Mobikwik Complaints & Reviews

I paid my icici credit card bill of rs 19000 of month march, on 3st april using mobikwik mobile app but not updated yet in bank account please check the detail
Card number 4375-*-*-4000
Mobikwik transaction-id mbk[protected]
Mobile number 6*45
Total amount paid 19000

Mobikwik said 48 hour to complete the payment but still payment is pending
Please help me because after 5 may icici bank charges me to late payments fee so please sir you say mobikwik company add payment with late payment fees of payment because mobikwik company said 48 hours but not complet payment through this time of period

I have sent too many mails to company and calling to customer care number but no one is replying
I also trying to contact zaak epayment services private limited for related concern but also they are not replying,
Please sir help me

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R

Rinkuparmi

from Delhi, Delhi

Apr 8, 2020

Hi Sir,

Yesterday my customer has transferred money into my account but it is not showing in my wallet. Kindly resolve issue at earliest i need money

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Hello,

On march 22, 2020 i added 10000 rs in my mobikwik wallet. But, only 7120 rs was added in my wallet.

In history, it shows 10000 rs added successfully and in next transaction it shows "wallet debit against mk010088n7el" and 2880 rs is deducted from the wallet. There is no invoice or detail of this transaction. I've tried contacting customer care but so far i haven't got any proper response.

Only response from customer care is that amount is debited against previous unsuccessful transaction (Mk010088n7el).

I asked mobikwik for details about this "mk010088n7el" transaction but no response from mobikwik team.

This transaction is illegal... I need my money back in my wallet.

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I paid my credit card bill of rs 47135 of month march, on 1st april using mobikwik mobile app but not updated yet in bank account please check the detail
Card number 5593-*-*-2816
Mobikwik transaction-id mbk[protected]
Mobile number [protected]
Total amount paid 47140

I have sent too many mails to company and calling to customer care number but no one is replying
I also trying to contact zaak...

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Hi,

Today my wallet account no. [protected] having issue o[censored]ser disabled. Kindly enable it my amount of 10000 stuck in account. And i need it urgent as you aware that already crisis is going on. Kindly enable it, i have shared doc, s on mail. Pl. Do needful. Pl. Share the reason of account disabled to take precautions of things. Early response would be highly appreciated.

Regards
Parminder singh

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D

Dheeraj gurunani

Apr 2, 2020

My credit card bill payment failed and my refund not received amount 23600/-

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Dheeraj gurunani's reply, Apr 1, 2020

Amount not credited my account

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On 26 march 2020 i made a electricity bill payment transaction rs 2380. The transaction is done on mobiqwik app and that time i appiled supercash rs 35 for that transaction. When i was doing that transaction the the wrong cvv i first time enter in that perticular transaction so the money not deduct. Transaction get decline. Later on i made next transaction same way for same litebill.in that transaction otp and all the things i put proper...

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I have done my credit card bill payment on 21/03/2020 and 22/03/2020 of rs.1000/- each through mobikwik the amount was debited from my account (Screenshot attached) but the transactions failed.. Refund was initiated from mobikwik for the failed transactions on 23/03/2020 (Screenshot of concerned mail and transaction history of application attached) but the refund amount is not credited to my account till date (Screenshot of bank statement attached)

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Hello, i did a international recharge (From india to indonesia) of rupees 535 but the recharge was failed so i retried 3 more times but it failed all the times. I got the email from mobikwik that they refunded the money to original payment source but when i checked my bank balance and bank statements, the money was deducted but no refunds. Please check the issue. Thanks!

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Address: 2nd Floor, Orchid Centre Golf Course Road Sector 53 Gurgaon, Haryana 122002, 122002

I had transferred rs. 99.00 x 2 to them vide (Transaction id: bse[protected]

Mar 27, 2020 10:37:51 am & transaction id: bse[protected]

Mar 27, 2020 10:35:56 am) to charge my bsnl mobile but that did not happen. The site said the money had been credited to my bank but that is not so. Upon complaining i was told the money would be credited to my wallet but that also has not happened so far.
All attempts to report the fraud in the site are being cleverly warded off.
My first transaction with them has not been a good experience so far. Please direct refund the amount to my credit card immediately.

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Address: 21 VINAY NAGAR COLONY BODLA ROAD, Agra, Uttar Pradesh, 282010

Dear sir
I purchase gift card of amazon from movikwik on 26 mar 2020 for rs. 655 .
I paid 631.79 from credit card and 33.21 super cash balance. Credit card amount detected but supercash bal not detected. It happens two times.
Neither gift card is issued nor amount refund.
Order id 5a1bd4a94bf79
5a1bd42d209bc

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Address: B 302 Raghav CHS Mhatre Chowk Manjarli Badlapur Thane 421503, Thane, Maharashtra

I transfer money to Google play store by mistake get back money to my mobikwik wallet account

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Address: Good Earth Business Bay – #601, 6th Floor, Sector 58, Gurugram, Haryana 122101, India.

Hello sir, on 23rd march 2020. I used mobikwik app to purchase amazon e-gift card worth rs 678. I used my debit card as a payment mode. Amount got deducted from my account is 644.1 and 33.89 by applying super cash. But still i have not received the gift card from mobikwik. I already raised a complaint on this but no response from mobikwik. I am posting my transaction details below.
Order id - 5e78ebe546e0fb001d9aafc1
Ticket id[protected]
Please solve this issue soon.

Mar 24, 2020

Complaint marked as Resolved

They called me ...and asked for some kind of otp ...they were not willing to speak in english ..i cant understand as well ...so i didnt share the otp which was sent to my mobile ...becoz mobikwik itself says they wont call or mail ask for otp ...so i told them that and they put down my call ... Later another call came but it wasnt clear ...so i cut that too ...and later came the notification of my gift card .

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Mar 24, 2020

Updated by Anto98 Beware of this guys who call u as on behalf of mobikwik ...i think they are frauds ...this guy called me now and asked me for the details for my card and all ...but i refused and he cut the call ...when i called back his cellphone was switched off ...so better be careful of these kind of predators .

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Address: 17 b harisava lane behala kol 60, Kolkata, West Bengal, 700060

Mar 23, 2020 3:09pm
Paid from card (#orderid:5a1825a0e23ea)

Transaction id: 5a1825a0e23ea

Paid :₹ 45.61
But still not recharge has been done and amount deducted from my debit card ofboi amounting rs 45 andthe recharge for the number[protected] is failed pleaselook into the matter other wise we will complain it to the higher authorities as sooon as possible...

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A

Amit1king

Mar 24, 2020

Mai apna mobikwik se mobile number [protected] se rs 1498 ka recharge ho gaya hai sahi recharge 1499 ka hai please return my rs 1498

mobikwik mobile number [protected]

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Amit1king's reply, Mar 21, 2020

my recharge number is 9708081234 idia bihar rs 1498

my number is jio 7004818644 /idea 9708081234/ vodafone 7870090079 /airtel 9934714670
plese help

M

manick2302

Mar 27, 2020

I have transferred the money of 3, 850.00, including transaction charges 4, 006.74 on Mar 23, 2020 from wallet to bank account. Still not credited to bank account. My ticket number 14262048. Still pending in mobikwik. Please resolve the issue.

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फ़हील ख़ान

from Powai, Maharashtra

Mar 27, 2020

This si fraud app, 501 deducted yesterday but not received.

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Address: No 119 Bradshaw Street Nehrupuram, Nehrupuram, Bangalore, Karnataka, 560001

User disabled on my registered mobile number [protected]

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I had adding money of 590rs before 3 days to my mobikwik wallet... Money got deducted from my bank account but not transferred to wallet yet.. I had also registered complain nd report against them before 2 days but none have given any response to my issue.. I request them to transfer my money as soon as possible otherwise i will take strict action on this company very soon..

Thnk you

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Address: Burdwan, West Bengal, 713340

I had purchased 2 amazon gift cards total worth 664 rs on mobikwik today but still didn't get my amazon gift card and my bank has deducted that balance. First i had buyed a gift card worth 332rs but it didn't become successful then i buyed it again and didn't get that too but after this my bank deducted total 664 rs and i want a refund or my amazon gift card. Plz solve this problem as soon as possible.

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Mar 19, 2020

Updated by Aman Burnwal On 19/03/2020 I had purchased a Amazon gift card worth 332 RS and used 16rs as super cash but after buying this my bank deducted 316rs balance but I didn't received Amazon gift card so I buyed it again but it again deducted my bank balance and I didn't received any gift card.i want refund or both Amazon gift card.plz help me as soon as possible
My phone number:[protected]

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S

sumitjadhav

Mar 19, 2020

I have made mobile bill using mobikwik and amount got deducted but i see there is no payment made against my number even after deducting the amount. I want to look into this and solve my issue. I have reached customer care many times and i see no response and i have written this complain over the application and it's been 3 days no one is looking.

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S

sanjay poddar

from Kolkata, West Bengal

Mar 27, 2020

MBK[protected] order id.
Mobile registered [protected]
Name sanjay kumar poddar
Taken money 16950 as credit card bill payment.
Given 72 hours of refund or update time. But no getting till now after more than 80 hours.
Now i am checking that this company taken always large amount customer target.
Please help me to bring out this money

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Address: Biswanath Bhawan,Nadikulasahi,Sikharpur, Cuttack, Odisha, 753004

While login it shows user disabled then how i will make the zip outstanding and mobikwik is charging penalty. After sending so many mail to their help desk regarding the problem but they are not taking any action to solve my problem. Till now my user is disabled. Mobikwik is charging penalty upon penalty and says that it will affect your cibil score.

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‌ dear sir/mam,
‌on march 17th 2020 tried to purchase amazon gift card for 549 and applied supercash and paid rs 521.55 through debit card and filled in otp. Money has been deducted from bank account. I also complained in mobikwik customer support and my ticket id is 14203305 i didn't got any response from mobikwik. And i neither received amazon gift card nor any refund. I request you to refund or give amazon gift card as early as possible.
‌
‌
‌

Mar 20, 2020

Complaint marked as Resolved

I received refund today. Thanks consumercomplaints.in and mobikwik

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On 15th march at 14.45 hrs a job service provider hariyana base company said name was "abroadjob" through my Aadhar card and my mobile number at the time of pay payment of registration charge it ruin my account within one minute two transactions happen the cheque numbers are
1.[protected]
2.[protected]
in description "ONEMOBIKWIKSYSTEMSPGURGAONHRIN-15/03/20 14:45:26/0655 & 14:45:26/0655
Photo attached

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M

m.ganpati ganpati

Mar 19, 2020

My user ID disable pls enable to my user ID I need help my account block
My MobiKwik user id - [protected]
I received otp but show user id is disabled pls help me

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S

sumitjadhav

Mar 19, 2020

I have made mobile bill using mobikwik and amount got deducted but i see there is no payment made against my number even after deducting the amount. I want to look into this and solve my issue. I have reached customer care many times and i see no response and i have written this complain over the application and it's been 3 days no one is looking.

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R

ragu9175

Mar 20, 2020

Rs. 1750 debited my account to Bajaj Finserv thru mobikwik app. Amt debited my account but not credited in Bajaj Finserv

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Address: Sewaram street, Bijnor, Uttar Pradesh, 246763

I was transfering a payment of 10000 inr yo my friends ACCOUNT but due to low internet speed transaction didn't complete but payment deducted from my account there's no history of This transaction in mobikwik app but it's in idbi app so I'm uploading that image i want to ask you to add a customer care service for mobikwik so we can tell our problems easily and ask for quick help thanks in advance

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Mar 18, 2020

Updated by Max Sufiyan didnt recieve any payment

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M

Max Sufiyan

Mar 18, 2020

didnt find any payment yet

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P

[email protected]

Mar 20, 2020

I did credit card bill payment in mobikwik app money deducted from account and refund not happening, we tried lot many times to contact customer care but provided by them but all are switched off, as of now 20 days completed but I didn't get any solution from .

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See i tried to purchase an amazon gift card from mobikwik on march 14th worth rupees 353. I did the transaction through debit card and when i filled in the otp i received a message from the bank that the money has been deducted but from the mobikwik side there was just constant buffering and after reopening the app i came to see that the transaction was in pending state earlier when some transaction went into a pending state it used to be cleared out on that very day but it's been 4 days now now so i request mobikwik to help me out i have not been able to raise a ticket on their app because transaction history is not showing there. My mobile no. Associated with the mobikwik is [protected]

Mar 18, 2020

Complaint marked as Resolved

I've today received the refund. It's not that Mobikwik is a fraudulent company or something. It's just that A. They don't have cooperating and responding customer support. B. They are sometimes very late in the case of refund and fulfilling recharges and payments.

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N

noor hafez

from Powai, Maharashtra

Mar 19, 2020

I made electricity bill payment of ₹804 through mobikwik upi and my super coins used are around 30 the amount paid through mobikwik upi is ₹770 I made transaction on March 5th and today is 16th of March almost 11 days but their is no response from mobikwik and no sign of refund and any message regarding complaint I think mobikwik is fraud

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 126

delay in credit card bill payment

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wallet debit against unknown transaction

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i have made my credit card bill payment through mobikwik not updated yet in me bank account

request to enable wallet account

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payment is debited but not get transaction receipt

credit card bill payment transaction failed.. amount not refunded...

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transaction failed but money not refunded

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non delivery of services & non refund

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not received gift card

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get back money to google play

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mobikwik amazon e gift card not received

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failed transaction for my number 7449374922

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unblock request

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money deducted but not added to wallet

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bank balance deducted but didn't receive amazon gift card

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can't make payment as user is disabled (9040005558)

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not received refund or amazon gift card

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fraud case withdraw my money from bank a/c

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transaction stuck but payment deducted

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refund not yet received

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