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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 117

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R
Ritu Panwar
Aug 27, 2020
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Hi Mobikwik team,
Please find the respective details and help me to short out this issue as soon as possible.
I have been adding Rs. 9871 in my mobikwik wallet on 21.07.20, the same has been debited from my bank account but not credited into my mobikwik wallet.There has been showing a transaction decline error.
I have filed complaint with the respective bank for the same.
Thanks
Ritu Chaudhary
Aug 27, 2020
Complaint marked as Resolved 
Email id
Mobikwik customer support has been notified about the posted complaint.
Aug 27, 2020
Updated by Ritu Panwar I didnt get any update.
Please resolve it as soon as possible.
Sep 04, 2020
Updated by Ritu Panwar Could you please resolve my problem?
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    F
    Farha Fathima
    Aug 27, 2020
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    I paid electricity bill but it failed but amount is deducted from bank and not refunded.. No one will trust again plz return my money
    Mobikwik customer support has been notified about the posted complaint.
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      B
      Bhanwarlalsaini
      from Noida, Uttar Pradesh
      Aug 26, 2020
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      Address: [email protected]

      I had paid credit card bill Rs 30325/- but next day msg came that it has failed payment will refund in your account but since last two days it is not credited.
      Mobikwik customer support has been notified about the posted complaint.
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        P
        Purigali Aswathanarayanappa Nagendra
        Aug 25, 2020
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        Bajaj allianz igeneral insurance-pol. No. Og[protected]-00061734. Renewal premium of rs.7, 748/- paid on[protected] at 07:26am. Polyicy not yet renewed. I have received alert messages from bajaj allianz general insurance co for renewal of the abovesaid policy. What is the status.
        Mobikwik customer support has been notified about the posted complaint.
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        Order No.MBK[protected]
        Reply
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          S
          Santsoh Rajbhar
          Aug 25, 2020
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          Address: Good Earth Business Bay - #601, 6th Floor, Sector 58, Gurugram, Haryana - 122101, India

          Hi
          I transferred money from mobikwik wallet to bank account on 20/08/2020 but till date i have not received money in my bank account i also raised complaint from mobikwik wallet but no response received yet. Please look into this. Ticket#15922550
          Mobikwik customer support has been notified about the posted complaint.
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            M
            Munaf Qureshi
            Aug 25, 2020
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            Sir I pay the electricity bill on 24th August 2020 by mobiwik site. But bill is not paid and amount of ₹6566.25 deducted from my bank account. I request you please refund my money .
            Bill consumer No.[protected]*4
            Name on bill:Abdul Rashid Qureshi.
            Due date : 26/08/2020.
            Mobikwik customer support has been notified about the posted complaint.
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              9
              908240sourav
              from Bengaluru, Karnataka
              Aug 23, 2020
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              Hi team my mobikwik account is showing user is disabled after entering otp. On 05.08.2020 @[protected], customer care confirmed with his/her manager that my account will be unlocked in max 24 hours. But my account is still locked! I have almost 1000 supercash balance and getting expired. Regards sourav dutta [protected]
              Mobikwik customer support has been notified about the posted complaint.
              Aug 23, 2020
              Updated by 908240sourav               My Account has been blocked from last 2 months, even after several follow up.
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                S
                Santosh Gite
                Aug 20, 2020
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                Dear Sir

                I was done money transfer from last three days but transaction not done on hdfc credit card

                I had discussed this issue with bank, telling that problem is with mobikwik

                Please resolve this issue why this transaction not done
                Mobikwik customer support has been notified about the posted complaint.
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                  B
                  Biraj Dhar
                  Aug 19, 2020
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                  I have initiated payment amount of Rs.1045.15 dated 18.08.20 for Assam electricity bill but the payment is not successful. Till now amount is not refunded. Please help
                  Mobikwik customer support has been notified about the posted complaint.
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                    C
                    Chandrakishor kazi
                    Aug 19, 2020
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                    Resolved

                    I pay credit card bill but not paid transaction is faild Transaction id MBK[protected] dt 13 aug 20 but not refund my wallet or bank account only show refunded but not refund my ammount and not any service centre take action till to date.
                    Aug 20, 2020
                    Complaint marked as Resolved 
                    Solved my problem Thanks mobikwik customer care.
                    Mobikwik customer support has been notified about the posted complaint.
                    Aug 20, 2020
                    Updated by Chandrakishor kazi                     7days complete but not refund my ammount Rs. 2818.51/- in my bank account. only Mobikwik show refunded but not refund. All Mobikwik dada and my bank data screenshot attached herewith.

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                      M
                      Mohanraj Kandasamy
                      Aug 18, 2020
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                      Refund amount airtel payment bank account
                      Mobikwik customer support has been notified about the posted complaint.
                      Aug 18, 2020
                      Updated by Mohanraj Kandasamy                       Refund amount airtel payment bank

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                        B
                        Butter Thief
                        Aug 17, 2020
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                        Address: No.4/227, road street manguppam rathinagiri post Ranipet pin:-632517

                        Made ICICI credit card payment on 1st August 2020 of amount Rs. 6201. They told me the payment failed after few days and the amount will be refunded back in 7 to 10 working days. Till now the amount has not been credited back to bank account. Seeing reviews here that they are doing the exact same thing to many other customers. Do take action to refund the amount as soon as possible and prevent them from doing this to other customers in future. Attaching the app transaction screenshots.
                        Mobikwik customer support has been notified about the posted complaint.
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                          A
                          ananthu v a
                          Aug 17, 2020
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                          Resolved

                          Address: Good Earth Business Bay - #601, 6th Floor, Sector 58, Gurugram, Haryana - 122101

                          I paid my credit card bill of rs. 10000 through your app on 03/08/2020. But on 06/08/2020 the below attached message regarding 'refunded amount' message came, but the money not received yet. Sadly your customer care number is not useful for customers. What should i do now?

                          My refund order id: mbk[protected]
                          Aug 20, 2020
                          Complaint marked as Resolved 
                          I've contacted the mobiqwik team using [email protected] with the concerned issue. They contacted me back after 3 days and today 14 days after the transaction, i've got my refund.
                          Mobikwik customer support has been notified about the posted complaint.
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                            R
                            Rishikesh kumarvGupta
                            from Jamshedpur, Jharkhand
                            Aug 17, 2020
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                            Address: Jojobera camp near shiv mandir

                            Hello sir/mam
                            I was paid for credit card bill payment
                            Cost of 5970 but is on process now I got mail from mobikwik
                            But I didn't get any refund from mobikwik
                            I will attach the transfer details
                            Check it and help me out please
                            Thanks mobikwik team
                            Mobikwik customer support has been notified about the posted complaint.
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                              W
                              Web Tech Video Channel
                              Aug 17, 2020
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                              Address: 264,C.S.A. NAGAR COLONY DAROGA KHERA KANPUR ROAD LUCKNOW, SCOOTER INDIA LTD

                              Order Id: 5ad0cb3533362
                              amount deducted = 717.99/-
                              date 17 August 2020
                              Mobikwik customer support has been notified about the posted complaint.
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                                S
                                Sushil Kumar Dey
                                Aug 17, 2020
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                                Resolved

                                Credit card payment failed on Mobikwik and refund not credited back to bank account

                                Hello,

                                Made ICICI credit card payment on 1st August 2020 of amount Rs. 34500. They told me the payment failed after few days and the amount will be refunded back in 7 to 10 working days. Till now the amount has not been credited back to bank account. Seeing reviews here that they are doing the exact same thing to many other customers. Do take action to refund the amount as soon as possible and prevent them from doing this...
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                                S
                                Shanmukhi Kovelamudi
                                Aug 17, 2020
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                                I have tried to recharge my airtel DTH today. My money got deducted and I received a deduction message which has been transferred to Gurgaon, Haryana. I need a refund or recharge.
                                Mobikwik customer support has been notified about the posted complaint.
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                                  S
                                  Subhodip Singha
                                  from Dimapur, Assam
                                  Aug 17, 2020
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                                  Address: haryana

                                  I have recharge on this [protected] and [protected] number with top up of rs 74 two times with top up deduct ed on 16th August 2020 ko and didn't refund my total amount of rs 148 into my bank account and didn't registered my complaints from mobikwik app
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    S
                                    sathyasanta
                                    Aug 15, 2020
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                                    Address: Plot no 4 KG orchid A block F3 Ramakrishnanagar, 1st main road Adambakkam chennai 600088

                                    On 14.08.2020 i wanted to remit rs.980/- for the tamilnadu electricity board bill. There was a balance of more than 1000 rupees in my mobikwik. It asked my credit card details. I furnished all information. Rs. 980 is deducted from my credit card. Bu that amount was not debited in the electricity board account. St. 1. I would like to know why i was not allowed to use my balance in mobikwik? 1. Why i was not allowed to make use of the mobikwik balance? 2. Why the sum of rs.980/- paid through credit card has not remitted for the elecrticity bill?
                                    Please reply
                                    M. Sathyan ([protected]) e. Mail id. [protected]@yahoo.co.in
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      A
                                      avi@2223
                                      Aug 13, 2020
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                                      On 5aug at mid night... I was ordering on myntraand payment doing by mobikwik... But my amount got deducted and the order on myntra was not done... Main problem is that it takes 1 week and yet my money not refunded. Sp please take action on my problem
                                      Mobikwik customer support has been notified about the posted complaint.
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