Mobikwik Complaints & Reviews

On 08.02.2020, recharged for [protected] (Bsnl, amount rs. 1551) through mobikwik (Registered no: [protected], transaction id : mbk[protected]. Money successfully debited from wallet. Recharge not credited. I have talked with bsnl customer care, there is not any record of above recharge. If they have not received it, where did the amount go? Bsnl denied to send any message or email regarding the same. Only one way to confirm is to call on 1503 / [protected]. Further, i had created a ticket with id 13797727. As per their commitment i should receive a call within 24 hrs. It has been more that 48 hours, so far i did not receive any call!! Neither, did i receive any reply or status of refund. Already registered a complaint on consumerhelpline.gov.in. But no response so far from mobikwik.

My mobile no is [protected]. I have paid rs 979 dated 13 feb 2020. But amount is not shown in the electricity department. It is also not shown in my mobiquick amount howeve amount ois deducted from my bank account.
Your customer care ddepartment is not picking the phone.
Its is highly unproffesional way to resoolve the issue.
Please provide the appropriate fedback on my mail id and mobile. And update my payment. I will be not responsible to pay the penalty.

I made a payment on realme.com from mobikwik wallet of rs 19998, the transaction failed but the amount debited from my wallet. I reported the issue to mobikwik and they asked to wait for 7 days already 13 days have been passed but the issue has not been resolved.

Date 1 feb 2020
Transaction id: mb[protected]
Amount 19998
Wallet no. [protected]

Please refund the amount asap.

I have attached all the proof for the message and screenshots for the mobikwik app.

My no. Is [protected]

On 31st night around 1:30am there were 15+ transaction done with out my notice and that too with out any otp and also rupees 42900 was deducted from my wallet.

Why there is no security for the getting otp on my mobile directly amount deduction message i got.

There is gift card purchased shown by rabindra nath das kindly take the action on it.

Please investigate the issue.

When i tried to transffer amount from mobkwik wallet to my bank account, due to the mobile network issue i didn't receive otp. Then i clicked on resend otp and recieved it. But when i tried to submit otp, the application showed that transaction completed amount to transffered to bank without submitting otp, the amount got deducted from my wallet and not added to my bank account.

I have already raised a ticket on feb 10th 2020...

Hello Consumer Complaints This is Mandeep Singh Chani From Delhi.
Today I am Making a complaint for unauthorised transactions made by mobikwik last day from my wallet Even the Recharge was Not processed by them.
I was recharging my DTH Last day with Mobikwik app but the recharge was cancelled And money (AMOUNTING 252.11 Rupees) was deducted. AFTER that i tried 2nd time but same thing happened and money was deducted from account. Therefore After that i tried third time and recharge was processed. But money deducted from account has not reimbursed till now.
To Get Reimbursement i tried to contact them by phone calls and mails but got no response.
Moreover i also tried to write the matter to Customer Support Assistant in Help And Support @Mobikwik whereas they gave me a Ticket Id 13802000 And said to wait for 24 hrs but nothing happened till now.
All in all inthe end,
I want My 524.22 Rupees back. I think you guys will help me out in this concern. TIA .

Someone done unauthorised transaction from my mobikwik account on paymatrix website to pay house rent on 4 jan 2020.

I raised complaint on both mobikwik and paymatrix on same day 4 jan 2020 over email.

I received reply of paymatrix on same day that they blocked that user account and initiated refund which will be processed in 10 working days.

Then after 24 hrs i got reply from mobikwik that they put permanent hold on my account and asking my id proof and fraud transaction details. I sent all required details through email.

After one week i got mail from mobikwik that "
Upon conclusion of the investigation and based on its results we wish to inform you that we are unable to bear any liability for
The consequences in any and all such events where your personal information has been willingly or inadvertently shared by you
With any third party and thus are unable to accept any liability for any alleged misuse which you have highlighted in your recent
Communication. You would agree that this high level of protection can only be effective if you follow certain security practices
Yourself. You must never share your mobikwik account or login details (But not limited to password, email address etc.) with
Anyone."

Paymatrix already confirmed that refund successfully processed. Still mobikwik not giving any reply despite of sending reminder e-mails.

Very surprised & regret to say that after 18 days, mobikwik has not recharged/ refunded/ take any action taken in the matter.
Whereas two times complaint on this platform, called on their contact no [protected] (I got call from this no one time when i was asked my debit card no. Which i didn't provide) no response from that day which shows that this co. Is a fraud who takes money from customers by mispresenting their ad online.
Kindly do the needful for refund of money.
K l vadhwani
[protected]
[protected]

I ordered a amazon gift card of rs 100 by mobiqwik on 3 january 2020 but don't get my gift card into my email. I had complaint the customer service many times but got no response from them. Please help me with that regards. My order id is - 5e0f650a46e0fb001d
Please help i will cry and unhappy using mobiqwik and if my resolved is not solved then i will know that mobiqwik is a fraud and i will telly relatives to not use mobiqwik and i will rate it 1 star in google play store. So please help with my regards.

My login no. [protected] when i try to log in, application said for otp, but not getting otp & said that my account is block. And 2nd major thing is that 5000/- bajaj instacredit loan activated to my wallet without any information, then i complaint bajaj finance group and sent a mail, but did not get a call back. And this is periodic loan which is charged me 1800/- rs for 3 month. Please resolve my problem as soon as possible. Loan amount 5000/- and 3 months loan acitvated, this amount in my wallet are not transferable. So that's why this is a big problem and i can't login with my number, otp not getting, i have try so many time but the problem still persue..

I make a payment of inr 20000 to my mobikwik wallet from my hdfc bank credit card account via netbanking, but it gave some error after successful payment. Amount got deducted from my account, but still wallet shows rs 0. I have tried getting in touch with the customer care of mibikwik but no response whatsoever. Kindly look into the matter and resolve it. Thanks!

Dear concerned,
At 10:24 pm today (7-february-2020), i was trying to recharge my tatasky account and uploaded money via hdfc net-banking. Rs. 400 was deducted from bank but amount did not get uploaded on wallet and tatasky account not recharged.

I have also raised a help request on app. Ticket id is 13767859

Request your immediate attention on the matter and resolution.

I'm new user & using mobikwik app, via bajaj finserv i had applied for insta wallet 10k
There was my wallet balance rs. 10000

But i have changed my primary no. From [protected] (Bsnl) to [protected] (Airtel)
No. Via customer care on 9th no. But he didn't nform me that wallet balance will not carry forward.
All services carryforwarded but my
Rs. 10000 wallet balance is showing nill?
Now i am loging back with my old number. Its showing your this account is desable.
And now my old number [protected] parmanantly deactivated.

My loan emi is on what i do i did not you this balance yet.

Please do need full and resolve my query
Eighter transfer my wallet amount to new mobile no. Which is [protected] or active my old account which is [protected] with wallet balance. Or refund my money.

As soon as possible

Non of yours customer care number contactable.

I hope i don't need to go next level.

Thankyou

Best regards
Amit kumar
Contact no. [protected]

My name is nitheesh ignatious.
My mobikwik wallet pin is blocked.. I did send a email, they hav redirected me to the help section on the app, which i tried several times, the same is not even opening to post a ticket..
Requesting the concerned to please resolve my issue as soon as possible, as i have some pending transactions.. Also attached some valid docs for reference

Thankyou
Nitheesh ignatious

Hi all i filled petrol two times from mobikwik and that amount was deducted from my bank account but not received to petrol pump and then again i use mobikwik again for online amount send and again money deducted from my bank but its did not received to petrol pump, i complaint lot of times to mobikwik and they said we will refund your money in 15 days but still i did not received from last 4 months and now they never response to my mails i have ref no also as below pleasae help me to get back my refund that transuction was 6 sept 2019.

Ref no[protected]
Ref no[protected]

I had Done Mobile Recharge to my father's mobile Number Through Mobikwik App for Rs.1584...my money has Detucted from my Bank My No Recharges Had Recieved Yet.. I tried To reach All Your Customer Care Contacts But No people are available to answer my calls... Totally disappointed and I need My Money Back or My Recharge Has to be done... Kindly Help..

Today someone called on my dads called saying he's my friend and he needs some money and asked my father for my debit card no, my father gave my debit card no and they withdrawn 5810 rupees from my account. 1 transition of 3810 and 1 of 2000. He asked my father for the otp and my father gave him, than they said your account is empty give me another card no then my father called me and told me about this. So help me and tell me what should i do

Dear Sir,
My name is Sachin Khare and my contact number is [protected] and my email id is [protected]@gmail.com. I tried to recharge my UTS app wallet using mobikwik gateway on 5th Jan, 2020. The money got debited from my bank account using phone pe.
When I checked with phonepe team they said that the transaction is successful and I need to follow up with Mobikwik only for why the money has not been transferrred to Recharge wallet o[censored]TS app.

Kindly advise me how can i get my money back in my account

Recently someone accessed to my mobikwik account and purchased a gift card of rs.1000 from it. I have no idea who is this receipent. Even though i received an otp message from mobikwik and i complaint about it at the moment. Till the time they responded for it some1 purchased the gift card from my money. I have complaint thrice and till now complaining yet no solution has been given from their team. No action has been taken for this fraud yet. I want my money back. The time you'll get useless response from mobikwik you'll get bankrupt. I want my money back. I didn't purchased any gift card. Share the details email id or contact number, location from transaction was done of that person who received this gift card. If you can't do anything share the details with me only. It my hardwork money and i'll not let it go like that. None of mobikwik customer support get it resolved useless support and their team. Hence it proved mobikwik is no more longer safe to use. It should be banned.

Hello sir, on 3rd February 2020. I used mobikwik app to purchase amazon e-gift card worth rs 680. I used my debit card as a payment mode. Amount got deducted from my account. But still i have not received the gift card from mobikwik. I already raised a complaint on this but no response from mobikwik. I am posting my transaction details below.
Order id- 5e3832b3c9e77c001ef8bd1c
Ticket id[protected]
Please solve this issue.