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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 110

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R
Rajan075
from Powai, Maharashtra
Dec 7, 2020
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Hi Team,
I made on transactions but it was received by the merchandise and later I received the mail that my money has been refunded to my account. I checked my bank account balance but the amount is not created into my account.
Could please look into my problem why the amount has not been created into my bank account?

Regards,
Rajan kumar
+2 photos
Dec 9, 2020
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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    D
    dasmohanvg
    from Powai, Maharashtra
    Dec 7, 2020
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    Address: 1/308 Tavanur, Thamattat House Tavanur

    I have lost an amount of Rs.21, 000/-from my credit card today after a fraud transaction. The person called me and told me that your credit card points has expired and amount equivalent to the points will be transferred to my account.And they briefed my credit card number and soon after the call, a message has received in my mobile saying that RS.21, 000/- has done from your credit card using mobikwik.

    so i request that i want to get my money back to my credit card since this is a unauthorised transaction.
    Mobikwik customer support has been notified about the posted complaint.
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      S
      Sachin bista
      from Powai, Maharashtra
      Dec 7, 2020
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      Address: CRPF camp langjing Imphal Manipur
      Website: [email protected]

      R/Sir I made a transaction of(ordereld:5b5a5a1064735) Rs-5944.0 on 05/12/2020 through Mobikwik wallet from SBI to book flight ticket but the transaction got failed and amount deducted from my account but still now refund not came please refund my amount
      +2 photos
      Mobikwik customer support has been notified about the posted complaint.
      Dec 07, 2020
      Updated by Sachin bista       sorry sir as mentioned above date 05/12/2020 is wrong the right date is 04/12/2020 which I have transacted
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        S
        shubh04
        from Fatehabad, Haryana
        Dec 7, 2020
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        I have transferred amount of 4800 from my mobikwik wallet to bank account on 1 December 2020 but transaction failed on same day and my amount not refund in my wallet yet now. I have tried to connect with mobikwik team so many times but I am unable to connect with mobikwik team. So please check and resolve the issue.

        Regards
        Shubham verma
        [protected]
        +1 photos
        Mobikwik customer support has been notified about the posted complaint.
        Dec 09, 2020
        Updated by shubh04         Still not received any call from mobikwik customer support team..
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          R
          Ravi_1250224
          from Anantapur, Andhra Pradesh
          Dec 6, 2020
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          I made a merchant transaction of rs3181.71 to razorpay on 5th november 2020...through mobikwik wallet from Punjab national bank...the transaction got failed and amount deducted from my account but till now refund not came...
          Its almost one month...pls refund my amount ...
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            C
            Chetan Shamrao Kanse
            from Powai, Maharashtra
            Dec 6, 2020
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            Address: Mumbai

            Dear sir,

            Today I recharge my jio sim 399 on mobikwik but we have not receive as per your offer 100 RS cashback.
            Mobikwik customer support has been notified about the posted complaint.
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              M
              Mr zeeshan ali
              from Hyderabad, Telangana
              Dec 6, 2020
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              Hello,

              This is with regards to my wallet to bank transaction done on 30th Nov'20 on mobikwik

              Transaction shows pending since more than 5 days its worst to do transaction on mobikwik as i didnt get the money back to my account as refund this much long time for a refund to happen if its pending then i should have get mymoney back,

              I have raised a ticket too and no response yet, please i want my money back as soon as possible I am really worried and money is really important for me right now

              Mobikwik customer care is also is waste tried calling them many times they keep puting me on hold for so much time
              Mobikwik customer support has been notified about the posted complaint.
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                M
                mandli bhargava
                from Powai, Maharashtra
                Dec 5, 2020
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                Address: Hyderabad

                Request To Unblock Mobikwik Wallet. My registered mobile number is [protected].
                +1 photos
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                  M
                  mandli bhargava
                  from Powai, Maharashtra
                  Dec 5, 2020
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                  Address: Hyderabad
                  Website: Mobikwik

                  My name ia mandli bhargava. My registered mobile number is [protected]. My account 8s not login showing used disabled error. Today[protected] is my zip due date please solve my problem. Frds don't use mobikwik app.waste services
                  +1 photos
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                    J
                    john jinkins
                    from Powai, Maharashtra
                    Dec 5, 2020
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                    Sir,
                    I transferred 99000 rupees from my credit card to mobikwik wallet on november 19th 2020.This was done by mistake .after using 20000 rupees i asked them to transfer the balance 79000 rupees to my source card on that day itself.they accepted the request .Till today it is not processed.Their chat help system says we are lookin in to it.

                    They gave me a ticket number#17002399 and closed the ticket saying that they will transfer the money in 10 days.

                    i reopened the ticket and the y gave me another ticket number#17098738.this shows still in progress for last 15 days.
                    +1 photos
                    Mobikwik customer support has been notified about the posted complaint.
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                    Hello, You got the money back now? And are there any charges?

                    I also have the same issue as yours.
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                      S
                      Sunejagulshan
                      from Ranchi, Jharkhand
                      Dec 4, 2020
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                      I added money from my account to my Mobikwik wallet (registered mobile number-[protected])500/- rs that amount got added successfully. After that my account got disabled I even tried to login but couldn't get through. I got a pop-up stating user disabled.

                      I tried to reach Mobikwik customer care too but of no help. Nobody is responding.

                      Request you to kindly look into this.
                      Mobikwik customer support has been notified about the posted complaint.
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                        R
                        rajeshshukla455
                        from Mumbai, Maharashtra
                        Dec 3, 2020
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                        Very poor service by mobikwik, they use our money, more time i complain and sent the details of failed transaction but they not refund my payment. They not give any response only make fool to customer.
                        Mobikwik customer support has been notified about the posted complaint.
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                          S
                          Sandeepyamik
                          Dec 3, 2020
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                          Dear Sir I am doing credit card payment yesterday through mobikwik but after more than 36 hrs status is pending i try lot for talking mobikwik customer care but unfortunately no response from their side
                          Mobikwik customer support has been notified about the posted complaint.
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                            D
                            Deepikamangtani
                            from Powai, Maharashtra
                            Dec 2, 2020
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                            Resolved

                            Amount deducted from my account but not transferred to the merchant site

                            I have done a transaction on the Indigo app through Mobikwik wallet attached card and the transaction was successful from Mobikwik end but has not been successfully deposited at the merchant site that was Indigo. I have contacted the Indigo customer care and they told me that the amount would be refunded bck by Mobikwik as the transaction fault is from their side I have raised a ticket over the transaction but no response has been given yet....
                            +1 photos
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                            V
                            Viswanadh336
                            Dec 2, 2020
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                            I had made a recharge yesterday unfortunately it is failed but the amount got deducted later on I got a notification in mobikwik that the amount got credited but I didn't get the amount back I think mobikwik is a fraud app
                            +1 photos
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                              Z
                              ZBhau
                              from Powai, Maharashtra
                              Dec 2, 2020
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                              I had transferred Rs: 20, 000\- from my Mobikwik wallet to my ICICI bank account. The amount got debited but yet not credited to my bank account as the transaction shows pending in wallet history. I tried to get help on the this issue from Mobikwik application help section but it says you can't create ticket for the same as your previous issue has not been resolved.
                              Mobikwik customer support has been notified about the posted complaint.
                              View replies
                              Thank you Mobikwik team for support appreciated.

                              The money has been credited to my bank account same day.

                              Thanks and Regards,
                              Bharat Advani
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                                Z
                                ZBhau
                                from Powai, Maharashtra
                                Dec 2, 2020
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                                Resolved

                                User Disabled (wallet Blocked)

                                I added money from my credit card to my Mobikwik wallet 26165 that amount got added successfully. After that my account got disabled I even tried to login but couldn't get through. I got a pop-up stating user disabled.

                                I tried to reach Mobikwik customer care too but of no help. Nobody is responding.

                                Request you to kindly look into this....
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                                R
                                Rajkumar tvl
                                from Powai, Maharashtra
                                Dec 2, 2020
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                                01.12.2020
                                [protected]
                                refund amount to my payment gate way
                                +1 photos
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                                  A
                                  Atul Bisht
                                  from Powai, Maharashtra
                                  Nov 30, 2020
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                                  Address: Post office syalidhar talar badi almora

                                  Sir and mam please refund my money otherwise i complain ur my total money is 1774.26 and i have no money in my account
                                  +2 photos
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                                    P
                                    pankaj16790
                                    from Kolkata, West Bengal
                                    Nov 30, 2020
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                                    Address: Gurugram, India

                                    Dear sir,
                                    On Nov' 26th 2020 I have transferred Rs.1046.61/- from wallet to bank account but its is not credited into my account and amount debited from wallet and the status showed an error is 'Pending' It takes 3 to 5 days to refund into wallet bt today is 30/11/2020 still amount is not credited into wallet or in my bank account.
                                    Mobikwik customer support has been notified about the posted complaint.
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