item 1 – pink raw silk embroidered lehenga choli – the dupatta is missing – i need this asap
2. Item 2 – multicolour printed art silk ghagra-choli – not stitched as per picture – the ghagra is not stitched correctly as per the picture
3. Item 3 – peach printed georgette saree with blouse – i asked for sleeveless blouse or chiffon cap sleeve – you have applied something else and it does not look right – needs to be sleeveless or chiffon cap sleeve.
4. Item 4 - wrong colour bag sent, i ordered purple - this one is orange

Order m[protected]
1. Item 1 – blue embroidered banglori silk lehenga – the choli was requested to be stitched like the way you have made the pink raw silk one on the other order – please check the notes on the measurements i provided – this choli ghagra is too wide and we wanted much less gathering as per our measurements of the width.
2. Item 2 – asked for sleeveless – the way the cap sleeve is done ruins the look
3. Item 3a and 3b - asked for sleeveless – also damaged at the front
4. Item 4 - asked for sleeveless
All the other items not listed here in this order except item 1 – i requested 9.5 inch deep at the front and sleeveless – these are not 9.5 deep and most came sleeveless except those above, although none of them were stitched as per requirements as none are 9.5 inches deep.

Please can you urgently review this query and ensure you dispatch the dupatta for item 1 in order m[protected] soon as i need it urgently. For the stitching mistakes, please advise what we can do to resolve.

I bought a suit from Mirraw.com, when I received the suit, the quality of the embroidery was poor, the quality of the material was poor, the stitching was really poor. The suit did not match the picture on the website at all, it did not have a band collar where as the picture on the website did. The back piece was bigger than the front piece. I posted it back on the 24th of February 2017 and still till this date i have not received the refund. Every time I contact them they say, they haven't received the suit, it has cost me £20 for delivery charges. My experience with Mirraw has been astonishingly bad and as far as I know I will not be getting a refund, after reading the reviews I have realised there are so many out there waiting for a refund like me so be warned and do not even consider buying from Mirraw.

Order ID - M[protected]
Order Date - 06 Mar 2017
Delivery Date - 14 Mar 2017
Return Date - 10th Mar'17
Reason for returning: Did Not Recieve the Product
Courier Name: DTDC
Tracking Number: A36973385
Delivered Date: 16th Mar'17

There is no prompt response on any of my email from these guys. I am attaching dtdc courier tracking history clearly stating that the product is delivered at its origin successfully yet they didn't initiate the refund. Contact number provided by them [protected] will never help to escalate any issue. Customer support failed to respond to any of the email. Please Resolve this ASAP.

I ordered a product on 29th January 2017 and returned same on 6th February (it was in bad quality) via first flight. I had been sending emails regarding the refund status since then and not getting any reply. It is now about to 2 months, nobody replies to their email or the number is always busy.

Email address: [protected]@mirraw.freshdesk.com
Contact number: [protected]

This is regarding my order on 15th March 2017 which is not confirmed yet. Money has been debited though. No.[protected]. I have mailed 3-4times, but no action taken yet. Everytime a ticket is generated and nothing happens. The customer care number doesn't work. Even if I stay on line for 30mins nobody responds. I had ordered a saree worth 2100, which should have reached me in a week or so as promised, instead the order not confirmed yet. This my worst experience in online shopping. I am disgusted. I don't want any transaction with the company, just cancel my order and pay my money back.

Placed and order and made payment through PayPal

Few minutes later the order was automatically cancelled and no refund has been made!

Is it possible to change status to confirmed If that is not possible, please refund me back my money

Please can u tel me why order was canceled and if it cannot b processed, please refund

Order number : M[protected]

Our order no. :[protected]
Dr : 3/3/2017
Rs. 15, 097/-
We have received all items.
But still one ear zumkha by Kshitij Jewellers of Rs. 365/- is pending. We have not received the same till date. If it is not possible to deliver please refund our money. Please reply me on my email :
[protected]@yahoo.com.
The order value is very big for online shopping.

After reading these complaints I want to make sure I get a refund for my cancellation. I cancelled the order only a few hours after I placed it since it will not arrive in time number - M[protected]. Since you don't respond for 72 hours I want to make sure I will still get my full refund if you respond outside the 24 hrs. I don't want to be messed around and there is no number available on the website to call for service.

I placed my order on February 6th and after some days it showed me the order is in quality check, again after somedays it showed me my order got cancelled. I haven't cancelled my order. So, it is really disappointed and now the only thing I want is my money back. Please please please refund my money. My order number is M[protected]. Thank you so much and I hope you will reply.

I want to return my order the quality of product is not good………………my order no is M[protected] PLEASE GIVE MY MONEY BACK

Dear SIrs/Madam

This is the third time I am writing to you and the first complaint I had with Mirraw is still not resolved.

They sent me goods after I cancelled the order and then refusing to take them back.

I have not know a more fraudulent company. Trading standards in UK have been informed and I would like to take this further with trading standards in India. People need to know that this company not only sells cheap third class material clothes which look different online but are also fraudulent and don't honor their policies.

The least that should happen is people should know about this company and ensure they don't get duped by it.

I look forward to hearing from you.

I did not liked the quality of the product(ONE SAREE) then i requested its return...the site mailed me the process of return. I sent the product back through speed post on dt.10.03.2017 the person received mail the post on 11th march ..today its 16th march and i have not received my money back!!! You ppl are making me fool if i dont get a reply to this i will be constraint to approach the consumer court!...
By the way, no reply my mail.He said me, refund my money within 7 working days and already have gone 5 days. no reply no action my refunded money.
I am attched my returning tracking details.Please solve my problem as soon as possible.

I have ordered a dress online from mirraw they have sent me the wrong product.i returned the product to the given adress and now asking for replacement then again a courier comes from there side and again they are asking for m9ney which i had already paid them before now they are mot giving my money back now g8v8ng me the original product which i have ordered
My mail id is abhilash.[protected]@gmail.com

I had ordered for a material but the dress was very poor, trying to return it but the company is refusing to accept a return pick up and demanding customer to courier and the money will not be refunded. Pathetic service. Please pick up my product, I need it to be picked. I can't wait for your Silly explanation, your customer service is very bad to the core. I have the voice recording of your representatives.

I ordered an expensive saree online through mirraw.com . I was supposed to receive the order withing 15 working days. I received email from them that they are having technical error and order is delayed. I received this messaged a few times before they sent an email saying that the saree I ordered went out of stock and I will get full refund within 7 working days. I never recieved my money. Upon multiple emails they kept on saying next 3-7 days then next 3 days and so on. I am still waiting from my refund for an order I never received.

As per our last order no.6404-M[protected] which we have ordered but practically the product is not matching with the original so its very tough to accept so kindly return the product and return the money after all your charge or deduction

Hi Mirraw Team,

I made Payment on 16th October 2016 for Order Number: M[protected] .

"The NEFT transaction from your account number with reference number CITIN[protected] for Rs.759.00 has been credited to the payee at 06:13:18 on[protected]", this is message received from bank which states payment successful.

It has been more than 5 monthsI haven't received product nor refund from mirraw.

Not received any response from mirraw, regarding refund for multiple queries.