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Updated: Feb 21, 2026
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Mobikwik reviews & complaints page 126

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B
binukchitteth
Apr 6, 2020
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Website: Www. Mobikwik. Com

I had recharged my electricity bill of rs 1416 (Kerala board) through mobikwik app. On checking it is found that the recharge is not succesful and the amount had been debited from my account. The order id is 903ea76594a0. The recharge is done on 04..4.2020. Even i had contacted kerala electricity board and state bank of india. Even they came into the opinion it is the mistake of mobikwik application and they even said there are frequent complaints of this type aginst mobikwik and other online payment applications. Please look into the complaint and take necessary action. If not, i may even go to consumer court on behalf of my complaints and other who are facing these sort of complaint as am an advocate. So either credit the amount into my account as soon as possible or make the recharge successful.
Mobikwik customer support has been notified about the posted complaint.
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    D
    Dishay
    from Mumbai, Maharashtra
    Apr 5, 2020
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    I paid my icici credit card bill of rs 19000 of month march, on 3st april using mobikwik mobile app but not updated yet in bank account please check the detail
    Card number 4375-*-*-4000
    Mobikwik transaction-id mbk[protected]
    Mobile number 6*45
    Total amount paid 19000

    Mobikwik said 48 hour to complete the payment but still payment is pending
    Please help me because after 5 may icici bank charges me to late payments fee so please sir you say mobikwik company add payment with late payment fees of payment because mobikwik company said 48 hours but not complet payment through this time of period

    I have sent too many mails to company and calling to customer care number but no one is replying
    I also trying to contact zaak epayment services private limited for related concern but also they are not replying,
    Please sir help me
    Mobikwik customer support has been notified about the posted complaint.
    View replies
    Hi Sir,

    Yesterday my customer has transferred money into my account but it is not showing in my wallet. Kindly resolve issue at earliest i need money
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      A
      arun khatiwala
      Apr 5, 2020
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      Hello,

      On march 22, 2020 i added 10000 rs in my mobikwik wallet. But, only 7120 rs was added in my wallet.

      In history, it shows 10000 rs added successfully and in next transaction it shows "wallet debit against mk010088n7el" and 2880 rs is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any proper response.

      Only response from customer care is that amount is debited against previous unsuccessful transaction (Mk010088n7el).

      I asked mobikwik for details about this "mk010088n7el" transaction but no response from mobikwik team.

      This transaction is illegal... I need my money back in my wallet.
      Mobikwik customer support has been notified about the posted complaint.
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        D
        Devendra Narwriya
        Apr 3, 2020
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        i have made my credit card bill payment through mobikwik not updated yet in me bank account

        I paid my credit card bill of rs 47135 of month march, on 1st april using mobikwik mobile app but not updated yet in bank account please check the detail
        Card number 5593-*-*-2816
        Mobikwik transaction-id mbk[protected]
        Mobile number [protected]
        Total amount paid 47140

        I have sent too many mails to company and calling to customer care number but no one is replying
        I also trying to contact zaak...
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        R
        Rinkuparmi
        from Delhi, Delhi
        Apr 1, 2020
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        Hi,

        Today my wallet account no. [protected] having issue o[censored]ser disabled. Kindly enable it my amount of 10000 stuck in account. And i need it urgent as you aware that already crisis is going on. Kindly enable it, i have shared doc, s on mail. Pl. Do needful. Pl. Share the reason of account disabled to take precautions of things. Early response would be highly appreciated.

        Regards
        Parminder singh
        Mobikwik customer support has been notified about the posted complaint.
        View replies
        My credit card bill payment failed and my refund not received amount 23600/-
        Reply
        Dheeraj gurunani's reply, Apr 1, 2020
        Amount not credited my account
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          O
          Omkar74
          Mar 31, 2020
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          payment is debited but not get transaction receipt

          On 26 march 2020 i made a electricity bill payment transaction rs 2380. The transaction is done on mobiqwik app and that time i appiled supercash rs 35 for that transaction. When i was doing that transaction the the wrong cvv i first time enter in that perticular transaction so the money not deduct. Transaction get decline. Later on i made next transaction same way for same litebill.in that transaction otp and all the things i put proper...
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          Saleel Kulkarni
          from Powai, Maharashtra
          Mar 31, 2020
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          I have done my credit card bill payment on 21/03/2020 and 22/03/2020 of rs.1000/- each through mobikwik the amount was debited from my account (Screenshot attached) but the transactions failed.. Refund was initiated from mobikwik for the failed transactions on 23/03/2020 (Screenshot of concerned mail and transaction history of application attached) but the refund amount is not credited to my account till date (Screenshot of bank statement attached)
          Mobikwik customer support has been notified about the posted complaint.
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            A
            Amaan Memon
            Mar 30, 2020
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            Hello, i did a international recharge (From india to indonesia) of rupees 535 but the recharge was failed so i retried 3 more times but it failed all the times. I got the email from mobikwik that they refunded the money to original payment source but when i checked my bank balance and bank statements, the money was deducted but no refunds. Please check the issue. Thanks!
            Mobikwik customer support has been notified about the posted complaint.
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              S
              sksdhami
              Mar 28, 2020
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              Address: 2nd Floor, Orchid Centre Golf Course Road Sector 53 Gurgaon, Haryana 122002, 122002

              I had transferred rs. 99.00 x 2 to them vide (Transaction id: bse[protected]

              Mar 27, 2020 10:37:51 am & transaction id: bse[protected]

              Mar 27, 2020 10:35:56 am) to charge my bsnl mobile but that did not happen. The site said the money had been credited to my bank but that is not so. Upon complaining i was told the money would be credited to my wallet but that also has not happened so far.
              All attempts to report the fraud in the site are being cleverly warded off.
              My first transaction with them has not been a good experience so far. Please direct refund the amount to my credit card immediately.
              Mobikwik customer support has been notified about the posted complaint.
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                D
                deepak kumar mittal
                Mar 26, 2020
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                Address: 21 VINAY NAGAR COLONY BODLA ROAD, Agra, Uttar Pradesh, 282010

                Dear sir
                I purchase gift card of amazon from movikwik on 26 mar 2020 for rs. 655 .
                I paid 631.79 from credit card and 33.21 super cash balance. Credit card amount detected but supercash bal not detected. It happens two times.
                Neither gift card is issued nor amount refund.
                Order id 5a1bd4a94bf79
                5a1bd42d209bc
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                  A
                  Adv Pravin B Khandare
                  Mar 25, 2020
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                  Address: B 302 Raghav CHS Mhatre Chowk Manjarli Badlapur Thane 421503, Thane, Maharashtra

                  I transfer money to Google play store by mistake get back money to my mobikwik wallet account
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                    A
                    Anto98
                    Mar 24, 2020
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                    Address: Good Earth Business Bay – #601, 6th Floor, Sector 58, Gurugram, Haryana 122101, India.

                    Hello sir, on 23rd march 2020. I used mobikwik app to purchase amazon e-gift card worth rs 678. I used my debit card as a payment mode. Amount got deducted from my account is 644.1 and 33.89 by applying super cash. But still i have not received the gift card from mobikwik. I already raised a complaint on this but no response from mobikwik. I am posting my transaction details below.
                    Order id - 5e78ebe546e0fb001d9aafc1
                    Ticket id[protected]
                    Please solve this issue soon.
                    Mar 24, 2020
                    Complaint marked as Resolved 
                    They called me ...and asked for some kind of otp ...they were not willing to speak in english ..i cant understand as well ...so i didnt share the otp which was sent to my mobile ...becoz mobikwik itself says they wont call or mail ask for otp ...so i told them that and they put down my call ... Later another call came but it wasnt clear ...so i cut that too ...and later came the notification of my gift card .
                    Mobikwik customer support has been notified about the posted complaint.
                    Mar 24, 2020
                    Updated by Anto98                     Beware of this guys who call u as on behalf of mobikwik ...i think they are frauds ...this guy called me now and asked me for the details for my card and all ...but i refused and he cut the call ...when i called back his cellphone was switched off ...so better be careful of these kind of predators .
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                      K
                      km24
                      Mar 23, 2020
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                      Address: 17 b harisava lane behala kol 60, Kolkata, West Bengal, 700060

                      Mar 23, 2020 3:09pm
                      Paid from card (#orderid:5a1825a0e23ea)

                      Transaction id: 5a1825a0e23ea

                      Paid :₹ 45.61
                      But still not recharge has been done and amount deducted from my debit card ofboi amounting rs 45 andthe recharge for the number[protected] is failed pleaselook into the matter other wise we will complain it to the higher authorities as sooon as possible...
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      Mai apna mobikwik se mobile number [protected] se rs 1498 ka recharge ho gaya hai sahi recharge 1499 ka hai please return my rs 1498

                      mobikwik mobile number [protected]
                      Reply
                      Amit1king's reply, Mar 21, 2020
                      my recharge number is 9708081234 idia bihar rs 1498

                      my number is jio 7004818644 /idea 9708081234/ vodafone 7870090079 /airtel 9934714670
                      plese help
                      I have transferred the money of 3, 850.00, including transaction charges 4, 006.74 on Mar 23, 2020 from wallet to bank account. Still not credited to bank account. My ticket number 14262048. Still pending in mobikwik. Please resolve the issue.
                      Reply
                      This si fraud app, 501 deducted yesterday but not received.
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                        A
                        Aasim Hussain
                        Mar 22, 2020
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                        Address: No 119 Bradshaw Street Nehrupuram, Nehrupuram, Bangalore, Karnataka, 560001

                        User disabled on my registered mobile number [protected]
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                          N
                          Nand k soni
                          Mar 21, 2020
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                          I had adding money of 590rs before 3 days to my mobikwik wallet... Money got deducted from my bank account but not transferred to wallet yet.. I had also registered complain nd report against them before 2 days but none have given any response to my issue.. I request them to transfer my money as soon as possible otherwise i will take strict action on this company very soon..

                          Thnk you
                          Mobikwik customer support has been notified about the posted complaint.
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                            A
                            Aman Burnwal
                            Mar 19, 2020
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                            Address: Burdwan, West Bengal, 713340

                            I had purchased 2 amazon gift cards total worth 664 rs on mobikwik today but still didn't get my amazon gift card and my bank has deducted that balance. First i had buyed a gift card worth 332rs but it didn't become successful then i buyed it again and didn't get that too but after this my bank deducted total 664 rs and i want a refund or my amazon gift card. Plz solve this problem as soon as possible.
                            Mobikwik customer support has been notified about the posted complaint.
                            Mar 19, 2020
                            Updated by Aman Burnwal                             On 19/03/2020 I had purchased a Amazon gift card worth 332 RS and used 16rs as super cash but after buying this my bank deducted 316rs balance but I didn't received Amazon gift card so I buyed it again but it again deducted my bank balance and I didn't received any gift card.i want refund or both Amazon gift card.plz help me as soon as possible
                            My phone number:[protected]

                            View replies
                            I have made mobile bill using mobikwik and amount got deducted but i see there is no payment made against my number even after deducting the amount. I want to look into this and solve my issue. I have reached customer care many times and i see no response and i have written this complain over the application and it's been 3 days no one is looking.
                            Reply
                            MBK[protected] order id.
                            Mobile registered [protected]
                            Name sanjay kumar poddar
                            Taken money 16950 as credit card bill payment.
                            Given 72 hours of refund or update time. But no getting till now after more than 80 hours.
                            Now i am checking that this company taken always large amount customer target.
                            Please help me to bring out this money
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                              tripathy91
                              Mar 19, 2020
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                              Address: Biswanath Bhawan,Nadikulasahi,Sikharpur, Cuttack, Odisha, 753004

                              While login it shows user disabled then how i will make the zip outstanding and mobikwik is charging penalty. After sending so many mail to their help desk regarding the problem but they are not taking any action to solve my problem. Till now my user is disabled. Mobikwik is charging penalty upon penalty and says that it will affect your cibil score.
                              Mobikwik customer support has been notified about the posted complaint.
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                                S
                                Sureshbhatt525
                                from Powai, Maharashtra
                                Mar 19, 2020
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                                Resolved

                                ‌ dear sir/mam,
                                ‌on march 17th 2020 tried to purchase amazon gift card for 549 and applied supercash and paid rs 521.55 through debit card and filled in otp. Money has been deducted from bank account. I also complained in mobikwik customer support and my ticket id is 14203305 i didn't got any response from mobikwik. And i neither received amazon gift card nor any refund. I request you to refund or give amazon gift card as early as possible.
                                ‌
                                ‌
                                ‌
                                Mar 20, 2020
                                Complaint marked as Resolved 
                                I received refund today. Thanks consumercomplaints.in and mobikwik
                                Mobikwik customer support has been notified about the posted complaint.
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                                  pranmandal
                                  Mar 17, 2020
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                                  On 15th march at 14.45 hrs a job service provider hariyana base company said name was "abroadjob" through my Aadhar card and my mobile number at the time of pay payment of registration charge it ruin my account within one minute two transactions happen the cheque numbers are
                                  1.[protected]
                                  2.[protected]
                                  in description "ONEMOBIKWIKSYSTEMSPGURGAONHRIN-15/03/20 14:45:26/0655 & 14:45:26/0655
                                  Photo attached
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  My user ID disable pls enable to my user ID I need help my account block
                                  My MobiKwik user id - [protected]
                                  I received otp but show user id is disabled pls help me
                                  Reply
                                  I have made mobile bill using mobikwik and amount got deducted but i see there is no payment made against my number even after deducting the amount. I want to look into this and solve my issue. I have reached customer care many times and i see no response and i have written this complain over the application and it's been 3 days no one is looking.
                                  Reply
                                  Rs. 1750 debited my account to Bajaj Finserv thru mobikwik app. Amt debited my account but not credited in Bajaj Finserv
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                                    M
                                    Max Sufiyan
                                    Mar 17, 2020
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                                    Address: Sewaram street, Bijnor, Uttar Pradesh, 246763

                                    I was transfering a payment of 10000 inr yo my friends ACCOUNT but due to low internet speed transaction didn't complete but payment deducted from my account there's no history of This transaction in mobikwik app but it's in idbi app so I'm uploading that image i want to ask you to add a customer care service for mobikwik so we can tell our problems easily and ask for quick help thanks in advance
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Mar 18, 2020
                                    Updated by Max Sufiyan                                     didnt recieve any payment
                                    View replies
                                    didnt find any payment yet
                                    Reply
                                    I did credit card bill payment in mobikwik app money deducted from account and refund not happening, we tried lot many times to contact customer care but provided by them but all are switched off, as of now 20 days completed but I didn't get any solution from .
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