Mobikwik Complaints & Reviews

Address: Kashmir Srinagar

On December 24th 2020 during purchase on Myntra I paid through Mobikwik app my money deducted twice an amount of Rs. 463.75 twice but order was failed.

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Dear Sir/Madam,

I regret to inform you that, I make an upi transaction of ₹187 for Tata Sky Dth recharge by MobiKwik app on 30/12/2020. Money deducted from my account but not credited to the Tata Sky Dth account till now. So I am providing the following details about the transaction to cancel that & kindly refund the amount in to my account.

UPI- [protected]

RRN[protected]

In view of the circumstances as mentioned above, I request you to kindly arrange to credit the amount in my account at the earliest.

Yours faithfully,
Jyotiprakash Panda
Mobile [protected]

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Jan 5, 2021

Complaint marked as Resolved

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Address: 2nd Floor, Orchid Centre, Golf Course Road, Sector 53 Gurgaon Gurgaon District Haryana India - 122002

Website: www.mobikwik.com

I had done a amazon gift card purchase of 100 ...where 97 rupees were debited from my account and 3 supercash . But i havent received the gift card yet . I reported this issue and even after a week im not getting any satisfactory response . I want mobikwik to revert the money to my account or get me the gift card as soon as possible .
Attaching the ticket number for your reference
In screenshot

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Refund not received against payment.

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Address: ludhiana

Hello My name is Ruhi, i am belong to ferozepur city, Mobikwik Site Any without information deduct from my bank account, after that i transfer my money from wallet to my account, then extra charges apply from this side. its fair without any info you people deduct money.

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I, Shinoj.K.G is holding a MOBIKWIK account. I was holding an amount of Rs.2800.13 in my wallet on 16/12/2020.

On 16/12/2020, 10.11 pm I saw a fraudulent transaction done for

Amount of : Rs.2489.00

Transation Id : croma[protected]-[protected]

Compliant number: 17516187

I have raised this issue on 18/12/2020 .I got a reply from mobiqwik on 29th december that as the order is delivered they cant do anything.fraudulent activity in my account happened without sharing any OTP or any other information from my side but mobikwik is not supporting. my user ID is disabled by mobikwik so I can't use my wallet balance already 2489 rupees taken by fraudulent activity. I have given all documents from my side without my knowledge money deducted from wallet and used in chroma. Mobikwik ensured that fraud got order delivered extremely horrible customer service.mobilwik asking for I'd proof then questionnare then finally as order delivered can't do anything after 11 days as fraud got money. please unblock my account credit back my RS 2800

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Jan 03, 2021

Updated by SHINOJ K G I am extremely unhappy with the pathetic service provided by the MOBIQWIK CUSTOMER CARE. money was taken from my mobiqwik wallet without sharing any OTP or password i simply got a mail that rs 2489 deducted my account in croma. when i complained on 16th december mobikwik replied that they are blocking account and started the great investigation. After many mails they asked me to send my ID PROOF. after sending id proof no replies after sending many mails. then they sent me a questionnaire to fill. after that no information and after several follow ups finally sent mail on 29th december that they cant take the responsibility of the transaction as the fraud got the delivery booked with my wallet money.Then only i understood that they were helping the fraud to get his delivery. Then they are asking me to fill FIR in cyber cell. I have not shared any otp or password money was lost due to safety issue of mobikwik app. Now they stopped replying to the tweets also worst class customer service and app. When sending 10 mails they wll send a useless reply. i tried to contact mobikwik cusomer care number but there were nobody to pick my callsi held the phone hearing the music on the other side. Mobikwik is cheating customers and making them fool.

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I had to make a payment of 299 where i used my sbi debit card. The payment was failed but my money from my account was debited. I have the transaction details. My transaction is not even showing in mobiwik app. I need a refund immediately

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Hi.I have made a transaction for Rs 10499 from Mobikwik wallet to a account on 28.11.20 but it was failed & i have waited for 48hrs as per mobikwik instruction to return the money to my wallet but after 1 Month my money was not returned to my wallet.

My ticket no is #17257882. Pls do the needful to get my money back.

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Mobikwik complaint Ticket no. 17651390. Still after 2 days showing pending.
Please resolve my issue at the earliest as my due date of credit card bill payment is 30/12/2020.

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Dec 30, 2020

Updated by Dino Singh Please contact me immediately on [protected]

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Address: 25 Shri Nath Falt Near Autamba Society Khodiyar Nagar

Website: Yes

My card is bolckd zaakpay and unblock karu

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Address: dalganjan dafai chhota bazar chirimiri

Website: mobikwik

Recharge not complete but paisa account se cut gaya hai paisa refund v nahi hua hai

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Hello sir
I am ajeesh. My registered mobile number is [protected]. My refund amount to customers (total of 100 rs, 50 per each two customer ) didn't received. Please resolve this issues.

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Website: www.mobikwik.com

I am Ajay Kumar Gupta
My car number is up78cb9045.

I had car insurance with Bajaj Allianz general insurance company which was expiring so I renewed my policy through Mobikwik android app and made payment of Rs 4192 on 13 December 2020.
But insurance company said that they haven't received any payment. So I rised a complaint with mobikwik but after many reminder, any of mobikwik employee contacted me and have not provided any solution.

policy number is OG[protected]

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Hi team,

I have done credit card payment for below two transaction id. Please let me know the status of payment

MBK[protected]

MBK[protected]

Thanks,
Karthik M

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Dec 28, 2020

Complaint marked as Resolved

Hi Team, I did not any update from mobikiwk regarding credit card payment. I have follow up with the same issues. Yet to get updates.

Mobikwik customer support has been notified about the posted complaint.

Dec 28, 2020

Updated by karthikm92 Hi team,

I have made payment on 24th . Still payment not issued to bank or refunded. Please process the payment and update me the status for same.

Transaction I'd

MBK[protected]

MBK[protected]

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K

karthikm92

from Delhi, Delhi

Dec 28, 2020

When will mobikiwik issue the payment to credit gateway. could you please share why there was a delay in posting the payment

Reply

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A person misguided me telling that he can connect my number to phone pe and took all money from my account, I found in google that number was phone pe helpline number and that turned to be fake please help me I'm facing bad situation from that

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Mobikwik making unnecessary calls and messages for the payment. even though I paid the amount in full for the loan account number - DMI[protected]. I have no option left to file a suit in the honorable court and Reserve Bank of India...

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I called for phone pe help center, they asked me about card details all my money was debited plz plz help me

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Dec 25, 2020

Updated by Anagha D gowda I lost all my money when they asked details about my card, plz help get my money back

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Address: Bye pass sidhra, jammu

I have made transfer of Rs 19885/- on 10/12/20 the money had been withdraw from the mobikwik wallet on 23/12/20 but not received by the beneficiary.
Ticket no: 17380581
Order id : 5b60fad67960d
Contact no: [protected]

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Address: Bye pass sidhra, jammu

I have made transfer of Rs 19885/- on 10/12/20 the money had been withdraw from the mobikwik wallet on 23/12/20 but not received by the beneficiary.
Ticket no: 17380581
Order id : 5b60fb6fe5ecc
Contact no: [protected]...

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I got refund from ajio ..the same is shown in mobiwik transaction history but the amount is not reflecting in my wallet..its been 15days i am trying to contact to custmor care.. ???

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