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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 107

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V
vsptpm
Jan 9, 2021
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I've initiated a recharge on myjio app of 599 on the number [protected] using mobiwik wallet balance. Amount was deducted from the wallet but the recharge was not reflected on my jio number. When i reached jio customer care they've said no payment or recharge was initiated on this time period but the mobiwik transaction shows successful and they are saying it's the merchant's fault. Wallet amount was not yet refunded or the recharge was not yet initiated. BR0005OA01X5 is the transaction id of the mobiwik transaction.
Jan 9, 2021
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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Refund
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Rkprasad hi's reply, Mar 13, 2021
My account 9975786005
8 March 2021 refund my account [protected] Airtel money
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initiated a recharge on MyJio app of ₹555 on the number [protected] using mobikwik wallet balance. Amount was deducted from the wallet but the recharge was not reflected on my jio number. When i reached jio customer care they said no payment or recharge was initiated on this time period but the mobikwik transaction shows successful and they are saying it's the merchant's fault. Wallet amount was not yet refunded or the recharge was not yet initiated. BR000681QBNR is the transaction id of the mobikwik transaction.
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    K
    Kiruba1
    Jan 9, 2021
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    Resolved

    Jan 6 2021
    1741 rs debited pls refund my wallet
    Jan 9, 2021
    Complaint marked as Resolved 
    I'm sending UPI Google pay 1741 rs mobikwik but not my wallet pls refund my money
    Mobikwik customer support has been notified about the posted complaint.
    Jan 09, 2021
    Updated by Kiruba1     Pls refund my money 1741 rs

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      A
      Arvind Arjun
      from Delhi, Delhi
      Jan 8, 2021
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      Address: sivakasi

      Sir the transcation id isRJ[protected] is failed but they debited the amount from my bank and it took more than 2 hours they din't refunded me
      and i tried to contact customer support but the didin't response
      how can i get refunded?
      Mobikwik customer support has been notified about the posted complaint.
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        S
        sushiel verma
        Jan 8, 2021
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        In wallet history it is showing that payment is sucessful for Rs. 581 via upi but money is not added to wallet but deducted from my bank act.
        Oorder id is 5b852475a0697.
        Mobikwik customer support has been notified about the posted complaint.
        Jan 08, 2021
        Updated by sushiel verma         Money is still not credited to my wallet and mobikwik makes a false claim that problem resolved

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        Rs. 581 which was deducted from my bank account while updating wallet is not refunded.after raising complain, team replied that the amt will be credited in bank acxount but after 24 Hrs. The amt. is not refunded.
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          S
          sushiel verma
          Jan 7, 2021
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          Rs. 581 dedcted from bank account via upi, shows in history as successful transaction but mobikwik wallet not updated so far.after that i made a transaction of Rs 5 which is updated immidiadiately but Rs 581 is not updated so far.
          Order id is 5b852475a0697
          Mobikwik customer support has been notified about the posted complaint.
          Jan 07, 2021
          Updated by sushiel verma           Wallet not updated yet

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            S
            Sham Thimmaiah
            Jan 7, 2021
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            Please note I have done a payment of Rs.1422 against electricity bill (CESCOM) on 1st Jan 2021. The amount of Rs. 1422 has been deducted from my bank account against the transaction reference number[protected]. But I have not got any confirmation from your end on the same. I again checked the electricity bill on Karnataka mobile one app. It still shows the outstanding amount of Rs.1422. Kindly check and reverse the amount of Rs. 1422, so that I can re initiate the payment.

            Thanks & regards
            Thimmaiah K A
            Mobile [protected].
            Mobikwik customer support has been notified about the posted complaint.
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              S
              shasank goel
              from Delhi, Delhi
              Jan 7, 2021
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              I paid to myntra through mobikwik net banking and then i returned the product so myntra initiated a return secessfullt on 25 december 2020 but it has been 7 january 2021 but i didnt got my refund...
              REFRENCE NO.:[protected]
              Mobikwik customer support has been notified about the posted complaint.
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                A
                afzalhussain1c
                Jan 7, 2021
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                Rahul sharma [protected] on guise of helping fo cr of gold sold had drc15000 and transferred to mobikwik and vallet was looted
                Mobikwik customer support has been notified about the posted complaint.
                Jan 07, 2021
                Updated by afzalhussain1c                 Money 5000+800+1092 was looted from wallet.Gold sales 1000.Bank looted 15000.Axis .My phone [protected].
                He gets access to many other sim.

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                  K
                  kapilteck
                  Jan 7, 2021
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                  Dues payment rs 927.73 of mobikwik was not done on 5th jan2021 at 16:47:06., but amount deducted from my account while making paymnt through sbidrcard x5442 at 05jan21 at 16:47:06. Tx#[protected]error occured while making payment in mobikwik payment window.

                  Error is

                  oops::err_connection_timed_out.

                  Kindly resolve this issue asap.

                  [protected]@gmail.Com, mob no-[protected], name- kapil kumar.
                  Mobikwik customer support has been notified about the posted complaint.
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                    R
                    Ravindran Raman
                    Jan 6, 2021
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                    Address: 6/69 KUNDACHAPPAI THUMMANATTY P.O OOTY THE NILGIGIS

                    The amount paid through wallet Rs.18600/- is not paid to the Merchant. I made so many queries through ticket nos.
                    ticket ID 17570862, 17752670, 17777051

                    Till date there is no response from your end. I request you to kindly check and pay to the Merchant (MFIN) immediately.

                    The Mfin is making so much penalty on my due. So it is most urgent.

                    Thanks & Regards
                    R RAVEENDRAN
                    Mobikwik customer support has been notified about the posted complaint.
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                    Sir did u get refund
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                      M
                      Mohit Namdeo
                      Jan 6, 2021
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                      Address: Narsinghpur

                      My american express card blue card blocked by zaakpay so plzzzz my blue card unblock to zaakpay app
                      Mobikwik customer support has been notified about the posted complaint.
                      Jan 06, 2021
                      Updated by Mohit Namdeo                       Unblock my mobikwik blue card unblock to zaak pay

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                        K
                        Krisha Jaiswal
                        from Delhi, Delhi
                        Jan 5, 2021
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                        Address: Mumbai

                        Call came from customer care number
                        They told me to download ANYDESK app for further payment

                        Total[protected] + 6000) amount deducted on 04/01/2021

                        Amount credited on one mobikwik systems prgurgaon

                        Your Account xxxx4346 has been Debited INR 9000 on[protected]:19:51 ABB 1 = E-Commerce/[protected]/00218060/ONE MOBIKWIK SYSTEMS PRGURGAON HRIN/ Mogaveera Bank (10.Sa )

                        Your Account xxxx4346 has been Debited INR 6000 on[protected]:27:26 ABB 1 = E-Commerce/[protected]/00218060/ONE MOBIKWIK SYSTEMS PRGURGAON HRIN/ Mogaveera Bank (10.Sa )
                        Mobikwik customer support has been notified about the posted complaint.
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                          J
                          Jana Shan
                          from Powai, Maharashtra
                          Jan 4, 2021
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                          I have paid electricity bill of Rs. 1350/- through Mobikwik Android Application on 14th March 2020 at 1:59 pm. The Operator Reference Number is MK01009do6iy
                          Mobikwik Order ID is MK[protected]
                          My MSEB Consumer Number is[protected]

                          I have launched numerous tickets through Mobikwik Support but the response is to get a written confirmation from the operator (MSEB) that they have not received the payment.

                          However, the operator (MSEB) refuses to provide any written confirmation saying it is not their duty to provide any random confirmation letter or email. Any more requests results in their rude behaviour with us.

                          It has been more than 10 months and the issue is still not resolved.
                          Mobikwik customer support has been notified about the posted complaint.
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                            S
                            sebe
                            from Srinagar, Jammu and Kashmir
                            Jan 3, 2021
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                            Address: Kashmir Srinagar

                            On December 24th 2020 during purchase on Myntra I paid through Mobikwik app my money deducted twice an amount of Rs. 463.75 twice but order was failed.
                            Mobikwik customer support has been notified about the posted complaint.
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                              J
                              JP Panda
                              from Delhi, Delhi
                              Jan 2, 2021
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                              Resolved

                              Dear Sir/Madam,

                              I regret to inform you that, I make an upi transaction of ₹187 for Tata Sky Dth recharge by MobiKwik app on 30/12/2020. Money deducted from my account but not credited to the Tata Sky Dth account till now. So I am providing the following details about the transaction to cancel that & kindly refund the amount in to my account.

                              UPI- [protected]

                              RRN[protected]

                              In view of the circumstances as mentioned above, I request you to kindly arrange to credit the amount in my account at the earliest.

                              Yours faithfully,
                              Jyotiprakash Panda
                              Mobile [protected]
                              Jan 5, 2021
                              Complaint marked as Resolved 
                              Mobikwik customer support has been notified about the posted complaint.
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                                A
                                Anto98
                                Jan 2, 2021
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                                Address: 2nd Floor, Orchid Centre, Golf Course Road, Sector 53 Gurgaon Gurgaon District Haryana India - 122002
                                Website: www.mobikwik.com

                                I had done a amazon gift card purchase of 100 ...where 97 rupees were debited from my account and 3 supercash . But i havent received the gift card yet . I reported this issue and even after a week im not getting any satisfactory response . I want mobikwik to revert the money to my account or get me the gift card as soon as possible .
                                Attaching the ticket number for your reference
                                In screenshot
                                Mobikwik customer support has been notified about the posted complaint.
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                                  L
                                  Lakshmi Lakshaya V
                                  from Delhi, Delhi
                                  Jan 2, 2021
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                                  Refund not received against payment.
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    R
                                    Ruhi Wadhwa
                                    Jan 1, 2021
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                                    Address: ludhiana

                                    Hello My name is Ruhi, i am belong to ferozepur city, Mobikwik Site Any without information deduct from my bank account, after that i transfer my money from wallet to my account, then extra charges apply from this side. its fair without any info you people deduct money.
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      S
                                      SHINOJ K G
                                      Jan 1, 2021
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                                      I, Shinoj.K.G is holding a MOBIKWIK account. I was holding an amount of Rs.2800.13 in my wallet on 16/12/2020.

                                      On 16/12/2020, 10.11 pm I saw a fraudulent transaction done for

                                      Amount of : Rs.2489.00

                                      Transation Id : croma[protected]-[protected]

                                      Compliant number: 17516187

                                      I have raised this issue on 18/12/2020 .I got a reply from mobiqwik on 29th december that as the order is delivered they cant do anything.fraudulent activity in my account happened without sharing any OTP or any other information from my side but mobikwik is not supporting. my user ID is disabled by mobikwik so I can't use my wallet balance already 2489 rupees taken by fraudulent activity. I have given all documents from my side without my knowledge money deducted from wallet and used in chroma. Mobikwik ensured that fraud got order delivered extremely horrible customer service.mobilwik asking for I'd proof then questionnare then finally as order delivered can't do anything after 11 days as fraud got money. please unblock my account credit back my RS 2800
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Jan 03, 2021
                                      Updated by SHINOJ K G                                       I am extremely unhappy with the pathetic service provided by the MOBIQWIK CUSTOMER CARE. money was taken from my mobiqwik wallet without sharing any OTP or password i simply got a mail that rs 2489 deducted my account in croma. when i complained on 16th december mobikwik replied that they are blocking account and started the great investigation. After many mails they asked me to send my ID PROOF. after sending id proof no replies after sending many mails. then they sent me a questionnaire to fill. after that no information and after several follow ups finally sent mail on 29th december that they cant take the responsibility of the transaction as the fraud got the delivery booked with my wallet money.Then only i understood that they were helping the fraud to get his delivery. Then they are asking me to fill FIR in cyber cell. I have not shared any otp or password money was lost due to safety issue of mobikwik app. Now they stopped replying to the tweets also worst class customer service and app. When sending 10 mails they wll send a useless reply. i tried to contact mobikwik cusomer care number but there were nobody to pick my callsi held the phone hearing the music on the other side. Mobikwik is cheating customers and making them fool.
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                                        D
                                        dharshan bharadwaj
                                        from Hassan, Karnataka
                                        Jan 1, 2021
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                                        I had to make a payment of 299 where i used my sbi debit card. The payment was failed but my money from my account was debited. I have the transaction details. My transaction is not even showing in mobiwik app. I need a refund immediately
                                        Mobikwik customer support has been notified about the posted complaint.
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