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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Nov 28, 2025

Complaints 7148

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861

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6287

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Mobikwik reviews & complaints page 131

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I have added 2081 to my wallet from my credit card but when I am contacting help it's show amount has been added to your wallet but there is no money added to the wallet .No one is attending the call in customer care tried many times .kindly help me to make my refund amount.Mobile application is also not working properly worst response kindly give me a better solution

Order I'd :59c08a98edfd9

Regards
Gowthamraajaa

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P

Parani dharan

Jan 17, 2020

I have done recharge of Rs.100 through mobikwik for my UTS account through BHIM ID. Balance got deducted but recharge still not done. If i do not have any response sure i will lodge consumer affairs complaint on court
User name - [protected]

Transaction ID[protected]

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I'm being notified of a otp very frequently stating some amount transaction is being pending. I am not a user of mobikwik.
How come i am receiving the otp's when i am not using mobiwik from any device? This is a big issue in your system and is very irritating.

Please delete all my details from your database as i will never use this ever.

Also, look in future that this is not repeated again.

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B

Bkmgowda

Jan 17, 2020

Sir i have been today recharge airtell sim rs.149 but that is not recharge please give the reason and immideately recharge my mobile no. [protected]

Bkmgowda's reply, Jan 11, 2020

my recharge amount of Rs.149 airtell sim not recharged today please take the necessary action and suitable order please

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This is gowtham seeda, on 08/01/2019 there was a unauthorized transaction happened in my mobikwik wallet. I have not done any kind of transaction as such. I have loaded money from credit card to transfer money to my bank account, unfortunately some unauthorized transaction happened as below. I have given complaint to mobikwik, but none of them till now no response. After i sent an email to fraud alerts email as per their procedure, they sent me a questionnaire and i replied back after that i didn’t have any update. Atleast mobikwik is doing investigation or not?

After this fraud i have seen my transactions and i found almost everyday there was a fraud transaction tried on my mobikwik, as i don’t have balance those transactions failed. Unfortunately on 8th i have balance and it got deducted. I need mobikwik to dig in and investigate and respond me asap. Atleast i am expecting a call from your team to get an update. Because i tired of calling mobikwik customer care, it never connects to an agent.

Amount : 10, 999/-
Time : jan 08, 2020 4:30pm

Thanks

Mobikwik customer support has been notified about the posted complaint.

Jan 25, 2020

Updated by Gowtham seeda is there any update on this issue? i have not received any call nor message from mobikwik. did they really responsible? will i get my money back? to whom i should reach out? none responding...

can i give a cyber police complaint?

Jan 29, 2020

Updated by Gowtham seeda I just got an email from this fraudsters(mobikwik) saying there is no responsibility of mobikwik with this transaction. They have sent me as below

“ Upon conclusion of the investigation and based on its results we wish to inform you that we are unable to bear any liability for the consequences in any and all such events where Your Personal Information has been willingly or inadvertently shared by You with any third party and thus are unable to accept any liability for any alleged misuse which you have highlighted in your recent communication. You would agree that this high level of protection can only be effective if you follow certain security practices yourself. You must never share your MobiKwik Account or Login details (but not limited to Password, Email Address etc.) with anyone.”

My questions to mobikwik -

Do you have any proof that I have shared my information to third party?

Do they have any information about transaction from which location it is happened?

From which third party application/system did this?

Technically speaking, mobikwik account will be logged in with OTP, also for any transaction to complete it requires OTP, if I willingly shared to any one, they must be doing this transaction normally, which means I should get an OTP. In that case show me the details of OTP When it was generated?

Dear consumer forum team,

Please do the needful and get me my hard earned money back from them.

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G

garugula Lakshmi Narayana

Jan 15, 2020

Sir,
My HDFC credit card to My money transfer to mobiwik to fake call sir.
My amount 10, 019 transaction sir.
Please find my problem sir.
My amount Return send me sir.
My amount loss sir.
Please attached my complaint sir

G.lakshminarayana
pH.[protected]
[protected]

fraud on my wallet - Comment #3628758 - Image #0

B

[email protected]

from Jamnagar, Gujarat

Jan 17, 2020

I don't have account in mobikwik but 17, 500rs cut from my account I get refund of 17'500

[email protected]'s reply, Jan 11, 2020

I don't have account in mobikwik but 17, 500 rs cut from my account I get refund of 17, 500rs

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Address: 34 Vishal... Oshiwara Park.. Jogeshwari west, Mumbai City, Maharashtra, 400102

Reference number of payment by mobikwik. 68985419 dated 13.1.20
My mobile number [protected]
Mail id... [protected]@yahoo.co.in
[protected]@gmail.com
Easemytrip ticket from kozhikode to dubai passenger abdulmajeed theruvathabdullakunhi
Amount transferred from citibank rs 6937.85
Mobikwik super cash rs 365.15 total payment rs 7303.00
Please verify..

Khalid ta

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Jan 14, 2020

Dear Sir,
Greetings from EaseMyTrip

We would like to inform you that your booking is not confirmed against this transaction and you will get your refund in your same account.

Details are as mentioned below: -

Booking id : EMT68985419
Refund Amount - Rs. 7303.00
Transaction reference ID[protected]

Note: If you made a payment through debit card/net banking it will take 7 to 8 working days to reflect the same amount in your account.

Kind Regards,

EaseMyTrip Team

[protected]/[protected]Available 24X7)

K

KKedhareswar Reddy

from Hyderabad, Telangana

Jan 17, 2020

Transferred money from mobikwik cash out app to bank account, amount debited from my credit card not credited in my bank account. Even in history it is not showing anything and amount not added to wallet also . I need my money to my credit card or my bank account. Even it has not having customer service

payment debited but ticket not received from easemytrip saying payment not received. number - Comment #3630247 - Image #0

KKedhareswar Reddy's reply, Jan 15, 2020

My registered mobile number is 8143123467, amount debited time on my credit card 1:10pm 15/01/2020, credit card ending 4814

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Address: Hyderabad, Telangana, 502032

I'm being notified of a otp frequently stating some amount transaction is being pending. I am not a user of mobikwik.

Please delete all my details from your database.

I may have installed in the past but I will not use the app.

My mobile number is [protected].
Investigate if somebody is using my number.

I have used though.

Please let me know if you need anything else.

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I made a bsnl prepaid data recharge of ₹551 via bsnl mobikwik app on 9th january'2020 with txn ref i'd: - mbk[protected] and order id :-59ba5cf92c028 which failed. I tried to repeat my recharge after waiting for 5 minutes but again the recharge failed.in my bsnl mobikwik account wallet showed ₹ 0 as balance but in the history section ₹-551is shown with the above order i'd. ₹551 got deducted from my bank account but no refund received yet.. Please help...

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R

Rinku Sujwani

from Vadodara, Gujarat

Jan 13, 2020

As soon as I loaded my mobikwik wallet with 5000 I forced for logout and since 4 days I am not able to login it shows account disable . I am sending 20 mails a day but mobikwik account is full of mails and there customer care number is not working toll free number transferring calls to person since 1 hours 15 minutes then cut off .

bsnl prepaid data recharge - Comment #3626819 - Image #0

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I am receiving otp to my number without requesting for opening account in mobikwik. I would like to make a complain on this

“your mobikwik one time password (Otp) is *. Don't share it with anyone. We don't call/email you to verify otp. Otp is valid for 15 mins.”

After few hours i received one more otp, saying

* is the otp to complete your mobikwik wallet txn for amount rs. 500 at 11wickets. Happy shopping!

Please let me know if there is any fake account creation going on with my number. I tried to call customer care but no response from mobikwik.

Mobikwik customer support has been notified about the posted complaint.

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H

Hari Kushwah

Jan 13, 2020

My Mobikwik account has been locked by Mobikwik team . please unlock my account as soon as possible.

Thanks and regards,
Hari kushwah.

receiving otp for opening account without request - Comment #3626837 - Image #0

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Address: Bikaner, Rajasthan, 334022

Dmi loan acct dmi[protected]
Dear sir, due to un known boost loan. I have disbursed rs 219678 as boost loan and also under process credit in my bank account. But i have not required loan. Then i was approach mobikwik customer care through help sec on 08 jan two time ticket raised but not resolution received even cc contact no not pickup from 08 jan to till date. Please support for foreclosure of boost loan of dmi fin through mobikwik. An early action requested.

Jul 25, 2022

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NA

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Address: Electronic City Bangalore, Bangalore, Karnataka, 560100

I have made transaction of 4500 to my bank account from my credit card 4683 rupees deducted but still not credited to bank account and more over i have done previously also but never faced such issues. It's been 3 days by today.in help section only says me to select the issue but no response. Shall i raise a complaint against mobiquik? Or will you people provide me money?
Option is yours.
I am ready for both.

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L

LIVE ASTROLOGER

Jan 9, 2020

I recharged the Airtel mobile number [protected] on 2 January 2020.
But it did not recharge and my money was also cut.
I had also submitted electricity bill on 6 January. And it did not freeze there either.

my money stuck in transfer gate. from wallet deducted but not received in bank account - Comment #3623269 - Image #0

J

Jetu Jetha

from Palghat, Kerala

Jan 10, 2020

My MOBIWIK I'd is disabled plz enable my my I'd registered nun[protected]
And alternative nun is[protected]
I have balance in my id

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Address: Maharsthar, Palghar, Thane, Maharashtra, 401501

My name is pawan upadhyay. My problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 22nd december 6:20 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b.

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Address: Good Earth Business Bay – #601, 6th Floor, Sector 58, Gurugram, Haryana 122101, India., Pune, Maharashtra, 411039

I transfer money credit card to bank account but money not received in bank account fist i transfer small then i transfer 20, 000 with 814₹ gst transfer charges but money not received in bank account please mobikwik refund i am student
App - mobikwik / cashout
Amount ₹ - 20, 814.20
Transaction - please i'm not showing bcz security reasons
I transfer credit card to bank account first i transfer 100₹, 1₹, 1000, small transaction successful then i transfer 20, 814 ₹ but money not received account but money deducted from card
If refund successful then i will use mobikwik wallet if not then i will uninstall this and never install again and i complaint everywhere

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I

Ishrat Ansari

Jan 6, 2020

Hi i have wrongly transferred 5000 rs. to wrong mobile number. Please refund the amount.

mobikwik fraud & failed transaction - Comment #3620440 - Image #0

P

Praveenraw

Jan 9, 2020

I am transfer money from my wallet to my bank account my money is deducted from my wallet and money is not credited in my bank account and my money is not refunded in my wallet after 6 days to go
My complaint ticket Id[protected]
[protected]

mobikwik fraud & failed transaction - Comment #3623345 - Image #0

S

shaikbari

Jan 9, 2020

Hello sir
i am bsnl number [protected]
31/12/2019 2.20pm recharge amount paid
but not ok this number balance.
please help and refund & ec

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Hi sir/madam,

App is showing "user is disabled".
Kindly please unblock my mobile number [protected] on account in mobikwik app, the hdfc dispute back end team already verified on my transactions which is genuine transaction i did for you.

This is genuine transaction not a fraud, so i have checked with hdfc credit card team. Your side only having the problem for activation of my account. The dispute team...

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Address: 1990/166, Pratiksha Apartments, Sola Road, Naranpura, Ahmedabad-380013, 380063

Dear sir

Following payment has been made by me to adani gas limited ahmedabad on 1st january 2020 and the amount has been debited to my credit card but the payment has not been received by adani gas till this time.

The company mobikwik has not been giving any response to my various complaints and even there is no response when i dial their landline number.

Payment details are as follows:

Invoice no.[protected] dt. 26/12/2019
Rs.720/- paid through credit card through mobikwik platrorm
Customer id with adani -[protected]
Ticket id 13370460 with mobiquik dt. 01.01.2020 at 12.05 pm
Constant efforts made on the following phone but no response.
[protected]

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M

MOHAN PRASATH.J J.MOHAN PRASATH

from Chennai, Tamil Nadu

Jan 9, 2020

Refund my money back to my bank account... I have been recharging my IRCTC wallet through Mobikwik but the amount not been credited to my IRCTC wallet and the amount was debited from my bank account...

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Address: 1990/166, Pratiksha Apartment, Sola Road, Naranpura, Ahmedabad-63, 380015

Dear Sir

In respect of the following bill of Adani Gas Limited, Ahmedabad, I have made payment online through the above company.

INVOICE NO.[protected] DT. 26/12/2019
Rs. 720
Customer ID - [protected]

Since I did not receive any credit in my account with Adani Gas, I have raised a query yesterday as mentioned below:

Ticket ID 13370460 WITH MOBIQUIK dt. 01.01.2020 at 12.05 pm

Since I did not receive any response, today morning I called them on the following number which someone lifted but after asking to press 1, 2, 3 and so on, and after I did so as per their instruction, nobody responded from their side and I lost a good amount of time and money in calling them from my mobile.

[protected]

I have also written to them on facebook but no reply to the same.

I have enquired with Adani Gas but they say no amount has been credited to my account yet.

Kindly help me in the matter and oblige.

Anil H. Parmar
[protected]
email: [protected]@gmail.com

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Address: Alwar, Rajasthan, 301019

My name is Deepak kumar. my problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself.please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b & my upload document page is not working.

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L

Lokibk

from Bengaluru, Karnataka

Jan 3, 2020

Thank you for using Federal Stashfin Card at WWW.MOBIKWIK.COM [protected] IND on[protected] for INR 4000.00. Please help me call me [protected] my varthur card lond money wallet

security pin is not unblock - Comment #3618659 - Image #0

Lokibk's reply, Dec 27, 2019

Please help me call me7975486772

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Address: shibrampur, jagannath pur das para link road, Kolkata, West Bengal, 700061

Today I want to purchase a gift card from Mobikwik but my deducted but still now I am not received any mail regarding this gift card..pls help I need this gift card ..I am trying to contact to Mobikwik but I m not able to contact pls help me..I am not received any help from Mobikwik..pls help me ..My money deducted..from bank account ..pls solve my problem

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Address: 380026

My problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. I'm having a lot of problems with this this time please reply: i am not able to recharge and pay bills please make sure it done as soon as possible
Thank you

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Address: Gotri road, Vadodara, Gujarat, 390021

Website: Mobiqwik.com

Amount got deducted from bank end sms appears upi app shown credited to mobiqwikaddhdfc recharge to BSNL failed or unknown status.
-no availability of online chat help option like other app
-not respond fast as other app do
-high rate of transaction failure least customer satisfaction compared other app phonepe, paytm, Google pay, amazonpay where my transaction never failed 800-900 total transaction.

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Address: ONE MOBIKWIK Systems. Good Earth Bussiness Bay #601 6th Floor Sector 58 Gurugram, 122101

I wish to bring to your notice, a fraud transaction which took place on 31st Dec 2019.
using my Brother-in-Law debit card. He got a call from the number [protected].
The person claimed that he was calling from CRPF for some hotel order and, He asked for the debit card number and the one time password. As my brother-in-law does not have much knowledge about the internet banking process, He was easily duped, and gave off the debit card number. As soon as the call was over, he got an sms from the bank, stating that a transaction of Rs 90000(Several Transaction) was made from her card towards Mobikwik.com. he was quick enough to get the card blocked and also filed an FIR with the local police. I have sent a mail to the backend department of mobikwik.com which handles all fraud complaints ([protected]@mobikwik.com), but haven't received a reply yet. I have also filed a cyber complaint so that it could be tracked early and hopefully the transaction could be aborted at an earlier stage. However, I haven't received any response yet from any of the sources. Could anyone suggest a better approach which will help me in getting back my money?

+1 photos

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Jan 01, 2020

Updated by Nagappa Vanaroti Sent an email as per attachment

Jan 01, 2020

Updated by Nagappa Vanaroti Compliment given in mobikwik, Please help me.

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Website: Mobikwik.com

I have added 4000 in my mobiqwik wallet and want to transfer it in my bank account but it says kyc needs to be updated.

Fisrtly, online aadhar verification is not working as it says the aadhar is already linked with other account but its not.

I visited the kyc center that is around 4 km from my place twice, when the retailer tried to put my number for getting otp it says maximum no of otp sent for the day.

I have visited that center and the other one around but i am getting the same error and unable to upgrade my account.

Mobikwik customer support is also mot answering any calls.

Please look into it and help me getting my money back.

Thank you

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