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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 154

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Address: Begumpet pattigada, Hyderabad, Andhra Pradesh, 500003

Website: My pin is block

My name is mohd abdul shoukath my problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been trying for a long time but if you can not unblock it, then do something for yourself. It was blocked past 6month please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition...

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May 13, 2019

Updated by MOHAMMED ABDUL SHOUKATH My mobikwik pin is block

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P

penaganti jyothi

from Hyderabad, Telangana

May 15, 2019

I made a recharge of 35-Rs for BSNL network. It showed that recharge was successful and money debited. But recharge to the network was not done.
Showing zero balance.

S

Solunke

from Aurangabad, Maharashtra

May 16, 2019

Last 5 days my wallet was disabled. please support for hospital problem.

Solunke's reply, May 6, 2019

we have already complaint.this is compliant no SR13930944

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Address: NERUL, NAVI MUMBAI, 400706

I am not able to link my aadhaar with app nor there is any kyc near my area. i am not able to transfer my money anywhere nor to my own account. i want my money refunded to my respective account. please resolve the issue. my ticket number #11038386
So much of errors i am facing just to put a complain?????
You are saying I should write essay then only you will take it into consideration? have you gone nuts? Okay then your services sucks! I have been calling at your complain help line and waited till 15 mins still no one picked up! Is there even any people working under you or its all spam? I want my money BACK! Its not a small amount! If you cannot then build more kyc center ! If I am not getting my money refunded I will take legal actions!

Mobikwik customer support has been notified about the posted complaint.

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S

Shruthi CG

from Bengaluru, Karnataka

May 15, 2019

Debited 12000 from my account but amount was not added to wallet..Kindly help me on this and it is huge amount for me.

R

Rajkishorkumar9

from Mumbai, Maharashtra

May 16, 2019

I did the recharge of ₹35 for Vodafone sim card via MobiKwik but recharge is still pending from long time and still the deducted money I haven't received.
It's quite frustrating .plz solve this issue immediately.
Thank you.

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Address: Elavakkadu house, 682021

12/5/19 yesterday fraud call in my phone
I will talk to person before one order cancelled refund amount not debited my account. He person all details collected after then one otp send in my phone then after i will talk to otp after few minutes wallet balance amount rs5999.00 deducted in my wallet. This is a big problem. Please help for me. This amount credited in immediately in my account

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M

Maheshrachabanti

from Patharia, Madhya Pradesh

May 15, 2019

Hello sir I added 10000 to MobiKwik wallet my registered number is [protected] ammount is debited from my card and not added to wallet I Complent many times in MobiKwik help but no response plz solve the issue the transaction is 5th may 2019

B

Bhimashankar Wakchaure

from Sangli, Maharashtra

May 15, 2019

Dear Sir My Password mismatched
So I request To my new password

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Address: Hyderabad, Telangana, 500036

I paid thro mobikwik to recharge my mobile airtel 990 — 7585 dated 13/04/19 thro neft payment from west marredpally br of hdfc bank secundrabad, telangana for rs 245 the amount is drawn by mobiwik but did not transfer to airtel. Complaint lodged on mobikwik website with details but no response

Mohammed mujahid ali qureshi
[protected]@hotmail.com

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D

Deep Sanyal

from Mumbai, Maharashtra

May 15, 2019

I paid bill on 9th may 2019..for my airtel no [protected]..Rs 235 but still now company not received my payment..and bill shows as due..company told they do not receive any amount as stated above.
and I am not able to lodge complaint in your site...pls resolve the issue..

K

Khannayeem

from Mumbai, Maharashtra

May 15, 2019

Dear sir/mam
This is to inform you that unauthorized transaction of Rs. 22563.00 has been done from our debit card ending no. 6128,
And also Rs.28536.00 from our credit card ending no.2208.
You are requested to please block both the amount and not to pay anyone .

Regards

Nayeem Uddin Khan

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Address: H. No. 2-1-295, Near Girls Govt. High School, Pragathinagar, Peddapalli, Peddapalli District, Telangana State, India, Pincode :505172, Karimnagar, Andhra Pradesh, 505172

I am send rs. 500/- transafered to upi id no [protected]@ikwik from mobikwik. Amount got debited immediately and not added other upi. So i raised a complaint but still amount is not refunded.

My order id : omk374f856e927b45
Upi transaction id : 9123099
77577
Date &time : 03 may 2019, 9:27am
Transaction amount : 500/-rs

Since he is not added other upi id. So please refund my money rs.500/- my bank account

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V

vaseer ahd

from Delhi, Delhi

May 15, 2019

I want to login my mobikiw wallet so pleas kindly accept resolved my problem

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Address: Hyderabad, Telangana, Hyderabad, Telangana, 560011

On 21/04/2019 my friend got a fraudulent call from phone#:[protected] where she was take my debit card and she was informed about my debit card for which they needed a otp, it was unfortunate that she provided to them the otps and i lost my total amount 35000 and in that one transaction of rs. 9999 they added in mobikwik wallet. Then i lodged a complaint in the cyber crime cell hyderabad police. But they are delay my complaint. Please help me about providing that wallet details, iam physically disable i tried but i would not able to go to everywhere for my issue. Please help me. Please.

Please find the details below:

Debit card :
First four digit : 5103
Last two digit : 56

Date of fraud call : 21/04/2019
Amount :rs. 9999

Regards,
Gangashekhari yarva

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Address: Bilekahalli, Banneragatta road, 560076

Hi, i have transfer the amount of rs 12735 through bajaj app where they wobikwik as a payment partner. The amount has been debited from my account and i got the notification from bank and as well from the mobikwik but it is not yet reached to bajaj finance for the same they have blocked my credit cards and sending msgs to repay... Could you please check and solve the issue at the earliest.

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Address: 560102

I purchased mobile through mobikwik wallet my money deducted but my order was not happend again i tried for another with knowing my amount deducted earlier both the times my money deducted i tried to reach customer care but not connected to customer executive please help me in this total 27000rs was deducted
My registered number is [protected]
Mail id - [protected]@gmail.com
Hdfc credit card dated - 08/05/2019 & 09/05/2019
Mobikwik please call to me my alternative number is [protected]..

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May 10, 2019

Updated by AllinoneGuru Dj I purchased mobile through mobikwik wallet my money deducted but my order was not happend again I tried another time without that knowing my amount deducted earlier both the times my money deducted I tried to reach customer care but not connected to customer executive please help me in this total 27000rs was deducted
My registered number is [protected]
Mail Id- [protected]@gmail.com
Hdfc credit card dated- 08/05/2019 & 09/05/2019
Mobikwik Please call to me my alternative number is [protected]

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Address: Gayathri Nagar, Nizamabad, Nizamabad, Andhra Pradesh

I lost my money nearly rs.26, 600.00 from my different banks. Requesting you to retrieve my money. Even i don't have mobikwik app in my mobile. Without any information and did not get any otp from my bank too. Canara bank - rs.1600/- on 15.04.2019 and sbi - rs.15, 000 and rs.10, 000 on 15.04.2019. Total rs.26, 600.00 same day 3 transactions in 2 different banks.

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Address: 576264

Dear sir/ madam,

This is to inform you that someone misused my debit card and twice amount has been deducted from syndicate bank on may 07, 2019. And received message as it was credited to mobikwik account

Please find attached screenshot and i request you to return my amount to my bank account as earliest possible.

Thank you

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Address: new ashok nagar, New Delhi, Delhi, 110096

Dear mobikiwik,

I have transfer 4800 and 1200 rs from [protected]@wik upi to [protected]@wik upi number but i did not get this money in my wallet or linked bank ac number
But i have seen in history and there is showing 4800 and 1200 rs transaction but still not getting this money

Please check in the screenshot of received money and also wallet but i did not get it my liked account and wallet please help me asap

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K

Km62

from Hyderabad, Telangana

May 8, 2019

I was raised the complaint on Mar 30, 10:17 AM regarding the transaction for the Electricity Bill Payment.
Amount is debited from the bank but the bill didn't paid.
Still i did not get any response for my complaint.

My Ticket ID: 10887062 and 10747091
I have shared the TRANSACTION ID and UTR number for the transaction with the ticket.

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Address: 600033

I added 5000 inr to my mobikwik wallet for transferring the amount to my debit card. It says, perform kyc but i am unable to perform kyc and also unable to find any store nearby to perform kyc. There is no response from the customer as well for the complaint raised. I want my money back or else i will take legal action against mobikwik for this activity. Complaint number : 10989869, status is still unresolved.

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E

Eswar2627

from Coimbatore, Tamil Nadu

May 8, 2019

I have done a mobile recharge by bsnl mobikwik app.. it was failed. .. amount debited ... but not refunded

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I have made a upi transfer through mobikwik from my sbi to other sbi account an amount of rs 20, 000. The amount got debited from my bank account. But in mobikwik app it is displaying that the transaction is in pending state. When i filed a complaint through help section, it is said that the transaction is pending from bank end and will be credited to the transacted account within 48hrs. But its been more than 48hrs, it has not credited to transacted account nor refunded back to my account.
Ticket id:11004360

May 7, 2019

Complaint marked as Resolved

I have checked with my bank whether thay could do any help... But i came to know that these type of issues have to be taken care by mobikwik team only(since i have transacted through mobikwik). So i filed a complaint through help section in mobikwik app and i got response from them within 4 to 5hrs. Within 48hrs of working days i got my transaction successful(amount credited to the destination account). Thanks to mobikwik and consumer complaints.

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R

Rk Kannojiya

from Mumbai, Maharashtra

May 8, 2019

Sir wrong number pe transaction hi gya hai help me

Z

zeeshan abbas

from Noida, Uttar Pradesh

May 8, 2019

After selecting a payment mode from mobikwik it was not allowed to make payment every time it said could not send otp. This might be a huge bug for production app. Please look into this refer the screenshots.

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I have created wallet to bank account transaction on 5-may-19 for 5000 and the status is showing as no invoice data found.
I raised this concern on mobikwik help section.
But, i have not received any response on the issue.
Also, i tried to call them but they never pick calls.
I tried 3 times for 20-20 minutes.
That's how they are treating there customers.
Now, i realised this site is fooling people to get money out of there accounts.

Ticket id:10998991

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M

Mobashir

from Birpur, Bihar

May 7, 2019

I have a recharge payment is deducted but recharge is not success balance is deducted account.I am trying last one month your help service but I have no result.please check transaction no-Txn Ref-EN[protected].
Please credit my balance in this account-paytm account[protected] .
Mobikwik no, [protected]

O

online mobile recharge technical

from Mumbai, Maharashtra

May 8, 2019

I have been using mobikwik to electric bill where the transaction is failed but paytm account blance debit but not return zaak e-payment please back amount rs 429

A

Akhilesh Prasad Dubey

from Mumbai, Maharashtra

May 8, 2019

12.1.19 ko 6000Rupay ka transaction Kiya tha Agale ke account me abhi Tak nahi pahucha

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Address: Mmamam, 361305

But product not received as per demand. I return this product to amazon on same day. My refud order no. Is[protected]. Transaction no. Is[protected]. Received mail from amazon on 17/4/2019 and the mail is your refund is sanctioned of rs.2825.00 it will credited in your canara bank junnar bank account in 10 bank working days. But the payment is not credited in my bank account still today.

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Address: Hyderabad, Andhra Pradesh

There were 5-7 fraund transactions that happened few weeks back and by the time i try to complain, my mobikwik account got disabled. My account [protected]@gmail.com has been disabled on mobikwik for no reason of my notice. I am not even allowed to send a complaint to them and nobody is picking up the call on their customer hel[p number. I had money in my wallet and i want my account back

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Address: 212/26C/404 Street No. 1 Maha maya Nagar ,Pipal Chouk Lohara. Ludhiana., Ludhiana, Punjab, 141016

Dear Sir,
I have inform you.

i have sent RS-2000 and order Id-587AC7B5A5A4F on Dated-29/04/2019 at 8.26 Pm to Mobile no. [protected] (this no. linked with my PNB account) But as per PNB statement there are no Balance credit in Account.

My loan Account No. 426WLTEH886759. (Bajaj finance Mobikwik wallet.)

i request you, Please Return my amount in my bank account as earliest possible.

Otherwise i will file the case in consumer court.

Regards

Shiv Sharan Pathak.

RMN- [protected]

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Address: Pl34Flat3 Ram Nagar1street Velachery Chennai 42, Chennai, Tamil Nadu, 600042

Today i have recharged rs.99/- to bsnl mobile [protected] around7.30 a. M. The amount debited to my account[protected]Sbi) ifsc codesbin0016559. The amount so far not reflected in balance. At t he time of recharge my plan period was expired. (1.5.2019) i feel that is the problem. Please check and refund. Now my bsnl account number and plan is active. Please respond to my e mail (Patta. [protected]@gmaiil.com)

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Address: Delhi, 700059

Website: www.mobikwik.com

On 3 april 2019 i tried to add inr 850 through my axis bank credit card in my mobikwik wallet for a transaction with medplus which had been failure due to some technical error. I had informed it to axis bank instantly. They advised me to wait for few days and told me that the transaction is open not claimed by mobikwik yet. Later mobikwik claimed it but not added the money in my mobikwik wallet. Then axis bank had given me a temporary credit of inr 850. Then i tried to contact with mobikwik customer care executive but they kept me on waiting for hours many times. Now airtel is charging me for those calls i did related to that one transaction. I demand compensation of 300 rupees from mobikwik sooner.

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Axis Bank Customer Care

from Pune, Maharashtra

May 4, 2019

Hi, regret the inconvenience caused. We request you to visit the following link to raise a dispute for the referred transaction: https://bit.ly/2Na7gH8. Regards, Team Axis Bank

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Address: 23/2, 2nd main road Seshadripuram, 560020

A person called me today at 8.30pm as a customer and told me that he’s from indian army wanted to buy food items from me and asked me to share my card details so that he will do card to card transfer to my account. Later by 9.15 pm i got a call from my bank customer care saying that my card has been misused and rs.44, 000 has been taken from my account.

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